1 Star
I contacted Anthony C, owner of Attention To Details, early afternoon on May 2nd 2023 to see about getting a car detailing gift card for my wife as a Mother's Day present. We discussed the cost to do a complete detailing (inside and out) of her SUV. He explained the cost and what would be done. I subsequently went to his web site and arranged for the gift card in the amount he indicated and had it addressed to my wife's email. The gift card charge to my credit card was unexpectedly instantaneous even though I had requested it not be sent to my wife until May 6th. The quickness of the charge upset me and 2 hours later I decided to cancel the card. I contacted the gift card company, giftfly.com, who indicated they could not cancel at their end and that I should contact Anthony directly. They gave me his email address which, by the way, is not on his website. I composed the email and sent it off asking him to cancel the gift card immediately. My email bounced back as undelivered. No such web site. I called Anthony's mobile 3 times over the next day and half before he finally got back to me. He said he could cancel the gift card but that he would have to get into his giftfly account to accomplish that task and, when he had cancelled my gift card, he would get back to me to verify the task had been completed. It's now 3 full days since that conversation and still no word from him.
I cannot recommend his company based on what I consider to be his poor customer service. He appears to not be very cooperative nor responsive. At least a call back to say it's taking longer than usual because .... would be appropriate and professional.
I am not a cynical person, but I'm beginning to feel very nervous about ever getting my money ($400 plus) back from him.
In the meantime, I have contacted my credit card company to report the incident and to dispute the charge. read more