I was here recently and felt like I shouid share my horrible experience. I was just looking for a couple of small pvc pieces, and I knew exactly what i was looking for and what I was doing. Then this older woman with grayish hair in braids came around the corner and started asking me if i needed help and what I was looking for. I tried telling her that I was fine but she insisted on helping me anyway. This would not have been an issue but the way that she kept talking to me was extremely rude. She seemed to get more and more frustrated when I would not change my mind and agree to do it her way so I got tired of it and just said I need to go thanks anyway and left. Decided to go to Lowes instead. I would rather drive the extra 15 minutes to Siloam then to get treated like a moron. She made me feel like an idiot and absolutely alienated me from continuing to do business in that place. read more

Great customer service Jack and miss Cripes Are my favorite Customer service geniuses. There helpful in many ways. You can expect knowledgeable willing help in the store read more

Some days a 4 some days a 2 so I'm splitting the difference. This is the place that may have a helpful face and will help you or maybe not. They recently moved out of their quaint downtown location that had fabulous personality to a cold, big box (former WalMart neighborhood store). First - the new location sucks - getting out of the parking lot is horrible - busy, busy kind of corner - there's a turn lane but it's still a hazardous place to pull out. The layout inside doesn't seem to flow well - Can't explain why - it just feels odd and everything is hard to find so better ask for help! Help - maybe you'll get a friendly face or maybe you'll get a grumpy, why are you bothering me attitude! And if they tell you they'll track it down and call you - don't hold your breath!! I like to support small town businesses - but not if I'm paying a way higher cost and certainly not if I'm putting up with nasty attitudes!! read more

I always like to stop in small town hardware stores just to see what you can find. This is no different they sell all kinds of stuff that is everyday use. Lots of shovels and bolts etc. great small town feeling walking in here. read more

If it wasn't for the young woman who helped us, I'd give this hardware store a 1-star review. If it was for merchandise alone, I'd probably give it 4 stars. Recently, I took a forty minute drive to this Ace Hardware. The two big warehouse hardware stores, one of which is in my neighborhood, didn't carry a particular corner bracket my boyfriend needed for a woodworking project. We decided it was worth giving the small guy, "the place with the helpful hardware man," our business. Besides, it's a nice drive through the back-country roads. We used Google to guide us and had a long strip of open curb right out front of the store to park. We walked in, and an older man was helping someone at the register. Honestly, we thought we'd get at least a "hello" walking in the door, even a glimpse from the man behind the counter, but we got nothing. We walked around the store and a few times a very friendly young woman asked if we needed anything. The store is a lot bigger on the inside than it looks and offered a lot more variety of paint, garden, and hardware supplies than we expected. There are two sections where super old merchandise was displayed and those parts of the store looked like they hadn't been touched since the 50s, but the rest was well presented. During our look around, we gathered a few small items we needed. I took the things to the register and said to the man, "I'm just going to set these down." Again, he didn't look at me and said absolutely nothing. Zero acknowledgment. His name tag read "Jack." We couldn't find the woman at that point to help look for the brackets, so after a few minutes, I decided to return to the register and speak to Jack directly. He finished talking to another customer as I approached him from the aisle. I had a clear view of him. He walked toward me, I smiled and decided to wait for him to ask if I needed anything. He didn't look at me, he didn't utter a sound. He passed by me, and I waited to see if my boyfriend got a response. He was a few steps behind me, but Jack treated him the same way--quite rudely. I had mentioned to the woman that the man was very unfriendly and unprofessional. She apologized, offering to help us. But that wasn't the point. I wanted to know that a manager or owner would be notified. The young woman, and even an elderly customer, both helped us look for the brackets, but the store didn't carry them. (Unfortunately, neither of us thought to get her name.) I really hoped Jack would be the one to ring us up, but the girl was at the register when we left, still very cheerful and polite. She rang us up and again apologized for Jack, but gave no explanation of his very unhelpful "Ace" customer service skills. (Interestingly, he smiled and was very friendly at the register with the customers he had helped while we were there.) Overall, the prices were good and selection very decent, but we won't be going out of our way again to visit this business, thanks to Jack's behavior toward us. read more

We always enjoy shopping here. A great hardware store with lots of selections. The service has always been great. One of the employees named Jack is fun to banter with, we always ask for him. read more

This treasure is currently located in the "downtown" area of Gentry but appears to be growing & moving south to the old mini-Walmart building on Hwy 59, the main state highway running north & south through town. Their product selection runs the literal gambit, the staff are very friendly & knowledgeable, and prices are fair IMO. I like having a "helpful hardware man" or lady right here in town that is ready & able to help me find the right product for my project. Thanks Bever's Ace Hardware! Hope you're here forever. read more