Very unprofessional and unethical people working here. We sold our car and signed all the paperwork needed. Paul promised us to send copies of our signed documents and pay off the outstanding loan. it has been a week and they still refuse to send us copies of sale documents that we signed. The loan is still outstanding. The person who we dealt with is "off" and tells us that we have to wait until he is back to work to get the documents. No one else at the dealership apparently have access to these documents since Paul dealt with the sale. After 4 days of no response, Paul says that he does not handle the paperwork and is not responsible for it. How can be so unprofessional and not give us copies of the paperwork after 5 days of sale? It sounds extremely sketchy and unprofessional. read more

Audi Bellevue - Car Dealers Near Me - Bellevue, Washington

Bad bad bad service. Customer care is almost non existent. After calling these guys I called audi seattle even though they are far away from my place. Felt so good and confidant about my servicing appointment after taking to Audi seattle. Audi seattle evb told me I am covered for 4th year. Audi bellevue did not tell.me about it. They probably wanted to charge me for that. Avoid bellevue location. read more

Safety protocols here are a joke, this place is a covid outbreak waiting to happen. I walked in and watched a salesperson shake hands with a client and laughing about covid. In the 15 minutes I was here, I saw about 70% of employees without a mask. I think the receptionist might be the only one taking the pandemic seriously. Not a single sales manager was wearing a mask and the salesman tried to greet us with an elbow tap. I also had to step in when he tried to get into my partners space and lean over him while he was in the drivers seat of a car. I also watched another associate take her mask off every time she spoke and pulled her sneeze guard out of the way. These people only care about your money not your safety. We took our business elsewhere, where they actually care about the safety and well-being of their employees and community. Sale lost due to lack of care for community, employee & customer safety. Shame on you auto nation, step up and do better. read more

Vechicle: 2011 Audi Q7 3.0T Service Center: Audi Bellevue (AutoNation) Service Advisor: Aaron It's a long story, but I'll try to make it as short as possible. On August 8, while on the highway, suddenly the power steering stopped working and the check engine light came on along with the battery check light. The car was not drivable, so we towed it to Audi Bellevue. The next morning we went to Audi Bellevue and checked in for service. That evening they texted us, "Verified the power steering is inoperable. Found the accessory belt is broken and not driving the power steering pump. Found there is coolant and oil leaking on to the belts. TRACE COOLANT LEAK TO THE PCV ASSEMBLY under the supercharger. Oil leaking from the vacuum pump. Accessory belt tensioner and idler pulley also damaged. Recommend new PCV Assembly, coolant pipe in the engine valley, accessory belt, supercharger belt, and reseal vacuum pump." They quoted us more than $6000 for the repair. We spent thousands of dollars every year getting it serviced and inspected at Audi Bellevue, and I was amazed at how they could not see the coolant leaking until the belt broke. Isn't the reason for regular maintenance and inspections to prevent this from happening? I also told the service advisor that I had a coolant leak one or two years ago and had it repaired twice for thousands of dollars. The service advisor said that he saw the record but it was two years ago and this time it was a different problem. We trusted him and went ahead with the repair and paid $6000. A day or two after we picked up our fixed car, the check engine light came on and we noticed excess white smoke coming out the exhaust on start up. We took the car back to Audi Bellevue. A few days later, they told us that the belt snapped from coolant/oil contamination and a piece of the belt damaged the front crank shaft seal, and also, water pump bearing is failing. They quoted us $1163.02 for the crankshaft seal replacement and $1192.97 for the water pump repair. We felt that Audi Bellevue was trying to get more out of us. After a few back and forth we agreed that we would pay for parts and Audi Bellevue would pay for labor costs. However, they quoted us $998.55 for the parts. We did some research and realized that they were charging us 1.5 to 2 times more for parts than what Audi USA is currently selling for. We asked them to adjust their parts prices and they refused. Audi Bellevue demanded their loaner back and told us to take our car. We asked them to lower the parts price to $800 to resolve the issue but the service advisor ignored all four texts I sent and didn't return my calls. We were so suspicious of this situation that we looked up our old service records. As the service advisor said, we had repaired a coolant leak two years ago. However, we were shocked that it was the PCV Assembly that was repaired two years ago. It was the one that failed and caused a $6000 repair. Two years ago, we paid about $3200 for replacing the Coolant Cross Over Pipe and replacing the PCV Assembly. It was our first PCV Assembly replacement at 144,887 miles. However, less than 2 years later, or less than 20,000 miles, it failed again. We are very doubtful that the PCV Assembly was replaced properly. They shouldn't have charged us $6000. We've been having them do maintenance and inspections for over a decade and for this to happen is proof that they didn't do their job properly. When I went to pick up my car, our service advisor was not there. I spoke to his manager about this, but he pretended not to understand what the problem was and was not helpful at all. We now have a car that's not fully fixed. Audi Bellevue is disingenuous about their mistakes and passes on their responsibility to customers. Avoid the service advisor, Aaron. He is very manipulative, lies a lot, and ignores customer. His job, as a service advisor, is to communicate with customers. He did not reply to my texts and didn't return my calls. We will fight this. There are many more details, but this was already too long to write. read more

