Victor installed a fireplace in our new house and never came out to turn it on and test it once gas was connected despite countless calls and texts. read more

I hired Austin Liberty Chimney to do a fireplace inspection. That went smoothly, and they recommended some additional work, which we scheduled for the following week. The scheduled day/time came but nobody showed up. I called and they said they'd forgotten to call over the weekend telling me the part hadn't come in yet. I'd taken time off work to schedule around that appointment, so the oversight was extremely inconvenient. I asked about rescheduling and they said they'd call me back, which they never did. I tried calling for weeks and couldn't even leave a voicemail because the mailbox was full. Finally, I gave up and scheduled another company to do that work, but they can't get us in until after Christmas, which means we're unable to use our fireplace for Thanksgiving or Christmas. Also, now it seems that the money we paid for the inspection may be wasted because the new company will likely charge me to do their own inspection. I really wish Victor would return my calls and get this work scheduled before Christmas, but I cannot waste any more of my own time calling with no answer. Very disappointing. read more

First off I'll say that he's a really nice guy. Came out to my house, looked at my chimney and told me that it's never been used. On his recommendation I purchased a gas fireplace log kit and he told me he would install it. He scheduled an appointment, but he never showed and didn't communicate. I messaged him and we scheduled a second appointment for 1:00pm and when he didn't come by a second time I messaged him. He said he came by an hour early, but didn't notify me. So we both scheduled a third appointment and he didn't show a third time. I really wanted to work with him but after no-showing three times, I'm done. read more

Victor and his colleague were prompt to come out to diagnose the potential issue on why my gas fireplace wasn't working. During the visit, I was told to order a replacement part online. Once the part was delivered, I was told to call them to install the part. Since the initial visit, it has been impossibly frustrating to get the company to return to install the part. I made multiple appointments with Victor for a return visit last week and he missed every one of them. He forgot about our appointment on Thursday morning so he rescheduled for Friday afternoon. On Friday afternoon, I received a text from Victor that he needed to reschedule my appointment for Saturday. On Saturday, no one showed up again. Since Saturday, I have been unable to reach Victor via text messages and phone calls to schedule a follow up visit. It would have been much better if he was honest about not being able to come instead of wasting my time for multiple days. He ended up blocking both my phone number and my wife's phone number after numerous calls to schedule a follow up visit to install a non-refundable part. It's so ridiculous. Please don't waste your time with this company like I did...on multiple days. read more

My fireplace wasn't drawing correctly so I made an appt with Austin liberty. They were responsive and prompt, arrived on time then looked at my chimney for 10 seconds before telling me I needed a new damper. $800-$1200 fix. Shocked. I asked if it might just need a cleaning. He stated that it was the damper. I went on the roof and used a plumbing drain cleaner on it. It was a massive spiderweb. Works great now. read more

Oh absolutely do not even bother to make an appointment with this company. The last try with them (3 times!), they didn't even bother to show up, or to notify me. They must be doing really well to think that it's acceptable to display such a lack of professionalism and basic human respect. read more

Quickly scheduled, answered all our questions, cleaned & inspected with high standards,

We bought a home that the seller was in the middle of converting a gas fireplace from natural gas to propane. Anyway, a lot of moving parts were involved yet Victor at Austin Liberty Chimney was a rock. Every time we ordered a new part hoping it would fit, he was there. He was always professional, kind, and PATIENT. I had to write down all the instructions so I could shut the pilot off and on again. Austin Liberty Chimney is a five-star fireplace resource. read more

Victor and his crew at Austin Liberty Chimney did a great job replacing our rotted crown and caulked and repainted chimney stack. Looks like new. Austin Liberty Chimney knows what they are doing. Our house is in Austin Tx read more

I wish there was an option to provide 0 stars. They did not show up for 2 appointments. At one time, they told me that they would call back in 5 minutes, and never did. I am thankful that they did not because I really doubt that such unprofessional people would be any good at what they do. read more

Victor came out and cleaned our chimney. Offered some tips to us, answered some questions too. He was very professional and left no mess at all behind. read more

I had a minor leak issue with my chimney and they provided some sealant, but the next time we had a major rain the leak returned and seemed worse than before. read more

They were quick to respond and when they came out here, they were efficient and kind. He even repainted some areas for a nicer look without me asking. They were scheduled for 2 hours, but got done in 45 minutes. Will definitely use them again. read more

