We decided to take a trip to Yellowstone from Phoenix and agreed that renting a RV would be the…read moreway to do it. I made the reservation with Bill back in September 2014 and he took a non refundable $850.00 deposit for our trip in May 2015. Bill was very personable and friendly. A week prior to the trip I called Bill and completed the rest of the paperwork and let him know when to expect us in Idaho Falls. We kept in contact during the trip up from Phoenix to Idaho Falls since he needed to be onsite when we arrived. He rents space from Budget Rentals to store his RV's and he let us park our personal vehicle on site for free! When we met Bill he was excited to see us and showed us to our rental. The rental was extremely clean inside and out. We spent approximately one hour going through the details of operating the RV and physically performing the operations so we knew exactly how everything worked. Since we had never used an RV prior, this was a great tutorial. We were having an excellent time until one evening the house battery went dead and at the same time the slide outs to the bedroom would not close in order to drive. Luckily, my parents were also in Yellowstone with a car because there was no phone service at our campground. Once I was able to contact Bill, he gave me several different directions, but nothing worked. I picked up a new house battery but it did not solve the issue of the slide outs. I spoke to the mechanics at one of the Yellowstone villages and they said they could come out and try to get the slides back in. Bill told me to do whatever it took to get back on the road and he would pay for all of the expenses. The mechanics got the slides back in and everyone was happy. Unfortunately, we missed our kayak trip due to the issues but we were able to reschedule for the next day and Bill paid for the extra night at our campground. He felt really bad regarding our experience and wanted to help. When we returned the RV, we filled it up with gas and propane, cleaned the inside, and washed the outside. I spoke to Bill and he was ready to come down and reimburse us for the battery, extra campground night, and mechanic services, but I told him we were already on our way back to Phoenix. The next day, I received an email that not only would he be crediting our credit card for the items listed in the previous paragraph, but crediting us for the extra mileage we added to the RV and "incidentals". I sincerely believe that Bill just wanted us to have a good time and did everything in his power to do so.

Purchased a teardrop camper from them last year and continue to use them for maintenance and…read morestorage. I've never dealt with a business so kind and accommodating. Incredible people, close knit team, and they don't try to screw you!!

Was on vacation about a month ago when disaster struck and long story short I have a new truck that…read moresits about 4" higher than the old truck and squats far less when I hook up my RV I came back to rescue. As a result my weight distribution hitch was completely off and I didn't have tools to rectify that. But the amazing staff and techs at Teton had me sorted in short order. I wish I was better with names but there is a "seasoned" shall we say, tech, and his "young apprentice" (no slouch in his own right) were absolutely fantastic. Now, I used to be a professional mechanic myself so I notice little details and these guys are top notch technicians I can tell you. All the staff were fantastic and if I'm ever back to Idaho Falls I owe them a box of donuts!

Worse place to purchase anything. I can't believe anyone would give this place more then 1star…read more After they had my 43ft 5th wheel for over seven months and did no repairs they then said it was out of warranty even though it was under warranty when I gave it to them . Trust me if you purchase from them you WILL be sorry

I purchased a new Winnebago from this dealership in March. As I write this review in late August,…read moreit remains on a service lot. It's been there for a better part of the summer. I've never been able to use it, in fact, I don't know when it will be returned. To make a very long story short, Smith RV lied about the age of the vehicle. As a result, it's in service with extensive weather damage. Work is currently being done by another Winnebago dealer in Boise. They've replaced everything from the automatic jack to the lower half of the slide-out. Smith RV is completely MIA. When I initially contacted Winnebago and found out about the age of the vehicle, I confronted the General Manager. Her immediate response was "it's not illegal." To underscore that point, she restated it several times. This was witnessed by a passenger in my vehicle. The call ended with a promise to follow-up, but I never heard from Smith RV again. From that point forward, the GM wouldn't accept or return my phone calls. Unfortunately, it doesn't end there. The servicing dealer discovered two unsecured batteries in a metal storage bin with the propane tanks. The batteries were installed by Smith as part of an upgrade package. According to the tech, they could've easily tilted, sparked, and caused an explosion. The camper is designed for off-road use, so this is a strong possibility. For that reason, it's not even road worthy. At this point, I don't expect Smith RV to act with any level of integrity. Actions up to this point dictate otherwise. I'm writing this review as a warning to other consumers. It's unacceptable that Smith lied about the age of the Winnebago. It's unconscionable that they then refused to help in any way. It's egregious that they put my life at risk. Smith RV isn't just dishonest, they're reckless. "It's not illegal" is a pretty low bar for any business. When businesses set that standard, consumers get hurt - emotionally, financially, and physically. I'm fortunate the latter didn't happen, but it was a definite possibility.