Sleeziest slime balls of humans. Run far away from this dealership and service department. They will attempt to delay service so it falls out of warranty so they don't have to pay for it. If you get Steve, RUN! Car was in the shop for 6 months for an internal engine rebuild but they were reluctant to acknowledge the car had issues in the first place and dismiss the warranty. They will dismiss you and ghost you and brag about their years of experience. Anything to not acknowledge something. Got my car back with a cracked window therefore it's no longer legal to drive home and these mfers said there was a rock chip and it would have happened anyway. There were just so many little and big things after the other. Really I should be paid for all the time wasted dealing with these 65 year old toddlers who claim to be mechanics but don't know what a piston does (below). Be ready to babysit. Bought used Audi, a week in I notice it's burning a quart of oil a week. I wanted this fixed asap as car still had a 90 day warranty and I've barely even driven it yet. Enter Steve. The pinnacle of all car knowledge. Just a true guru and respectable guy (jk, fk Steve). This guy is the absolute king of gaslighting --- if the other person on the phone is a complete idiot as he expects. Can only imagine all the poor old ladies this bully of a "service manager" has pushed over for his own gain with how he treated me. Steve tells me this oil consumption (1qt/week) might be within normal tolerance of burning oil lmao. We all fill up our newish cars with a whole bottle of oil each time we get gas, yes this is normal Then I finally convince them to inspect my car after enough complaining and bringing up there's a bigger issue here. So, the look at it, and what do you know, they find low compression (no shit). So I was like "oh shoot, could be piston rings or something big" and this clown straight up says goes "pistons don't usually affect compression". So I google what what pistons do and sent it to him and he goes "I know how cars work I've been here 20 years!". These guys are actual toddlers dude. So then, he ghosts me for week. Doesn't return calls, or texts, warranty is running out, I can't get a hold of anyone there at service, and all I've heard so far on the phone is incapable and ignorant "service managers", no answers if they are actually going to fix it before warranty runs out or anything. He finally calls back out of the blue a week later like all is normal and wanted me to pay out of my pocket $2900 so they could tear into the car and start to inspect it. So they hasn't even done anything yet While it's under warranty I might add. So I said nah, should be under warranty. (Car has been in the shop a month by now) Once he calls, he says they will pay the initial tear down cost (which I had to fight for I might add which is just insane). I then brought up the poor communication and our boy Steve goes "what do you want me to do, call you every day?" And I wa alike "actually yeah that's be awesome". So he did this for a total of about 1 days then all of a sudden was on vacation anytime I needed something and I started getting "Dave". Dave was the genius and new character in the story who I didn't have the honor of spending too much time with but he's who released my car. When I get in my car after it being gone almost 7 months, the tires are flat, the front window is cracked all the way across, and there is a check engine light is on. I had to bring all these things up and they reset the engine light, blamed the window on me, then put air in the tires. The most oblivious bunch of bozos on the planet. So if you want to get treated like ass by mechanically clueless ignorant adult toddlers, look no farther, they have their fair share of service reps to chose from so it's guaranteed you'll be treated like an asshole for bringing anything up read more

