Update: An intake manager reached out to me and we have been going back and forth for a week. As of today they finally have everything they need although I did not provide anything extra. I apply back and February and since applying availability has changed and it will now take another 3-4 months for my son to get an FBA to start attending, when I was originally told they had immediate availability. read more

This review is long overdue, but like most special needs parents -- my plate is full and I try to pick my battles wisely ,when it comes to these matters. The therapists do an ok job , depending on who you get but they were very patient with my son, and I am very grateful . The staff who manages these cases deserve their own review , and thats coming when I find more time, and this current issue is resolved. This review comes after a 2 month attempt to get ALP to communicate with Easter Seals to resume service for my child. After being convinced to put my child back on Kaiser insurance (he needed aba at school, state funded insurance doesn't cover) I went through a 60 day process of my child being re evaluated, and services being interrupted all so ALP can bill the higher payer, even though my child has dual coverage. After WEEKS of this, finally get the ball rolling with Easter Seals , and surprise! ALP has went ghost! Their own business partner Easter Seals had to report to me that they had received ZERO feedback when they reached out to resume services for my child. As of today we are going on 4 months without aba services , being forced to find a new provider and failed attempts to get my childs records from them. Today, another attempt to obtain my childs record were made. I will provide an update with the outcome . read more

I tried ALP with a big dose of hesitation. Many in the adult autistic community state that ABA is abusive, and I regret not trusting them and my own gut on this. This company not only employs terrible tactics, but preys on special needs families with extra charges and hidden costs. The only good part of this story is that we pulled out as quickly as we did. First off, after months of waiting for an RBT match, I was told that 1) they could not guarantee that the RBT had any experience working with children ; 2) that the RBT had any knowledge of sensory needs related to autism; and 3) they could not disclose my RBT's vaccination status "due to HIPAA." (Sidenote: I'm in the medical /public health field and vaccination disclosure is absolutely NOT a HIPAA violation. And this was important to us since our child is too young to be vaccinated against COVID.) I should've taken these red flags and run, but we were soon matched with an RBT who seemed decent enough. She had a masters in psychology and was passionately pro-vaccine. So I thought everything might be ok. There was nothing I could say against her. She was kind and caring, and most importantly, did not apply the outwardly abusive ABA practices I had feared. I genuinely liked her. Just as she had started to establish rapport with my son (which took a few weeks), though, I suddenly received a cryptic message from our BCBA that she was no longer with the company. She was just... Gone. Overnight. We were back to square one, and I wondered what we had accomplished over the previous few weeks. I was told we were back on a months-long waiting list for another RBT whose qualifications would never come under serious scrutiny. I realized that our first match was probably an odd stroke of luck, and at this point, we terminated services. Our BCBA joined the sessions virtually to "supervise" a few times, a cost that (I assumed) was covered by my insurance, as ABA has traditionally been applied by BCBAs. My spidey senses went off during these sessions. Discussions centered solely around "compliance," not the well-being of my son. When he got upset, I was instructed to ignore him and withhold affection (which I will NEVER do). There was no concern for his sensory processing differences or his needs. Just strict behavioral compliance. After our last session, I was honestly near tears. I knew nothing we were experiencing was right. We were charged over $60 extra for each of these sessions, which was not disclosed in the parent handbook they provided. On the topic of extra charges, we also had a problem with the functional behavioral assessment. I've had two identical charges on my billing statement for our FBA (with identical billing codes). We have one child, so clearly, we received only one FBA. I emailed the compliance department about this, and they claim that the two identical FBA charges are legitimate since one is for the assessment and another is for the report write-up. What? When you need a CT scan, you don't get charged 2 CT scans to enable the radiologist to write up your report. This seemed incredibly disingenuous to me. One of the challenging things about parenting an autistic child is sorting through the providers who driven by their passion to help children vs those who are just part of the huge "autism industrial complex." Unfortunately, ALP is the latter. We've since found truly caring providers through the Floortime community, and the care my son is receiving is incredible. Know your people. Build a good team. Make sure ALP is not a part of it. read more

dont waste your time and money. they are very unprofessional BTs and supervisors. BTs have no experience or training. last BT we got was to shy to talk to a 3 year old kid. wrote an email to complain but no one replied back. stay away. they are literally useless. read more

I got a generic comment on this Yelp I reached out to the compliance department and they did absolutely nothing

