Huge shout out to these ladies! I use this company for work & they are so communicative and…read morefriendly. They take their work seriously and personally. They are willing to walk outside to help you load and unload. They help you make deadlines and call when they have a question. They are professional, speedy, and so kind. Super affordable, too. Will be back here time and time again.

Yesterday I stopped by to pick up a package. When I arrived, the line was wrapped around the store…read more Whenever I see the line this long, I know I'm going to be in there a lifetime. But not yesterday! The three ladies working the counter yesterday was very efficient! They got through every customers's needs effectively and efficiently. And I wasn't there long at all!

I've come to this particular location (corner of Veterans Memorial & Discovery Blvd) a couple of…read moretimes within the last 12 months. And I have never had a problem. Today was no exception. I'm specifically taking time out to write a review today because of the stellar customer service from the moment I walked in. I was greeted, asked to approach the counter with a smile & "how can I help you?". I needed to print several pages and I mistakenly sent the request to the wrong local UPS email address. Finally after several attempts and no messages available to print, Ms. Leslie asked to see my "sent" messages on my phone & she immediately realized I had added an extra letter to the email address (......... a big "duh" on my part ‍). She PATIENTLY waited by the computer for me to re-send all the emails and told me it was "no problem at all" when I expressed disdain at my own mistake and for holding her up from the next customer..... like a whole 7-8 minutes. LESLIE is gracious, kind and exactly what UPS should hope for in great customer service. I WILL return to this location.

Big shout out to the staff and Mr George from the West Coast for taking it to the next Fed Ex…read morelevel!! I called and set myself up with the right person. George buddies me by suggesting I visit the store and he could walk me through label crreation. The Fed Ex website was down for two weeks and my situation was desperate and time was running out. The expectation surpassed the experience and George walked me through setting up the label and emailing it in PDF form to my client. The rest was history. Because I have an account my tracking for the package was simplified once the package was accepted in the FedEx ecosystem. Good help is hard to find, and George was leaving support to this location because of staff shortage. His normal office is in Buckhead near Phipps Plaza. When I need help, trust I will be putting on the extra miles if necessary to connect with George. The biggest challenge and area of opportunity is Fed Ex's phone lines. They connect you to anAI source that doesn't comprehend very well when the customer needs are urgent. Instead if you don't choose the correct option which is super slim it will disconnect you. I was disconnected on at least 8 times before someone picked up the phone. Fed Ex spends tons of money on this system without keeping the needs of the customer first. Maybe this experience will render an evaluation and things will change

Poor customer service. Manger is rude! Don't work with them because you will find out soon they…read moreare a poorly run store.

Stopped in for a Revolve Easy Return. There was a line with people behind me (I would have been the…read morenext person helped) when someone stepped up and opened another operating space. The guy behind me walks right up cutting me in line. The staff member saw this and looked uncomfortable but didn't do or say anything about it to the guy. Before I could open my mouth to say something a different staff member saw this and stoped what she was doing to help me with my return while apologizing and diffusing the situation. I wish I had her name, but I don't but I'd like to thank her.

I walked into the store. There are two workers visible (not sure if there were others). One worker…read moreis in the back on the computer - I will give her the benefit of the doubt and assume she was working. The other individual was discussing his side job of DJ'ing with someone. Offering his card and talking himself up. Basically doing everything but help the actual customer. Once their discussion ended, he finally acknowledged my presence. They clearly need a real manager at this location because what they got ain't working.

Service was outstanding & customer service was some of the best I seen in any establishment as well…read moreas very helpful want give a big shout out to MALCOM For assisting me the moment I walked in the door He was very big help no need of being told what to do helped in every way possible as my hand was broke and wasn't able to do much but big shout out to the man MALCOM

I recently had to drop off a package. And the representatives were so helpful. I would definitely…read morebe going back. I didn't have a problem at all returning the package nice spot.

I have had a mailbox at this UPS location for nearly 20yrs. Today I closed it due to Kirsten…read more(unsightly brunette with glasses) sabotaging my incoming mail/packages. Over the years, I have had a few unpleasant exchanges with her over my mail/packages and today was the last straw. Well, I was expecting a package from Canada which was due to arrive on Feb 4/26. The items were for my brother's funeral so when I received an email from these people that my package had arrived, I swung by to pick it up. It was not the correct package so I tracked the package on my phone and saw that it was refused by the receiver (UPS @ 2451 Cumberland). I explained to her that the package coming in from Canada may require a custom fee. She (Kirsten) admitted that earlier in the day she refused a package because they didn't have any cash on hand however, she didn't bother to look at the name of the receiver or inquire what the cost was. I found that rather odd and off putting but didn't bother to question her further. She suggested I call the 1-800. I got in my car and did just that. The cost was $44.99. I immediately called back the store and spoke to Kirsten's dad (older man). I asked him how they would handle packages that required Custom Fees/COD. Her Dad explained that their 'protocol' for packages requiring Custom Fees or COD are: They would call the customer (myself) and confirm whether I wanted them to accept and pay for it on my behalf and then I would in turn reimburse them. My package was redeliverd on Feb 6/26. I went in to pick it up and asked the dad for clarification on why his daughter (Kirsten), would refuse a package without looking at the name and wouldn't even bother to follow 'protocol' given the fact that, yes, I've been a customer for nearly 20yrs. He staunchly defended her saying that maybe my name was not on the package, that I should have given them a heads up about the custom fees and blah blah blah. Sir, I just spoke to you a couple days ago about your protocol!!! None of this sat well with me so I returned by mailbox key and demanded a refund on my mailbox. The only thing consistent in this place is POOR, UNFRIENDLY, SURLY CUSTOMER SERVICE!!!!

Dante, one of the service reps always has a smile on his face no whether whether it's the beginning…read moreof the day or the end of the day when you know a lot has gone on before hand, especially during Christmas time where everyone's shipping and have little time to be polite! Dante is always friendly and always so accurate in knowing exactly what my needs are and how to meet them! The rest of the crew is great as well! It's always a fast in and out because they're so efficient! I am really sad when I have to go to other UPS stores and deal with poor service and poor attitudes. These people really rock as far as knowing how to please a customer. UPS store is to the left of the cleaners and to right of the Publix grocery store I will continue to come here as long as I can.