Made an appointment over a month ago to get a service done along with some recalls & to address a check engine light. Requested a loaner when I made the appointment only to find they had none available. After dropping the car off a 9am, I heard zero news of any updates as to the diagnosis other than there is no news. It wasn't until the next afternoon I heard anything back. I was advised that the thermal housing unit needed to be replaced. I was quoted a price of approximately $2300 without tax which obviously seems high for a part that costs $500. This was ONLY for the labor & part. I already have Audi care to take care of the oil change & other routine inspections. I called Audi Seattle to compare estimates and quoted me a price that was about $600 cheaper. I complained about this and the dealership offered to "discount" $150 off the bill. Then they make it sound like they're doing you a huge favor in giving you said "discount". This should be a huge red flag for anyone. Begrudgingly, I accepted as I needed my car back sooner rather than later as I'm having to use ubers back & forth for 3 days. Once I went to pick up my car on the 4th day, I asked what had been done. They told me the 50k service was done along with replacing the thermostat. They did none of the recall repairs. One couldn't be repaired because they didn't have the parts in stock, but the other recall solution was a simple software update. So over the course of 4 days, they were unable to do a simple flash of the car's software? So now I'm supposed to be inconvenienced again without a loaner vehicle, waste my time & take my car in yet again just to have the software updated? No thanks. And it certainly sure as hell doesn't take more than a few hours to replace a thermal housing unit either. I do know how long such things take as I have done custom engine work on my own vehicles before. After having conveyed my displeasure of how atrocious their service & price gouging was, I mentioned their communication is also sorely lacking. And rather than apologize at all they said they were too busy to communicate or give any updates. Wow, excellent response to a customer, especially when I was respectful & polite. They obviously have no regard for people's time, life planning or any other inconvenience they may cause whatsoever. They are incompetent and have zero interest in customer satisfaction. They're just trying to charge as much as they can for the bare minimum amount of work. What an absolutely perfect waste of time & money going here was. If you need to go to an Audi dealership for ANY reason, GO ELSEWHERE. I guarantee you'll have a better experience anywhere else than you would here. They are greedy and lazy. I've never had such a poor experience with any automotive dealership in my entire life, anywhere, period. I'd give them zero stars if it was an option because of their employee's smug attitude. STEER CLEAR!!! read more

I purchased my first Audi and my experience was very good! Jereck Galloway was EXCELLENT! He kept the process simple, pressure free & provided high quality customer service. He was also very knowledgeable and relatable. 5 stars for Jereck! Unfortunately, this review will receive 4 stars due to the finance manager, she was cold, difficult to understand and I had to constantly ask her to go over the details with me. It was like she assumed I knew everything already. She seemed she like was in a rush to get through the process. I don't have her name because she didn't leave me with a business card or any other information if I had questions regarding the 1000 page document I signed. Other than that, it was great! Ask for Jereck! read more

To be fair, the salesperson I worked with two years ago was always nice. This bad review is left to the service department that I've worked with for 2 years. They keep persuading you to do unnecessary service other than regular yearly service by stating Audi as a luxury brand. However, look at the place. No seats for customers while they sitting throughout the service drop-off process. They keep pushing you to go with their recommended services and ask you to do oil change elsewhere if you don't go with their option. What a joke! The guy named Tristan threatened me that if I don't do the service he recommended, the car will be at risk of breaking down. Even I only drive 3k miles a year, and the car has a low mileage overall, they are trying to maximize their profit and ask me to do all the unnecessary work on my car. I am extremely disappointed at the whole situation, not only at this dealership, but also at the whole Audi brand. The past 2 years of experience make me completely doubt the brand culture of Audi and maybe that explains the top-down bad behaviors that the dealership people have. Save your money and go somewhere else for a service!! And maybe you will get treated politely there LOL. read more

They were good when leasing a new vehicle. They became unworthy when "we "wanted to purchase the car when the lease was up. See, the car was worth more than the lease buy out, by 15k, so they dicked us around because they wanted the vehicle so they could sell it and make the extra money! They said we needed to by a $1000 dollars to certify a vehicle that we had leased!! Needless to say, we had to get Audi Corporate involved to rectify the situation! They are the typical Car Sales stereotype!! read more

