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4 years ago
Surrey Downs. Go to any other branch for better service. Second review and no improvement from 12 months ago. Abysmal.
10 years ago
After a few years, I've come to the conclusion that the staff at this post office do not value friendly customer service.
3/232-244 Grenfell Rd
Shop 5
Surrey Downs South Australia 5126
Australia
(08) 8251 1376
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Visit Website
http://auspost.com.au/pol/app/locate/post-office/sa/surrey-downs/5126
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Worst customer service ever don't bother trying to get your passport done here all staff are rude…read more Went in to get my passport done and was told to book a appointment so went out of the store and called them to book a appointment and purposely didn't answer the phone considering there was no customers in the actual shop! Came in another day after getting my photos for my passport done myself because it's cheaper. And they turned them down and was told again that if I booked a appointment I can get them done there so instead of wasting more time I went to another one and my photos were fine my passport has been lodged and I'm that angry I made this yelp account just to post a shit review so no one waste their time at this dumb store like I did! If you want better customer service go talk to a brick wall because you'd get more out of that then this store.
Hit and miss with actual delivery of items sent using the Australia Post (a friend tried to mail me…read morea cell phone I left at his place and it took 2 weeks to get from SA to WA) but otherwise the staff are friendly and the line isn't extraordinarily long. Unless it's Christmastime. And then it's crazy.
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The Stirling Post Office, in my opinion is all about the staff. They are just that good. I'm sure…read morethere's a specific word for the type and volume of good they are, I just don't know it. I'm sure the Germans have a word for it. It's pretty much like any other small Australia Post, but I always walk out feeling somehow enlightened or emotionally lifted. If I were to open a cafe or restaurant I'd offer them all jobs. It's not just the friendliness, it's the additional advice, the accurate knowledge and the simple, happy feel that they as a team give the place. I always enjoy going here. Just give me an excuse, I'm sure I need to send someone something...
Without a doubt the worst customer service I have ever received, from the owner no less. Never…read morepurchase a electrical device from this store as it will fail within a month and you will not receive a refund or replacement. What you will receive is a pack of lies and the runaround.
I am about as regular posting a letter or a parcel nowadays as I am to receive them (unless its…read morecome from ebay). So you can imagine my surprise when I went into Australia Post the other day and felt like I was being transported into some space shuttle of the future. Clean lines, no isles full of cheap gifts you will never send to relatives overseas, limited product in store, fluro red lighting, someone on a Hoverboard could have zoomed past and it wouldn't have been out of place! Aus Post are now giving you a "self check out" option, which even I as a Gen Y'er was too scared to try. Apparently you can weigh your parcel, pay a bill or post a letter withi this machine. I'm sure that's the way of the future but for now, putting a good old stamp on the front of an envelope and knowing its going to be delivered to someone by a guy on a motorbike is the greatest reward about sending a letter! Even during "peak hour" (1pm) I was served quickly and with a smile!
Flash new Australia Post with a shiny fit out that includes a self-serve drop off point for parcels…read moreand letters. But avoid during weekday lunchtimes unless you want to spend your precious free time in a huge line. The best bit? The Travelex staff in their special little booth. They are always friendly and happy to have a laugh, I always leave their counter with a smile!
Self-serve facilities save so much time!!
Sign and long entrance into Aus Post from inside City Cross Arcade
Self service counters at the entry to the store
This little post office has been here for years as just a post office, selling stamps and being…read moreable to collect parcels and registered mail. Only recently was the post office expanded to not only sells stamps, but there are birthday cards, stationery items and xlotto. Those that want their own postal box you might be on a waiting list as there's not as many as other locations. Service is always with a smile, and they are efficient in finding parcels to send you on your way. Parking is easy, and usually I get a park right out the front next to the postal box.
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For some reason this is my local post office I need to go to when I miss my packages in the mail…read more And on account of the fact that I get a lot of packages (not of the herbal remedy kind) I am here almost every second week. Service has continued to decline and staff aren't keen on staying open more than a minute past 5pm so tough luck if you walk in 5 minutes before close to make a transaction! It isn't too busy in the middle of the day though so at least you are able to avoid a long wait and once served are quickly dealt with. There is a particular female staff member who works most days and still refuses to show an interest in her job or providing a warm welcome into the store but I guess I wouldn't be too happy if I worked for the postal service either to be honest...
