I was looking for a bmw 540 or Audi s4-s5, I met Alec a couple month before when I was just looking, and I remember him, when I came in I saw they didn't have anything I wanted, Alec showed me some cars in my budget and even tho I wasn't super interested in the a7 I gave it a shot and it was perfect, I loved the way it looked, how it drove, and the options it had, I got the car and Alec made it very easy to buy it and walked me through the whole process (it was my first time buying from a dealer) For my next car purchase I'll definitely be coming to Audi of Bellevue. read more

Audi Bellevue - My new Audi a7 - Car Dealers Near Me - Bellevue, Washington

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Not sure why they have such a bad rating. I came in today, and found them to all be super nice. I test drove a new Q3, which I really liked. I'm seriously contemplating going through with the buy, although it was just a test drive. The sales guy was super cool and helpful with answering my questions. Will update given I decide to move forward read more

I recently took my 2015 Audi Q5 to the service center for new front brakes and an engine air filter. I was shocked to find out that front brakes would cost me $1800. In addition to this I was told I needed front suspension arms and back brakes which would run me another $3,500 for suspension and another $1200 for back brakes for a total of $6300 in repairs on my Audi that has less than 60,000 miles on it. After paying for my front brakes I decided to get another opinion from a certified Audi repair shop that noted I did not need new suspension and charged me $600 for my brakes in the back. As a female and a community member I am disappointed in the Audi service center for taking advantage of me in charging three times the price for brakes, price gauging, and dishonest service. Please be careful if you go to the Audi service center, there prices are criminally inflated, and do not provide a fair and honest service. read more

Poor sales experience, poor service experience. I leased a second vehicle from them in 2021, a Q5 plug-in hybrid, after turning in an A4. It was the worst car I ever had, including the experience with service. Basically a lemon, which I just missed the window to sue. It went in many times for check-engine light in year 2. Service was not respectful of my time, took weeks. They did provide a loaner, but no attempt to address the severe problem. I finally took the vehicle to Seattle Audi which went better, but the problem could not be fixed. Audi could not care less, despite many requests. I wanted to buy a Q5 but wouldn't touch this car with a pole. Never again, Audi or AutoNation. I lost so much time and money, it was a disastrous experience. read more

Went to Audi of Bellevue for a test drive and drove two vehicles. After going to drive other cars over the past month, decided to come back to Audi of Bellevue to re-drive the cars we drove before. Nabil, our sales guy, told us that he would not allow us to re-test drive the cars, unless we could narrow down which one we were interested in. We stated that we were not sure which one we were interested in, which is why we had come back to re-test drive. How do you eliminate choices and make a decision, if you are not able to drive them again. I would think a sales person would be delighted to see a return guest, this generally signals interested buyer. He was beyond rude, and we will NOT be buying from Audi Of Bellevue. read more

salesman tan is wonderful. He was so gracious and helpful to me, helped me go through everything with everything I need! I don't know cars well and probably have too much questions, he was very helpful and I felt like I could really trust him. Before I get my car he fill the gas, washed my car, double checked all the details. I will recommend my friends and family to go find him, he's the one l'll be working with. read more

Audi Bellevue - Car Dealers Near Me - Bellevue, Washington

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warning the sales team is just like a sleazy as a used car lot and totally lacks the professionalism of high end car dealership . they will attempt to pressure you into their financing . stating they don't do business with outside credit unions. it's all a game don't fall for it people . read more

Can't reach anyone at service or at the general number on the phone, can't leave a message, don't return calls, no calls to update at all, car promised in a week still there over three weeks and no end in sight. Struck out - won't buy another car here. From last visit- told us we needed new tires, tires on the car less than a year old, when I called them on it, oh no, they are still over 50. They used to be better. Frustrating and lousy! read more