I purchased a brand new BMW X1 previously before the dealership was bought by Auto Nation and the customer service was excellent. Went back today to purchase another (01/2024) and the customer service was awful, from the salesperson Paul, to his Manager Mark. Would steer away from this dealership now that Auto Nation has taken ownership. read more

Been here several times to checkout different Audis. The staff is always polite and accomodating, patiently answering all our questions and willing to help out customers. Did not end up buying our car from these guys but highly recommend. read more

I went to this dealership as it was closer to home. What a mistake! First off, as I dropped off my car, I mentioned that the car sort of stuttered recently. Immediately, the service advisor told me I needed to have a technician test drive with me. This was a first. I have never had any service where the technician test drove with the owner prior to looking at the car. He explained that mostly, it shaves time off the guessing game for the technician as what customers say isn't always replicated when the technician looks at it. Sounded reasonable. Except he didn't mention that it was $256 to do it. I thought it was covered under my service contract. Nope! The technician knew exactly what needed to be fixed once the drive completed-all of less than 10 minutes. I felt so blindsided, though. I called back as it didn't feel right that the advisor didn't explain all this-and found out that usually technicians drive with customers AFTER they can't find things wrong with the car!!! Then, was told it would cost $1600 to repair the stuttering of the car. I was told that if I decided to have the repairs done there, they would wave the fee but that I needed to give them a 10 out of 10 in their review. I told him I would rather pay the $256 plus tax and leave. I didn't mind paying for the repairs but wasn't going to get it done at this location after what had happened. read more

Set up an appointment for a recall issue 2 months out. Needed a loaner and was verbally confirmed that one would be available. Arrived at 8am for scheduled appointment (which was confirmed by Audi of Bellevue multiple times) and was told no loaner was available; perhaps one might become available at the end of the day. I had to reschedule another six weeks out and I have no confidence that one will be there when I arrive. I wonder why so many Audi owners choose not to have their vehicles serviced at the dealership. read more

I really enjoy working with Alexis. She was gone for a while but I am really happy she's back! We have a 2013 and it doesn't get many miles a year. Alexis is always sure to prescribe exactly what I need to keep it going. Thank you Alexis! read more

We purchased an Audui Q7 in 2014 in Bellevue. At first, we loved the car. Great for the family. But after 5 years one seatbelt stopped retracting. The dealer said the part had to be ordered from Germany and would cost over $2500 to repair. What? Never heard of a seatbelt giving out. We contacted AudiUSA and the dealer but they were of no help. Got Eastside Bavarian to do the repair. Then needed new front brakes. Had to replace the rotars too. Cost was $2500 for two front brakes. Then needed a battery. Had to have the passenger side seat and carpet removed. Cost? $800. The one day, after 10 years of ownership and just 88,000 miles, the ignition stopped and the wife was stuck in downtown Seattle. Could not turn the steering wheel and the key was stuck. Had it towed to Audi Bellevue. They said we had to replace a whole system (steering column, ignition, security, etc.) Cost? $5,000. The tradein for our beautiful $80,000 car was now just $7,000. So, we went and bought a BMW. Lesson learned. Worse financial mistake of my life was to buy and own an Audi. read more

I love Bellevue Audi. It's a great place to buy a car. I just purchased a new A6! Of course it's nice to have the dealership close to where I live. Very convenient for me when I need a car wash or any kind of service. I have owned 3 Audis and they have all been great cars. Pro: Our salesman, Leon was great. He was full of information and very patient and no pressure. Con: The whole transaction took too long -- we recently purchased a new car and it took forever to get all the paperwork done. Doesn't matter is your paying by cash or financing allow for 3-4 hours maybe longer on the weekends. We have purchased homes faster -- NO JOKE. With all the technology it's seems odd that it would take more than 1 hour to complete paperwork and be on the road! read more

Audi Bellevue - Inside the car wash - Car Dealers Near Me - Bellevue, Washington

Wonder if the "people" at Bellevue Audi even read the comments. Must not cause they still have shitty service, parts included!

Their appointments are booked out for months. They don't have walk ins. The appointment scheduler showed 0 empathy for my situation.

