I stopped by Lexus of Bellevue during the Lexus December to Remember sales event after seeing a car online that I wanted to test drive. I had already done my homework and knew exactly what I wanted, the features that mattered, and the price range that made sense. I was not there to waste anyone's time, and I appreciated that they were not looking to waste mine either. Their one person one price approach creates a very straightforward and customer focused experience without any haggling or being passed around. Eric reached out to me right away after my online inquiry and gave me a call so we could set up a time for me to come in. Meeting him in person confirmed how great he is to work with. He is friendly, knowledgeable, and genuinely invested in helping customers find the right fit. The car I test drove was nice, but it was missing a few must have features. Since I have had a long relationship with O'Brien Auto Group, I asked if they could locate a similar model in a different color. They found one, but it still did not have everything I was looking for. I was getting ready to wrap up when Eric suggested we take a look at the vehicles that were currently being shipped from Japan. Sedans are not in high demand these days, so only a few were coming in. Four total. Two had already been claimed. Out of the remaining two, one had every feature I wanted. That was the moment I knew it was the right choice. I asked how much I could put on a credit card because earning points is always a priority. I placed the deposit and waited for the car to arrive from the port. Once it arrived, the dealership handled everything including detailing, preparation, and paperwork. The signing process was quick, easy, and completely seamless. A huge thank you to Eric N, Andy, and the entire Lexus of Bellevue and O'Brien Auto Group team for helping me secure one of the last Lexus IS 350 F SPORT AWD Gen 3 models built and shipped from Japan in December 2025. I had been wanting a new car for a while. I hoped the next generation IS would go hybrid, but the redesign was not for me. I have always preferred the final generation of this model, and I am grateful they were able to track down one of the last ones produced. This team consistently delivers an exceptional experience, and this purchase was no different. read more

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My experience at Lexus of Bellevue has recently been exceptional. I have been coming here for 20 years! I have never felt as appreciated, accepted and welcome, until recently, I met Jorge Rosales, at the Service Department. He welcomed me, despite my " walk my dog outfit"; he listened, connected and he explained every detail of what was being proposed to be repaired. He is knowledgeable and helped me to feel at ease. When my car was ready for me, I realized it had not been through the car wash. He did not hesitate! He jumped in my car, ran it through the wash and brought the keys to me. It is all about service for him. It was priceless to me. It has been the best experience I have head at Lexus in over 20 years. Only Jorge made such an impact. Thank you! Thank you! read more

**Horrible experience**. I coordinated with this dealership to purchase a used vehicle and made it clear I'd be flying in from out of state. Made appointments for vehicle inspection, arranged transport(which i'm not sure would be refunded). At their direction, I completed their online finance application, also got approval separately so that there are no delays after their confirmation which impacts credit. After I purchased my flight, they informed me at the last minute that they had sold the car to someone else(that too after I followed up). No proactive communication, no courtesy hold, and no meaningful solution offered. End result: wasted trip planning, a credit hit, and no vehicle, probably money deposit loss on shipment. I would not recommend trusting this store to anyone. read more

Lexus of Bellevue - Car Dealers Near Me - Bellevue, Washington

Update (2/19): As of today, I have updated this review and formally filed a complaint with Lexus Corporate. I purchased a new vehicle from Lexus of Bellevue in December 2025, and my experience has been very disappointing. On delivery day, a dealership employee scratched my car while parking another vehicle. Although the paint transfer was removed, the clear coat was damaged. I had waited two months for the car and reluctantly accepted a $1,000 discount because I needed it for work. No one expects paint damage on a brand-new luxury vehicle. That same day, I noticed the left rear door did not close properly and required noticeably more force than the other doors. I raised the concern immediately. The Service Manager at the time stated that it "felt normal," and based on that representation, I proceeded to take delivery. However, when I later returned and had the vehicle evaluated by a technician -- and after comparing it with other brand-new RX models on the lot -- it became clear that the door did not operate consistently with other vehicles. Only then was a possible issue acknowledged, and I was told my case would be submitted to the manufacturer. I never received meaningful follow-up or a written determination. Before reaching 1,000 miles, I discovered a crack in the upper right windshield with no impact point or visible external damage. The crack appeared to originate within the inner layer of the glass. The Service Manager initially suggested it was a rock chip and advised me to go through my insurance to have it repaired. However, I requested a third-party inspection. An independent glass specialist found no sign of external impact. Despite this, I was again told the case would be submitted, with no clear resolution or timeline provided. Given the accumulation of these issues -- delivery-day damage, a confirmed door concern, and a windshield defect -- I discussed replacement options. I was surprised to learn that a "replacement" would require me to pay approximately $5,000 in depreciation to move into the same model vehicle, despite the fact that these concerns were present from delivery and the vehicle has under 1,000 miles. More disappointing than the issues themselves was the overall response: slow follow-up, reluctance to acknowledge problems until pressed, and a lack of proactive customer care. This review reflects my personal experience and is shared so that prospective buyers can make informed decisions. I genuinely expected a higher standard of quality control and customer service from a Lexus dealership. Unfortunately, that expectation was not met read more

