Whoever the front desk lady worker was yesterday afternoon Wednesday (03/04), was rude. You're the first person people see when guests walk in and I got welcomed by sarcasm and sass. I hope you're never greeted the way you did to me when you visit a hospital. It shouldn't be hard to smile and be kind. 2 stars for the security staff next to her for being nice and greeting me. read more

My daughter has her 1st child at Atrium Union West in March. She loved her OB/GYN (Dr Kenton-Haney) but her birthing experience was very traumatic, drawn out and difficult, to put it mildly. Due to complications, she was induced 3 weeks early. Check-in was Wednesday. The baby was not delivered until Friday. She had to go through 2 days of "procedures" medicines, balls, etc. to induce delivery. Long and drawn out. She was dilated and began pushing Friday am. Her Dr had to leave, however, so at this point Dr Ashley Cole took over. IF ONLY SOMEONE HAS WARNED US! So, I hope to warn others! In our opinion, Dr Cole is the perfect example of what a Dr looks like with they may be very skilled technically, but have no care, nurture, or bedside manner. Not to mention she has such an egotistical and arrogant attitude, topped with a harsh and abrasive tone in her treatment. The way she spoke to her patient, who was exhausted, scared, tired, in severe pain because of 4 failed epidural attempts, .... Was deplorable!! I now know why she does not see patients and that needs to stay that way. I am not sure that leaving vulnerable women in labor, in her hands, is any better of a solution however, if that was why that decision was made. Thank God the nurse working that day was there and able to step in and explain options, help with breathing and help to be a calming and supportive voice. The nurse explained the vacuum process vs the Forceps process. We decided to try the vacuum because I could see my daughter was exhausted, and in distress. My daughter even said at one point "Why is she talking to me like that?", referring to Dr Cole. It was heartbreaking to watch as a parent. My daughter also experienced a level 2 tear in the delivery process as well, Dr Cole did do an excellent job on the stitching to repair the tear... so I give her that. Next dismissive & disrespectful act... (yes, there is more), dad was there to cut the cord. But Dr Cole just cut it and passed the baby on. This once again, caused trauma, and made us to think that something was wrong, since we had informed the nurse that dad would cut the cord when they asked. Another dismissive and disrespectful act by Dr Cole. Pros: * Prenatal Appointments at West were good and facilities are nice. * Dr Kenton-Haney is a great Ob/Gyn and has a wonderful personality (Highly recommend at a different location for birthing) * West has Beautiful Hospital Grounds (but do not recommend you go here) * Some of the Nurses were great (but only a few) Cons: * Failed epidural that took 4 tries (while in Labor pain) due to lack of skill and correct tubing, and it still did not work at all! * Facility not equipped with needed medical equipment (or tubing) apparently * Severe back pains after Epidural on top of the contractions and delivery pains * The hospital was not equipped for any escalations. Baby transferred to Pineville NicU for a low temperature due to lack of proper assessment equipment. * Most Horrible, belittling, disrespectful treatment by attending Dr (Ashley Cole) * Dr Cole was very disrespectful in so many ways * Dr Cole was very dismissive of my daughters pain, several...dismissive and disrespectful actions * Dr Cole cut umbilical cord when father was right there * Main Atrium hospital location in Union is very old, dank and needs updating. In summary, I do NOT recommend having a baby at Union West. The main Union location is very old, dank and needs updating, but West has Dr Cole, and you want to avoid her at all costs! I am a firm believer in being fair and showing some grace. But Dr Cole showed none to my daughter. She really needs some serious personality / bedside manner intervention. You should not be a Dr if you do not care about people! You should not deliver babies if you do not like to do so, or care for the women delivering them! Whatever her issue is, it caused trauma and what should have been a maybe difficult but yet beautiful experience, was a traumatic, painful and a disrespected one instead. read more