Don't waste your time and energy. If you want someone to just sit around and do nothing then by all means. We worked with ALP for 3 months. The BT was lazy and lacked passion and experience for this job. Just so you know your child will never work with the actual board certified behavioral therapist. They hire random inexperienced people and give them this fancy title of as a BT. Management is poor with communication. No compassion and no support from them. All they care about is money. They encourage parent participation. So while we had session going on for my child I would make sure he was participating himself by walking him back to the BT. Apparently that was an issue for her. Probably the fact that she had to do her job and she probably felt monitored. All she really wanted to do was sit on my couch and not move from there. I would have to initiate my participation with my son so that she would get the hint. So when she would see me trying to help him then she would step in. She was a nice person, or at least that's what she led me to believe, but she was not passionate about this job. Therefore she did not do a good job as a BT. I had her supervisor and my sons case manager on zoom during one of the sessions one day. They literally agreed with me that the speed of the sessions needed to be picked up and she needed to initiate with him more. In conversation she would tell me things about the company. For example, they always assign more hours to the child than actually needed so that there is leeway in case you miss a session. There's a certain percentage of the hours missed that you have to make up on another day. If you don't make up those hours they threaten you with losing your BTN hours or they threaten you with termination. That to me was just incredible of their audacity. These are not free services. We were paying them but somehow they make you feel like you're working for them and they set all these rules and policies. I spoke to the supervisor and the Director many times to ask for guidance, suggestions and support on how we can achieve my child's goals and how I didn't feel we could get far at the rate of the BT. I have to say that I never felt supported by them. There was always pushback. In the event that the BT was absent from a session I would give her the opportunity to make up the hours on a weekend. She would always express how weekends were booked for the entire year. So last week she finally requested to be removed from my sons case and made up all these fabricated excuses as to why. I'm disgusted by her method of getting removed out of the case instead of coming forward sooner to Express her concerns. I would have loved to have a little me time while she worked my my child but instead I had no other choice because she would Literally call me that she needed my help or because I had to bring my child back to her. Instead she lied in order to be removed because she knew she couldn't get away with just sitting on my couch the entire session. Her supervisor talked to her a couple times about the way sessions were going. I think she just didn't like that she was being called out in her lack of initiation. At the end of each session she would have me sign her "timesheet". She said it was her timesheet. So then it dawned on me that I wanted to see the notes that she was taking during the sessions. So I requested that information from her supervisor. I told her I wanted to see what I was signing. That's when everything went South even more. All of a sudden the BT requested to be removed. She called out for a week and didn't send anybody in her replacement. They didn't even call me to tell me. I had to reach out to them. And then it hit me that they didn't want me to see what she was inputting in her notes which were probably lies. She made me believe that she was more than a BT to my family. She would talk about how much my child meant to her and how she could talk to me about anything. And she would. She would talk to me about her personal life. And for her to have the nerve to request to be removed was the last straw for me because she lied. And that is the part that I cannot wrap my head around. When management told me she would no longer be with my child they mentioned some of her reasons. One reason was that she felt restricted because I had turned down going to the park one day. It was the day my dog groomer was here and I could leave the house. I couldn't believe this BS. With that said I decided to terminate services with them. I would rather be in the waitlist with another center for a year then take anymore BS from this company. The people they hire are inexperienced. We had one young girl fill in one day. I asked her in conversation how long was she a BT for and about her experience. She told me that she had no experience with children and she literally had no knowledge about children in the spectrum. Im just sorry that I wasted my sons time, his freedom and his childhood. read more

***If you want what's best for your child, you will keep ALP out of their lives*** There is an extreme lack of communication and very high turnover rate within the company. You will be rolling the dice hoping you end up with a great team but odds are, you won't. Expect for your child to have many therapist within the first few years. My biggest issue was their constant push to increase hours or fight me when I would ask to decrease hours. How is being stuck inside our home 5 days a week good for anyone. Long story short, my last therapist was amazing to our son. They grew so much together. But unfortunately we had to leave her behind because the company is crumbling from within. My sons supervisor and director completely abandoned us and our BTT and stopped returning our calls and emails. Our BTT told us that many people are quitting after abruptly being removed from cases due to mismanagement. We couldn't accept this any longer, we had to move on. Take my advice please, do not assume because Easter seals/ Kaiser contracts ALP that they are a reputable company!! My voice will echo in your mind like a skipping record and you will say to yourself, I should have listened to the Yelp review. I've filed a grievance with Kaiser against ALP, I am actively seeking to have Kaiser flush them Down the toilet where they belong. These are our children, let's make sure they get the care and treatment they deserve and not settle for less.. read more

Where do I begin with this company. My son needed ABA services and I reached out to serval companies and landed on this one. At first all was well, they did a 2.5 day assessment of my son and laid out a plan to address his behavioral needs. After that it went down hill a very sweet young lady showed up to hour home to start performing services and clearly had no ABA training. She keep talking with her supervisor over the phone during the session on what steps or actions she should take next. She didn't know how to build a strategy, pivot or strategized what to do next. My husband and I constantly had to intercede during the session and give her ideas on things to try. Her supervisor would mostly do zoom calls to observe and give the practitioner guidance on what to do next. That was impossible too because the practitioner had to hold up the phone while conducting the session with my son. Then around Thanksgiving the practitioner had a death in the family so took time to grieve (totally understandably) but then subsequently contracted COVID. I had to insistent that she take a COVID test because she kept insisting she didn't have it because she had no symptoms but of course after the test she was confirmed positive for Covid. Then by year end the supervisor overseeing the practitioner needed me to fill out forms for insurance but kept sending me the wrong forms. When I finally did get a chance to speak to the supervisor she informed me she was quitting. My husband and I decided in the end to stop services and look for another provider. That was Dec 2020 but I keep getting bills from them for 2021 for services that never took place with our son. Every time I call, I get a voicemail. My son as been in some sort of Therapy since he was 3yrs old for Autism, this is truly the worst of the therapy companies I have come across. Poor communication, poor follow through and poor follow up. Being a parent to an Autistic son is hard enough, really don't need anyone making it harder. read more