Lexus of Bellevue - Car Dealers Near Me - Bellevue, Washington

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AVOID THIS SERVICE DEPARTMENT.... Paid $3,071 to fix my Lexus radio unit... and it was broken AGAIN within 5 HOURS. I brought my Lexus IS 350 in for an intermittent radio issue (a black screen for days, with the radio unit cutting in and out). I paid $276 just for them to "diagnose" what I already told them--that the unit was bad--and was told to replace it. After paying over $3,000, I picked up my car... and within HOURS the system started rebooting over and over (Lexus logo + warning screen looping). I have it all on video. I bring it back, they keep my car for over a week, and then suddenly it's "actually your amplifier"--another $2,661.40. So what did I just pay $3,000 for? A guess? This should have been caught the FIRST time (during the diagnosis OR when they replaced my radio unit, all things that could have been the reason for my unit going out should have been checked with this "new" radio unit). Instead, I paid thousands for a repair that DIDN'T fully fix the problem. Any proper diagnosis should go beyond just replacing a failed part. If a unit is bad, the next step is to determine why it failed and whether any connected components may have caused or contributed to that failure. A competent repair would include verifying that related systems--such as the amplifier--are functioning correctly before installing a new unit, to prevent the same issue from happening again. It gets worse--no one told me the "new" radio I paid for was REMANUFACTURED. NOT mentioned in the quote. NOT on the receipt. I only found out AFTER I paid when I asked for my original unit back--and was told they already sent it off to the manufacturer for diagnostic testing. So I paid thousands for: * A misdiagnosis * A repair that DIDN'T fix the issue * A remanufactured part I was never told about For a "luxury" brand, this is unacceptable. Lexus needs to take accountability here! BEWARE, Lexus of Bellevue's service department is dishonest, disloyal, and more focused on upselling than actually fixing the problem. At this point, I will be moving forward with contacting a lawyer and filing a complaint with the Better Business Bureau. I worked hard for my money and should not be paying thousands for a repair that did NOT fix the issue. read more

Avoid this place I went in for a trade and discovered they sold me a salvage title vehicle. I've attached the paperwork below - no indication or information on this. Behrooz Bruce Cham lied to me about a clean carfax, and now I understand why he was so pushy for me to buy this particular RAV4. Do not trust him, do not trust this dealership. Multiple eyes had to have seen this paperwork and all opted to let it slide. Find another Lexus or Toyota dealer ANYWHERE else...they give those badges a bad name. read more

Overpriced and couldn't fix Lexus issues..... Lexus dealership can't figure it out?????? WT effing F is that all about??? Where should I go? read more

Sooo Let's be honest, car dealerships often get lumped into the same category as root canals and tax audits....necessary, but not something you look forward to. That is, until you meet this guy Jorge Rosales at Lexus of Bellevue. Suddenly, the service center feels less like a dreaded errand and more like catching up with that one friend who always has your back like legit I feel so much more relaxed with this guy. Here's the thing about me I'm the kind of person who values customer service so much that I will gladly pay a little more if it means I'm treated with honesty, respect, and genuine care. If I wanted the "discount experience," I could've YouTubed an oil change and destroyed my garage floor by now. Money is important to all of us. Everyone is out to save. Spend the least or make the most. But it starts to become less of an issue when value is provided that goes beyond a service repair. So Jorge is the real deal!! He doesn't just process paperwork and hand me keys he advocates for me. You can tell he genuinely tries to put himself in the customer's shoes and considering I drive a Lexus, those are some pretty plush shoes. He's sharp, personable, and always willing to go the extra mile (which, by the way, is further than my warranty usually covers ) My advice? Don't just wander in and hope for the best. Check Jorge's schedule. Rearrange yours if you have to. Is that extreme? Maybe. Worth it? Absolutely. I came in he wasn't there. I wasn't comfortable with the advisor they gave me. So waited three days and missed meeting just so I can work with this guy if that's not a testament to how serious I am. Idk what is. You're not just getting your car fixed. Maintained. Or a great experience but your also making the world go around and helping people out like Jorge who truly deserve it. read more