I'm only giving two stars because he seems knowledgeable and is generally a nice guy, but man, he is the biggest flake ever!! I honestly don't know how he stays in business!! Gas fireplace wouldn't light or stay lit even after cleaning and then replacing the pilot and thermocouple. My landlord found this company, and we scheduled a time to come out. He showed up for that appt and let us know we needed a new gas train which had to be ordered. Once the part came in a week later, I had to continually text and call Victor to schedule a time as he just wouldn't respond. Finally got one scheduled, and he was late and only let me know he was running late after my calling and texting repeatedly again. He then tells us the part is faulty, and once we get a new part, he'll come back. It's getting close to Christmas at this point, and I was really disappointed I couldn't use the fireplace, and we'd been working on this since 12/8. He then says he can combine parts from the old and new gas trains and get it to work temporarily, so we schedule another appt. No show. I called repeatedly again, and this time, he said, "Oh, Juan should have been there by now" (first I've heard of Juan). Now I'm mad and let him know what I think about how flaky he is, and he swares he'll come out the next morning at 9am. 9am rolls around and no show. Start calling and texting again, and he says he'll be here at 10am. He does show up, but it turns out that if we combine parts on the two gas trains, it will void the warranty on the new part. This is 2 days before Christmas, so I've written off using it then and hoping the power doesn't go out for the freeze days over Christmas as the fireplace would be our only source of heat. I got in touch with the company the part came from, and they explained that the valve was manufactured the wrong way but can easily be flipped around and should work fine. I've now texted Victor several times with this info and to schedule another appt and no response at all. My husband thinks he can fix it based on the easy instructions from the part company. It's a good thing because Victor is totally MIA. Apparently, this is a thing for him based on the other reviews stating the same thing. At this rate he won't be in business long no matter how knowledgeable he is. read more

Victor made contact with me quickly after I reached out for chimney service. He arrived as scheduled and talked through what my chimney issues were and solutions. He completer the job as advised and left the area cleaner than he found it :). Pricing was as quoted. I'll be using him for all my chimney services in the future. read more

Victor was very professional and honest. We asked for a chimney sweep and inspection. He said we did not need the chimney sweep it was not dirty enough to warrant one. He answered our questions and gave us tips on maintaining our fireplace. Would definitely recommend Austin Liberty Chimney. Planning to use them again! read more

Victor came out to inspect and sweep our chimney. He was able to give our chimney the green light for our next winter storm and also gave a lot of good tips on how we can make our fireplace look a lot better with minimal cost and effort. read more

I paid Victor to replace the crown and cap on my chimney as there was a leak around my chimney. It is still leaking and Victor won't return my call after several attempts to contact him. I just had a roofing company look at it and when they replaced the cap, they used the old collar which is leaking and also did not seal the crown around the edges. I paid them a lot of money to do this work including a new collar and now they appear to be gone. I will update this review if they come back and take care of the problem. read more

Scheduled once and had to reschedule hours before after I followed up to confirm. Second scheduled appointment was a no show and I got no call or text. Terrible business ethics. read more

Employed this company to clean my chimney at 26 Ridgewood Circle in Wimbereley. Company emploee arrived on Tuesday, November 15 to provide the service. The employee (Jose) started to vacuum the chimney with a vacuum that did not have a filter installed and subsequently blew ash into the air which settled all over my living room, dining room, kitchen, and hallways. I stopped the activity and contacted the propietor to report the problem. The owner assured me via text that they would clean my house during a rescheduled appointment at 9:30 a.m. on Thursday, November 17. The company did not show up for the appointment or contact me to reschedule. read more

We've been impressed with the service of Austin Liberty Chimney, they showed up on time, did their job perfectly and timely. Covered everything to avoid any mess from the cleaning service. Very reasonably priced, very friendly and professional. Small company but highly recommended. Best read more

Austin Liberty Chimney we're not only very responsive, but they were very professional and well priced. Their team were very knowledgeable and were able to repair and clean so quickly. They helped me clean the fireplace, and painted the inside of the fireplace like new, installed a new chimney cap, and also replaced the access door. They will be my new chimney, fireplace abs vent cleaning go to!!! Thank you Victor and Luis!! read more

ALC did a Great job for me! They were timely (gave me a specific time vs. an 8 hour window), fast, knowledgeable, and fairly priced. I would definitely use them again! read more

I dealt with Victor and I really appreciated the personal service he provided. He let me know the status along the way, correctly fixed my fireplace issue, and even cleaned the inside of the glass for the gas fireplace. He also stuck around after the job was completed to wait for my gas to be reconnected so he could fully test the system before he left. I highly recommend this company. read more

Arrived on time, very clean and thorough job. Victor had good suggestions for how to combat smoke issues from wood fire. Definitely recommend his work! read more

Victor arrived during the scheduled appointment window to inspect and clean our fireplace/chimney. He was very thorough and answered all of my questions. I appreciated his honesty and feedback. The fireplace looks much better. I recommend Austin Liberty Chimney, and I plan to use them again. read more

We got our dryer duct cleaning wand stuck in the vent in the roof. Austin Liberty Chimney came out right away to help. Of all of the businesses we called, they were the most affordable and quite pleasant. They fixed the problem in a flash. Will absolutely work with them again. Thank you, Austin Liberty Chimney! read more

We highly recommend Austin Liberty Chimney. Victor came out last week to clean our chimney and did a great job. He was professional, efficient, and even took care of a small repair to a chimney vent. He was very reasonably priced, especially compared to others in Austin. We will definitely call him again next year. read more