Review for Audi Bellevue...I like that they have a new more open service area and its a 5 star just based on my experience with Cole Lancaster who helped me snag my new Audi Q3. I had gone back and forth with him over email and calls over the past 7ish months as I was waiting for the new 2019 Q3 to come in. He was on it and the second I was able to build one , he sent me the order guide and made sure I was on the wait list to get one of the 6 allocations for their store, and from there on out he was always communicating the updates to me. The second it made it thru factory to customs to dealership to detail etc. And then was even aware of my hectic work schedule and time of day I was available so I could be out of the showroom by the time my kid needed to be picked up from school. He did a thorough job during our test drive making sure I knew how to use all the new safety , navigation, Apple Car play, and convenience features. I never felt rushed and he gives off this friendly knowledgeable non pushy vibe that makes you feel at ease and in good hands. Really like a family friend not a car salesman. I missed our exit while trying out the whole "hmmm...what will happen if i go out of my lane"- will my wheel vibrate, tug, shake just to see what it felt like. He was super chill- saying lets just take the next exit. No biggie. He was patient and professional and overall just a genuine person trying to help another person find a safe, luxury car. No pressure but the follow-up and promptness is there. 5 star worthy for sure. The showroom/dealership is clean and easy to get to. Waiting area had individually wrapped snacks in basket to choose from (pringles, goldfish, nutter butter, cookies) and drinks and lots of work space , chairs and tables, and plugs. Theres even a work space away from the main seating area. A row in the back that one could definitely take a conf call from etc. Very Clean too. Vivian was who helped me after Cole to get everything signed and final. She was super attentive and moved at lightning speed to get me in and out and she made it a painless process. Signing your initials a million times and writing a check is never pleasant but it surprisingly was with her. She was just the right amount of here are all your options for add ons but knew when to slow down and when she could tell I made my Choice for the basics. I think its just about listening and Vivian and Cole both have a knack for that. Right before Leaving , Cole went the extra mile and helped me Setup the MYAudi App, and even offered to swap out my license plate covers. Something I would have never thought to ask but he knew my previous car had ones that were silver Audi Bellevue, and not pink Autonation. So there he was drill in hand on the ground replacing the covers and happily doing so. Honestly these little details are exactly why I will continue to come here and refer Cole. He also helped with a service question I had for my boss ( helping to locate his garage door opener that he left in a loaner the week before) AND he Just followed up making a video for me on how to customize my wifi password since I left without doing that as I was in a hurry but he wanted to make sure I knew how. Thank you Audi Bellevue and Cole! read more

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My experience at the Audi dealership in Bellevue was disappointing, to say the least. While they performed basic maintenance adequately in the past, their service fell short of the standards set by other Audi dealerships. After paying ten thousand dollars to have my vehicle fixed the issue was not resolved. When I asked about trading my Audi in I received no help from Sales. This lack of attention to detail and failure to deliver left me dissatisfied. I will no longer bring my vehicle here, or purchase a vehicle from this location. read more

I was hesitant about the reveiws but that didn't completely deter me from taking a look at the inventory at Audi Bellevue. I found it to be a super easy, comfortable and transparent experience. I love my new Audi Q5. It was exactly what I was looking for. Spencer Kinghorn in sales is a pro - he was patient, polite, detailed oriented and focused on getting me the right vehicle. When it came time to make the purchase I had complete confidence in my decision and as promised, the accounting department was able to swiftly execute the paperwork. I wouldn't hesitate to purchase again from the dealership! read more

Service dept no longer accepts 6 ft distancing for waiting customers and has closed the waiting area forcing customers to buy Lyft rides away/return. I had a low speed accident and Caliber Collision had the steering rack replaced at Bellevue Audi for well over $5339.58 but was returned with windshield washer INOP. After weeks of go-around and denials I made an appointment, then promptly arrived at Bellevue Audi and was told there was no waiting area and I needed to leave the premises as standard procedure. Really? I live 30 miles away and Audi Bellevue decides not alert customers ahead of time they will have a $100 Lyft obligation ? Quickly adding up that I would need to pay an addition $100 in Lyft fees just to have my car serviced there, I had had enough and cancelled the servicing. The delays, the excuses, and the games result in the customer holding the bag with a lack of job completion. After nearly $5400 my windshield Washer still does not work.... worst experience ever. read more

