I go to the franklin location for weight loss because of my PCOS. A few of the nurses are nice but all other staff are awful. The office is constantly rescheduling my appointments (sometimes even same day as appointment). Reception is rude and impatient. The doctors and NPs don't listen to me and don't believe me. They don't keep up with my prescriptions when it's time to be refilled or renewed when they are contacted for authorization. Often wait a very long time after my appointment to be seen. read more

I sat in the exam room for over 90 minutes before the NP came in with no apology for the wait. She went over the long intake form line by line, but didn't seem to retain any of the information because she asked questions that were just covered on the form. She wanted me to choose between two medicines. When I asked questions about the possible side effects, she had to get her phone to look them up. In the end she prescribed a drug that contained sulfa which I'm allergic to (I had made it clear during the conversation that I was allergic to sulfa drugs). Before I left she wanted me to have a urine test for a baseline. When I questioned what it was for, she responded to see if I was using drugs!! I told her that was a waste of the insurance company's money and my time. I don't drink, smoke or use drugs. She asked me to wait to see if I needed it -- she was gone for over 10 minutes! In the end, she determined I didn't need the urine test. She forgot to call in the prescription. It took five days before I finally got them to call in the prescription to the right pharmacy (they sent it TWICE to the wrong pharmacy even though I corrected it after the first error). Worst experience ever! I asked to speak to the one in charge of NPs and the head of the clinic but received no call from either one. read more

If I could give -10 stars I would. This place makes you fill out pages and pages before you can even get appointment and it is all very irrelevant information; sex life, really Then when you go in there they tell you lies to see if they can either get you anxious or just leave. One of the NP; Julia, is extremely condescending and demeaning. I mean if you are going to a pain clinic you are in pain you do not grief from ignorant people who think they are superior. She even believes she knows more than primary care doctor. It is very upsetting that people have no choice bout to be treated like this and continue to go here. Find another place !!!!! read more

I have never felt more disrespected in my life than by the Director of this establishment. I would want to mention the front office staff and check in technician are great and do not deserve in any way to be reflected in this review. They were great, professional and thoughtful. I had recently moved to this area and received a referral for pain management to this clinic. I was provided a business card with an address that hadn't been updated to reflect the business had relocated to a new location. Needless to say this was a problem since I went to wrong address and the new address reflected a large sign indicating it was an eye clinic. Needless to say I was late for my first appointment due to being provided incorrect information (I still have the card). I went for a second appointment, didn't see anyone except processing aid and front desk with nothing said about anything except I have to come back again to see the "doctor". This is scheduled over a month after first appointment. I went to third appointment when comes into to see me, she doesn't tell me who she is, then she starts telling me I'm on Way too much drugs and we're going to start doing a different type of treatment. At this point she hasn't looked at me she hasn't looked at the charts from my previous doctors (remember this is my first appointment I don't know her.) hasn't asked me any questions but has already inferred that I'm a drug abuser). I told her I have never abuse drugs before and it wasn't about to start now I just wanted something to be able to help me move enough so I could live a somewhat normal life. Upon telling her this she said she couldn't help me and I needed to be finding somebody else to work with. She walked out and I took three papers that I had walked by the front office and toss the paper towards the Director as I was told afterwards. I have never been so put out in my entire life by a physician or any kind of medical person. I was a palled if this was the type of reception I was going to get from the medical personnel in Massachusetts. She certainly gave me the wrong impression because I have met with several other professional medical personnel that have not acted in the this way. Therefore I would not recommend this clinic to anyone seeking relief for pain. read more

I've been seeing Dr.Do Chan for 13 years & I cannot Express my gratitude enough to him.I've had to have multiple different procedures & his knowledge & expertise is incredible,let alone his bedside manner, kindness,caring & friendship have meant the world to me.I feel any client would benefit greatly from his procedures that have pain problems that need to be addressed.I highly recommend him & his staff at their various locations. KSTPIERRE read more

