Beyond testing my hearing and helping me select the correct hearing aid, the staff at the Toms…read moreRiver office is always helpful in providing free supplies, quick repairs, and follow-up visits. Their office opens at 7am, so you don't get into work late even if you have a long commute, no other doctor office offers this. The small receiver unit in my hearing aid blew-out a couple times (apparently a known issue with all manufacturers), and being able to stop in first-thing in the morning and have the problem resolved before my work day starts is exceptional. It is important when purchasing a instrument you will depend on to consider the availability and convenience of support and service.

Drove 90 minutes to see Dr. Kim Richards and was told my appointment was at 2:30 pm, not 3:00 pm…read morelike I was told on the phone. They refused to see me "so late in the day" even though the office is open until 5:00 pm. I decided to go to a more understanding office.

Dirtbag company targeting Seniors by buying personal info and inundating mail box with junk mail,…read morein this case for my mother who has been dead for 2 + years. New tactic of sending junk mail without even putting their business name on envelope to make people open it . Fake writing claiming "only 18 appointment left" If product was what they claim would not need all these scams !! Need to spend some of your profit and update your mailing list stop sending junk mail to dead people!!

Great office with very friendly people. Very efficient office always on time and always remind you…read morepromptly of your appointments. Would definetly recommend this office.

I have been doing business with Hear Direct for over 15 years, I have always been a satisfide…read morecustomer. Tom as always met my need and has always been there for me. I would not go anywhere else.

Don't miss a word of what is happening around you. See Tom at Hear Direct for a hearing screening…read more The screening is free of charge. The hearing aids are afordable. He will be there for you to make adjustments. I have been going here for more than five years and I highly recommend Hear Direct.

A blocked ear that wouldn't clear up using drops finally forced me to see an ear specialist. The…read moredoctor my family previously used for years had recently retired and sold his practice to a group. When I called them for an appointment I was told there was a 2 week wait and I would have to go to their Manasquan office. I politely thanked them and browsed the Internet for someone closer and with decent reviews. I found Dr Iannacone's practice, it was in nearby Toms River, on the road where my regular physician was located and his review were impressive. I called and was told to come in the next afternoon. I found that by completing my patient information online, I saved time and my "in office" wait was less than 5 minutes. Very efficient process, extremely nice staff and Dr Iannacone was personable, informative and best of all cleared my ear blockage in minutes. I'm very impressed with this office and would highly recommend Dr Iannacone to anyone searching for an ENT specialist.

From the second I walked in the door, I was impressed by the kind and professional staff. The…read moredoctor was very thorough and I didn't feel rushed at all. He listened to all of my concerns and addressed each one. I highly recommend Dr. Iannacone.

They were fine when I was covered by USHC but when I changed over to Aetna (which provides…read morediscounts for hearing aids) they told me that they only carry hearing aids in the $3K to $5K price range. I guess they couldn't get enough money from Aetna. Only concerned about money and not the patient.

Made an appointment online using THEIR website which allows for appointments as early as 9AM,…read more Arrived for the appointment and was told that "they do not do 9AM appointments." The receptionist looked up our appointment and, sure enough, it was registered on their computer.. So, we made a new appointment for 10AM, two days later, and took the paperwork so we could fill it all out at home. At home, we call Hear USA to share the ridiculous scheduling snafu and the person who answers the phone states that she IS a customer service rep when we ask for one. When she is told about the scheduling issue between the website and the actual office, she develops a real attitude and snaps that there is not a capability for appointments to made online-even though we had already done so. She told us we were on the wrong website-hmmm, we got the phone number (that reached HER) from the website, Hearusa.com, which IS their site, their logo, their addresses. Remember, this is the site on which we made an appointment that registered and was logged into their computer when we went for the original appointment. We tell her to look at the site (while we also pulled up the site from home) and she snaps that she does not see a tab for appointments. Meanwhile, we are looking at the booking tab, click on it, see the appointment calendar and the ability to make 9AM appointments. We cut the chat with Miss Attitude short and she said she would escalate us to customer service. Hmm, she just said she WAS customer service. Then she hung up on us. We show up for the 10AM appointment and are told. "Oh it will be just a couple minutes.": This was fine as we arrived early. Keep in mind that this was the FIRST appointment of the day. At 10:09 (22 minutes after being told it would be a couple of minutes) we finally left. The audiologist was not even in the office yet even though we had a 10AM appointment-the first appointment of the day. They will not have an opportunity for another strike. Awful organization with astoundingly awful customer service and business practices.

I had a very disappointing experience during an EMG of the brain at Shore Neurology. The technician…read moredid not introduce herself, gave only a very quick explanation of the test, and immediately began placing electrodes without checking in on my comfort. During the procedure, I experienced significant head pain and was visibly upset, with tears in my eyes. Unfortunately, there was no empathy or reassurance--only repeated instructions to "sit still." It felt dismissive and unprofessional, especially given that patients undergoing neurological testing are often anxious or in pain. This type of bedside manner is concerning, particularly when working with sick or elderly patients. When I later shared my experience with the doctor, I was told this was not the first complaint about this technician, which made the situation even more troubling. I hope Shore Neurology takes this feedback seriously and works to ensure patients are treated with compassion and care. Shame on you for not reprimanding this employee.

Let me start by saying this review is not about the doctors. I drove my friend, who was…read moreexperiencing memory issues, to an appointment with a technician named Robin. The procedure she had involved wearing a neurological device for 3 days to analyze her medical issue. I questioned the tech at the first appointment to find out what my friend could or could not do while wearing the device. I was only told "no bathing, showers, or head scratching". She was very abrupt in her answer. I let it go. The following Monday, we returned to have the device removed. Same technician, Robin. When my friend came out of her office, she looked upset. I questioned her, and she stated she wanted to go to the car. At that point, she started to shake and filled up with tears. Robin rudely told her she was supposed to read the instructions in the pack and change the batteries. She told her it probably would only show one day of results, so she just wasted her time! She said she was rough taking the electrodes out of her hair, and let her leave the office with her hair sticking up with red dye in her white hair. I tried to make her laugh by stating she had devil horns just to calm her. At this point, I asked her to sit in the car because I had to take care of something. I went back to the office to question her unprofessional behavior. Robin just happened to be eating her lunch at the front desk with the receptionist ( who was very nice). I proceeded to question Robin's actions, and she bluntly told me it was my friend's responsibility to listen when she gave her instructions! I laughed and asked, "What kind of professional are you? My friend was there for memory issues, and you berate her for not understanding you? I also told her that I questioned her (Robin) after the first visit, and she never mentioned the battery pack or enclosed instructions. I'm not in the medical field, so I would not know what was in the battery pack. She pointed to her name tag and said, "Go ahead and report me, my name is Robin!" Basic instructions when the appointment was made should have included wearing a button-down shirt, since a pullover, like my friend wore, made it impossible for her to change her clothes while living alone. Explain how involved the procedure would be, not to drive alone, and how to deal with the anxiety she felt wearing the device for 3 days, living alone. Dr Miskin is her doctor, but he was not involved in this complaint. I have read good reviews about him, and my friend appears to be comfortable with his care. It is upsetting to know a Shore Neurology would hire a person like Robin, who truly caused emotional issues for my friend. NJ has laws against elder abuse. This technician needs to read them. No medical professional should insult anyone, but especially a woman in her 80s with memory issues. Having a negative person represent the medical group can hurt the reputation of the staff. I hope the doctors address my concern.