Let me start by saying I don't ever leave comments, I don't have the time, but I'm going to make time for this egregious situation I experienced at the Siloam springs Atwood's. On Feb, 19 2025 I purchased a space heater, and at checkout the young lady kept pushing the extended warranty and pushing, I refused it, like I always do, you see I believe that when you purchase an item with your hard earned money the quality of such item should be good enough that you shouldn't really need an extended warranty, these warrantys are a rip off in my opinion. I'm a plumber w a business and if I sell you a kitchen sink, guess what, I'll guarantee that sink as well as labor for a year, that's included, no questions it's automatic and I believe people expect that warranty and expect me to honor it. I do and always have. Common sense right??? Well the weather cools way down so I opened up my space heater, plugged it in and it was hardly moving any air, like there was a problem with the fan or something and it would get hot and trip my breaker, so I wrapped it up in the box and set it aside until I could return it. On the 27 of Feb I believe I gathered my receipt and headed to Atwood's. When it was my turn at the counter I explained to the lady what had happened and said I would like to return the item.She asked for a receipt, and I produced it, after staring at the receipt and checking over heater she says ,Did you purchase the extended warranty? I replied " no ma'am I didn't" she replied," well you have to have the extended warranty before we will return the item," I then saute, but it's only been 8 days and only used 1 time briefly, it's defective and explained what the item was doing. Shaking her head mouthing the word " no" over and over I asked , are you telling me that yr standard warranty that comes with every item sold in here does not cover any item sold in here and we have to purchase a. Extended warranty to be covered??????? She then got confused after trying to justify the policy she is babbling about but at the same time she is not sure how to respond because she is just repeating what someone has put in her head, but she knows I'm right in the common sense I just informed her of, then she points to the next register and say ," you'll have to talk to Bob, or bill, I forgot what his name is, but anyway I pushed my buggy in his direction thinking ok this guy will understand what I'm talking about,,,,,WRONG!!!! He's says you gotta have the extended warranty you will have to send it back to the manufacturer and blah blah blah, he said do u want to exchange it? I said no, he said you should have got the extended warranty your in your own you'll have to deal w the manufacturer, we don't do things like that, it's your responsibility. I then stated so your in store warranty doesn't cover anything for no amount of time and you'll exchange the heater right now but since I didn't purchase the extended warranty, you will not warranty you item I purchased and didn't work???? But if I had purchased the extended warranty, you will exchange the item and you will deal w sending , I remained calm and didntause a scene, but that's it in a nutshell. Srry so long I am pursuing this matter and will keep u posted. In my opinion read more

Great staff, store, and prices. Got several things I needed that I couldn't find at Walmart, yet pricing was comparable. Really happy I stopped in, I'll definitely be back! read more

I've have always admired Atwoods for the merchandise they sell but when it comes to poor customer service this location is a winner. I come in to the store and start browsing around and everyone looks are like I'm a thief. For a Hispanic customer there you get to be ignored and they don't totally care about you spending the money there. I went yo the cashier and the two people there observed me with a very bad look. The cashier was taking forever just to run a gift card I had with me and he even called the supervisor who did not even acknowledge me. Anyway! 3 items I bought took more time than it should have had. Very disappointed with their behaviors. read more

I had to return a few items that kept breaking easily with normal use but was blamed by Billy the manager for them not working properly. This was the first time this happened in nearly 60 years of being a customer. read more

Poor customer service by cashier's. They lack training and customer service experience. They will ignore you if you are of Hispanic appearance at the counter and help others. In addition after dealing with difficult transactions get their frustration out on you and poorly serviced in clouding store manager. The only reason for a 2 star is The assistant Manager was very nice and helpful. read more

So today my ranking is not for the reason you might expect. My sister was shopping in this store when out of the blue my brother-in-law had a seizure. I just wanted to say thank you to all of the employees for the help and swift actions to ensure that he got medical care quickly and then afterwards allowing them access to see what happened during his seizure. In a world with so much hatred it's really nice to see compassion for others so thank you. read more