Ok where do I begin. This is a difficult topic for me to discuss, and for many of you hardworking people out there. It's one thing to have health issue and try to act normal. But it's a completely other thing to admit YOU NEED HELP. I own a business and try to pretend I am an independent woman. But when my health got in the way I asked my surgeon at Dana Garber what I should do. With no option for surgery I was devastated and didn't know where to go from there. Thought I'd have to give up on my business and collect Disability in my 30's. I've worked so hard in my life to be successful that this option was the end of my life. I thought I'd call the Franklin Pain and Wellness Center as a last resort. I came in to my first appointment ashamed. I don't know why but I felt like a failure asking for help. But I never EVER got treated that way by the Staff. For Nurses and Assistants in such a sensitive office environment I can't believe how empathetic and caring they are. (I don't mention Doctors cuz I've never met them. Who needs them when you have the best and most competent nurses I've ever met. And I've spent a lot of time I hospitals!) Just to understand me, I walk in assuming everyone is judging me. Not everyone is like me but just understand where this reviewer is coming from. I am greeted by happy faces by receptionists Nicole and Sam. I've been coming for over a year and I still wait for the judgment that never comes. Then I see Jenna or Melissa who ask the basics but yet still treat me like a human being, a human being that got dealt a crappy set of cards in health that i can't help. But yet I've never felt like anything less than an average joe which is wonderful! When you have chronic pain and illness, that is ALL you ask for. I just want to be normal! And lastly I meet with the nurse Tarsha, who is usually running around like a chicken cuz I personally think she's managing the whole office by herself cuz I rarely see the Doctors who's names are on the sign (sorry Docs, don't mean it as an insult but a compliment to your ladies) the Docs are usually in procedures maybe that's it. Tarsha is intense, I'll be honest I was a lil fearful when I first met her. She looks young , which tells me she is a driven and smart individual! But again, I think it goes back to my own personal complex of looking weak. But Tarsha really REALLY cares about what's going on with you personally. She goes above and beyond "being just a Nurse" and asks me how my life is going personally. I admit I don't think I could do the job these women do. They are so unbelievably caring and free of judgment it brings tears to my eyes. I don't know if they realize without their help and kindness I don't know if I could continue to be a biz owner and function properly. I am big on observing my surroundings and I just know their day-to-day can't be easy. That is why I felt compelled to write this review. So many people are quick to complain that sometimes that's the only side you see. I personally feel it necessary to write about people who changed my life. read more

I have been going here for quite some time and I have been nothing but happy. I have back issues that were making me miserable. I couldn't do much of anything. Dr. Chan is a Godsend. When he gives me the shots I have at least 70% relief for a while. The girls are always nice. I need to reschedule often and they always accommodate. If I didn't have these guys I don't know what I'd do. They are an hour away and I would drive three to feel better. read more

After YEARS of chronic back pain do to numerous injuries and years of going to several different doctors all of whom basically said " a lot of people live w pain there whole life, there isn't much we can do" , I was left not only in terrible pain but also more depressed than I had ever been. Every part of my life suffered. I had zero quality of life and to be honest it was only my faith in God that kept me from ending it all. And then... My girlfriend who is a Rn made us an appointment at Franklin pain and wellness. I know now GOD had a lot to do w this. They are the only place that really looked at the issues and didn't give up. I was on a ton of meds for years and had had so many injections I couldn't count. Nothing worked . I am happy to say that now I go every few months for a injection that DOES work and I am on less meds than I have ever been . I feel like a whole person and I definitely do have a quality of life now. I am able to work and enjoy life again and my mental health as well as never been better. For those who suffer w chronic pain , we all know depression is a part of that. At Franklin pain and wellness they look at the whole picture not just the pain but how its effects all parts of your life . They are truly a blessing in my life . read more

Loved Tanya the NP, she was super helpful with my overall healthcare & started me on a med I had never tried or heard of, after 6 years with chronic pain she's finally pointed me in the right direction! And the staff is amazing. read more

I've been a patient of Dr. Schwartzman's for quite some time, first at Sturdy, and now at Franklin Pain. I've always been treated kindly, had a full review of my pain levels and causes, treatment plans, and everyone of the nurses LISTEN to my concerns. This team is one of the most compassionate I've dealt with over the last 17 years. They seem to genuinely care about each patient and the care I've received is top notch. This is not the place to come if you're just looking for a prescription. This is the place to come if you're looking for quality care and pain management. read more