Audi Bellevue - Car Dealers Near Me - Bellevue, Washington

Another one star review, you're saying to yourself - must be some customer with a gripe. Yes, I am. But let me tell you the whole story, and you can see if you agree with me. I bought a brand-new 2018 Audi Q7 from Audi of Bellevue that now has 23,000 miles on it - hardly driven at all. You can see the list of recall notices for this car by searching for 2018 Audi Q7 recalls - a rather lengthy list. There are two significant problems with it that I know about, and both are known manufacturing defects. The first is defective front brakes, that over time start chattering and become, well, awful. This defect was the subject of a class action lawsuit, which successfully resulted in an agreement with Audi that dealers would repair the defect (Civil Action No. 5:18-cv-02388-JWH-SP). Ah, but hidden deep within that is the requirement that your car be within warranty. This is, of course, entirely useless. All of the cars subject to the agreement were already out of warranty by the time the notice was issued. I don't know about you, but during the pandemic I had other things to worry about. I had an appointment to deal with two issues last year (still inside warranty) but was unable to bring the car in. What are my expectations? I walked into Audi of Bellevue this morning, and I expected to have the "high end" dealership I bought from gracefully handle this issue - which they can do very inexpensively. Boom - happy customer, good dealership, and I would have finished the morning the way I expected to, by wandering over the sales floor to take a look at what I'd be buying next. Instead, it's "your car is out of warranty, and the class action doesn't apply to you", and we're going to charge you to even look at your car. But wait, there's more. On to issue number two: The rattling pillars. Pillar connect the roof of the car to the rest. Audi has a well-known manufacturing defect that resulted in some annoying rattling sounds, which is not at all expected in a car of this caliber. It's again something that would be fixed because it's a manufacturing defect, and Audi of Bellevue refuses to do anything about it. The service rep "helpfull"y explained that my car was not on the list of cars that had the rattling problem, and therefore wouldn't be fixed. I said I was happy to demonstrate, and was then informed that there would be a $270 charge to diagnose the vehicle (to listen for the rattle), and that I'd then have to pay for the repair. It's really unpleasant to be dealing with a service representative who's stonewalling you because they've been instructed to do exactly that. It's doubly unpleasant to be in a dealership that claims to be a strong supporter of its customers, and have them throw that out the window the moment it might cost them some money. For extra fun, I'll note that there was another customer next to me this morning who was listening in, and injected out loud that she'd had the *exact same* problem with her Q7, and tha the dealership had agreed to cover half of the cost. This, while they're telling me they won't cover a thing. Her comment: "The brakes are sh*t!" I don't blame the service rep. They have no choice. I do blame the service management, who absolutely have the ability to make these situations right, and choose not to. So...if you want a luxury car with known defects that the manufacturer and dealership refuse to stand by, Audi of Bellevue is the place for you. First and last Audi for me. read more

Audi Bellevue - Class action lawsuit excerpt for Q7 - Car Dealers Near Me - Bellevue, Washington

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If you want a great sales experience use Audi Tacoma. I purchased a vehicle from there and had service done at Audi Bellevue where some of the service reps were, for lack of a better term, rude. I decided after about a year to look at another vehicle and went to Audi Bellevue. The sales rep was somewhat aloof, but nice. However, I changed my mind later on the model and was looking at various pricing with models for my budget. We had met in person then following up by text message, which seemed to become frustrating or possibly overwhelming for the sales associate. He provided some non customer friendly statements back. I don't plan on returning to this dealership. I get the impression from my experience there they are snobby. I've also sent a complaint into customer.relations@autonation.com read more

Buyer BEWARE! Do yourself a favor. Do NOT buy an Audi, specially from this location. Once you're sold one, you'll receive the poorest customer service. They sold me a bogus package insurance and charged a lot for it. My car had to stay in service for 3 days. I called the dealership several times and spoke to the salesperson who I purchased the car from. I asked them for a loaner car or rental car which they said is not available. I went to the dealership this morning and spoke with their Sales Manager "Arsen Hazbiu." Arsen told me he cannot do anything for me and I have to be without a car for another whole day. This is how they treat customers. read more

Audi Bellevue - Car Dealers Near Me - Bellevue, Washington

Hard to schedule service. Could improve on loaner availability and check in process that takes too long. Could be understaffed. read more

Is there a negative rating available? Extremely dissatisfied and disappointed with their rude and disrespectful behaviour. I was willing to move ahead with the deal and eager to close it. However their behaviour made me walk away from buying a used car from them. read more

They were really skeptical about taking the vehicle to get an inspection and apparently I would've had to pay the Audi Bellevue a fee after on top of the inspection if I didn't buy the vehicle. read more

The degree of disorganization and lack of respect for customer's time is astounding. I've owned several A6's and A8's over the last 20 years. I have an A3 right now. Two very frustrating attempts to handle my airbag recall. First attempt - after several attempts to local in an appointment, I showed up at the dealership. They wanted to keep my car for 3 days. Reason presented is that they don't order the replacement until they have the vehicle - even though I had been holding my appointment for 4 weeks. Bailed on that - I need my car. Second attempt: about three weeks after the first abortive attempt and after securing a commitment that the part would be pre ordered. I rolled in and was told "3 days". Apparently an "appointment" is not an appointment, it's a "we'll put you in the queue". Now, by my logic, if they had ordered my part and had to order for others in the queue, I'd be at the front of the "fix airbag" queue" at least. Overall I experienced a high level of mediocrity and disinterest that was antithetical to my expectations. I buy Audi's (and I have a Porsche Cayenne too) based not only on the vehicle, but the pre and post-purchase service quality and experience. ABased on recent experiences, I'm certainly done with this dealership, and it's soured me to Audi overall. (Oh, and Audi - don't bother with the "your experience is atypical, blah blah). I chatted with a couple of other owners on-site who were all equally pissed off) read more