This place looks like it is having a going out of business sale. From the beginning: The parking lot is trashy. There were broken concrete blocks around all of the outside of the fenced in plants. Trash all over the parking spaces which I know some of it is not their fault but they should care enough to clean up. There were dead or dying plants out in front on the sidewalk and in front of their fenced in area. Going through their manual doors with an empty cart is almost impossible and as I was trying to go through the double doors, I looked up and two clerks were just watching me while they were talking. They didn't move from their spots and did not say a damn thing to me. They must see people all day long struggle with those doors. Ugh. I wheeled past them to go to the garden center. More manual doors. This is not anything new to me but these doors are heavy and awkward and trying to get a cart through them is just awful. Empty or full. So I made it through the third set of manual doors to go to the outside garden center and was blown away by the disarray. More dead and dying plants and as one other review said, NO PRICES! Anywhere. No workers either. By the way, OWNERS, it is hard to shop when there are not prices on anything. I picked up 3 plants and I would have gotten more if they had been priced and in better shape. I also bought two large bags of potting soil. Miracle Grow and I think they are 2 cubic whatever. They were not small nor lightweight and in fact they are big and awkward but I needed potting soil so I lugged them off of the pallets and got them in my cart. Back through one set of manual doors I go, then the next set of manual doors which goes into the main part of the store. Stood in line for probably 3 minutes but it felt like ten. There were two cash registers open and it was a Saturday afternoon but it was weirdly not busy for the time of year, the time of day and it was a beautiful day at that. Would be customers must be at Walmart or Westwood Gardens or even Pigeon Farms. But wait, I have more. I asked the woman at the check out counter, when I finally was able to get checked out, if their 20% off that I did see somewhere would be applied to the plants that didn't have prices on them and she said something about the computer automatically does that, in a way that made me feel I was annoying her. I know I'm not Atwoods targeted customer, nonetheless, if they are selling "it" they need to be nice and accommodating which they are not. I dragged my two large bags of potting soil and my three plants back through the manual doors and out to load into my car. The last set of doors were propped open so at least I didn't have to repeat that scene. Not one offer to help me. I'm 65 by the way, so getting those bags in the cart, out of the cart so the clerk can get to the bar code ON BOTH BAGS, through those damn doors and into my car is not exactly easy. But you know, equality is alive and well even in a retail business. It's unfortunate that Atwoods appears to be giving up. They should make their store look like they are open and happy about it. There are too many other businesses that I will gladly drive further to do my shopping. Not going to put myself through that again. read more

I hate to complain and I am grateful to have business' in Siloam Springs but the local Atwoods in Siloam Springs AR is MESS! Disorganized, Dirty, Run Down. Looking back at Connie's Comment/Review in 5/18/2018 well things look the same in 2019. It hasn't gotten any better. Went to the garden center to look at their items, well it looked like a bomb had went off. No rhyme or reason just shoved anywhere. I understand its outdoors but there is no reason to be filthy. There was even a hose and watering wand left rolled out in the walkway. No way to get around it. Surprised someone did not get hurt. "Liability". Atwoods Corporate needs to take a honest look at this store and step it up! Clean it up. Siloam Springs and their customers deserve better! read more

This store is the worse of all the Atwoods I've been in. It's typically dirty. Just a disappointment compared to the others.

This store is dirty and very disorganized. Could not get any help from an employee. They were standing around talking or playing on their phones. read more

Atwoods will not honor the price in the shelf. I was told by a friend I could purchase a 1/2" x 50' Flexzilla hose at the Siloam Springs, AR store for $34.99. I drove quite a ways to make this purchase and the price tag on the shelf under a number of these hoses confirmed the $34.99 price. At the register, it rang up for $54.99. They said this area had been reset and the price tag had not been changed. The manager refused to honor the price. I said I would no longer shop there but of course, they don't care. read more

Atwoods is a great place to find almost anything! From a belt with a little "Bling" to your favorite childhood candy this is the place to go. Went in for dog food and came out with a few extras! read more

If I could give this store less than one star I would. They have a lot of things and you can sometimes find things here that you can't get other places.... But YOU have to find it yourself! Don't expect to EVER be asked if you need help in this store! The employees are all young girls who only talk to each other. If you dare to ask for help they act put out that they have to do anything. Pathetic customer service! read more