I post things a lot ... I run my own online business, and I study by correspondence. Out of all…read morethe Australia Post outlets I have visited, this one is one of the best for customer service. This Post Shop is pretty small, but has all the packaging you could need, as well as a range of books, DVDs and stationery that you would expect at an Aus Post outlet. For some reason, it's hardly ever busy, which is great when you're in a hurry during a lunch break. I've always found the staff helpful, and they have often given me suggestions for decreasing my postage costs.
A small store considering that the queue for service can stretch out the door on busy days, the…read moreBlackwood Branch has the same strange array of items in store that most Post stores now have next to the envelopes and boxes. The staff are quite nice and helpful although I wish their were a few ore who worked the floor as the demand for attention at the teller is normally so strong I feel that if I ask a complicated question those behind me in the queue start boring holes into the back of my head with their eyes as I take up more time. Either way, the line does move and everyone stays happy. Yay!
I have had a few dealings with this Australia Post before, including to purchase travellers…read morecheques, organise passport photos and collecting parcels. I have found many of the staff to be very cold and give you the impression that you are ruining their day by bothering them with your enquiries. Given that Australia Post is not doing too well financially, you should be happy that you still have a job.
My generally positive opinion of this post office may have something to do with my being on a first…read morename basis with the staff, a result of my penchant for online shopping. The workers are very personable and even-tempered, even with a ridiculous line in front of them as they serve. And that's my reason for the lower rating, there's often a way-too-long line here, espeically during peak times. It's survival of the fittest on who can stand the wait. Hold on and you'll see the less patient (or more busy) of the species drop like flies. Apart from employing more staff (which seems to be against the value system of government organisations), there's not much that can be done other than try to go at a less packed time. In a nutshell - you've got mail!
fantastic service, really care about their customers And willing to assist with questions. Thank…read moreyou
The Post Office at Fulham Gardens is really really small. They don't stock a lot of stationary and…read morecatalogue items. You'll notice that a lot of Post Offices these days sell varies stationary items, gifts, books, movies, the whole lot. It's actually one of my favourite things about Post Offices. Despite the fact that the store is really small and doesn't stock a lot of these items, they do deliver high quality customer service. I suppose that's more important, right? Anyway you don't usually go to the Post Office solely for books and movies, you go to post letters and what not. They deliver rather quick service and they know their job well.
Possibly the friendliest post office in Adelaide. My boyfriend runs an online business so has to…read moresend a lot of parcels each day and he swears by this place. Super friendly staff who are always up for a chat - but won't monopolise your time unnecessarily either. I would give this a 5 star review except that the store is somewhat small and feels crowded as soon as two or more people come in behind you. They also sell metro tickets/ credit for your metro card.
Scammed. Charging an…read moreextra $11 for stamps that were never purchased and pocketing the money.
Wow, this is one of the most impressive Australia Post shops I have visited!…read more Whereas most around this area are small, with only 1 person serving a massive line of retirees, this Post Shop is large, bright, clean, well set out, with at least 2 or 3 staff serving every time I have visited. Staff are very friendly and knowledgeable ... another rarity! They helped me decide between services, and gave me the best solution for the price. All the staff I have come across are switched-on, and great at customer service. There's also plenty of space for preparing postage and the like - oh, and pens at every station! While this is not within walking distance to my work, if I have a lot to do, it is definitely worth getting in my car because of that extra level of service ;)
As post offices go this is definitely one of the more efficient ones. In my experience most of the…read moresmaller outlets are a little lost in time and seem to operate at half speed. I come to this post office fairly regularly and there is always a long queue but it seems to move pretty quickly. I was really impressed the other day when I went to post some Christmas items. The queue was even longer than normal and I was ready to start reading a novel on my Iphone when the next minute I looked up and I was at the front of the line; amazing efficiency. Someone, had obviously had the foresight to put on extra staff over the Christmas period. The downside for them was that I didn't have much time to look at the goodies for sale they conveniently place alongside the line where you queue. Usually, while I am waiting I get sucked in by the cute little things they have on offer that I usually buy for upcoming birthdays or just because they are there and I have time to browse. The service at the counter was equally as efficient and the staff were very friendly and were probably happy because they didn't have to deal with people who were ticked off for waiting in line for so long - everyone wins.
I've been in here to post a few things over the years, and one thing I like is they tend to scan…read moreregistered post items then and there so they are in the system and can be tracked. A surprising number of Aust Post outlets don't do this. I agree with Alison that the queue seems to move pretty fast, so don't be put off if it seems busy. They also have some pretty good gift ideas, and you'll see a lot of them as you move along in the line.