Brought my RX350 in for its 120,000 service. The fee for service was $2100. The biggest item of service was replacing the spark plugs. They "checked" a lot of stuff, but every other item not checked was an up sell, up charge. They wanted $200 to replace two tail lights. $300 to "sanitize" the engine space when they found signs of rodents having climbed into the engine cavity. After I agreed to have the transfer case and differential fluids replaced, the final bill was $3000. The work was fine. The price was exorbitant. I'll go to somewhere else from now on. I am not impressed. read more

I recently took my Lexus in for its 55,000-mile maintenance. I had clearly stated I didn't want any additional services, but I unknowingly approved them by clicking on a video link. Thankfully, AJ Jensen called to confirm everything. He listened carefully and helped me avoid unnecessary charges. Thank you, AJ, great service! read more

I've bite the bullet yet again for a Lexus and bought a 2015 LX-570 at Lexus of Bellevue. Yes, no wheeling and dealing and just pay the price for what is the best quality manufacture in the market. My wife was wanting a Land Cruiser and did the research, found the car and we pulled the trigger. The one thing about buying a Lexus of Bellevue serviced used car is it's going to be top notch condition of your buying a vehicle that the previous owner got all the service, even to 100K done at Lexus of Bellevue. Not cheap, but you're not going to be going to Lexus of Bellevue if your cheap. We love this place, if you can love a car dealer or your insurance agent as where to get a quality vehicle in 2024. Just do it. It's going to cost you, but they cover your ass and don't need to mess up a quality vehicle in 2024. read more

I had an appointment yesterday with David Hara for a test drive, I arrived a little early, but he was ready to go. After the test drive, we started to talk about the car I was considering buying as well as my trade in. I will admit I'm one of those that likes the negotiation piece of buying a car, what I didn't know is that isn't something they do here. I was grateful for the transparency in conversation with David and also the buyer Rish, both were very respectful and easy to talk to. I walked away with a new/used 2015 RX, with some minor cosmetic issues that they are repairing. David's follow up on the upcoming service and help getting through the process met my expectations and beyond. If visiting the dealership, I recommend you ask for David Hara, he's great to work with! read more

Except for car wash. Most everything. I must qualify to admit I haven't been there for 30,000 miles. Now 170,000. That's said the service has gotten much worse from the consultant to technicians. Notwithstanding price. read more

This is my 7th lease with Lexus of Bellevue. I've been a loyal customer since 2013. The customer service has not changed. Special thanks again to Michelle Thoreson for always finding a way to help me get the best deal for me. Michelle was able to get me into a new lease for basically the same monthly payment. I was afraid that I would have to pay so much more with the price and interest increases. I am very thankful for her continuous support! She continues to be knowledgeable, patient, efficient and empathetic to her client's needs. There is no beating around the bush with Michell! Kudos to Tyler from service too since he helped me with my loaner! read more

