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    Authentic Detailing

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

    Services - Authentic Detailing

    Auto bug and sap removal

    Auto paint restoration

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    3 years ago

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    Love & Co

    Love & Co

    (8 reviews)

    I needed the right rear door painted on my 2014 GMC Sierra, clear coat was coming off and paint…read moredidn't match from a previous repair before I bought it . I was afraid it would be hard to match since it is 12 years old but they matched it perfectly. It's like the old saying , nobody notices our work and that's the way we like it.

    I got in accident back in July and my car got towed to a shared tow lot that uses this place. When…read moreI talked them originally about the car they said yes we'd love to work on it they were all excited and it made sense being the car was already there. They even said it would probably be ready after a couple weeks. Actually said this twice. Fast forward about 4/5 weeks went by I still hadn't heard anything after being told it would be ready 2 weeks prior. I had another vehicle so I wasn't rushing plus I rather it be done right. So I call and they say oh we ran into issues with alignment so it may be the following week I told them that was fine because I was going to be out of town anyway. So they call and say hey your vehicle is ready come pick it up. So I immediately check the connections and they look loose but I didn't mention it until a little later in the day I notice I big gap where my bumper and headlight meet. So I call and their like yeah we did have some issues with connecting bumper and for me to reach out to insurance company because they paid for aftermarket parts basically placing some of the blame on them. They said they would submit pictures to the insurance company to see if they would fix it. They insurance company even said if they take the bumper off and return it then they can submit another order for a OME bumper or a better fit bumper. I waited and called back about a couple weeks later and they tell me they haven't heard anything and " I should poke the bear" My issue is the insurance company did their job. They paid YOU to order the parts and complete the repair. It's YOUR job to know what fits and what doesn't. I nor the repair company is responsible knowing any of that and to tell me it's my job to run down the insurance company is insane. They gave you a solution by saying send the bumper back and they didn't even do that! The right thing to do would be to call me and give me the option to either keep it as is for a discount on the deductible at least or wait extra time while they try to get a better one but no they just handed it back hoping I wouldn't say anything so now I have to spend more money and time getting it repaired CORRECTLY or deal with a bumper that's going to get worse as time goes on. This is the reason people don't trust businesses now. Thank you Love & Co. for absolutely nothing.

    Authentic Detailing - auto_detailing - Updated September 2026

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