I am at a loss in reading the comments that are critical of Aurora Medical Group in Oshkosh. My…read morepersonal experience has been nothing but exemplary. The medical staff are always, without exception polite, professional, attentive and knowledgeable. Most recently, and I might add, for the first time in 30+ years I found myself in need of the emergency room. The staff were phenomenal! I was seen without any delay, the billing clerk waited until I was being seen and more comfortable before seeking the insurance information, etc., the nurses where more attentive that I thought possible, and the doctor did everything plus. Perhaps those who have been critical had bad experiences. A one-off is always possible. However, I would suggest they revisit the Aurora Medical Center again. I believe they will experience the care, professionalism, and kindness I did.

I love the few Aurora doctors I have, but I will NEVER again go to their ER. I was wheeled in…read morescreaming in pain, was made to sit through intake as I'm screaming, and I was wheeled out screaming an hour later after being treated like a drug seeker. Two days later, I was taken by ambulance (still screaming) to Ascension Mercy and was admitted immediately for intractable pain. Apparently, Aurora needs an acute diagnosis in order to provide care and, if they can't get one from an x-ray, off you go. I never saw a doctor, only a PA who was cold as ice. I asked for a neurosurgeon and she said they didn't have one. The ORAL medication given to me while there was laughable. I was discharged because there was "nothing else they could do." Now I'm sure they have their protocol and probably followed it to the letter. But therein lies the problem. I felt, and told them, that this was cruelty to allow someone to suffer so horribly and do nothing. Are the policy makers completely devoid of empathy? Or does the DEA have its foot on the neck of healthcare? I don't care which, the result is the same. We lose. Ultimately, it is Aurora's loss. Ascension had me inpatient for a week, they gave me what was needed to help control my pain, Ascension at Home was there for me when I was discharged, and I am in my third month of PT. Their care was just that...care. Wonderful doctors and nurses. I had intended to change my PCP as I moved a distance from where her office was located. I was looking at Aurora because I had my cancer care there and they were wonderful. I also have an endocrinologist there who I would follow to the end of the earth. But I've chosen an Ascension doctor because I would NEVER again go through Aurora if I needed an ER. To add insult to injury, they've been billing me since January $1000 for that visit. I may reimburse them for the two tablets they provided me, de minimus as that is. I gratefully paid for the cancer care, and all the specialist's copays, but I will not pay to be treated like a fake and a junkie, much less left to suffer. Worst experience ever.

New patient experience...and it was excellent! Had RLE (out of state) that went well until we were…read moreat our lake home here for the summer and my left eye started seeing flashes and floaters. Called my out of state docs who said I should se someone asap and was referred to Dr Raven at New Vision Center. From the receptionist who checked me in (Lisa ;-) to the RN how took me back (didn't get her name but equally wonderful), Dr Raven and team were exceptional!

I started going to NEW Vision this past April 2024 for a glaucoma testing and was extremely…read moreimpressed with the people and the experience I had. I decided to call for my annual eye exam and try them out for that since they had given me such great care. When I called, the office staff worked with me to find a day and time that worked for me. I recommend Dr. Jessica Kulick for your next eye exam. I also purchased new glasses from NEW Vision and worked with Elijah. He answered all my questions and helped me with all the options. Hope you give them a chance. Thanks for reading. Jane M. - Oshkosh WI

I was wrongly charged $115 for a blood sample screen in August 2022. My insurance ended up paying…read morefor it after I appealed the Ascension blood sample screen charge, but in the meantime while my appeal was under review, I paid Ascension's $115 charge. Big mistake. Now, after repeated efforts and a lot of my time to show Ascension how double payment for a single charge was made, and how Ascension owes me a full refund, they still cannot seem to get their act together. I had to call my bank to find out when my payment was sent, where it was sent to, when Ascension deposited my check in a bank in Minneapolis, and I even suppled Ascension with the Ascension account number at that bank. Then, Ascension disputed that my insurance company, United Health Care, paid Ascension for the $115 charge. An agent from UHC arranged a three-way phone call with the UHC agent, myself, and an Ascension customer service person to verify that UHC did make that $115 payment. Ascension still, still after at least 20 hours of my time and my insurer's time, still cannot manage to return my phone call, even though an Ascension person was assigned to my case and I was told last week, the third week in December 2022, that the assigned person would return my call. If you have a choice of hospital and/or health care systems, Ascension should be your last choice. Worst customer service I have experienced in my 67 years. If you want further proof, last week the New York Times did a front page story on Ascension's shoddy business practices and negligent customer service performance. A Pox on the House of Ascension.

I recently had the displeasure of visiting a friend in Ascension/Mercy's behavior health ward,…read morecryptically labeled only as "lab 5" in the hospital's interior directions. The treatment I personally witnessed there was horrible and inhumane. My friend was deprived of his perscribed medications by a psychiatrist whose information is unavailable through their website and whose credentials Mercy refuses to provide. He had all of his possessions taken away including his list of patients' rights. After all of this I watched a nurse with her nametag on backwards - so as to be unreadable - question why my friend couldn't name the nurse involved in the decision. As a point of fact, none of the nurses in behavior health had their nametags visible during this visit, and it's very clear that this is because of the rate of patient harassment. Even in the presence of myself and another friend nurses at Mercy were happy to outright lie, misrepresent hospital policies available on Mercy's website, try to trick my friend that was already deprived of his medications, and insist that his concerns about his stay were made up. Beyond being in violation of stated Mercy ethics policies and the laws set forth under the Department of Health and Human Services, the treatment my friend received is something no human being should ever be subject to. No one that cares about their loved ones should bring them to this place. It is Merciless.

This is the fifth time I have had to take my Mother-in-Law in for eye surgery, on the same eye you…read morewould think they would be able to get it right. The waiting room has more magazines than I've ever seen in a medical center and ironically in an eye ambulatory center. I'm guessing that it's a amenity for the receptionist as she was quite busy paging through the latest People magazine. They DO NOT offer free internet and it would be a better amenity for those that have taken off of work to be able to be productive when absent. Unfriendly. And cold. Just what you want in a health provider.

My Husbands PC is Sandralee S Quade, APNP. We even had to get another insurance just to keep her…read morebecause my husband loved how she cared for him. Then a month or so he went to see her again and she told him to tell his SOB story to a therapist? What is the deal? Don't like your patients don't be in this career. Very unprofessional.

Screwed up my boyfriend's feeding tube twice, ignored his throat cancer while in the hospital. One…read moredoctor told him to go on hospice cuz he will never make it to surgery. Come to find out they should have started radiation first before surgery. He know will never speak again cuz it's completely covered in cancer. Some nurses cares others don't give to rats butt about the patient. Will never trust them ever again

I recommend Catherine 100 percent!!!! Very nice lady felt like l knew her forever excellent job!!read more

Brough my mom to the ER for possible blood clot. We sat in ER for 3 1/2 hours. Several people who…read morecame in after and sat for much less time were taken back. I work in healthcare and no one sitting in waiting room was critical. Never kept us updated, never said there were traumas, who may be waiting for a few hours....nothing. took her to St. Elizabeth, seen within in 5 minutes of arriving to ER and back home within 1 1/2 hours of hitting the ER door.

Would not recommend the psychiatric inpatient for someone requiring mental health. That's 3 people…read moreI personally know that released too soon.