While the customer service staff is friendly and helpful, the service staff seems either ill trained or focused only on how to maximize profit and definitely not on customer service. I recently had an interaction with the service technician who, instead of fixing a problem simply told me to work around it. Then today, they clearly told me that in order to simply replace a backup light bulb would require replacing a full assembly for over $850. After taking it to a local service shop, the bulb had been successfully replaced, at no cost, in 10 minutes. Audi Service was a scam meant only to generate income. read more

Very disappointed with Audi Bellevue. They price gauge and offer dishonest service. Extremely inflated prices and with rude and dismissive managers. Paid nearly $7000 for control arms and wheel bearing even after they offered a meager discount. There are plenty independent German car repair shops and I regret trusting Audi to do the right thing. My car is fixed for now, so one star for that. read more

Don't go here. Seattle Audi is much more customer obsessed. My husband and I have the same Q7, bought 3 weeks apart, and at the five year maintenance checks both cars had a water pump leak. Yes, both cars were recently out of warranty but Seattle Audi went the extra mile to get my husbands repair fully covered. Bellevue Audi didn't even try, and I was out $1,600. My repair was done a few months prior to the same diagnosis that my husband received, so we were unaware of the apparent defect of the water pump and that Seattle Audi was so much better! read more

Andrew in service helped me out to the best of his abilit. And he did it super fast. very respectful and welcoming people

So, worst customer service I've ever seen. After three separate trips to get my car top fixed, they finally decided it was just a battery, while the battery worked, it wasn't strong enough to open the top any more. Get a new battery. But it's defective. Lifetime warranty! Woo hoo! Fantastic, let's get it replaced. Ummm. No. Can't do anything that simple. You can't bring just the battery in to get it replaced. You have to bring the whole car in. You know, the one without a working battery? So it doesn't start? So seriously, have a car towed in to have a battery replaced under warranty. The battery is portable, towing costs how much? While we miss the old Audi of Bellevue, AutoNation is an actual joke for customer service. We already bought our most recent Audi from somewhere else, and would highly recommend you do too. read more

I received a coupon in the mail for 20% discount audi care prepaid maintenance. I have two vehicles that I service there and wanted to buy audi care for a 65k and 75k service. When I got there and presented the coupon, they said it's not for audi care, even it's says pretty clear AUDI CARE on the coupon. It's not even listed in their exclusion list. When I asked the service guy why do they write Audi care on the coupon, he simply said " don't ask me". Who should I ask then? Audi Bellevue who do you work for sent me the coupon. Horrible service since Autonation took over. Last time there that's for sure. read more

Audi Bellevue - Coupon - Car Dealers Near Me - Bellevue, Washington

This dealership is where professionalism goes to die. Used car sales people are condescending and treat people like sh*t. Today was my second attempt at trading in a car here and I took a vow to never step foot in this place again. They will lie to you and show fake KBB values on the car they are trying to sell you (came home to see KBB valuing their VIN $7k lower than what they showed me) and of course under value the car you are trying to sell. I'm truly disgusted by this place and will write an email to Audi USA to audit this dealership's entire operations. They are literally tarnishing Audi's brand. Despicable. read more

Unbelievably poor customer service. I had a service emergency and was trying to bring my car in to address the issue. I had to wait in queue for over an hour before I was finally able to speak with someone. That person was incredibly unhelpful and in the end was only able to make me an appointment for February 1st (3 weeks out for an emergency). Finally I got her to transfer me to an actual service rep who was able to help me make an appointment for 4 days in the future. Unfortunately I had to wait over 10 minutes to speak with that person. Once I got the service tech the experience was much better but getting to an actual person who works in service at the dealership is incredibly difficult. I also tried the text option and that person apparently was not reading my texts as I was asking to bring my car in the next day and she kept telling me they had no same day appointments and then would end the chat. I finally got her to answer the actual question I was asking but it took a while and several ended chats before we got to that point. On the day that my car was supposed to be ready, I again had to spend 30 minutes on hold before I could get a status. I guess that is an improvement versus the over an hour I had to spend to make the appointment but it is unacceptable. And.......it seems like no matter when you call and the option that you choose (when I called today I selected the option to find out if my car was ready), you are always directed to an Auto Nation centralized service appointment call center and you are always "10th in line for service" with a "wait more than 2 minutes." They don't want to let you know what the actual number you are in line. My husband called also and was 10th in line and tried the callback option and never got a callback. We have been bringing our car here for almost 5 years and have never had an issue until now. It has translated into one of the worst customer service experiences I have ever had. read more