I had a series of really, really bad experiences there, This is my third pain clinic, and while I have not really found a pain clinic that I consider adequate, this was by far the worst that I have ever experienced. When I tried to hold them to what they had promised, I was thrown out of the practice, claiming my behavior was inappropriate. They confronted me in the waiting room- of course I am going to be public about my complaints. I refuse to allow any medical professional to treat me the way that I had been treated. I went here at the suggestion of my primary care care. She said, "Oh, they will love you, because you don't want opioids!" On my first visit (Nov.?), they told me that when I need new prescriptions simply to have the pharmacy call, and they would do it. (This will become important later in the story.) They also tried to give me a patch, that I was told was not really an opioid. I was suspicious, and checked. It was an opioid. At my second visit (Dec.), they suggested a back brace. I was willing to try it, but as my insurance was changing at the end of the year, they suggested that I wait until January. I came back early in January, and I was told it took only a few days to get the brace, my insurance would pat 70%, but the company was not willing to tell the practice in advance how much that 30% would be. It seemed extremely odd, and possibly shady, but being assured of the range, I went ahead. After a week, I tried calling them to find out what happened to my brace. Most of the times I called in the next 2 months, I get voice mail (even during office hours), or the person that I needed to talk to wasn't available. I finally got angry, and I began calling daily or almost daily. I finally got to talk to the woman who orders medical equipment, who got angry at me, stating she had many of these to do, and each one takes her at least 40 minutes on the phone. I inquired if 2 months were the norm, why I was told that I would have it in a matter of days. She refused to answer. She promised that I would hear by the end of the week. When she finally got back to me, she told me that she could not order it for me, as my insurance would not allow it. I had not yet met my deductible. She simply restated that it was impossible, and implied the fault was due to my insurance. She told me I could call the insurance, implying it would do no good. It did not make sense to me, so my husband had the HR person at his work check with the insurance company to explain the problem. The insurance company was mystified. When I called her back, she finally admitted to me that the problem wasn't me or the insurance company. The problem was their contract with their supplier that did not allow them to order devices unless the insurance company paid for the majority of the device. I told her that since the problem was their contract with the supplier, they needed to find a way to do this. For the next 2 weeks, she never returned calls when she promised to do so. When I called back, she always very cheerfully told me that she was waiting for them to return her call. After two weeks, I decided that I was getting the run around. I called at 2:00 on a Friday and I asked the receptionist to get me the name of their supplier, as I could not understand why we could not get this brace ordered unless their was something improper going on, and I wanted to call the Atty. General. The receptionist was gone quite a while, and when she came back (without the name), she said that the woman who was in charge of ordering asked me to give them more time. I told her that she had until the end of office hours, but if I did not hear from them, I planned to call the attorney general at 4:01 PM. A few minutes before 4:00, she called back, saying she was finally able to get the necessary "code." A couple of weeks later, I had an appt., but I needed to go out of town unexpectedly. I tried calling twice before the appt., in order to cancel and to reschedule, I got their voice mail both times (although it was during normal business hours), and I received no call in the week and a half that I was gone. When I got back, I called again, getting the receptionist this time. I had three things I needed: I needed to reschedule, which we did, I needed to pick up my brace (which had finally come in), and I needed to get new prescriptions for two of my medicines. The rescheduling went smoothly. At first, I was told I had to have an appt, to pick up the brace, but I was finally able to get permission to pick it up, but when I asked about getting new prescriptions, I was told absolutely not, in spite of their assurances in Nov. I was told I could talk to her when I came to pick up the brace, she originally left telling me know to the reception, but when I pointed out that it was not what I had been told, she came out, confronting me at their front desk, eventually throwing me out of the practice. read more

I have been going to this facility for over a year now and was happy until this last visit. They have accused me of taking too much medication which is not accurate. I was asked when the last time I took my medication so I said I took one pill @ 2pm before the visit. They misconstrued this response to make it look like I had taken more of my pain medication than I should of which again, is not accurate. I was told I took 2 pills too many, and the nurse could not have been more condescending while I was being lectured. Actually, I had 1 more pill than I was supposed too because I only took half the dose before going to my appointment. They would not admit this or clarify the mistake when I tried to clear up the miscommunication, I received more condescending lecturing from the NP. I repeatedly asked that they retract the mistake and was refused. I then said I would go over the Nurses head if I had to in order to correct the mistake Made By Them and was told "I had just Made A Threat" and it was going in my chart. This is not acceptable behavior from so called professionals who seem to have a personal vendetta to get rid of me. This is the only conclusion I can come to after being treated and talked too this way~ read more

This doctors office needs to reevaluate how they run their practice. I should have known, from the beginning, that this place was going to be an issue. I was referred by my doctor, for herniated discs. It took me four days to even be able to get through to this office to make an appointment. The voicemail was constantly full, so I couldn't even leave a message. I finally got through and they couldn't see me for two weeks. Ok, fine...no biggie. They tell me they are going to send me paperwork to fill out. Fast forward to the weekend before my Wednesday appointment. I realized I never got the paperwork. So, first thing Monday...then Tuesday...then Wednesday...I try to get through to the office to A. confirm my appointment, since I never got a call and to B. tell them that I never received any paperwork and C. find out what is needed before my appointment. Yet again - can't get through. Show up to my appointment and they tell me that I need to reschedule because I didn't fill out the paperwork, prior to the appointment. The paperwork they never sent. After some arguing and some choice words, I threw their paperwork back at them and told them I'd deal with the pain and find somewhere else to go. I don't want to deal with a doctors office that can't handle their calls and their patients. You are dealing with people in pain. Sometimes severe. I should have known from the first call, that this would be a place that would be hard to deal with. If you want attentive staff - at least front desk staff, because I never got to see the doctor - I would suggest NOT going to this office. read more

