I've now had a couple procedures at the surgery center at Froedtert, Sergeant Health…read more There are distinct advantages to having something done here, rather than at a main hospital location. First, parking is close and easy. Usually you can stay very close to the door. Second, the facility is small and check-in is fast and friendly and the waiting area is immediately accessible. They have a coffee machine, a table or two and standard chairs and couches for family and patients. There's also a TV and a monitor which tracks patient progress through their procedure for any waiting family or friends not inside with the patient. The interior waiting areas for patients having a procedure are standard hospital bays, with no doors, curtain access, but a recliner chair for companions or family members where they can stay throughout if they prefer. The privacy is perhaps minimal, but the access for the care time is easy and open. Every team member I've encountered here has been great - friendly, comforting, and this is important, they all seem to make a personal connection - even if it's small, that makes you feel seen as an individual. Happily, the surgical teams have also done great work on my visits. I am definitely loyal to this system Great care. Made comfortable,

Healthcare can be a very personal thing. So many thing that affect your experience including the…read moredoctors, nurses, receptionists, and even the parking. The Froedtert/Medical College is a massive organization and complex, so this is a very limited review of one area, which is the Center for Advanced Care, and specifically the Ear Nose and Throat Clinic. Been coming here for several years, and have always been impressed with the level of professionalism, and care. Especially the staff that work with Dr. David Poetker. Would recommend them to others that are struggling with ENT issues. Once you are in the proper parking structure, it's a quick ride up to the 5th floor. Get off the elevator and go east. There is nice signage that will get you where you need to go. Good luck with your treatment :)

I had a fever of 103 and terrible abdominal pains. I waited less than 5 minutes. They gave me…read morefluids, ran labs, and wrote the necessary prescriptions. I felt listened to and taken care of. I will go back if I need to. Glad it's close to home.

When I arrived I was immediately greeted with a smile. I waited maybe a minute at most before I was…read moretaken back with my son. The guy who took us back was very nice and efficient. The nurse then came in and triaged us. She was nice and explained everything. We waited maybe another minute before the doctor came in. She listened to what my son was telling her and did a thorough examination. She explained next steps and what to watch for. The team was great. I was very happy at the care we received! I would highly recommend.

Found out son had a cyst in his head that was altering the overall structure as well as…read moredisplacement of a major artery. Went to see Dr. Reichert as a second opinion due to his ratings. After waiting an hour past our appointment time, he spent approximately 5 minutes (NOT kidding) with us. He came in the room, said "any headaches" (to which my son responded "yes"), with Dr. Reichert's response of "I'm not doing surgery because you don't need it." Didn't bring up his MRI results or discuss them, didn't talk about any of his structural abnormalities, didn't ask "how are you," didn't listen to any concerns, didn't ask if we had questions, kept tapping on the exam table - slouched and leaning back in the office chair - completely unprofessional, cocky, disrespectful, NO bedside manners, treated us like we didn't know anything (I myself have a medical degree as an NP), didn't even assess my son(!), opened the door, and walked us out of the room. I would NEVER recommend this provider to absolutely anyone. I have no idea who would rate him so highly, but I really hope that you look to other providers to have an understanding of what one would be like if they had their patient as the focus of attention, during an office visit that I am paying for, related to a pretty significant issue.

Not what I expected. Exceeded my expectation…read more I had to complete and bring some paperwork (medical history, etc.) and a CD with two CT scans. I thought it better to submit them prior to the app't so the Dr. might have a chance to review BEFORE my visit. How could he go through all that and the scans during the app't, which I expected to be 15-20 minutes? The doctor saw me within 10-15 minutes of my appointment time and spent over 45 minutes speaking (and listening) to me, doing a brief physical exam, and then reviewing, in detail, the CT scans of my cervical and lumbar regions. He didn't review the scan in advance. He spent the time to review them with me. I was not there to proceed with any particular action or surgery. I was there to CONSULT and strategize whether to take action now (I'm 67), or wait some years, maybe 10 or whatever, to live with my ongoing condition/s (I've had a discectomy and fusion already) and take action at some later date. Dr. King understood all that, and considering the complete Degenerative Disc Disease (DDD) I have, he recommended we take a wait and see approach on the surgery. He did refer me to Dr. Doniparthi in the Pain Management clinic to again CONSULT the possibility of an injection or trigger point therapy. (I have seen her more than once before and had injections before). I did follow up with her the very next day and her assessment was basically the same - no assurance that any injection would help... might help, might not. So... wait and see as long as I could continue to function as is. I was very pleased that I was listened to, that a conservative approach was considered and taken, and will return to Dr. King, if and when, I deteriorate to needing some intervention.