I don't write many online reviews, but this was a particularly frustrutating experience, so I dug out my old Yelp credentials just for you, Audi of Bellevue. I live in California, but was interested in buying a used vehicle from Audi of Bellevue because they had the car with the trim package I wanted. They were unwilling to allow financing for out-of-state purchases becuase of delays associated with getting titles issued. (Annoying, but not a deal breaker.) So I bought my plane ticket, booked accommodation, made arrangements with my insurance company, and moved enough cash into my checking account to buy the car outright. The sales rep said he was sending instructions to make a wire transfer for the purchase price of the car to hold it until I arrived in Washington. If after test driving the vehicle I decided I didn't want it, they would refund the transfer. Instructions never came. Instead, an hour after my call with the sale rep, I get a text telling me they sold the car to someone else. Frustrating, but in all honesty, I probably dodged a bullet by not doing business with this dealership. I would advise you to do the same. read more

Went in to order a car, people were great and very nice...but... They are charging an extra $3,000 on top of MSRP as a "market adjustment." Bought our last (current) Q5 here, had a great experience, the people are nice...but most of their competitors are not, you don't have to pay a premium / be price gouged, there are other options read more

Wish i could give 0 stars. Never have i had a worse experience buying anything in my life. Spent over a week setting up a lease deal for my son and i with them. Confirmed multiple times everything was good. Deal was approved. All applications were finished and terms agreed to. Took a train 3 hours from vancouver to the dealership for the scheduled purchase. When we get there. We are told everything is great just they are busy and we have to wait a bit to sign. I ask to see the car, they tell me its charging( its a ev) after 2 hours we are told maybe another hour. We leave to get food. Come back still have to wait. Ask to see the car again. We walk down to service bay, it is not charged less than 20 percent. Its completely covered in dust and dirt. It has cobwebs on some of the handles. We are told sorry and they will work on getting it ready. After 5 and a half hours! Im not kidding we are told its our turn to sign but....wait for it the deal isnt approved by audi and they wont give us the car at the terms. Nope the lease is now almost 300 more per month. I kid you not. The salesman never showed his face again. They hid him away, he never once explained himself or apologized. we were told sorry by 2 managers and offered a horrid new deal saying it was the best they could do and they offered to buy my train ticket home for my trouble. Absolutely pathetic and inexcusable. This is 100 percent how this went down. A week of planning, 6 hours worth of train rides. 5 plus hours sitting at the dealer on a deal i was told days ago was done for a lame apology where they said mistakes were made. DO NOT TRUST these people. read more

I wish I could give negative rating to this most useless shop. They took my vehicle for whole day for a minor AC smell repair, wasting hours of my time doing absolutely nothing. All I heard back was some meaningless excuses and lies that even a 1 year old kid will not believe. I just took out my car as-is and didn't want to spend even a single minute scolding them. Since I have better things to do in my life than dealing with these irresponsible folks I am letting them off without suing them. If you have no will to keep your promises to do your job, don't take appointments, don't keep cars and definitely don't waste hours of other precious time. read more

Not a true auto nation. Should be called Washington auto only. This dealership will not ship you a car out of state, even though auto nation website offers store to door. Instead of just telling us they won't ship the car they keep us waiting two day and then sent us a weird and unprofessional document to sign. I uploaded the document. Apparently they don't like cash payments either. We live on Washington/Idaho border. Just bought a Honda CR-V with auto nation in Washington December 2021 cash with no issues. We have bought many cars in Washington and had no issues with doing title transfers. But this dealer can't figure out how to do out of state transfers and refuses to ship. Auto "nation" don't make me laugh! 10 days later I got this car shipped to me by the AutoNation in Spokane valley. They were more than happy to set up shipping and sell me the car. I received the car and it wasn't detailed. I am taking it back Thursday to have it detailed. Glad I didn't fly down to Seattle to buy this from Audi, it wasn't even ready for sale. Not cleaned. And they don't know how to do taxes and title for another state. I have never heard of a car lot that doesn't detail there cars. Not surprised, this place gave awful service. If I could give them a zero star I would. read more