I'm barely a fan only because I've known the sales rep for many years and he is honestly a person of Antibullshit. If you want to buy a car ask for Nico. It's pronounced Knee Co. We asked for him and instead, we got some rookie salesman who pressured us from the start and I was about ready to toss him out the window while we test drove it. It started out as Barrier Audi which was world renown for service and quality sales experience. Since AutoNation walked in and took over the quality of most everything has fallen to the level of 'cheap suit used car dealer'. I dropped my Q5 off at the dealer on Saturday morning, they had no idea who I was despite being arranged appointment two weeks earlier. They dropped me off at a Starbucks they recommended, then when I called the number they gave me to 'arrange for pickup' it wasn't working. So I called the general dealership and 9 minutes later of navigating horrible phone prompts for 1 for a new customer and 2 for existing. Then again 1 for sales and two for service. Then again we are currently helping other customers, but your call is important. After another 5 minutes of being on hold I got a girl who asked me to please hold and more hold music... /facepalm/ I finally get a gal on the phone who says she can't because "shuttle service isn't available on Saturday"! What the hell??? I told her they dropped me off, she clearly had NO IDEA and the dealership is apparently run by half competent money chasing goober monkeys who don't know how to maintain a quality relationship with someone who buys a $43,000 SUV. So I'm writing this review while waiting for her to call back and she didn't have my number so she asked for it again. Then asked where I was... People I am at the same freaking location where you dropped me off at. Is nobody paying attention, taking notes or have the ability to remember what was said to the customer... or are you all bullshitting us with slackjawed comments as fast as you can nervously realize that we are starting to learn you are morons behind those computers? Please, someone, give me the impression that you spend time honing your craft and that you have some kind of professional drive or aspiration to give quality service. If there is a manager in charge of this Dealership they seriously need to self-examine what training they offer employees. Grab whatever book or manual you have been using and BURN IT. Clearly, you have a problem with hiring incompetent goober monkey morons or people who just give lippy BS answers and generate a hostile environment among the owners. We don't want your high-pressure sales tactics, we want to buy our Audi's in a quality environment and if you are not capable of doing that then give the dealership to a person who cares for quality. So I get my car from the detail shop which looks clean and I get in to find all my personal stuff... gone. Garage door opener, USB cables and the adapter even our handicap driving placard is gone. Turns out they threw it all in a garbage bag into the trunk. They also didn't put in the cup holder gromet like they said they would not did they put on the license plates that came in when we bought the car three weeks ago. So now I have to go back a third time, three times to get something done, clearly unless it involves buying a product they have zero interest in service. I am so freaking mad I am writing a hand written letter to the Audi board in Germany and the board of AutoNation. This is not the Audi way. Update 080118 So Welshmen we bought our Q5 we bought some Audi care plan and today we are using it. The dealership is surprisingly busy for a random Wednesday but this is a busy city so unlikely to find a day when they are not packed. We really, really need to address your coffee machine. This machine needs to be cleaned more often and I think the beans have soured and BECU to form a union. The coffee is damn near undrinkable. It's overly bitter and tases just like moldy coffee beans, I discovered once that you cannot follow your instincts and just scrape the mold off. Nor should you keep coffee for more than a few weeks after the expiration date. It's a natural bean that molds, despite having a crazy high ph level so yes it's acidic and while that does give it a long shelf life. Coffee beans are not like some foods that last for years, like sugar or salt which will last hundreds of years just sitting in a container they are still edible. Coffee beans have a shelf life and your coffee is horrible. If I'm buying a car the least you can do is supply some fresh coffee beans once a month. So update on this review... shocker and surprise they fixed the toilet seat! So publicity still works to shame a company. Jeff Bezos is a genius in this regard, customer centric companies will grow and take business from companies who abuse and ignore customers. I will add a star for listening to me. Three star review now. read more

Audi Bellevue - So you want us to buy a $40,000 car and your management won't spent $50 to fix a toilet seat... - Car Dealers Near Me - Bellevue, Washington

