Dear Melonie Marple, Au.D. CCC-A, Director and Board Certified Audiologist, owner of Audiology and…read moreHearing Solutions, Inc. It appears that you are incorrect and mistaken in your statements and please remember it was your choice not to be available to talk to us in our many attempts via phone and in person at your office in Winchester. Happy to see that you have time for us now since it involves the Yelp review. Your statement: I apologize that your insurance gave you bad information - Dear Melonie, BCBS told us two important points 1, we have a hearing test for $0 cost to us for the entire family and 2, BCBS confirmed that the test would have been free if Audiology and Hearing Solutions would have performed that free test vs the comprehensive test. That still stands today with BCBS. Your statement: But to set the record straight, your children had hearing concerns that necessitated a diagnostic evaluation. - Dear Melonie, why you either did not look at your records or ignore what's in your records, that is entirely your call. Your records should show that the reason we all went for the free hearing test was originated by me telling my Husband, he can't hear me. That was also a discussion point with one of your doctors when my husband was asked "why are you getting the hearing test done, do you have any symptoms or concerns". No, there was no concern about our kids having any hearing issue, the kids got tested because BCBS told us everyone in the family can get the free test. Your statement: I complete testing based on the patient's needs not what an insurance company dictates. - Dear Melonie, we scheduled and got confirmed the free test with Audiology and Hearing Solutions. At no time did we receive any information from Audiology and Hearing Solutions that this changed until Audiology and Hearing Solutions invoiced us, nearly $800. Your statement: If I did not do this, then I would not be following my code of conduct and ethics. This is in no way taking advantage of you, I do not know anything about the insurance plan or what they pay when I complete my testing. I do what is best for the patient. - Dear Melonie, this is not your hospital environment anymore, you decided to have your own practice and I will follow up on my reading on your ethics and business ethics. Your statement: Your insurance did pay their portion, and just so we are transparent, the deductible for you and your wife was $64.74 each and $150.15 for your children. This adds up to $431.78 that you paid, not $800 as you indicated in your review. - Dear Melonie, as you stated (your words) "... not know anything about the insurance plan or what they pay ...", still you are correct that BCBS paid you on the comprehensive test that someone at Audiology and Hearing Solutions invoiced to BCBS and, you are also correct that we got the subsequent deductible on the comprehensive test. Unfortunately, we expected our deductible to be $0. You publicly post what you believe our deductible was so why not post the payment Audiology and Hearing Solutions received from BCBS for the comprehensive test vs the payment Audiology and Hearing Solutions should have received on the free test ? Your statement: While I appreciate you indicating that our practice was a pleasant experience, I think this review would have been better placed on your insurance's review page. - Dear Melonie, I understand your position and your attempt to protect your business now, even true you don't know anything about billing, looking up records, engaging in conversations with customers that like to talk to you (prior to posting at Yelp) and that you have given us the impression that you see yourself as the "Dr. House" of audiology disregarding parents, customers and insurance ethics. The visits to your office can be described as pleasant. I can also tell you if you had discussed with us that you would like to proceed beyond the agreed visit parameters, we could have avoided this entire situation. So, NO that review is placed correctly with Audiology and Hearing Solutions. Our Family is happy that you are not a Dentist. I can just see getting my child back with braces when she was sent in for a cavity. I am considering contacting the governing agency for your license to practice because your belief in what is ethical should be reviewed.

Dr. Marple is amazing! She is one of the best doctors ever. Mom saw her for a long time, and she…read morewas always listening to Mom's issues and helping her hear better. She understands her patients and is kind and considerate. We highly recommend Dr. Marple!

Review for Atlantic Hearing Care, Inc - Swampscott, MA By…read moreCarl Christie - Nahant, MA I'd like to share my experience with Atlantic Hearing Care, Inc at 990 Paradise Rd, Suite 3A, Swampscott, MA--especially with Dr. Taylor Chabot, Au.D. Taylor is exceptionally knowledgeable, educated, and experienced across all aspects of audiology. She understands both the unique challenges her patients face and the wide range of hearing equipment options available, including the subtle differences between specific devices. Taylor is kind, patient, and friendly, and it's clear that she genuinely enjoys her work--helping people improve their quality of life through better hearing. I also had a very positive experience with Atlantic's newer audiologist, who was professional and attentive throughout my visits. Finally, I'd like to recognize Karen Tracchia, Patient Care Coordinator, who was always welcoming and upbeat. Her friendly energy made each visit a pleasure from the moment I walked through the door. As I continue my audiology journey, Atlantic Hearing Care will certainly remain an important part of it. Respectfully, Carl Christie Nahant, MA

Buyer beware!! This is actually a small office space that Hear More Associates of Lexington rents…read morein North Andover. Their main office is in Lexington, MA and appointments in North Andover are hard to come by. When you do get an appointment at the NA office you'll find they have no staff, equipment or supplies needed to fully service your hearing aids. So far, my experience with this office has been extremely frustrating and disappointing. Check out the reviews for Hear More Associates in Lexington to get a better idea of what to expect. Unfortunately, I got fooled by the high rating for "Discount Hearing Aids" North Andover.