Thought it was ok to work with Bill, although Bill seems overwhelmed, and short handed, by all of…read morethe running around with these rentals he is required to do. What I object to is the cost of having one of their RVs parked and set up. The cost should have been about $250, to be fair, and that should have included driving it to West Yellowstone, from Idaho Falls, a full set up of the RV (Making all connections and firing up the heater etc). Unfortunately the heater was not set up or started, and if my friends had not been there to watch over their set up crew, the set up person would have driven off without doing anything. This was at a charged cost of $425, which considering the one way drive from Idaho Falls, the few connections required, nothing more than "financial rape" which has left an overall sourness in the experience. We drove the rig back after completely disconnecting and cleaning it, and after re-filling the RV and propane. So to be clear the $425 charge was for one way and set up from Idaho Falls to 5 miles outside West Yellowstone, some 119 or so miles. So for those who intend to fly in and have these folks set you up, beware of what I consider to being taken advantage of and be sure to insist that EVERYTHING IS OPERATIONAL BEFORE THEY LEAVE. If it were not for this fact I would have given a higher rating.

We rented a travel trailer from Bill the first week of June to take our nephews on a trip to the…read moreTetons and Yellowstone. It was a great experience! The unit looked brand new, was clean and very comfortable. It fit our needs perfectly. This was our third time to rent an RV and was definitely our best experience. Bill was really nice to work with as well. We will definitely rent from him again the next time we visit the Teton/Yellowstone area. Thanks, Bill, for supplying a quality product!

My mom, who is retired and on a fixed income, recently bought an RV from Camping World of Idaho…read moreFalls so that she could have a place to stay near my house, as I just had a baby. We had a great experience buying the RV, and we felt that everyone was very kind, straight-forward and patient. In retrospect, though, I have two complaints. The first is their partnership with Good Sam's. Nothing good about it. Aaron, her sales person, convinced my mom to buy the extended warranty plan from Good Sam's, which seemed to make sense, as she was buying a used RV and we have no skills in fixing it ourselves. But when the heater stopped working in the middle of the night (and it was 8 degrees, by the way), Good Sam's claimed not to have her policy. Our experience with Camping World's customer service has been less than stellar (second complaint). It's very hard to get someone on the phone who can help with any issue. That said, Mom was able to get someone on the phone finally yesterday. Her name was Leslie, and she was very helpful, tracking down all the records that Good Sam's claimed not to have, including the date Good Sam's cashed the check for her payment on that warranty, since they also claimed to have never been paid. Bottom line: don't be convinced to do business with Good Sam's. Find another policy. It's too late for my mom, and I'm very disappointed that Camping World would recommend that anyone, let alone a retiree who is using her RV as a residence, do any business with Good Sam's.

My son looked into trading his RV. He scheduled an appointment to drive it a long distance to…read moreCamping World for his RV to be inspected by them, and look into trading it in on something smaller. On the day of the appointment everything went great. He found a trade in, received reasonable offer on his RV and reasonable sell price on a new one. Paperwork was signed, down payment taken, deal made. Next day, Camping World called and said they had to lower the offer SUBSTANTIALLY, even though a contract had been signed. They WOULD NOT honor their originally signed deal. Unethical professionalism not to mention illegal. Do not bother doing business here! It's a waste of time. Update: I reached out as requested. Have emails, voicemails and sign papers along with explanation. It was forwarded to Idaho falls management. I was contacted by the manager Ryan (or maybe Brian - over the phone it was hard to which name it was) he said the verbal estimate for the RV stood and the written and signed one that was $18,000 higher didn't matter. He stated there were multiple things that needed fixed but refused to provide a list when requested (side note: I had a separate RV place in Pocatello a few months before taking it to camping world to do a thorough check through and they said everything looked great - I provided this list i received from them to camping world). I feel this was a tactic to quickly discard the issue. He was not open to coming to any other sort of agreement, but said he would talk to the others in his building and get back with me. That was two weeks ago. I haven't heard back. It seems the customer service response is just for show and not sincere.

absolutely amazing experience. the rental process is so smooth and Kenn made it so easy. we did the…read morejetskis and wetsuits and had such a fun time he even towed them for us and loaded them in the water! will absolutely be using his services again and recommend everyone.