Excellent service. It's so hard to find a good cobbler these days. We have used the BeeCave location for years!

They do it all here! Dress shoes, boots, luggage, etc. The gentlemen who work here, Leon and James are very polite and clearly skilled at their craft. I brought a broken belt and a pair of nice (but worn) boots. They repaired them in a timely fashion and held them until I was able to pick them up. My boots are Luchesse's (which are certainly a nice brand). These guys made em look almost as good as new, and they've seen work, dogs biting them up, and pretty much any other thing you can imagine. I never thought a pair of boots more than 5 years old could look so good! These guys are quality craftsmen and they take care of you. I'm very pleased with how the boots turned out. I'll be returning here if necessary. Highly recommend this place. Fair price as well. read more

Austin Shoe Hospital - My repaired boots! - Shoe Repair Near Me - Austin, Texas

I'm blown away by how James was able to repair my purse. The leather on my bag had a ton of stains, and I tried to get it fixed at multiple places that all said there was nothing they could do. The leather looks brand new now. James is a true expert in leather repairs! read more

I have been a loyal customer of Austin show hospital for 15 plus years. We have taken shoes, heels, mens boots etc. I took a pair of my boots in for repair, the soles had come loose. I paid a nice mount for the repair. The work seemed good, at the time. The soles soon came loose again. I took them back to the same location, only to be told they did not do the work, they use a different color glue. The overly chatty gentleman, IYKYK, was all of a sudden dismissive and rude. Extremely, disappointed after years of being a regular customer. read more

They not only repair shoes, but they also do zipper problems. I went in there with a jammed zipper. They fixed it on the spot. No charge. Excellent customer service read more

I came here to get a bag, heels and boots fixed. They were fixed promptly and the price was fair. The quality was great and exceeded my expectations. read more

Had a pair of sandals repaired that I did not think could be, amazing work done and look like day 1. Great service, fair pricing, and pleasant to go to. All around a great local business with quality work. read more

Took my L/V duffel bag. They kept it almost 3 weeks and NEVER sent it out for repair. Bag was supposed to be repaired in 10 days,it WAS NOT. They gave me the runaround about my bag. Called and spoke to the manager,he was supposed to check and call me the next day. No he didn't. It was a constant call me back. NEVER AGAIN. NEVER.They were so unprofessional. One time I called, I had to repeat my phone number and ticket number 4-5 times on one call. Nope Never again. Ever! Awful place, with the most unprofessional people including manager. So I guess it stands to reason the employees are unprofessional. Geez! Sent my bag out to someone else. The price quoted to repair bag was 50.00 as opposed to 150.00 @ Shoe Hospital. NEVER, EVER AGAIN. Find someplace else other than shoe hospital on Burnet Rd. read more

James is amazing! Truly an expert at all of Shoe Hospital's offerings and such a kind person. Would recommend!!

I recently brought in two pairs of sandals that needed new soles on the foot base. I'll admit, I didn't ask about the price beforehand--my mistake. But I was shocked when I was charged $230. While the work was done, I could have bought three or four new pairs of sandals for that amount. I wish the cobbler had let me know the cost upfront, especially since I'm 73 and living on a fixed income. If you decide to go here, make sure to ask about the pricing first so you can make an informed decision. read more

If you have any shoe, purse or boot needs you have to go see James! He makes you feel like family when you walk in the door and his attention to detail is incredible! read more

I don't usually write bad reviews but I feel really upset. Such an INSANELY expensive place - a pair of tennis shows to get washed (not even bleached white) as well as returned without the shoelaces being tied back in is $64!! Insane. A crazy rip off. The female is lovely there, whilst the male is pretty unfriendly. read more

I brought in a coat with a stuck zipper. It was fixed immediately and there was co charge! friendly and helpful

I have told myself to stop going here but I feel like it's the only game in town. However, the last three services have been truly terrible. Today I paid $250 to get back a purse they ruined during the cleaning process and a pair of shoes I only had cleaned because I was told the cleaning would remedy the issue (the patent leather was kind of gummy). the purse which was a soft yellow calfskin came back stiff with stains exponentially more visible than when dropped off. I was never advised of the risk. the purse is ruined. the shoes are still tacky. When I asked what happened the response was "well. we don't know how things turn out until after we start but if you want to try dying it" if that is true clients should be affirmatively advised on drop off about the impact their. process could have on the material. never coming back. read more