Beware if you're buying a used car. I spoke with the salesman Chris Estrada and said I was ready to buy the car today without haggling, but I first needed to get the car checked by a mechanic that is 5 min away. This made the salesman Chris Estrada very upset and he told me they don't allow that. I've bought plenty of vehicles before so I knew he was lying. There was extensive back and forth and wasting of my time by this guy spewing nonsense I didn't hear at 3 other dealers I spoke to (shoutout to BMW Bellevue, Mercedes Lynwood, and Rairdon's of Kirkland for not wasting my time). He kept trying to intimidate me but I've bought enough cars before that I've encountered every bs tactic out there and let me tell you this dealership is truly despicable. The conversations went like this: me: this is standard procedure for buying a used car. him: WHO SAYS THIS IS STANDARD, WHERE DO YOU HEAR THIS STUFF?. me: just let me get a mechanic to take a look, I can even bring them here. him: THIS ISN'T NORMAL, NO ONE DOES THIS. And on and on. I also called my mechanic and told them these guys were being shady, which REALLY offended Mr. Estrada and he kept bringing that up well after the conversation was over. For example, me: just let me know when I can take it, Him: OMG YOU CALLED US SHADY I'M SO OFFENDED. Again, just unbelievably unprofessional. Just let me give you my money and stop the bs, I don't like wasting time. Then it was hilarious when he went to speak to his manager who sat right behind him. The manager seemed to be on the same wavelength as Mr. Estrada and was also upset that I wanted to take it to a mechanic. He asked for their name, which I obliged, and then the manager mocked me by repeating the name in a high pitched confused tone. Again, typical intimidation/bully tactics that don't bother me at this point, but if you're not experienced you might not realize what they're doing. I decided to simply leave and buy a different car due to the ridiculous unprofessionalism displayed by both Mr. Estrada and his manager. When I spoke to my mechanic they laughed and said they had other customers mention similar experiences specifically from Audi of Bellevue, and that they inspect their cars all the time. I've been to dozens of dealerships in my life and have bought many cars. This place takes the cake on being the slimiest with stupid intimidation tactics and trying to belittle you. I will be sharing my detailed experience with my workplace and as many people as possible to deter them from going to this dealership. read more

10/10 experience all around. Yazan was especially fantastic to work with! All of the staff were so helpful!

250$ for a simple oil change on 2016 Audi s3. It's engine is literally the same as Mk7 gti. About $80 in parts if you do it yourself , I can see 160$ for letting them do . unfortunately you need a scan too to reset the inspection notification. read more

If you're thinking about giving your business to Audi Bellevue, please reconsider. I second every review about their shady and dismissive behavior for the sake of $$$. My experience is with the services department but it's hard to imagine that the culture is much different 20 feet away in sales, especially given the other reviews. The Better Business Bureau rates Audi of Bellevue (not accredited) at a C- with additional negative reviews there to boot: https://www.bbb.org/us/wa/bellevue/profile/new-car-dealers/audi-bellevue-1296-7040868 This dealership is not under the same ownership as other Audi dealers in the area, so you will likely be better off driving a few more miles and going to Audi Seattle (BBB accredited with a score of A+ though only since 8/2020 and Yelp avg of 4 stars at the time of writing): https://www.bbb.org/us/wa/seattle/profile/auto/audi-seattle-1296-1000101074. Save yourself the potential headache, multiple subsequent trips, hundreds to thousands of dollars lost, as well as your time and sanity. read more

This place is down the street from my apartment. PRO: When my car is getting serviced, the service reps are extremely communicative, giving progress on where we're at with my car. This location also provides loaner vehicles. They've never put me in a crappy loaner, and I appreciate them for that! CON: I do think they can improve inside the building. Sometimes it takes them 30-60 seconds for someone to realize I'm waiting, even when there is no line. A second note, and you guys know this... it literally costs an arm and a leg to fix an Audi. Since mine is a tad older, everything is breaking at the same time. I've spent roughly 6 grand on repairs in the last year, much more than what the car is worth . It would be great if this dealership gave loyalty discounts. Outside of that, I'm very pleased with this location. read more

What an absolute clown show of a business. I unfortunately purchased a used vehicle from this sham organization last year. Everything went fairly smoothly with the initial sale but I've been trying to get help with documentation for the IRS on the sale and they seem incapable of helping in any substantive way, other than to take a message and pass it on to someone who never calls back. After calling multiple times over the course of two months, I can tell you they heavily rely on their phone tree to direct calls into the voicemails of people who will ignore you. If they do happen to answer the phone, the people who answer are incapable of helping to the point of being combative and whose sole customer service skills include taking useless messages, hanging up on the customer, transferring customers to automated phone system purgatory or in the case of the sales manager, giving out broken call back numbers. If you want to be treated like garbage and assured that customer service is the very bottom of their priorities, I encourage you to buy a car from Audi of Bellevue - you will be disappointed over and over and over. read more