Audi Bellevue - Shady out of state agreement they wanted me to sign - Car Dealers Near Me - Bellevue, Washington

I bought two cars here before it was purchased by Auto Nation. I took my car in to have the ACC sensors calibrated. That part was fine, but they told me I needed $6K worth of additional work. First, only $1K of that (brakes) was needed. $4K was for replacing the water pump, but it wasn't the water pump that was the issue (the leak was elsewhere). Second, they said I needed the fuel injectors cleaned (not necessary at this point). Just to understand my options before I took the car elsewhere for a second opinion, I asked how much I could get for a trade. The car (2014 Audi S4) is worth $13-14K on trade (according to KBB). They offered me $11K but then said they would take off the $6K in service they wanted to do so I would only get $5K. I walked out and will never go back. read more

I found a car that I loved here, but the car was still in the process of getting traded in. I was in contact with someone and I had told them I wanted it. They never got back. I will not be taking my business here. read more

I took my 2019 Q5 in for a coolant leak and it took them 4 times in a month to fix it -- that is a lot of wasted energy, resources, and time for a coolant leak. I would give them a 1 star but their customer service was OK. The one exception to that was when they asked me "if I was messing with them" after the 4th time. Not sure if this was a true attempt at shifting responsibility on me due to their incompetence or if it was meant as a joke. Truth of the matter is that the only joke here is their service team's ability to fix a coolant leak. read more

I've been servicing my car here and bought it since 2008. I moved away for about four years and recently came back here. Honestly the service has gone way down. To even try and get an oil change appointment I had to wait on the phone for over an hour then to check in today it took 30 minutes. They used to have free loaner cars but they don't need more. Oil change about $90 for many years. Today when I went in they quoted me 220. When I asked them to break down each charge the guy took about another 10 minutes and then quoted me 200. When I asked him what the difference with the $20 was he just said oh our system didn't add it up right. I've had a Lot of good years here but I think I'm gonna start taking my service somewhere else. Between the wait and the up charge I'm not very satisfied read more

One of the worst dealership I have ever had to deal with. I bought many new cars including from other Audi dealers. But this one in particular has been my worst experience. Every department at this dealership I had to deal with has been a nightmare. Sales, Finance, customer service to name a few. It's been so bad at every basic level, I'm surprise how they stay in business. For my latest Audi purchase, I chose to drive 100 miles north to Audi Bellingham to get my new Audi recently. I just did not want to deal with these cowboys, although they're local to me. read more

If I can give no stars, I will. We got a new 2018 Audi Q5 here 2 years ago. My husband came for service today at 12 o'clock. We received a recall from email also. I believe every dealership will give us a ride or a car for temporary using in a work day, but Audi Bellevue they said sold out their second hand cars! Congrats! And they only give us a limit 2 miles ride! Ridiculous!!! Our working place is 3miles far from Audi Bellevue, we asked if you can drive one more miles then we'll be there, or drive me to the bus station otherwise I have to run. Then they say: just run.... my husband had to run another 3miles back to work then. That's the Audi Bellevue's attitude. I used to love Audi cars and have a plan to buy another car here for myself. But now, no way!! Far away from Audi from now on! read more

Completely incompetent used car staff. Don't waste your time. What they told me on the phone completely changed when I got there.

Service department is terrible. Very unfriendly at the front and the electronics issues on my 2018 RS3 persist despite taking it in twice already. read more

I am not going to say I wish there was an option for zero stars because I came to find out that Audi of Bellevue, which is owned by AutoNation is just following the horrible, greedy policies of AutoNation. utter disregard for customers. Just focus on squeezing every penny. I contacted the HQ in Fort Lauderdale. it was the biggest waste of my time. Audi of bellevue refused to honor the warranty given to me and now my car when I bought it. my transmission has been slipping since the day I bought it. Mike Spencer, the service manager, admitted the problem but refused to fix it bcz it was not serious enough. I guess he wants the car to break down first to consider it serious. Shame on you Audi of Bellevue and shame on you AutoNation. read more