I'll begin with the caveat that I have been warned about dealership service since before I got my license and, therefore, have only serviced my car with local shops by word of mouth from people I trust. That being said, my partner, a 50 year old male, bought me a Lexus 6 months ago, had it serviced at Lexus of Bellevue, and came back with a clean bill of health. The only thing noted was the break pads needed to be watched, all normal. He had a good experience so he recommended I just take it back for my next oil change. Fast forward to today when I, a 34 year old female, bring my car in for my appointment - mind you I'm bringing it in 600 miles BEFORE hitting the recommended mileage to have it serviced. No lights on the dash, no issues driving. I park in the same place every day in a garage and there are no oil spots on the cement. They charged me $260 for essentially an oil change, a BASIC once over to tell me it was time for a break change, a note that I have a SLIGHT oil leak, and a sub par car wash and interior vacuum, sending me on my way. Next thing I know, I'm half way home on the highway in crawling traffic and my check engine and VSC lights goes on. This is where things went south. The woman I worked with in the service department, Elvina Marquez-Garcia, had given me her card with a non functioning phone number. (They conveniently corrected this as soon as I voiced my frustration) I called the dealership 9 separate times attempting to get a hold of her through her direct number as well as through the service department, finally getting someone to write down my number so she could call ME back. 15 minutes go by while I'm in traffic going back to the dealership and I recieve NO call. And when I walked into the building I see her standing with her back to the door chatting with colleagues, and halfway down the hall from her desk. She greeted me as if nothing was wrong, spoke to me as if she didn't really believe my account of what had happened, and did not once apologize for not calling me back, which was her professional responsibility. Only after I voiced my concerns to her colleague did she very casually address the "voicemails" she missed from me earlier. Which I found curious given I was unable to LEAVE a message on an inactive line. Now on to the actual diagnosis. After some wait time they finally came back to me and backtracked their original "oil seepage" to "potentially multiple actual leaks" due to the O2 censor suddenly being saturated with oil. Again, note that my car had ZERO lights on when I brought it in, and nowhere in my garage parking spot is stained. However, conveniently for them, even with the $250 credit they offered me for having to come back, this now means I need to spend another $125 to complete the engine diagnostics test, plus another $500 for a new O2 censor. Here's when I get pretty livid, because at this pont I knew there was nothing I could say at this point to get them to take responsibility for their $1000 worth of mistakes on my car. What I believe actually happened was some new, lazy, or unskilled technician was preforming the oil change on my car, they got sloppy and saturated my O2 censor with oil, didn't feel like doing the labor for free to fix their mistake, so they ignored it, sent me home, and then placed the blame on me using the evidence of "minor seepage" from thr first appointment to cover their tracks with the O2 censor. And instead of taking responsibility for it, they offered me a credit because they assumed I would think thay was a great bargain, and added nearly $700 of work to my car, PLUS whatever else it would cost to repair the "multiple" new found leaks between appointment 1 and 2. Beyond that I just have no words. I am disgusted with my experience here. I wasted my one day off from work as well as my time, gas, and money, spent a total of 6 hours dealing with this and left with my car in worse condition than it started, and with a a huge future bill to boot. I will NEVER bring my car back here unless I get an urge to ruin it. Absolutely not. read more

Lexus of Bellevue - I will never go back to Lexus of Bellevue because of this. - Car Dealers Near Me - Bellevue, Washington

Lexus of Bellevue contacted me to bring my 2023 Lexus RX 350 in for service. When I enquired if it was still under the prepaid maintenance plan that had covered my previous service they assured me it was. When I brought it in, however, they tried to charge me $250. Beware of the bait and switch tactics employed by these folks. I will never do business with this dealership again. read more

First visit, had a great experience. Treated us right with respect and acted like we belonged there. They knew we were patient as we were shopping around other dealerships and understood. Kept our number and kept in touch. Second visit, just a weekend later, we had quotes. They happened to be the last stop. Treated us with disrespect and laughed at our faces when we said someone offered a better deal. Did not even want to deal with us. Jokes on them, we got the better value. Overall, do not recommend this dealership. Go to a different Lexus dealership. They will treat you better. read more

My review is specifically related to John, the tall bald guy who works in sales. We walked into the showroom and expressed our interest in plugin hybrids. I think that's probably all it took for him to lose interest. I was aware that phev at Lexus are few and there is probably a waiting but was not expecting such snobbish treatment. It was clear to us that he didn't want to waste any time letting us test drive the regular Rx hybrid that was in the showroom. He suggested we come back when there is a phev in there , but didn't bother taking down our number or any contact details. Lol I wonder how we were expected to know when one arrives. I guess this snobbish attitude exists right now because there is high demand for Lexus cars . I ended up purchasing a BMW phev and super happy that I took my business there. Despite BMW being an actual luxury car our experience there was far superior, the salesman was courteous, took the time to know our preference and even went out of his way to show us all the advanced features. None of this overconfident snob like behavior we got at Lexus. read more

They sold me a used car that came with 3 dead bugs already and shortly after, I discovered living roaches crawling around. Never in my life have I ever had a roach problem. Beware of buying used cars from them, as it seems like they don't detail/clean thoroughly, and are also not willing to solve issues. read more