I honestly almost never go to dealerships for auto repairs. They're just too costly, especially when their are independent shops that do it for way less. My car was making a weird noise and I brought it to another local shop to find out what it was and it told me it would be a costly fix. I decided to bring it to Audi Bellevue since I had an extended warranty and also had loaner cars available. The guy that helped me was awesome. He heard me pull in and already knew what was wrong with it. Unfortunately the part wasn't covered by my extended warranty, which wasn't their fault since I bought the car somewhere else. Instead of the $200 they quoted me for inspections, they only charged me $100. Plus I got the loaner car over the weekend which I needed because of my line of work. The bad part is that their rates for repair are too high. They quoted me $2500 for a job while another place who has a previous Audi Master tech quoted me $1400. read more

It's very sad to say because this was an excellent dealership under the prior General Manager, Michael Spencer. Unfortunately he left to pursue another opportunity, and the new GM has made it clear that customers are no longer the priority. His answer to any issues is "contact Audi's 1-800 number". Completely impersonal and frankly rude for a luxury dealership. Do not purchase vehicles here - they will not help you with any issues that you experience. Audi Tacoma is a bit of a drive but MUCH better customer service so I recommend making the drive there instead. Sorry to see such a great place go so far downhill due to poor new management. Hopefully Autonation will replace the new GM in the near future. read more

Trying to book service for 3 days. No phone answer, website does not accept appt. No call back.

!!!!!!DONT BUY AUDI'S ELECTRIC CARS!!!!!!! Bought 2022 Audi E- tron GT about 2 month ago. A month after the car stop charging and I had to take it to the shop. After examine the car the service department at Audi Bellevue determined that the charging module is bad and need replacement ( at that point the car only have about 2k miles on it) I've been told from the service the department that the part will take between 10-15 days to arrive and that THEY ARE NOT ABLE TO PROVIDE ME A LOANER VEHICLE. After 2 weeks I've been told that the part has arrived but it will take another week to install. After a week I've been contact again and been told that it will take about almost another week (hopefully), to clarify: when I asked when the car will be ready I've got a HOPEFULLY answer which mean they are not even sure if it will be ready than. So far it took: 2 weeks to wait for the appointment 3 weeks in service and counting Which in total is 5 WEEKS without my brand new over $110k AUDI. I am seeking justice , and I'll pursue to have it. BELLEVUE AUDI DEALERSHIP OBVIOUSLY ISNT PREPARE TO DEAL WITH ELECTRIC CARS DONT BUT AUDI ELECTRIC VEHICLES read more

Horrible customer service. Went there twice in 6 months and both times no one bothered to help. There is no one at the front desk and you have to flag someone down to get any help even though I made an appointment. After standing around for 20 minutes we flag a guy down and says he will go find someone. Let's just say we noticed they catered to a very specific type of customer. We bought a Mercedes instead. read more

Their service department sucks. Charged an arm and a leg to fix an oil leak and now the oil light is on again. Called them to discuss it, said they'd call back, never did. Take your car anywhere else but here. Embarrassing. read more

Natasha Solomon was very professional, knowledgeable, and courteous. I would recommend anyone seek her for business at this establishment. read more

Audi Bellevue - 2019 Audi S4 - Car Dealers Near Me - Bellevue, Washington

Beware if you are trying to purchase a car here! This dealer plays "the game". They will not tell you any prices over the phone, not even estimates. They try very hard to get customers into their office as much as possible and then use pressure selling tactics. They will come up all with different types of excuses to tack onto their price. They receive a one-star not because they are necessarily worse than other dealerships (since I'm sure many other dealerships give their customers the same run-around). After all, that's why this industry has such a negative reputation sometimes. They receive a one-star because after comparing them against the shopping experience at Audi Bellingham and Audi Portland, I realized that they are way sub par. Come in clean and leave with that dirty greasy feeling. Followup: Avoid salesman Gino like the plague. He's the worst of the worst in terms of the archetypal car salesman. I went in and decided to wait for him for over 40 minutes since I talked to him over the phone already. If I went with another car salesman, he would have had to split the commission. I thought it would be nice to wait for him instead so he earns a bit more. What do I get in return? He told me the deal from yesterday was off and could not even produce the quote he gave just 12 hours ago. He refuses to give it because I suspect he's afraid I may take it elsewhere and try to haggle with it or maybe disclose the price to my friends? Honestly, I was actually ready to buy here but this experience left me with a bitter taste. This guy has no moral and only sees dollar signs. Bellingham Audi is so much nicer. read more

