Dr. Costello is an amazingly caring ENT who not only treated me when I first had symptoms of…read morehearing loss, but referred me when he knew I needed care at Mass Eye and Ear in 2015. Fast forward 6 years and I had lived through a medical saga that turned out to be a spinal CSF leak and I had to travel cross-country dozens of times for experts to treat that condition. Those doctors thought my hearing loss, tinnitus, and vestibular issues were additional symptoms of the spinal CSF leak, but after surgery to repair that issue, my ear issues did not resolve when the rest of the leak symptoms did. We thought maybe it was just damage from the leak that became permanent and I gave up on looking for different answers. That's when I made an appointment for a follow-up hearing test with Dr. Costello even though I hadn't seen him in years. I remembered that he was so kind and didn't think I needed anything more than testing to see if my hearing loss had changed any over the years. I brought all sorts of information with me regarding spinal CSF leaks so I could share my story with him and all that had happened to me and my case over the years In case he ever came across another patient like me. Not only was he open to hearing all about it, but he was excited to talk and learn more!! While I was speaking with him, he pulled up the imaging I had at MEEI years ago and realized almost immediately that I had a condition that was overlooked by the MEEI doctors that explained all my ear issues - hearing loss, tinnitus, popping, vestibular deficits, etc! He immediately realized that I needed to once again be seen at MEEI, but after I shared my concern about the previous doctor I saw there not telling me about the issue (semicircular canal dehiscence) years ago, so he personally called and got me connected with a doctor there that he really admired. She was wonderful, too! I am currently still going through testing at MEEI and a path forward for me is still unknown, but with Dr. Costello's keen eye, caring nature and follow-through, I no longer have mystery symptoms that may have caused me many more trips across the country and dangerous procedures, thinking that they were still due to the spinal CSF leak!! Dr. Costello cleared up so much for me and I will forever be grateful. Even if my continued issues are not able to be resolved, I now have answers and relief from the worry of not knowing what was happening to my own body and brain. I know that sometimes his daughters check the Yelp reviews, so if you are reading this - please know that your Dad is awesome and please tell him how much I appreciate him! Tammie Stanford (no idea why Yelp thinks I'm from San Francisco - I'm from Wilmington, MA lol)

I had a tonsillectomy on August 7nth 2023. I met with Dr. Brown who was extremely professional and…read moremade sure I was set up with the surgical coordinator to get this procedure done and over with. Sherri Morales, the surgical coordinator was extremely rude and careless. Every-time I had called her number to speak with her about my surgical time and or questions I had leading up to my surgery she had an attitude and no interest on being on the phone or in person talking with me, which is part of her job to remind you. The doctor/surgeon I had was Dr. Doolittle. I was prescribed 40 Oxy @ 5 mg and was told by one of the discharging nurses at Shields Surgical Center to take Tylenol every hour. My caretaker was there to receive the pain regime since I was still coming out of the anesthesia. By day 2 post op I was vomiting non stop and couldn't stop shaking. The person who took care of me as well as myself were greatly concerned. By day 3 post op I was rushed to the Hospital by ambulance closet to me, and had told them the type of procedure I had, as well as the pain regime I was directed to be on after surgery. I was overdosing and slowly killing myself without even having the knowledge of it. The doctor over at the hospital was greatly concerned for my liver and how much Oxy and Tylenol I was prescribed and being told to take. I was severely dehydrated as I didn't eat or drink knowing that I would throw it up due to Oxy and Tylenol. I also had a UTI. Dr. Doolittle had instructed me to NOT take any Ibuprofen or Motrin because of bleeding. The doctor at the ER told me otherwise. I left the hospital after being on an IV, prescribed nausea meds and as well as a new pain regime which consisted of Tylenol and Motrin/Ibuprofen every 3 hours switching them so I get a little bit of something every 3 hours. ENT were very quick to send my bill to me. I had spoken with Jennifer and had a referral from my PCP sent over to them as well as insurance to cover the bill. A week went by with no phone call back from them regarding the bill, including no e-mail or mail sent out to my address. I called them to make sure everything was squared away with my bill. It wasn't. Nobody called me to let me know that they needed another referral from my PCP. I am now 1 month post op, and on my right side of the back of my mouth (where my tonsils were once located) I still have a chunk of tonsil that was not taken out. I have relocated since my surgery and am now going to have to find a new ENT doctor to fix Dr. Doolittle's mess. I am so frustrated as this was my first surgery ever and no one took care of me like I thought I would be taken care of here. My anxiety about this surgery was extreme, I got sedated before surgery because of the stress and anxiety I was having while nurses and the anesthesiologist were prepping me before I went under the knife. It takes a lot to trust anyone when you aren't conscious enough to be able to trust them visually. Please take this as a precaution before entering this office and receiving treatment.