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I see a fairly recent review of Dr. Cole in the L+D unit and felt the need to share a much different experience. Oct of '23 I had a very complicated delivery after a super normal pregnancy. Things went downhill pretty steadily for me and after hours and hours of induced labor, an urgent c-section was required. The nurses - namely Maria, Cassie, and Lyndsey - were wonderful. And Dr. Ashley Cole was an angel on earth. She stayed past her shift end time to provide continuity of care and do my c-section (under anesthesia) when she could have gone home. She was incredibly warm every time she came in to check on me, she was honest about what was going on while also being empathetic, and she just generally seemed to care. Prior to going home in the next few days, she came in to say hello, meet the baby, and give me a hug when I was not her assigned patient. Later when I experienced some postpartum complications, she came over to the connected outpatient OB/GYN office as the only doctor available and saved the day then, too. We absolutely believe it was divine intervention that Dr. Cole was assigned to me during my labor and I hope anyone reading reviews will not be disheartened reading the other post. Dr. Cole knows her stuff and I'd recommend her to quite literally everyone. read more

My daughter delivered her first child on April 25th at Atrium Union West in Matthews. We are beyond words with gratitude for every single staff member and doctor that treated my daughter. They were just as kind and generous to our family members that were present. Unfortunately, the baby had some issues and needed to be transferred to a hospital with a pediatric ICU. Everything was arranged in record time. This nursing staff was professional, compassionate and explained everything step by step. Thank you so much for such a wonderful experience. read more

My mother has dislocated her hip multiple times in the past few months and the ER has always been kind and helpful. We never waited too long and they gave her prompt care. read more

If There was a minus -5 star I would give that. I walked in being the only person there. It took 2 hours to do literally one stitch and a tetanus shot. They put me in a waiting area with partitions separating the regular chairs. No doctor, no room, nothing. They were very quick to send someone and get my insurance info. I'll give them that.... Total bill $4138 and out of pocket $1004! For what??????? I called them trying to see if there was a mistake, they said "no" and when I kept asking them their response was "there's nothing I can do". Unacceptable and that is a complete rip off. I don't mind to pay but there is no justification for these prices. Cant imagine what would it had been for something involving more. Next time book a ticket, go outside the country and still be cheaper than this read more

If I could give 100 stars, I would! This was the best hospital experience, ever. I felt a genuine care for me and the staff and facilities were top notch. Thank you Billy, Aster, and Savannah on my floor and Lindsey (such a ray of sunshine in OR), Yelena (OR) Dr. Kristin Williams and the fab anesthesiologist! ​​ read more

I was appalled by what they consider "procedure" here. After a triage visit with my regular doctor's office, I was directed to go to the emergency room. After I was taken back they took my vitals and blood and a full explanation of my condition. They sent me to a chair at the end of the hall across from the storage rooms and left me there with two tubes of blood placed, un-bagged, sitting next to me on the table. After 20+minutes we went to find someone because I felt they must have forgotten they put me there. They assured us this is the "normal process."Meanwhile, I sat in the hall, throwing up into a small emesis bag they had given me. After some time, a P.A. came to me and started asking questions and sharing my personal condition in the hallway while another family sat only on the other side of a cart in the hall. I was mortified and felt embarrassed. After I expressed my concern about HIPPA and privacy he said he would see if they could find a room to discuss. A nurse and the PA came back later and brought me to an exam room with a bed and proper medical equipment. If I hadn't said something about them leaving my blood behind on the table, I am sure it would have been left there. The nurse was rude and assertive. They were very hostile towards me. The way they were treating me caused me to experience a small panic attack while trying to answer their questions about my condition. When I was settled, they finally hooked up an IV... offering a back-handed apology, stating "this is just how it is." Offering the explanation that "it's a small ER." After a bag of fluid had been administered, I needed to use the restroom. When I came out they ushered me into another, smaller room. It seemed ironic that there were suddenly two rooms that I was able to be taken to after sitting alone, untreated, in the hallway, once I spoke up about it. The only thing they offered as an explanation to me was that "this is standard procedure. We do this all of the time." Was it intended to console me that this is how they treat all of their patients? Unless I am near death, with no other choice, I will not return to this facility. I seriously hope they realize that just because something is "normal" certainly does not make it right. read more