My first impressions were positive. The sales people were polite, the car was clean, almost everyone was wearing a mask so as not to endanger their customers (you'd be surprised how many dealerships I refused to enter because 50% of the people had their masks off). I ended up buying a 2012 Highlander from them. And the sales lady helped me get the vehicle home (since I wasn't trading anything in). But that was the end of the positive stuff. The finance guy ended up tacking on the top tier extended warranty without explaining to me there were other options. This added $9000 to a $18500 vehicle. My friend who has worked for dealerships for years and now sells warranties told me, "They took you for everything." He called it "Annihilation" and said repeatedly, "They should be ashamed of themselves." He advised me to return the vehicle....especially after hearing the next part... At the time of sale, they told me that everything was on the up and up with the vehicle as per their inspection report, but when I pointed out that the windshield had multiple dings that weren't fixed, I was told, "Too bad, we won't fix them because AutoNation doesn't negotiate." I knew I could get those repaired with my insurance so I bought the vehicle anyhow and the next day I took it to my mechanic. He found a minor oil leak coming from an engine seal. He told me that if the dealership refused to fix it, it would be a $2200 repair within about a year. When I contacted Audi (after sending photos over of the leak) to ask if that would be covered under the powertrain warranty, I was told it would not and that it wasn't considered bad enough to be a safety issue so even if they had known about it before the sale, they still wouldn't have fixed it. (That should tell you something!) So I ended up returning the vehicle to them within the 5 day period on March 29th. My mechanic told me to, "Take that 9k you spent on the warranty and get a better vehicle." He rarely steers me wrong. I was rather surprised though, upon returning the vehicle, to discover that I wouldn't be refunded the 4k I put down on the vehicle within that same day. Instead, I was told that corporate would cut me a check and it should arrive within 2-3 weeks. It's now been almost 4 weeks now and still no check. Other complaints: It's been difficult to find anyone to help me. Multiple emails and texts have gone unanswered or ignored at various times by various people. When I call their phone lines, no one answers (and I've called at least 3 separate times). I actually drove to Audi about 2 weeks ago since I was having such a difficult time reaching anyone. And NO ONE greeted me when I arrived. No one helped me for 18 minutes. And no one greeted or helped the people behind me either for at least 10 minutes. They were helped before me because they had an appointment, I guess. I find it hard to believe that this is one of the main AutoNation offices given the way things are being managed over there. And to whomever is reading this from Corporate...WHERE THE HECK IS MY $4000? read more

I have purchases five Audis at this location over the past 15-20 years. I really loved this dealership when it was owned by Barrier. However, as Autonation has owned, they have driven this into the ground. They should not be allowed to own a luxury dealership. I will never buy another car here again (thank goodness we have a dealership in Seattle). It starts with the showroom. It looks like they are remodeling it or something, but it feels more like you are going into an office with a bunch of cubicles. Then even though it was a weeknight and not busy, there did not seem to be any salespeople around and you have to wait. When you are finally helped, the process is extremely rushed. They seem to only want customers who know exactly what they want with all of the options--god forbid they spend any time explaining the different features and options. Then the worse thing was that the salesperson was not able to answer any questions. I am sure given what a nightmare this dealership is that they have problems with high turnover--which means they sales people know almost nothing. Then it bothers me that they are resistant to offer a test drive. Yes, I have bought Audis in past and was very sure I was going to get one. Given all of the technical improvements that cars go through, I want to go on test drive and ask they salesperson about them and test them out. This should not be a big deal at a luxury dealership and I should not feel like I am a major burden. Then the purchase process is horrible. From the start, they will tell you that they have set pricing and that it is the best price you can get. I know that Audis are popular and they do not have to negotiate a ton, but it is kind of insulting to make it seem like you are getting the best possible deal when that is not the case. Then they really try to rush you through the purchase process and pull some dirty tricks on the extras--obviously avoid all of these, they are trying to rip you off either more and it feels really scummy after you pay so much for the car. Again, these tactics are not OK for a brand like Audi. I saw several other negative reviews. Perhaps Seattle Audi is not great either and I really do love my current Audi and the others I have had. But I would do everything possible to avoid Bellevue Audi. read more