I recently had a surgery performed by Dr. Brown, who did an excellent job before, during, and after…read morethe surgery. He took the time to fully explain the procedure and answer all questions in a thoughtful and caring way. The surgery was performed with utmost care not only of resolving the underlying issue but also in ensuring the healed scar would be minimally visible. After the surgery he made great effort to contact me and ensure recovery was proceeding well. I would definitely recommend Dr. Brown if you're in need of a professional, down to earth, ENT surgeon whose focus is on the patient - both their understanding and treatment.

I'm 77 and have seen a few MD's in my time. Dr. Gallivan is clearly the best. She is patient,…read morecaring, skillful and responsive and always greets me with a smile. These are qualities valued by old timers.

I've known Dr. Gallivan for years. Tonsils and adenoids for one child, tubes for two others. A…read morehuge take away was the hug she gives while your kids are getting there sleepy meds before surgery because she knows how it affects us as parents. That was many years ago. over the past year it's been care for myself. the last two visits not only did she address my ENT concerns but also solved other conditions I've been experiencing. she could have easily shooed me out to the appropriate specialist (which she does want me to follow up with these other specialist for sure) but she sat with me for 45 minutes even knowing it was not an ENT issue. I left my visit with clarity and direction. I can't say enough about her expertise, bedside manner and true care for her patient. There are not enough stars to rate Dr. Gallivan!

I have never written a review before and held off on this one for a while but I realized with all…read morethe glowing praise it was my duty to offer my experience. I went to see Dr. Brown a while back as a second opinion, which I disclosed on our first visit, for a sinus issue I unfortunately still suffer from. At first he seemed kind and caring and wanting the best and asked me to keep calling back every few weeks to see how I was doing, which I did. Unfortunately in one of our follow up calls, when I told him I was still seeing my original doctor, he got angry at me and said he would no longer see me anymore, calling it "unethical." I was in shock! I'd never had a doctor speak to me this way. My health will always come before someone's ego. I'll see 50 doctors if that's what it takes. So if you're lucky enough to get the experience others have written about here that's great. Unfortunately Dr. Jekyll became Mr. Hyde to me so just be wary of what you're getting into.

I do not even know where to begin. I became a patient of Dr. Brown's by chance, after a series of…read moreunfortunate circumstances and a CT scan to check on a skin infection found a tumor in my parotid gland. My PCP referred me to Dr. Brown's practice following an MRI and the few weeks of uncertainty of what exactly this tumor was truly was a blur. The second Dr. Brown walked into the exam room I immediately felt comfortable and could sense his confidence in figuring out whatever was going on with me. He did just that and even was kind enough to consider my upcoming (now postponed because of COVID) wedding. He explained the tumor, where it was, the statistics of where it was and how that relates to complications and recovery. He thoroughly explained and was honest with me about the surgery and the high likelihood of temporary and some permanent side effects. He even told me to expect a few side effects he was fairly confident could or would happen. I was nervous, considering I didn't have an ailment needing to be fixed, rather we were doing this so I didn't need to deal with repercussions later. But I knew I was in good hands. Today, I am one week post op. I have not experienced pain. I have zero of the adverse effects that were expected. Well, I guess one but a numb ear is something I can live with and was the least of my concern. It was comforting to know Dr. Brown was just as happy with the outcome of this story for me as I am. Sure, some of it is "luck" as he put it but it's also skill and attention to detail. That meant so much to me. I also want to note that I'm 26 years old but have seen ENT doctors my entire life having been born premature, diagnosed with hearing loss at age 8, and having nothing but ear, nose and throat issues for years. I remember just about every doctor I've encountered and I thought my last physician was the best of the best. I honestly can say, and have told my family and friends, Dr. Brown is tied in my book as the best ENT I've ever had and I'd trust him again in a heartbeat. Thank you so much Dr. Brown! Go celebrate this success because you very much deserve it.

The moment I walked into Shields I was treated with extremely friendly staff from the receptionists…read moredesk, to the pre op area. As soon as I was settled into pre op I was treated extremely well by a very friendly nursing staff to the time I go into OR greeted by extremely friendly doctors and anesthesiologists. Treated like a vip all the way and for minor procedures everyone here treats everybody with the utmost of care. Payment plans are extremely flexible even though it seems like a lot their service outweighs the cost of this facility . Definitely will consider these people again if the need arises ice again. Thank you everyone at Shields Surgical Center for a very positive and stress free experience.

Dr. Ring and her staff are very pleasant and easy to work with. My new hearing aids have changed…read moremy life. Highly Recommended!

From the owner: Audiology and Hearing, Solutions Inc. provides hearing tests, hearing equipment, and hearing aids…read moreservices to the Greater Boston, MA area.