I took my boots in to get conditioned, new heels and soles. The boots on the right are ostrich, custom-made, and over ten years old. The skin was starting to split on both boots on the outside by my little toe. They stitched them up, and you can barely see the stitching. I am very happy with how they turned out. The other boots are Chisos #2, and they also came out looking great. I have another pair of black crocodile skin boots that they are working on, and I can't wait to see the results. The person who made my boots has retired, and I am very happy to find a new place to take my boots to get repaired and taken care of. read more

Austin Shoe Hospital - Shoe Repair Near Me - Austin, Texas

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I wanted to add to my previous review. After several disappointing repairs, Austin Shoe Hospital finally repaired my calfskin leather shoes. Three years later, the sole is already pulling off. A quality shoe repair should not be falling apart so soon. I cycle through two pairs of boots, another pair of black shoes, and four other pairs of shoes. It's just bad quality here. Full stop read more

I took my leather purse there, a bit tongue in cheek because I didn't know whey to expect, and was truly impressed by the quality and speed of work. I had broken the clasp because... me and was tired of walking around with an open purse so I finally decided to give the Austin Shoe Hospital a try. It's right down the street from where I live and I figured they couldn't ruin the purse anymore that I had - I tried gluing the clasp together and that only held until the next time I tried to open it lol. Anyhoo, the guy behind the counter was courteous, service was only a few days and my purse is as good as new. To be transparent, it cost me $25 which is high but if you put it in the perspective of buying the clasp, paying the repair person for their time and skill and saving an item from the landfills because of a little clasp, I think it was totally worth it. I would go here again and definitely recommend them. read more

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They do a great job on my shoes. The work is always done quickly and the customer service is great. The people there are very kind.

@Carroll Kelly: can someone respond to my original email sent to shoes@austinshoehospital.com dated 4/16? I've pasted it below. Good morning, I brought a pair of Alden shell cordovan dress shoes in to have the worn heels and outsoles replaced about 2 months ago to the Lamar location in Austin. The website indicated that Alden is a brand that Shoe Hospital repairs, and the staff there said that they could complete the repair. When I got the shoes back a few weeks later, the heel style did not match the original. They said that the original was a "wide" heeI I believe, and that they could not match that. While this was not a big deal, I wish that it had been communicated up front. When I wore the shoes to work, the left shoe squeeked so loudly that others commented on it. So I brought the shoes back, explained the situation, and they said they would fix it. And they did try. I believe the staff there said that the glue had not correctly set the first time. But upon wearing the shoes to work the next day, the squeaking once again loudly manifested itself. I will now do what I probably should have done: send the Alden's to Alden for repair. I originally did not want to do this because the cost of their repair is expensive, and will take a long time. I have attached a photo as proof. But I cannot walk in squeaky shoes. I am requesting a refund or store credit. Thanks. read more

On a nightmare return flight with several canceled flights, the airlines tore a corner seam of my new Lipault lightweight nylon suitcase. I used to design and hand-stitched high-end handbags, so I knew the Lipault nylon fabric suitcase seam could be easily repaired from the inside seam of an easily accessed corner seam. When I dropped it off at the Burnet location, they said they would just glue a patch on it. This was a beautiful new and pricey French-made suitcase (purple nylon), so I told them I wanted it stitched, and showed them the seam in the fabric, where it came apart, and how it Acould be easily accessed from the interior. He said it would be $65 and done in 2 weeks, and not to call, they would text when it was ready. We heard nothing at 2 weeks. After 3 weeks, we needed the case, as we planned to travel. We called and gave them the ticket number to ask when it would be done. They claimed they could not find it. Then when we again called, they claimed it was "sent away" to be fixed, and they didn't know when it would be done. They gave no reasonable explanation of exactly where the bag was. After contacting them another time with no new information, we found and contacted the owner of the shops. Supposedly, he contacted them on our behalf, and when we again called, they miraculously knew where the suitcase was, and assured us it would be fixed by the end of the following weeks (they will have had it a month!). When, at 4 weeks, again we received no promised email or text by the end of the following week, we again emailed the owner, explaining that again, no word and no suitcase. And again, miraculously, we heard from the shop later in the day that the suitcase was ready to pick up. We went to get it late in the day (it is quite a distance from where we live), and a large dark-haired man gave us the case, but was very brusque, and downright rude when we expressed dismay that someone had sloppily first glued then stitched a shiny BLACK piece of leather to the corner of my purple nylon suitcase; and the glue ran out past the patch and still smelled (as though someone rushed to do a crappy job at the last minute). The large dark-haired man became very belligerent and said IF WE WANTED IT TO LOOK RIGHT WE SHOULD HAVE BOUGHT A NEW SUITCASE!! They then said we had asked, not stitched, that it be glued, and we said no, we had showed them how easy it was to just do a tiny sewn seam repair from the inside. They asked for the $70+ charge for this sloppy and ugly repair. We said it was awful, and considering they lost it for a month, it should have had a better repair. They said we could leave it there yet again, and they could send it to the owner! They were clearly irritated that we contacted the owner. We refused to leave it with them yet again, and paid over $70, then took the awful-looking suitcase home. They are incompetent, rude, sloppy with people's goods left in their care. They do awful work and overcharge for anything. We will never, ever go back there, and will recommend friends avoid them, as well. read more