Worst used car purchase experience I have ever had Could in June a 2020 RX450hL 34 k miles Left it a week for a break issue and they said it had been certified. They replaced front brand pads and actuator that I heard the problem from it took a week did not do back brakes and they started grinding after only 8 k miles of driving the car. I called and asked about the brake job they did and service told me that brake pads at service date in rear were at a 4 cm He volunteered that that is when they recommend that you replace your brakes. I asked why they didn't do it or tell me that. He told me I would have to ask my sales management team. What a joke. After they did the front brakes they returned my car to me cause it took a week and I live three hours away and it had a dent in it Which took 3-1/2 months for them to get that job done and it was a big hassle the entire thing was a big hassle After they returned from the damage repair I got an email telling me my service appointments for future which were set and included with purchase were cancelled I left multiple messages and no one ever returned my calls on that. Don't ever do anything at this dealer Beware read more

I made an appointment to avoid the three-hour wait from the previous day, but I still ended up waiting FOUR HOURS for a simple tire change. What's the point of scheduling an appointment if it doesn't result in a timely service? We were transported to a nearby café to occupy our time. I received no updates and was.unable to contact my service advisor after three attempts. Consequently, I walked back to the dealership in the cold, with my children. Upon our return to the dealership, I finally received a call from the shuttle driver. An hour-long delay in pickup is unacceptable. Additionally, I received a lower quote the day prior and was nearly overcharged until I raised my concerns. Notably, several tire shops do not charge for this simple service. And I've never heard of any dealership or tire shop taking four hours, with an appointment, for one tire change! This was a waste of two days and the worst service experience I've had at the Lexus of Bellevue location. I've been a loyal customer for years, but the quality of service has significantly declined. I won't be back. Management should review this experience and explain how this level of service is acceptable. read more

Disappointing second experience. Service department kept contacting me to come in for service. Finally made an appointment online, when I arrived, no record of appointment. Lots of staff standing around, so they 'fit' me in. Repair cost was very high, but I said ok. Was called back three times to sign and initial more paperwork. Car delivered with error light blinking. Two days of run around with service group to finally get a straight answer. Took car elsewhere to have problem fixed. read more

I had the expectation that I would be getting a 5 star experience which is what I'm used to at previous other Lexus dealers (locally and in the Northeast) and did not receive that unfortunately. I would make this a 2.5 star review if I could. What made the experience unenjoyable was the pushy dealer ad on tactics (ceramic coating and PPf) they try to force on you. I had ordered a new TX that wasn't even delivered yet and was told they couldn't remove the ad ons. Then I got them to remove the ceramic and was told they couldn't remove the PPF. Keep in the mind, these items were not installed, the car wasn't even there yet (would be a different story if already installed). After back and forth with my salesperson (Kyra, she was great) who her manager kept saying no, I had to call the sales manager and finally got it removed. Also, there are 2 other local dealers, one even owned by the same auto group, neither of them have these ad ons. Shouldn't be like this at a Lexus dealer, I expect this from a used car lot or an American made dealership. I'm already forced to pay MSRP these days (post covid has really changed the car buying experience drastically) and then throwing on these ad ons that the dealer performs seems greedy. I wanted to PPF my car at MY detailer shop that not only gives me a better package but also specializes in this work. Outside of the pushy ad on tactics, my experience with Kyra (salesperson) really was great! On the day of pick-up she knew I'd have the whole family with me (14 month old and 15yr old) and that we had a short window between meals and naptime. When we arrived she had just about everything ready to go for us, we signed, signed and signed our life away, and about 90 minutes later we were driving off the lot!! Thanks again, Kyra. I do wish Lexus of Bellevue provided some dealer swag with these high value purchases, I know their competitor on the west side of town does and have seen posts of others getting Lexus Yeti mugs, bottles of Lexus wine and other nice dealership swag. One would think this would be standard practice but I guess nothing should be expected these days even when spending $70k on a new vehicle. read more

Lexus of Bellevue - Brand new TX 350 Luxury - Car Dealers Near Me - Bellevue, Washington

