This store has the best clothing for my style and my 2 daughters (19 year old and 25 year old)…read more I've been shopping at suzy shier since 1986. i was in my 20's back then. I think they closed down for a while but as soon as i found a store no matter what city i was in i would go in and buy at least a few sale items. They have the best quality/price for me. i am now 52 and a new store just opened in Place d'Orleans. Its dec. 23 today and i'm off to the store they have there first time ever 50% of plus i get and additional 10% with my prestige card. Love ya Suzy Shier D.G.

I've always had help with my purchases from their salesperson called Françoise. She is very…read morefriendly and you can see that she is truly in her line of work. The bad side is another associate that works over there: that lady does not belong in a customer service type of work as she is truly a bully to other co-workers. I've heard her myself on a couple of occasions as she didn't know anyone was in the store. I wonder if the head office knows about her behavior?? Anyway, it didn't take me long to wait for Françoise to be working in order to get my purchases done with great help. Thumbs up to Françoise and big thumbs down to the other one!!

Today I went to the Dynamite location at Place D'Orleans in Ottawa with my husband and 2 kids who…read moreare 2 and 4 years of age. I was returning a blouse that I purchased on December 23rd, 2013. What should have been a simple 5 minute return, it ended up being an hour of waiting. My debit card was defrauded a couple of days after I purchased the blouse so I was issued a new card with a new number. My new debit card did not match the number on the receipt and I was told that I could not get my money back. By chance I still had my old debit card in my purse that matched the number on the receipt. I asked for a manager who was the supervisor on duty. She told me that I could only do an exchange or get my refund on a gift card. I was told that if I wanted my money back I would have had to go to my bank and get proof that the purchase was made on the same account as my new debit card and that I needed proof that I have changed my debit card. They basically wanted to send me on a wild goose chase with my family. The associate and the supervisor were very adamant in providing the stock response of "It's Dynamites policy and it's for your own protection". I understand that there are policies in place to protect the company and the customer but a little common sense and customer service can go a long way. I could not accept that, only because the money was going back to the same account that the purchase was made on and I had physical proof that I was confirming my identity with my old debit card. The store manager, LAURA POTHIER, was on an hour lunch. I was willing to stay and wait for the store manager. During the hour that I was waiting LAURA POTHIER came back into the store to get her coat to go for a cigarette. As she was leaving the store passing me she told the employee that I could only get a store credit or an exchange. LAURA POTHIER came back from her cigarette and went to the back room without even acknowledging me. The cashier received an intercom message saying that the store manager is still on her lunch and she will not be back for another 20 minutes. I waited for that 20 minutes and realized that there was a customer service number on the back of the receipt. I called customer service and explained to the rep and quickly she asked to talk to an associate. The associate was able to return my money onto my new debit account right away. I don't understand why someone with such a high authority was not able to authorize a simple transaction OR ask me to call customer service to complete the return. Obviously talking to customer service this situation happens frequently but talking to the associates in the store this never happens and that there was no solution to this situation. What bothers me the most is that LAURA POTHIER did not once acknowledge me or want to talk to me. She was probably 10 feet away from me and didn't want to take 5 minutes of her time to explain to me my options. She had her employees take the heat of the situation. I have worked in retail for 12 years and 10 years of my retail experience I was a manager. With my experience working in retail, customer service is key to success. As a store manager, LAURA POTHIER, needs to lead by example. She basically is showing her employees that it is acceptable to ignore customers and customer service is not an important role in the retail business. I'm not looking for an apology of any type but waiting in the store with my family for an hour warrants some type of acknowledgement that the lack of customer service was given.

Ok, The Wholesale Outlet is a strange little place. It's in what looks like a converted barn (!)…read moreThe parking lot (which it shares with The Apple Saddlery) is unpaved and full of potholes. When you go inside, everything is really messy and it looks like a warehouse. The back of the store is really poorly lit. So you would expect really low prices and great deals, right? Well, every clothing item hovers around the $100 mark. Now they do specialize in clothing from Canadian and European designers, and many of their items are made in Canada or in a European country, so yes, the quality is higher. However, with a name like "The Wholesale Outlet" I really was expecting lower prices. In my opinion, the majority of their items are rather dowdy, unless you are in your 8th decade of life, in which case, you would be considered a fashion plate if you wore these items. HOWEVER, if you have the time and patience to sort through their stuff, you will find some lovely gems. I have only ever purchased skirts here, and only in the clearance section at the back of the store, where everything is 50% off (but poorly lit and items are tightly packed together - my arms often hurt after pulling all the items apart to look at them on the racks). Now to give you an idea of my style, I love asymmetric hem lines, over-sized buttons, and superfluous zippers, so I'm a huge fan of the skirt styles from French, German and Scandinavian designers. The sizing of items here is a little strange. Yes, some are European sizes, but even that I found not to be consistent. I'm pretty much a North American size 2 (sometimes 0), so typically a European 36 or 38 and a UK/Australian 6 or 8. However, here I've tried on a "European 40" and a "Canadian 6" and couldn't zip up either item :P So the take home message is, if you like something, disregard the sizing, just eyeball it and if it looks like it might fit, try it on. If you are under 50 years old, you will likely be the youngest person in the store. The staff here are very nice and friendly. I don't come here often, but I will pop in once in a while to check things out.

This store is so unbelievable! Great service & amazing…read moreFrench dressing jeans. Awesome tops, jackets, shoes & beautiful sweaters! My new favorite store! Check it out, you won't be disappointed!