Austin Shoe Hospital - Took a month for them to put a big piece of shiny black leather, with glue seeping out the edges, instead of simply restitching torn seam - Shoe Repair Near Me - Austin, Texas

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I'm extremely disappointed with Austin's inability to have folks in the shoe repair trade actually have the capacity to fix shoes. Not only is it very expensive to repair the most basic aspects of shoes i.e. heel caps, undone straps etc., but also they can't fix the shoes properly without having to go back to have them repaired properly. I've spent north of $400 fixing shoes and I'd say 50% of the time they weren't done right. I am certainly never coming back and will make sure others I sent there know it's not worth their time and money. Look at the photos for evIdence. read more

Austin Shoe Hospital - Heel done but somehow a brand new pair of shoes barely worn and the sole is coming off. - Shoe Repair Near Me - Austin, Texas

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This is the second time I've used Austin Shoe Hospital over the years. Both times ended up costing me almost $100 and were overall negative experiences. The owner should really be concerned that a simple job can't just get done, and customers can't be taken care of without trying to squeeze more and more money from them. The first time, the boots came back a size smaller and were unwearable; more recently, the repair likely led to further damage to the heel, which fell off later. (It can't be proven that the cobbler's work on the heel cause it to fall off later, but the shoe was fine for years before he touched the heel--which was a repair I wouldn't have done if he hadn't suggested it). The cobbler refused to fix the problem or even discount the work, so I left him with the now useless shoes. I'm not willing to throw a good $40 after all the money wasted. The customer service experience was not optimal, for the reasons stated and others. The actual work done was generally fine--neither great nor terrible--which is what is earning them a 2 star. However, after all I've seen I don't trust them, and I won't use them again. read more

Noelle worked on a pair of hand made crocodile boots that I have not been able to wear for ten years. I tried boot repair places in Las Vegas, Utah and Denver. They were not able to help. Noelle took them. Worked them over. I now have boots that look and feel new read more

They DESTROYED my shoes. NEVER take a pair of shoes here if you care about them. I had a pair of light, tan loafers resoled and they came back covered in black stains. I asked the person working there, James Williams, what happened - he tried to remove them with spot cleaner but they wouldn't come out. He claimed it was due to the "complimentary polish" interacting with "raw leather" - what raw leather? And why is the polish black? That doesn't make any sense. He then said for them to fix it I would have to pay $60 to dye the whole pair of shoes. Why do I need to pay to have something fixed that was broken by this company? I'm afraid my shoes are destroyed forever. Terrible business, and completely dishonest treatment by James Williams, the manager. AVOID at all costs. read more

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Fast, courteous and reliable. Great customer service. I received outstanding service with repairs to a zipper on my boot. read more

I brought a pair of sandals in to the Ben White location more than 2 weeks ago for a simple repair and was told it would take 3-4 days. For a week, I have called, left messages and spoken to 2 different people, who say they will get back to me, yet no one has. Now when I call that store, all I get is a voicemail asking to leave a message, and have left several. WORST SERVICE EVER!!! read more

Do NOT bring in anything of value to this place. I made the mistake of bringing in a designer bag for a color refresh. When I dropped it off I made sure that they would dye the leather fringes that are part of the iconic design of the bag (and function to open and close multiple zippers.) I asked the clerk specifically about the fringes and he said that they would be dyed too. All the fringes were removed and now they claim that they were never on the bag and want to charge me $50 to make new ones. Horrible customer service and they messed up a really nice bag. read more