Terrible experience with the Service Department I have a 2018 Audi Q7 which was purchased two years ago and now has less than 30k miles. I started to hear a loud whining noise from engine during acceleration and decided to drop off the vehicle for warranty repair. the noise is so obvious that there is no way to be normal for any kind of car .I've been driving this car for the past two years and it never occurred until two weeks ago. I took a video clip that shows the noise and showed the video to the service advisor because I'd like to minimize contact due to COVID19 for the safety of my family and dealer staff. the service advisor stated that the technician will verify the noise based on the video and get back to me. The next day , I received a phone call from them saying they've verified that the noise from the engine is normal. they had two people listening to the car and had the same conclusion that the noise is normal for any super charged car. They stated that they compared with another "known good" car they have and they sounded the same. if I don't agree, I'd need to drive the car with the tech to show them the noise. I stated that due to COVID19 I'd like to minimize contact and I'd like them to try that again and watch my video . I called them later in the day and they said they had another person looking into this and the had the same conclusion that the sound is normal . They will release the car unless I can show them that issue and they need to be able to verify. I had no choice so I went to the dealer and talked with the manager of the service department, she told me exactly the same thing that the sound is normal and they compared with another car and asked me to go to another dealer if I still believe there is a problem. I showed her the video and apparently she heard the sound since I asked her did you hear it and she agreed, but she insisted that she believes the conclusion from the tech. I requested to test drive with the technician , they send the tech to ride with me and during the ride , the noise showed up immediately and the tech stated that that's " normal super charger sound" , " he compared with another car and they sounded the same" . I asked him if we can try the other car , he said " oh, the car is from another customer and it's gone" , I told him I've been driving this car for two years and it wasn't like this until two weeks ago, he said " I didn't drive your car for the past two years so I don't know" , and "I've driven two super charged cars and they all sounded the same. We went back to the dealer and the manager stated that I can go to another dealer like Tacoma and Seattle if I still think there is an issue. I am very disappointed , for such an obvious issue , I don't understand why Autonation Audi of Bellevue would refuse to perform the warranty repair and made multiple false statement to dispute, and risk the safety of the customer and dealer staff during COVID to force us to maintain close contact in the same car when I tried so hard to avoid so. To proof my point , here are my video clips: https://www.youtube.com/watch?v=QY1jh4aaR9M https://www.youtube.com/watch?v=B0WHoLmuu3s and also, here is a video for the same vehicle from Youtube, for comparison: https://www.youtube.com/watch?v=fJWtmbIH1ek See attachment for dealer statement: read more

Audi Bellevue - Car Dealers Near Me - Bellevue, Washington

Repeated routine service & sales fails. -The dealer failed at correctly recording my service intervals correctly, so they tried to convince me the car wasn't due for service. When they admitted their fault, the service representative laughed that he had made the mistake a year prior. Don't count on them to tell you when your car is due for service! -Don't expect the dealer to cover much if any warranty claims. They make it painful. -Don't expect much more than a rinse if they offer to wash your car. For a luxury brand, it's almost comical the service this dealer thinks it's providing. Everything is done with half effort to check an Autonation box. -The dealer went out of its way to charge me $3.60 for gas in the loaner when I had driven it less than 3 miles (I work close to the dealer). Customer service isn't this dealers priority. My wife and I are in the market for a luxury SUV and we're steering clear of Audi Bellevue and Audi in general because of these guys. Their sales staff reached out to me for a potential upgrade and trade-in of our current car. I responded both times they reached out and they failed to get back to me on a potential trade-in or upgrade. We'll be looking into BMW and Mercedes SUVs. If you stick with the Audi brand, do yourself a favor and get your service done at Seattle Audi. Their service is much more consumer friendly and easy to deal with. read more

Worst service ever!! We bought our AUDI here and they promise an equivalent SUV every time we get service here. But now, they don't offer loaner cars as they are low on the inventory!! They change their terms based on convenience. Audi had a manufacturing defect in one of the parts and we were there because of that, and added a internal detailing service. We were promised same day evening, and it was not ready. They said next day morning, and we were called to inform that they provided internal detailing to another SUV, and they need another day to complete service for our car!!!! Total mayhem. I would stay away from this dealership whatsoever. read more

Very unprofessional and unethical people working here. We sold our car and signed all the paperwork needed. Paul promised us to send copies of our signed documents and pay off the outstanding loan. it has been a week and they still refuse to send us copies of sale documents that we signed. The loan is still outstanding. The person who we dealt with is "off" and tells us that we have to wait until he is back to work to get the documents. No one else at the dealership apparently have access to these documents since Paul dealt with the sale. After 4 days of no response, Paul says that he does not handle the paperwork and is not responsible for it. How can be so unprofessional and not give us copies of the paperwork after 5 days of sale? It sounds extremely sketchy and unprofessional. read more

Audi Bellevue - Car Dealers Near Me - Bellevue, Washington