Can't say enough good things about Discount Hearing Aids. I have been wearing hearing aids for 25+…read moreyears and have been to numerous audiologists and have worn different types of hearing aids. The staff at Discount Hearing Aids have been so helpful and had me fit with great hearing aids that sounds and look fantastic. If you need any assistance with your hearing, this place should be your go to spot!

Had a horrible experience with Moon. This place is one of only two Eastern Mass. providers for my…read moreinsurance plan's hearing aid discounts. Made an appointment to get info and a quote on hearing aids prescribed for me by my audiologist. The person I saw seemed surprised that I already knew what I wanted, and that I declined the expensive add-ons and services she recommended. Then she told me that I hadn't done enough research online before my visit. No hearing test was performed (I brought my own), no hearing aids were evaluated, no ear molds were fitted... but yes, you owe us $75 for your visit today! Now I know why I was the only patient in the office that day. These guys are very scammy. Approach with caution.

This office practices tricky tactics. I brought my 97 year old mother…read more in for an evaluation of purchasing a new hearing aid. I confirmed multiple times in advance there would not be a charge. As we were leaving the receptionist asked the doctor (Dr. Nataliya V. Ayzenberg) for a bill. The doctor said there is no bill. But when I got home I got a phone call saying they forgot to charge us $75. I told them we originally had an appointment in October which I canceled when they told me there would be a $75 office visit charge and an unknown dollar amount to get it repaired. so I canceled the appointment as we decided it would be better to do an evaluation for a new one since this one had already been repaired once for a $250 charge and Tufts was offering new hearing aid for $250. When I made the new appointment for November I explicitly stated that I was solely coming in for an evaluation to get a new hearing aid at the cost of $250. I confirmed at least three times during that conversation that there would not be an office visit charge. I also confirmed this with Hearing Care solutions who contracts with Tufts. During the appointment the doctor said oh you already have hearing aids. let me dry them for you and see if this resolves the problem. She also informed us that we could buy a hearing aid dryer for $25 if we have a problem in the future with the aid, which we said we would purchase and did. Had the doctor told me this would then cause us to be charged $75 I would have declined the offer for her to clean them as I was purchasing the dryer and could do it myself. obviously she was also not aware of the $75 charge as I stated above when we were leaving the receptionist asked her for a bill and she said there was not one because it was a hearing Care solutions case. They have now sent this to a collection agency. I would not recommend this office as they are practicing deceptive tactics.

Tobias & Battite Review…read more From the minute Roberta answered the phone and scheduled my first appointment, I knew I was at the right place. Efficient and friendly with a good sense of humor, a quality I value; Roberta owns the face of Tobias & Battite. I couldn't be happier with Dr. Halie Paperno, the audiologist I see. Dr. Paperno's consultation was thorough - from the hearing test, the mapping of ear my canals, explanation of state-of-the-art products through to the insurance coverage (I'm covered, Yay!) Oh, and I would be remiss if I didn't give a shout-out to Miles, extern extraordinaire. If you are looking for hearing care specialists, look no further than Tobias & Battite.

Dr. Costello is an amazingly caring ENT who not only treated me when I first had symptoms of…read morehearing loss, but referred me when he knew I needed care at Mass Eye and Ear in 2015. Fast forward 6 years and I had lived through a medical saga that turned out to be a spinal CSF leak and I had to travel cross-country dozens of times for experts to treat that condition. Those doctors thought my hearing loss, tinnitus, and vestibular issues were additional symptoms of the spinal CSF leak, but after surgery to repair that issue, my ear issues did not resolve when the rest of the leak symptoms did. We thought maybe it was just damage from the leak that became permanent and I gave up on looking for different answers. That's when I made an appointment for a follow-up hearing test with Dr. Costello even though I hadn't seen him in years. I remembered that he was so kind and didn't think I needed anything more than testing to see if my hearing loss had changed any over the years. I brought all sorts of information with me regarding spinal CSF leaks so I could share my story with him and all that had happened to me and my case over the years In case he ever came across another patient like me. Not only was he open to hearing all about it, but he was excited to talk and learn more!! While I was speaking with him, he pulled up the imaging I had at MEEI years ago and realized almost immediately that I had a condition that was overlooked by the MEEI doctors that explained all my ear issues - hearing loss, tinnitus, popping, vestibular deficits, etc! He immediately realized that I needed to once again be seen at MEEI, but after I shared my concern about the previous doctor I saw there not telling me about the issue (semicircular canal dehiscence) years ago, so he personally called and got me connected with a doctor there that he really admired. She was wonderful, too! I am currently still going through testing at MEEI and a path forward for me is still unknown, but with Dr. Costello's keen eye, caring nature and follow-through, I no longer have mystery symptoms that may have caused me many more trips across the country and dangerous procedures, thinking that they were still due to the spinal CSF leak!! Dr. Costello cleared up so much for me and I will forever be grateful. Even if my continued issues are not able to be resolved, I now have answers and relief from the worry of not knowing what was happening to my own body and brain. I know that sometimes his daughters check the Yelp reviews, so if you are reading this - please know that your Dad is awesome and please tell him how much I appreciate him! Tammie Stanford (no idea why Yelp thinks I'm from San Francisco - I'm from Wilmington, MA lol)

