My husband and I moved to The Forest at Duke 3 and a half years ago, and are glad that we chose…read morethis Continuing Care community. Everyone here has been welcoming and friendly, and there are lots of activities -- classes, trips, a great pool, a hiking group, library, etc. and several places to share meals, to keep us mentally, physically, and socially involved (all planned with pandemic precautions in place). But best of all is the peace of mind we have knowing that whatever happens with our health, there are facilities here that can care for us in the future.

I went here with my parents, who are prospective members of the retirement community. We heard a…read morequick lecture by a pretty prominent US Navy officer who now lectures at UNC Chapel Hill. He worked in the Obama administration and also was probably (nobody knows) fired for insubordination by Obama! He's almost as old as this crowd was. Pretty good and fast lecture. As a young guest, I didn't feel that comfortable asking questions. But most of mine were asked by some other old folks. I'm glad I came to the event! The event space was appropriately large and it was filled.

This is an amazing retirement community. All of the residents are extremely nice and the staff is…read moreamazing. I have volunteered at Carol Woods for almost two years and it has been wonderful. They offer residents a full cafeteria and there are plenty of games and books around the facility. There is also a brand new library that opened in early 2014. If you want to be a resident you'd better get on a waiting list as I've heard the waiting list is about 10 years. It is well worth it in my opinion.

From the owner: Retirement Community located in Chapel Hill, NCread more

This home flat out stole from my grandmother and was physically abused by both Med Techs and Aids…read more When we initially toured the place a few months ago the management sold a complete, blatant LIE. We were told that residents would be given one-on-one care and attention, like hair brushing, etc. Yeah, right... Aids don't even talk to residents, let alone stimulate them. Let's start with the fact that no one wears a name tag so that they cannot be identified by patients. They assume that everyone is suffering from dementia and can no longer read. They have ZERO CARE for any patient. Pain medication isn't administered when it should be, med techs have horrible attitudes and sit in the beauty parlor talking to one another rather than paying attention to family members asking medication to be administered (took over an hour for someone to come, and we were met with a literal "what do you want?"), food is taken away from residents when they don't eat, rather than coaxing attempts to help them eat. My grandmother's diamond and emerald ring was stole right off her finger, and when we were shocked and asked where it was we were told "oh, well because the residents are demented they often give their things away." The ring was tight on her finger and she would have never, ever, taken it off. We know that a med tech stole it right off her person. The attitude of everyone working there disgusts me. Since residents are mostly demented they treat them like absolute garbage. It's true abuse, and we will be riding a complaint all the way to the county and beyond. My grandmother's hospice nurse came the day after she was removed and was shocked at how much her demeanor Do not send your loved one here. It is a true hell hole and should be shut down. Disgusting.

a family member of a resident at Seasons At Southpoint writes..."Please share with your staff...The…read morehospital was very impressed and happy with the med report which was sent with the paramedics [from Seasons At Southpoint]. Having [written down] the times that the meds had been given was so helpful. They [the hospital] loved that format. Loved the fact that the DNR was sent so they had it for her charts. The doctor was very pleased with the care plan to introduce one med and reduce another. Thanks, Robin Barbour"

First : Thank you Carolina Meadows for hosting Chatham County Senior Table Tennis games…read more I only seen a small part of this facility, but what I did see was amazing. They have a good size area to work out with all the equipment. A large size room for activities ( we played the Table Tennis in that room ). As I was walking in, I seen tennis courts. The place was very expansive in itself. The staff was excellent, friendly, accommodating, helpful, and whatever nice word you can find for a person. Parking is excellent also. With the area near The Governor's Club, you have a great setting.

I can't speak as a resident here, but in taking the tour as a volunteer, the grounds are…read morebeautifully kept, the building seems to be well-maintained and cared for, and the nursing staff on the skilled nursing side were all very kind and smiling. The facility has a very elegant feel, as if you were staying at a nice hotel. Even the Alzheimer's section is maintained to have items that their residents would be able to relate to. The residents appear happy, and the volunteers and staff members seem to enjoy their time there!

Questionable hiring practices. Will not communicate. Lot of issues. I went there with a great…read morereference and was lead to believe they were in immediate need. Never heard anything.....

From the owner: The DuBose Center is a Medicare Certified Health Center designed to serve the needs of the Members…read moreof The Cedars of Chapel Hill.

My dad was in the hospital with Heart Failure and Senior Helpers was aware of this but they still…read moresent someone to the house even though we were not there and they knew of the situation. They charged us for the day because they said we didn't cancel the caregiver but they knew he was in hospital. They also charged us for an amount of hours that we have never used for my dad for an any given day. Below is the nice email I sent to owner, Ryan Murray and after multiple calls and emails, I still have not received a call back nor email and it has been several months. So disappointed in the level of professionalism . It's not even about the money at this point, it is the lack of care and respect as I have never experienced an owner or organization not communicating with their customers. I am in the customer service business myself and I would never treat my customers like this even if I felt they were wrong. ------------------------------------------------ Dear Ryan- I'm reaching out because I'm genuinely concerned about how long it has taken to hear back from you. This isn't the level of communication I expect, especially as a customer. You also know that we have never had anyone here for seven hours straight. I can understand being charged for our usual three to four hours, but seven hours has never happened and doesn't feel reasonable. I want to be fair, and I'm sorry this situation has become so frustrating, but communication is a basic expectation. Responding to calls and messages is the first step in good customer service. I work in this field myself, and I would never leave a customer without a response, regardless of the situation. It's simply not professional, and it feels like you're not acknowledging how concerning this is from our side. ---------------------------------------------- Again, Ryan Murray, never responded to the above email. Ryan, you have to do better than this going forward if you want to have a business in the future. This market is too competitive to not act kind and professional.

I have been using the same Senior Helpers now for the last 14 months. As I am in a wheelchair…read morealmost full time, I have needed additional help in my home just to give my wonderful husband a break from being a full time caregiver. I use the helper 2 times a week for 4 hours each time. This lovely person, Natacia, has been an additional light in my day. We have so many similarities in our personalities, that I couldn't believe my good fortune to welcome her into my life twice a week. She has been such a positive influence, she has been able to help get me to doctors appointments, to swim at my local pool for exercise, assists me with bathing, grocery shopping, cooking, and has meticulously changed the linens on my bed every week. I can't say enough about the caliber of the staff at Senior Helpers. When my husband was too ill to care for me, Senior Helpers was easily available to step in for a few days to help out, until he was better. We are happily living independently in our apartment. We travel (cancel when we need to) and occasionally adjust our schedule with them and they always accommodate. We feel the additional help is well worth the expense so we both get what we need.