Seen by Dr Hawkins in the emergency room for a migraine post seizure. I was diagnosed with a seizure disorder when I was 12. Dr Hawkins proceeded to tell me I was fine and I don't have seizures. He was pompous and rude. Did not care to let me finish a sentence, from the moment he walked in the room he decided nothing was wrong. I asked for more tests to be run, he would not allow it. It's a shame I went for help, and left being called a liar and with medical debt. Even the nurse advised me to go seek a different provider that would actually take the time to help me, and apologized for his poor care. read more

No cardiac unit, no stroke unit, no NICU and you may wait hours for a bed to be available at another facility loosing valuable time. Patient Privacy breaches observed and reported with canned response received. read more

I would give this place 10 stars if I could. So I have a lifelong unrealistic fear of high ceilings. I came to this hospital for kidney stone surgery. I walked into the building with a hat and sunglasses on and head down because of the lobby which is about 4 stories high inside. The folks at the check-in desk were wonderful and very understanding. One of them brought my wife and I down to the ground level- where the ceiling height goes even higher but instead of making me sit and wait in that space- the staff member brought a chair into an adjacent hallway and let me wait there until a nurse came for me. Very accommodating!!! The outstanding service continued from there and throughout the surgery and recovery. This is a brand new hospital and the care I received from each medical professional was remarkable. I was treated like I mattered to them. I do not plan to go back to this hospital but only for my fear of high ceilings. The staff there are all outstanding!!!!! read more

Atrium Hospital Union West - Main Entrance - Hospitals Near Me - Matthews, North Carolina

This hospital is just as bad as the one in pineville. I came in with severe stomach pain and another issue, they got me into a bed pretty fast but it was a complete waste of my time and money. For some reason they made me pay 75$ as soon as I got into the room then I waited 3 hours just to see the doctor. The place was completely empty barley anyone there when I finally got to see a doctor and explained what was happening they did absolutely nothing. They stated it was severe ibs and I had to go to a gastroenterologist even though it had nothing to do with why I was in pain. They took no blood did no scans waited another hour to be discharged and to get some ibuprofen. I went to my primary doctor a week later and she told me it had absolutely nothing to do with "ibs". This place is a joke and the doctors are lazy. read more

I took my Dad here to have a medical procedure in the emergency department. The Doctor on call and all of the staff were very compassionate and professional. Even the security guards were polite and professional. If I need a hospital in the future I will request to come here. read more

So my doctor at home hasn't been able to do anything to help me (important later), tells me to go to the ER everytime because they say I have symptoms of an emergency, I went to the ER with symptoms that are making it hard for me to breathe, my throat swells during flareups with whatever is going on and he goes "well it doesn't sound like it's urgent it sounds like your doctor is doing everything they can" so I said, and here is the key, without raising my voice, that it's frustrating when I'm being told that I can't get help from who I was told to go to. He goes "maam im gonna need you to calm down and take your voice down because you're being disrespectful". He then starts telling me how hard it is for him as a doctor when he has patients coming in and "screaming at him" (which I'm sure happens a lot but I was not doing that) and saying how it's not his fault or the doctor but the key here is all I had said is that it's frustrating that I have to keep going back and forth between ER and doctor I never raised my voice my mom who was sitting with me said I never raised my voice. He made me feel like an idiot at times, and here's the thing, you're probably reading this thinking "this girl probably did something to deserve this". But the weird thing is, I didn't. My mom even said that he had no reason to act like that and she isn't one to just take my side. Anyways, he eventually ordered the scan, but not without fighting everything I said, making me feel like I had nothing wrong with me, and telling me I'm disrespectful and doing everything he can to get me out of the ER. Oh, and he left the room while my mom was in the middle of a sentence talking to him literally got up and left because someone called his name once and interrupts me mid sentence to talk to his nurse who asked a question she literally said could wait. Another weird thing- kept defending other doctors to an extent l have never had a doctor this bad before. I will say though- the nurses and the rest of the staff is great, amazing, wonderful. read more