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    Austin Rentals

    3.7 (3 reviews)
    Open 8:00 am - 4:00 pm

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    Ask the Community - Austin Rentals

    American Carriage

    American Carriage

    5.0
    (1 review)
    26.9 mi

    We decided to take a trip to Yellowstone from Phoenix and agreed that renting a RV would be the…read moreway to do it. I made the reservation with Bill back in September 2014 and he took a non refundable $850.00 deposit for our trip in May 2015. Bill was very personable and friendly. A week prior to the trip I called Bill and completed the rest of the paperwork and let him know when to expect us in Idaho Falls. We kept in contact during the trip up from Phoenix to Idaho Falls since he needed to be onsite when we arrived. He rents space from Budget Rentals to store his RV's and he let us park our personal vehicle on site for free! When we met Bill he was excited to see us and showed us to our rental. The rental was extremely clean inside and out. We spent approximately one hour going through the details of operating the RV and physically performing the operations so we knew exactly how everything worked. Since we had never used an RV prior, this was a great tutorial. We were having an excellent time until one evening the house battery went dead and at the same time the slide outs to the bedroom would not close in order to drive. Luckily, my parents were also in Yellowstone with a car because there was no phone service at our campground. Once I was able to contact Bill, he gave me several different directions, but nothing worked. I picked up a new house battery but it did not solve the issue of the slide outs. I spoke to the mechanics at one of the Yellowstone villages and they said they could come out and try to get the slides back in. Bill told me to do whatever it took to get back on the road and he would pay for all of the expenses. The mechanics got the slides back in and everyone was happy. Unfortunately, we missed our kayak trip due to the issues but we were able to reschedule for the next day and Bill paid for the extra night at our campground. He felt really bad regarding our experience and wanted to help. When we returned the RV, we filled it up with gas and propane, cleaned the inside, and washed the outside. I spoke to Bill and he was ready to come down and reimburse us for the battery, extra campground night, and mechanic services, but I told him we were already on our way back to Phoenix. The next day, I received an email that not only would he be crediting our credit card for the items listed in the previous paragraph, but crediting us for the extra mileage we added to the RV and "incidentals". I sincerely believe that Bill just wanted us to have a good time and did everything in his power to do so.

    American Carriage Rv & Marine

    American Carriage Rv & Marine

    4.0
    (2 reviews)
    26.9 mi

    Thought it was ok to work with Bill, although Bill seems overwhelmed, and short handed, by all of…read morethe running around with these rentals he is required to do. What I object to is the cost of having one of their RVs parked and set up. The cost should have been about $250, to be fair, and that should have included driving it to West Yellowstone, from Idaho Falls, a full set up of the RV (Making all connections and firing up the heater etc). Unfortunately the heater was not set up or started, and if my friends had not been there to watch over their set up crew, the set up person would have driven off without doing anything. This was at a charged cost of $425, which considering the one way drive from Idaho Falls, the few connections required, nothing more than "financial rape" which has left an overall sourness in the experience. We drove the rig back after completely disconnecting and cleaning it, and after re-filling the RV and propane. So to be clear the $425 charge was for one way and set up from Idaho Falls to 5 miles outside West Yellowstone, some 119 or so miles. So for those who intend to fly in and have these folks set you up, beware of what I consider to being taken advantage of and be sure to insist that EVERYTHING IS OPERATIONAL BEFORE THEY LEAVE. If it were not for this fact I would have given a higher rating.

    We rented a travel trailer from Bill the first week of June to take our nephews on a trip to the…read moreTetons and Yellowstone. It was a great experience! The unit looked brand new, was clean and very comfortable. It fit our needs perfectly. This was our third time to rent an RV and was definitely our best experience. Bill was really nice to work with as well. We will definitely rent from him again the next time we visit the Teton/Yellowstone area. Thanks, Bill, for supplying a quality product!

    Austin Rentals - rvrental - Updated July 2026

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