Pick up Best Buy orders are the way to go for me. I prefer not to go through the hassle of…read moresearching through the store for what I want or need. You may be waiting for a while depending on how busy they are, however, it works for me. Place your order, park, notify, wait. The in store experience isn't bad for those that want to go in. Typically lots of associates and you can see how the electronic work and look up close and personal.

I received a text from Best Buy stating there was an issue with one of my three large orders…read more Two of the orders included multiple TVs, mounts, hardware, and installation services. The third order included two refrigerators and a set of individually colored panels, totaling around 12 line items. When I logged into my account, there was no indication that anything was wrong with any of the orders. I chatted with support, but all they could provide were the scheduled delivery dates -- no real answers. I decided to leave it alone and checked again about a week later. Everything still showed as "good." Since I needed to reschedule the delivery dates anyway, I was able to reschedule the first two orders without issue. However, when trying to move the third order (the refrigerators), I found I could not reschedule it at all. I contacted support again. The first rep once again could only tell me the scheduled delivery dates -- no explanation. I requested a transfer to someone else. The second rep, when trying to move the fridge order, discovered the order had already been canceled, even though nothing in my account showed any sign of it being canceled. No email, no notice, nothing. The agent then had to manually cancel each individual line item from the order, which took over 20 minutes. (The system was running extremely slow -- for example, when I tried rescheduling, each time I clicked to change a month it took 25+ seconds to load.) After over an hour online: We successfully rescheduled two orders. One order (the refrigerators) was confirmed canceled -- but only because I intervened. Otherwise, I would have sat around waiting for expensive appliances I paid for that were never coming, with no communication or warning from Best Buy. Today, I went back into my account to double-check everything -- and now it's showing part of my orders scheduled for the correct new date, and other parts still stuck on the old, wrong date we just changed. Now I'm forced to go into the store to try to fix this in person -- and based on past experience, that's usually even worse. You typically get young kids who barely know the system, looking at you like you're crazy for expecting them to actually make an effort to fix anything. For a global company, this is a completely inadequate system. It's unacceptable that a customer has to dig, chase, escalate, and physically go to a store just to get basic information and support. Best Buy seriously needs to fix their customer communication, their system performance, and the attitude in their stores.

I purchased a 32" Samsung tv at this Hoover store in February 2026. I bought it in order to stream…read moreRoku, etc, and watch the local air channels. It proved nothing but trouble, as every time I turned it on it required me to sign in by typing on the remote my email and password which I entered in set up, thinking it would be a one time thing, or scan the QR code on the screen, but that took me to the sign in box again. I used the tv about 3 times, and the last straw was when it did not recognize my email or password. So, it was a completely useless device and wasted much of my time. (See similar reviews of Samsung 32H5000FF, and avoid it!) I tried to put this review on the BB site, but could not, probably since I took the tv back yesterday. They would only give me an in-store credit, so I took it. My other option was to smash the tv with a hammer or brick. I understand their rule about returns. However, the man who issued the credit was condescending, as much as said the geek squad would check it out and would just sell it again. He said I could send it back to Samsung. I said, why doesnt BB send it to Samsung and tell them to quit selling defective products. Anyway, he assumed that I did not know how to set it up and use it. So, he was arrogant, and rude. I have never liked BB, and even less now. At least I can give the credit to someone for a gift, if the store doesn't go out of business this year.

1-Star Review -- Extremely Disappointed I ordered a…read moreChristmas gift from Best Buy and the entire experience was a disaster from start to finish. When my order shipped, they used a delivery company called Roadie, who couldn't communicate properly and wasn't able to navigate to my house. When I offered to meet them somewhere easier, they instead tried to refund my order and return it to the store without even delivering it. I contacted Best Buy support and they reshipped the order, and this time I chose pickup at the Hoover location to avoid any more delivery issues. The pickup date said Sunday, so we waited all day to pick it up--only to find out nothing was ready. When we asked an associate for help, they were rude and acted like they had no interest in helping us at all. At that point I'd had enough. I ended up getting everything refunded and I'll be taking my business somewhere else. Save yourself the frustration--I wouldn't recommend wasting your money or time here.

Dan and John are great guys. They make TV repairs quickly, expertly and at a reasonable price. If…read moreyou need TV repairs, this is the place to go!

So Yelp told me there was a RadioShack here. I was hyped. I wanted to relive the glory days--buy a…read morephone charger, maybe a laser pointer, or just sniff that nostalgic smell of dusty electronics. But when I showed up... it was definitely not a RadioShack. It was just a suspiciously quiet store selling one single type of product. No customers. No employees. Just... stillness. Like a liminal space where time and capitalism go to die. No tech. No wires. No soul. Just row after row of overpriced items and the kind of quiet that makes you think someone's watching you through a tiny camera hidden in a lamp. I whispered "RadioShack?" and the walls creaked. A single flyer fluttered off the counter. I left immediately. If you're looking for HDMI cords, don't bother. If you're looking to accidentally get caught in a federal investigation, though? This might be your place.