I had a tonsillectomy on August 7nth 2023. I met with Dr. Brown who was extremely professional and…read moremade sure I was set up with the surgical coordinator to get this procedure done and over with. Sherri Morales, the surgical coordinator was extremely rude and careless. Every-time I had called her number to speak with her about my surgical time and or questions I had leading up to my surgery she had an attitude and no interest on being on the phone or in person talking with me, which is part of her job to remind you. The doctor/surgeon I had was Dr. Doolittle. I was prescribed 40 Oxy @ 5 mg and was told by one of the discharging nurses at Shields Surgical Center to take Tylenol every hour. My caretaker was there to receive the pain regime since I was still coming out of the anesthesia. By day 2 post op I was vomiting non stop and couldn't stop shaking. The person who took care of me as well as myself were greatly concerned. By day 3 post op I was rushed to the Hospital by ambulance closet to me, and had told them the type of procedure I had, as well as the pain regime I was directed to be on after surgery. I was overdosing and slowly killing myself without even having the knowledge of it. The doctor over at the hospital was greatly concerned for my liver and how much Oxy and Tylenol I was prescribed and being told to take. I was severely dehydrated as I didn't eat or drink knowing that I would throw it up due to Oxy and Tylenol. I also had a UTI. Dr. Doolittle had instructed me to NOT take any Ibuprofen or Motrin because of bleeding. The doctor at the ER told me otherwise. I left the hospital after being on an IV, prescribed nausea meds and as well as a new pain regime which consisted of Tylenol and Motrin/Ibuprofen every 3 hours switching them so I get a little bit of something every 3 hours. ENT were very quick to send my bill to me. I had spoken with Jennifer and had a referral from my PCP sent over to them as well as insurance to cover the bill. A week went by with no phone call back from them regarding the bill, including no e-mail or mail sent out to my address. I called them to make sure everything was squared away with my bill. It wasn't. Nobody called me to let me know that they needed another referral from my PCP. I am now 1 month post op, and on my right side of the back of my mouth (where my tonsils were once located) I still have a chunk of tonsil that was not taken out. I have relocated since my surgery and am now going to have to find a new ENT doctor to fix Dr. Doolittle's mess. I am so frustrated as this was my first surgery ever and no one took care of me like I thought I would be taken care of here. My anxiety about this surgery was extreme, I got sedated before surgery because of the stress and anxiety I was having while nurses and the anesthesiologist were prepping me before I went under the knife. It takes a lot to trust anyone when you aren't conscious enough to be able to trust them visually. Please take this as a precaution before entering this office and receiving treatment.

I have been seeing Roney Desousa, Hearing Instrument Specialist at Audiology Services of Belmont…read morefor several years. He has provided excellent service for my hearing aides from cleaning them, changing my domes & assisting any hearing aide problems I may experience. He is as pleasant as he is knowledgeable in his field. I always feel confident in his ability to assist & I highly recommend him. In addition the entire support staff are very professional & friendly. Margaret Lynch

Initially I wasn't coming out here to do a review. Just Checking The Hours. And wasn't intended on…read morewriting a review. I saw this when I did my search. I came across 4.5 *****. How can this be true? I saw one star review. When I damaged my hearing aid. They gave me another one for a replacement. Until they could FIGURE HOW AND WHY! All I can say is that this business. Never makes us feel like an inconvenience to them. Wait time. Never I came in once without an appointment. They totally helped with my minor issue.

The most professional and knowledgeable staff. Went above and beyond what was required. So helpful.read more

Lyme/Babesia fighter which created additional auto immune diseases ; modern medicine continues to…read morefail me which lead me to The IV Hub. Noreen and her team met with me and consulted in depth with me . We targeted my issues with Myers Cocktail with added Glutamine . Within 24hrs I felt positive effects. My fatigue , guts issues , brain fog , skin issues and body aches subsided . Nutrients via IV has proven to help me heal. I highly recommend The IV Hub , very clean space , knowledgeable and the team exhibits overall concern for their patients to reach resolution . I hope my review helps others as Noreen and her team have helped me. Grateful , Denise