I would leave a minus 10 if I could, but unfortunately the lowest I can leave is a one, which is more than this clinic deserves. to try & make a long story short, I was involved in a horrific accident 3 yrs ago, which left me disabled & with severe pain at times. my narcotic meds had been reduced to 4 Percocet a month & all other pain meds proved to be ineffective. my primary dr. does not like to prescribe narcotics & since I was asking for a slight increase, for my severe pain which was a few times a week with activity, he referred me to franklin pain clinic. dr. WHITTEN walked in with a disgusted look on his face & when I explained my situation, he said "your x-ray doesn't warrant narcotics". when I told him several dr.s disagree & that I am actually on disability for my injuries, he said "that's why I don't do disability reviews. we have people on disability all the time coming in her asking for narcotics, and they shouldn't even be on disability". I was extremely insulted by this & I told him that ive been an LPN for 12 yrs & was on my feet for 8 hrs every day & I cant even be on my feet for more than an hr at a time now. he proceeded to tell me that I should be working & that work is important & I should get vocational training. then he again told me that my x-ray didn't warrant narcotics & he got up & turned his back & proceeded to walk out. I then said "dr., are you seriously leaving? didn't you become a dr to help people? youre not helping me.". then, without looking back, he threw up his hands & continued to walk out the door. I was in complete shock! I went to the desk & said "did he seriously just walk out on me?" whereupon one of the girls said "he didn't refer you to anyone"? NO. "he didn't refer you back to your ortho"? NO! she then went to the next room to speak to him & then came back & said I should go back to my ortho. I then explained that my ortho wanted me to be seen here, and i asked to speak to the manager. someone said "i AM the manager, and dr.s dont like to prescribe narcotics anymore". and at that point I raised my voice. NOT yelling, but I raised my voice so that the dr in the next room could also hear what I had to say. I said "how dare he walk out on me after 5 minutes? how dare he tell me I shouldn't be on disability? how dare he tell me that I should be working"? at that point, Tasha Hustalen walked up to me & told me "you need to leave right now or im calling the cops"! I told her that I wanted the contact information of the owners of the clinic & someone handed me a card & said they were out of town. I asked for the name of the dr & Tasha said "ok, im calling the right now"! & went to the phone. someone told me the name again, so I wrote it down & walked out. since then, I have called ONCE, trying to get direct emails to the owners, not a general email to the "staff at franklin pain dot com", and I rudely told that it's the only email I can contact & that they were ending the call. and I was hung up on. in my opinion, every person in that place should be ashamed to call themselves a professional health care worker. because, trust me, there is no "CARE" in that place whatsoever! read more

This place is horrible. I had back surgery for a herniated disc, wich lead to back complications and chronic pain. I came to franklin pain and wellness under a recommendation. The first appointment I was given a back injection wich worked well. It lasted about 3 months. For 3 months I was finally able to get my life back and not have to be in constant misery. It started to wear off after that and I came in for another one wich didn't work as well. It lasted maybe a week. I then came in for a third injection wich had the same result. Maybe a week it lasted again. When I called to explain this to Dr. Chan he basically told me there was nothing else they could do and to call my surgeon! Never have I felt so neglected and expendable, knowing damn well there is much more things to try. I also would like to point out that not once did I ever ask for anything specific or tell him what I wanted to do. He was the dr. and I was there looking for his guidance. Instead I was kicked to the curb in a sense. Why? Probably because they make all there money off of these small procedures and they were no longer an option for them so they made their money off me and now it was on to the next one. I do not recommend this place to anyone. They are the most In-compassionate people I have ever met. They'd be better off with their doors closed permanently so no one else has to endure feeling so neglected. read more

I am a new client to this office. I had my first appointment a few weeks ago and was told they would like to give me a shot to try and relieve my pain. I suffer from lower back pain and neck pain. Always a pain level of 10(worst pain). The staff and nurse practitioner were nice. My appt is coming up two days away. I called two days before my appointment to check to make sure they have my medical records from a different Dr that was giving me shots. To only find out they didn't have the records. I was worried because its important to review the records before just "Giving me a shot". I had spoke to "KATIE". She told me not to worry they would get the records and review right away. I called again and spoke to "KATIE" to check to make sure they received the records and surprised to find out they still do not have my records. At this point I told "KATIE about my concerns about the shot without any records appointment is less than 24 hours away. She told me " Don't tell me how to do my job and hung up on me". Wow what does a person do when this happens? I've tried calling back only to reach voice-mail. I called my primary doctor to let her know what happened. The office to me they would address it. I just want people to know that if you have pain and are suffering please beware when you speak with "KATIE". She is very rude and if she doesn't like what you have to say then she will hang up on you. I didn't use any foul language or raise my voice just stated on my concerns. read more