My aunt and cousin were here and the staff was great! Small and comfy with lots of caring staff!read more

From the owner: Family owned and operated since 1998, Serenity Hill is a 42-bed skilled nursing and rehabilitation…read morecenter located on eight lush acres in Wrentham. We offer a continuum of care for individuals who need short- or long-term services.

I think some of the staffs are Rude and not so attentive to the needs of patients sometimes, they…read moredon't really care about them, some of them just want their check but I can not say that everyone is like that, because there's a lot of good people too. I believe that everyone deserve respect and no matter who is, everyone just need love and specially those people who need help and lives their lives in the same way every day. But I gotta say that the nursing department is more friendly. But I hope it gets better little better at least.

1-Star Review My mom…read morehas been staying at Maple since June 5th. At first, everything seemed fine, but as her stay became long-term, her condition started to decline. She stopped eating, became sick, and the care she received did not improve despite multiple emails and requests. They are not changing her diaper on time even though she is incontinent. Staff also do not make a consistent effort to feed her, even though she needs assistance and periodic feeding when she isn't eating on her own. Another major issue is the laundry service. They lose clothes, mix them up, don't return them on time, and use harsh machines and detergents that completely ruin clothing. Items that were in great condition for years became discolored, rough, and worn out after just a short time at the facility. If you leave your loved one here, I strongly recommend doing the laundry yourself from day one. Overall, my experience has been very disappointing. I hope the facility takes these concerns seriously and improves the quality of care and basic services.

My husband entered Atria as a Respite patient last Feb he was only suppose to be there for a month…read more He did okay the first two weeks he was there. The only reason he was there is I was going to have hip surgery and I needed to make sure he was being taken care of while I went into rehab after surgery. After the second week he became less capable than when he went in. My thoughts on that are their was very little interaction between the aides and the patients. While every one was headed down to breakfast the attendants weren't paying attention and my husband fell. He did a face plant and required stitches on his face. No one came to his aide when they saw him (as they say) running. I know he wasn't able to run. After that fall it was a seriously rapid decline. He became less mobile and the attendants said they couldn't take care of him any more. They wanted him out as of yesterday. Now here I am on crutches less than a month after surgery out with my daughter and son looking for a new facility. Everyone knows how long it takes to find a good facility. Especially now that my husband had declined. The head nurse and the director of the facility kept calling and threatening me that I needed to hire private nurses to take care of him. I did my best and contacted the VA. They were great. The VA did send in some aides but the aides at Atria weren't cooperating with the VA aides. Atria went and hired nurses and said I had to pay for them. They said their aides needed help. Every time I spoke to one of the hired nurses they said they couldn't get any of the aides to help them. That was the reason they were hired to assist the aides from Atria.My son was called numerous times to go over to Atria and either get my husband in or out of a chair and many times get him up from bed. They left him in bed and he missed breakfast. I wouldn't recommend Atria to my worst enemy. One woman actually slept on the sofa instead of in her room. They left her there because it was easier for them. I'm sure the woman gave them a hassle but that is their job to assist the patient and make sure they are safe. What if there was a fire and they couldn't find her. They didn't spend much time with the patients. Especially at night they would get them ready for bed very early and then just let them sit in front of the TV while the person who was to be interacting with the patient was talking on her cell phone. I hope no one else makes the same mistake I did with their loved one. When you interview Atria they sound perfect. Part of the family they say. Don't believe them. By the way I didn't mean to hit the star. I definitely don't recommend them at all.

I have worked for Magnolia Heights for a 1 1/2 yrs and it has been a fantastic experience, the…read morestaff work well together and the management team is great! I love working with the residents and they make it a pleasure to come to work everyday. It is a very caring and pleasant community!

I have spent a few years looking for a place where my 85-year-old mother will feel comfortable…read more She's kind of picky about her environment and has moved in and out of a couple of places. She's finally found what she was looking for at Magnolia Heights in Franklin, MA. The layout of the building is great; residents don't have to walk too far to get to the central community areas. Most apartments have balconies. There's plenty of light all around; it doesn't feel stuffy at all. I've shared a few lunches at their dining area and I noticed a good sense of community. Maureen, the activities director, is a fun person to be around and her enthusiasm for her job is contagious. There are plenty of events and activities for the residents to participate in. I especially appreciate that Carolyn, the sales manager, actually listens to her residents and projects a warmth that seems so lacking in other professional retirement communities. She's always available to help new residents get used to their surroundings during the difficult transition of moving in. Some retirement communities feel like they're just a place to live. Magnolia Heights feels like a place where my mother can be at home.

Nice building, nice apartments/rooms. The people are nice. They seem to care. But the…read morecommunication, service, and follow-through, even on very important issues, is EXTREMELY WEAK. This applies to provision of meals, administration of prescriptions, cleaning of the rooms, etc., etc. The whole experience here has been extremely disappointing.

My mother is at this facility....and when I call I get no response, absolutely none. There are no…read moreemergency services that one can rely on. It's very upsetting.

All American Assisted Living at Wrentham may be a good facility for your loved ones in need of…read morecare, but it is the absolute worst when it comes to returning money owed to you when their services are no longer required. All enquiries are referred to "the corporate office" for resolution, and while you wait, nothing gets done. All the company offers you are promises that aren't kept, and assurances that things are "proceeding". This is not the way to treat customers.