Never ever going back to this place, ever, and I'll tell others not to. If there was a half a star, I'd have given it! Your part department is overrun by greed and ridiculous mark-ups. You could have earned a customer for life today, except you wanted to charge me $48 for a Wheel Lock (Orange 55 ) - where in Lexus of Lynnwood I was quoted $30 a day before. Instead of honoring the price-match of the other dealer and earn my trust and my return business you had me drive 20 miles north in traffic to get it from another dealership. Shame on you and your myopic greedy approach to profit retention. You didn't even try, you just shrugged it off and walk-away. If this review cost you at least one potential or return customer then my work is done! read more

Lexus of Bellevue - Same part in Lexus of Lynnwood. - Car Dealers Near Me - Bellevue, Washington

I normally don't leave reviews, but I feel compelled to share my experience so others can be aware. I recently brought my car to this Lexus dealership for service and was shocked to find I'd been overcharged by over $1,000. I had two services within a 18 month period and they tried to charge me for services I didn't need 18 months later when they had already been serviced and weren't due again. read more

Serviced our Lexus, Allie Cicala was fantastic at making sure we were well taken car of. Great dealership, nice place to hang out and wait, complementary shuttle service. read more

Talk about petty salesmanship. They mastered the art of making new car sales feel just as dirty as used car sales. First off they have a $4000 dealer applied "protection" on new cars which consists of a blinking break light no one wants, ceramic coating which is mostly snake oil, and paint protection film which doesn't cover 80% of the front area. With the paint protection, you would think it covers the full frontal for the near $2000 going towards it but it only covers the lip of the hood leaving 80% of the hood and 100% of area below the hood exposed. To get area below the hood covered they will want another $1000. So they're effectively charging $3000 for partial paint protection most reputable shops would charge $1200 for. All this adds up to $5000 in markups hidden behind many line items, crippled add-ons that are mandatory, manufactured confusion, and math parkour. I'm getting BMW autonation vibes from this Lexus dealer which I absolutely despise. With Kia and Hyundai offering more cost effective and stylish options, I'm surprised Lexus (and some Toyota dealers) are pulling this kind of shenanigans. I can tolerate insurance and maintenance offers since you can atleast weigh it's benefits. But the shell game they play with protection products is really manipulative and anti-consumer. If you're not ready or equipped to play 4D chess I'd shop elsewhere. It makes BMW and Mercedes dealers look tame in comparison. If you really want a Lexus, buy from the one in Seattle. read more

We bought our first Lexus here and never returned bc of their overly priced services. We just returned about 10 years later with our present Lexus. Still overpriced services and with the $1600 service bill we didn't even get a car wash!! I don't think we'll return again. read more

We had a great experience test driving and purchasing a car from Lexus of Bellevue yesterday. We worked primarily with Patrick Giloi who rearranged his day to help us. By the time we drove off, he had made sure to answer every question we had. We're very happy with the car and our experience. Thanks Patrick, David, Jacob and team! read more

I've used Lexus of Seattle and Tacoma for service and both have had kind and helpful advisors. Perhaps I got placed with a bad seed but my advisor, Joe, at Bellevue was gruff and not at all helpful or friendly. I am surprised and disappointed given the reputation and class of the Lexus brand. The quality of my service was good and met expectations. Perhaps switching to another service advisor will offer a better experience. read more

Alan K (AJ) Jensen is a literal saint. Pulled a proverbial rabbit out of his hat. Appreciate the service and the banter. I see why they want you around. Time for a bonus and a raise! I trust you'll make it to your uncles 90th birthday in Denmark! Where's the QR code to gift this man some airline miles already. I buy cars based on service level--from the service folks like AJ. And my buddy Carl in Texas at Toyota. These guys make the car buying nonsense non-existent when service is painless. Appreciate you! Looking forward to hearing about your uncles milestone birthday and the beauty of Denmark. Also signed up to get pre-release info on the Lexus Vision GX-now that's sexy. Purrrrrrrr read more

Lexus of Bellevue - Sexy 2024 GX Lexus Vision - Car Dealers Near Me - Bellevue, Washington

I made calls around the country and there were only two locations with the car I wanted. Flew from CA and the entire experience was relatively smooth. Worked with both Reid and Nick who were super responsive. However, the reason I decided to write this review is because of the response I received when I made multiple calls to the dealership throughout the process. Every single team member of Lexus of Bellevue treated me with the upmost respect and professionalism, to the point where whoever picked up the phone, went the extra mile to make sure the message was successfully passed on. That's never happened before and I greatly appreciate and give praise to the way they train the staff. Looking forward to many enjoyable miles in our new ride! read more