Stay away. Giant waste of time and money. I have worked with many therapists as a mother of a child with autism and I have never seen anything like this. My experience consisted of case mismanagement, price gouging and trying to pawn off grossly underqualified BT's as certified ABA therapists. It sounds like the other reviews are in agreement, so I won't go on and on. read more

I only gave them 1 star because I had too. This place is not a place you want to bring an child. First I have to say we did have one amazing g therapist who was the only reason we stayed but when I did have a problem the administrator instead of trying to solve the problem just tell you that there is no way they could be wrong because they have been doing this for years. Awful. Then the clinical director told our therapist that I would never find a better place for my son because all centers are like theirs. First she set the bar pretty low so I found a ton of centers that were better not only because they actually cared about children with autism but it wasn't hard. The center is dirty, they have like 5 toys and the rooms they have to work with children are not safe at all. I am surprised this place is still open. I heard amazing things about Aspire, which is who owned it before but once they sold the company to autism learning partners they are just all about money. read more

Horrible! My daughter had a BT for about 6 months and once LAUSD went back into online session I was told I had to change my schedule or get a new BT. Jaqueline the schedule supervisor was no help at all. I had already scheduled my daughter's other therapy's around my set schedule. Of course I was informed on a Friday about this change happening on Monday. ALP's excuse was that my BT was the LAUSD kids therapist before. It had been since March since their services were stopped but yet they could not give them a different BT and it was ok to change my BT. Not to mention The BT was with me all thru school last year also. I will be looking for a new provider. Unfortunately the people in charge have no idea how hard it is to get your child to bond with the BT. To be told to change or schedule or get a new BT was beyond unprofessional. read more

Update: I terminated the services. The management team lacks compassion and communication. I expressed my previous concerns regarding the visuals , and how I was told a laminated machine was inexpensive and I can purchase one. After bringing this concern to Mrs. Amy she explain further information regarding the reason they could not help with visuals. Communication lacks until you voice your concerns then they elaborate what they meant to say. The heart is not there to help my daughter, it's been a year and her behaviors have been escalating the same. They focus on goals although goals are met with the therapist that doesn't t mean she's met them in her natural environment. My daughter still struggles with communication which escalates to aggression. I don't expect them to fix her but I do expect to see improvement. Company does have a lot of turn over. Previous manager was amazing she had a heart to help and found ways to tailor my daughters therapy and they different things to accommodate her. read more

Where do I begin this company is horrible all the way up to the CEO. I had 6 different BTs in 9 months . The only reason I give it a one star is because Andrea and Cheryl were awesome BTs who really had a passion in this field . I can't thank Andrea enough for all the help and patience she provided with us and our son. However her supervisor Zoey who has no kids at all felt she had the right to tell me what was best for my son. I know when my son is clicking with the BTs after having 6 . We kept expressing how much we felt that our son could decrease ABA hours and some how some way she kept finding new things to work on with him just to have enough goals to still be covered by insurance . She also never came out herself to make sure the new BTs has a clear understanding on how to implement the goals they just would send the new BT straight in until I started requesting that they pair first. Social skills group was good but I wouldn't recommend this company. When we finally left I had asked for my sons progress report and Vinland report which I got through a encrypted email which only shows you the report for a few days . I had asked Claire to send a hard copy and she never responded to my email. Pretty unprofessional and rude . Weeks later I finally got it I guess they sent it in the mail but don't know how to respond to their emails . These people don't care about your kids they care about collecting money from your insurance don't use them . I've talked to the CEO and she doesn't care either ! Just another job to them . If you have never done ABA know that this is an entry level job so a lot of people don't have a passion for dealing with kids with autism . Be picky you as the parent know what is best for your child ! read more

this company sucks! my son has been with the company for 6 months and had 3 different "therapists'" his case managers are pretty dumb to say the least they doc'ed him cancellations and no shows due to the therapist lack of communication with me HIS MOTHER. this place truly is horrible they threatened to remove him from the list because off all the no shows " ".... as i confronted her about how none of them were our fault she simply said well there are a lot of no shows... ????? what are you truly stupid or just joking? i asked for management # instead she emailed me a list of all no shows? umm excuse me i did not ask for what you already showed me i asked for management #s and names? looking for another aba. now........... read more