I've had my favorite pair of Lucchese boots for 4 years now and they've been with me through numerous trips to 6th, in the rain, in the mud, pretty much everytime I wear jeans. Eventually had a hole in the sole and my heel pad fell off so I took them to get completely redone. I paid $120 + tax which I thought was a fair deal because these bad boys look new and are broken in. For the condition they were in previously, I'm impressed. It was a week and a half turn around to get them back though. read more

Austin Shoe Hospital - Boot - Shoe Repair Near Me - Austin, Texas

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Do your shoes need medical attention? If so, take them to the Austin Shoe Hospital. They have been taking care of my sick shoes and boots for years...and years. On my most recent trip I took in a pair of well-loved heels to have the caps replaced. Not a big job, but they did it right. I have also had new soles put on boots, had them do resuscitate leather boots and have had numerous repairs. I am always pleased with their work, turn around time and prices. read more

So many shoe repairs shops are disorganized, dirty, out of control. Many shops can't manage their deadlines nor their repair inventory. This neighborhood North Lamar location of Austin Shoe Hospital does not fit into that problem/dilemma set. The shop is clean, somewhat sparse and well organized. They have an email notification system which avoids multiple trips to the shop to retrieve your shoes. My recent repair jobs were done right, on time and the clean up and polishing was top notch. read more

Austin Shoe Hospital - Love my boot re-heeling and reconditioning! - Shoe Repair Near Me - Austin, Texas

Took a new pair of knee high suede boots in recently that were too tight on my calves & needed a little bit of stretching. They were so responsive & helpful & the work was very affordable! Will be back to bring other items for the variety of services they provide. read more

Professional, timely and straightforward--just what a business interaction should be. My kind of place. I will be returning for any leather repairs I need in the future. read more

Truly terrible experience. Austin Shoe Hospital ruined my favorite pair of sandals. I brought them in to replace the insole. Rather than replacing them with an insole of the same color as the original that matched the shoe (tan) they used a black liner that completely changes the aesthetic of the shoe. The worst part was that my shoe came back damaged, with the food bed detached from the sole in place, and the glued on liner peeling away from the edges in various spots. Shoes completely ruined, and the person I dealt with spent the whole time arguing with me that they did everything right. Complete waste of $30, and more considering I'll have to take this somewhere else to have it done over again. Do NOT recommend. read more

Austin Shoe Hospital - Insole I had replaced didn't match the tan sandal and wasn't even fully attached to the shoe. - Shoe Repair Near Me - Austin, Texas

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Fast, efficient and highly skilled. Not every shoe shop has skilled technicians or craftsmen that know how to repair leather shoes for dancing. Okay I could have ordered leather, bought the glue then spend time cobbling these together but geez I wanted to spend that time dancing! Super price and easy to get to just south of 34th off Lamar. Glad your on the north end! read more

Austin Shoe Hospital - Dance shoes revived by Austin Shoe Hospital at this location:3419 N Lamar Blvd Austin, TX 78705 - Shoe Repair Near Me - Austin, Texas

Not every Shoe Hospital in Austin is the same. They'll all do the basics you need in a pinch, but THIS is the one to bring your 12 yr old Italian leather loafers to be resoled for the 4th time and give them another 3 years of wear. They also put non-slip soles on them so I can wear them in my restaurant's kitchen! In short, they are skilled craftsmen and know how to take care of your leather shoe and bag investments. read more

I have gotten rid of several shoes that I really loved because the heels where worn out, now I am so mad at myself. I took some boots in to replace the heel and boy did they do a wonderful job. My white boots are like new again. I am so glad I gave this place a try. I will never get rid of shoes I am in love with ever again. #shoelover read more

James has taken care of my family's shoes since we moved here, years ago. He is always courteous, friendly, fast & reasonably priced. He cleans & repairs all our shoes (&, on occasion, purses). I used to live close to him, but now I drive to him...he's worth it. :) read more

BEWARE.....He pads the bill ! Check your receipts and what he puts on it. Took brand new shoes to stitch a strap (2 stitches)....he charged $58.25. He charged for taps, and these were new shoes with taps. read more

I have an expensive pair of suede shoes on which I spilled some salsa. I tried everything to make them look better, and they just kept getting worse and worse. I was just short of throwing them in the trash when I took them to Austin Shoe Hospital. I am thrilled with what they did to make them look brand new! I will definitely be back for all their services. read more

I can't speak highly enough about this shoe shop!!! I have brought two pairs of boots here now, and one of my new heel pads came off within a week of getting them replaced (I'm a rough walker LOL) and he replaced them for free! Honestly, really good value for the service also. read more