(Review Date 6/23/2021) My experience at Lexus of Bellevue with Bruce, Jackie and Steven was beyond my car dealership expectations. Especially, Bruce made the experience easy and pleasant. My first visit was on 5/12/2021, seeking trade-in of my old CT and purchasing new UX and they were BUZY! He provided a few different options and made sure I get what I want. I came in already knowing what I wanted. Of course, I already got multiple trade-in values and new UX quotes from multiple Lexus dealerships, so I already knew what a good number would be or not. Bruce was straight forward and very honest. Bruce told me the delivery date will be 6/25/2021and he told me it is ok to drive my old CT until I get a new one. Almost 9 days until I receive my new car, check engine light was on from my CT!!!!!!! I freaked out and I took my car to TOYOTA of Kirkland (this dealership was closest to where I was) and they performed full inspection and diagnosed the issue. I panicked because I thought I wouldn't be able to trade-in my CT. I texted Bruce on his day off, but he called me and texted me not to worry about it and he can take care of everything after I towed my car from Kirkland of TOYOTA to Lexus of Bellevue. On 6/23/2021, I received a call from Jackie and said my UX has arrived. As soon as I arrived at Lexus, Bruce took the extra time (even though they were almost closing hours at this point) to make sure I felt comfortable with my new car and gave me time to ask any questions. He really goes above and beyond. He treated me like family. He is very professional and spoke to me like someone who not only knows about cars, but someone who wanted me to find a model I like. He is genuine!! He worked with me and listened to my needs. The whole process was wonderful, and SO FAST! Steven went through all the features and accessories with my new UX and he took bunch of pictures of me with a big red ribbon on top of my new UX. Bruce was going back and forth getting my stuff out during this process. If you are interested in purchasing or even just to take a look at a Lexus, you can't go wrong working with Bruce Cham, Jackie, and Steven at Lexus of Bellevue. read more

Lexus of Bellevue - Car Dealers Near Me - Bellevue, Washington

I deliver alot of cars the last few years to this service department here at Lexus Bellevue. Seems like every single time I come here the minute you walk in and try to talk to an advisor about anything they start playing hot pocket with just even your presents. "Talk to this guy, oh talk to that guy" you could literally be standing there for a solid 20 minutes before someone even asks if you've been helped. Never fails every single time and like I said I've been dropping cars off here for years. Advisors seriously need to tighten up on there game absolutely trash. I don't even really write reviews but this was needed to be spoken about. Greeters are great they themselves seem stressed out just from the advisors slamming them and using them as an escape goat to hide and not talk to anyone at there desk.. Do better.. read more

The worst customer experience I have ever had. They forced me to purchase add-on coatings to my brand new Lexus, then are making me come multiple times for the work because their service team is inept. I would suggest working with the dealership in Seattle. read more

My salesman Ebou is fantastic. From taking me on my test drive, to keeping me informed as to where i was in the process all the way to doing the paperwork to acquire my 2025 GX 550 - it was hands down the best car buying experience I've ever had (and I've purchased multiple vehicles throughout my life). Even Evan, the tech specialist who showed me how to use EVERYTHING in the car was thorough and so amazing! read more

It was time for a routine car service and David was the service specialist helping me. He was welcoming, clear in the service that was needed and the cost. He was efficient, while being personable and he got us in and out in the time he projected. A very positive experience. Thank you David! read more

had a issue with my vehicle, paid 5k to fix it. on the drive home the same problem popped back up on the dashboard. came back and apparently my connector was broken while in lexus's hands. Came back only to be blamed by the manager Jim. He told me his techs would tell him if they caused damage and that I caused my wire harness connector damage on my drive home. read more

My vehicle purchasing experience was easy and fabulous from start to finish. Remy Nguyen was an excellent sales rep to work with. I never felt pressured or rushed. He answered every question and even followed up after the purchase. I love my RX 350. I am so happy I went to Lexus Bellevue. read more

Lexus of Bellevue - RX 350 Atomic Silver - Car Dealers Near Me - Bellevue, Washington

Giving it a five star rating Excellent salesman trei ask for him This place is huge huge Pack a picnic lunch if you come here lol I waited 2 months for my car because of the color I wanted I can not say one bad word about this place I recommended highly read more