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14 years ago
NOT customer service oriented. Wouldn't let me test drive a car without an appointment. So stupid
Rheinallee 183
55120 Mainz
Germany
06131 962620
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Visit Website
http://www.auto-mueller-mainz.de
Does AUTO-MÜLLER have free WiFi?
Yes, AUTO-MÜLLER has free WiFi.
German
1 Review
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smart center Wiesbaden
(4 reviews)
Autoglas Reifenberger GmbH
(12 reviews)
Angenehmer Service von der telefonischen Beratung bis zur Abholung meines Wagen. Die Werkstatt…read morearbeitet sehr sauber, alle Mitarbeiter waren ausgesprochen freundlich und kompetent. Kostenloser Leihwagen macht den sehr guten Service komplett. Sehr zu empfehlen! Herzlichen Dank an die Firma Reifenberger.
From the owner: Steinschlag Glasschaden?…read more Zunächst prüfen wir zusammen mit Ihnen, ob sich Ihre Scheibe noch reparieren lässt. Eine Reparatur ist preiswerter und schneller als ein Neueinbau und spart nicht nur Zeit sondern auch Geld. Wenn Sie Teil- oder Vollkaskoversichert sind, ist eine Steinschlagreparatur in der Regel sogar kostenlos! Sie müssen keine Selbstbeteiligung bezahlen und Ihre Versicherungsbeiträge ändern sich hierdurch nicht. Wenn Ihre Scheibe doch ausgetauscht werden muss, führen wir den Neueinbau Ihrer Scheibe in Erstausrüsterqualität durch. Teil- bzw. Vollkaskoversicherte tragen beim Neueinbau ihrer Windschutzscheibe eventuell lediglich die Kosten Ihrer mit der Versicherung vereinbarten Selbstbeteiligung. Auch hierbei ändert sich Ihre Versicherungsprämie nicht.
Autohaus Marnet
(10 reviews)
From the owner: Der Name Marnet steht seit mehr als 129 Jahren für Mobilität und mit den Marken Audi, Volkswagen,…read moreVolkswagen Nutzfahrzeuge, ŠKODA und SEAT für umfassende Automobil-Kompetenz. Größtmögliche Kundenzufriedenheit und bester Service sind die Motivation für unsere tägliche Arbeit. Als modernes Autohaus verbinden wir Kundenorientierung, technisches Know-how und umfassende Servicequalität zu außergewöhnlich guter Leistung. Zum Vorteil und Nutzen unserer Kunden. Wir investieren in unsere Mitarbeiter, weil wir der festen Überzeugung sind, dass höchste Kundenzufriedenheit nur durch engagiertes und gut geschultes Fachpersonal erzielt werden kann. Das ist unser tägliches Bestreben. Wir bieten unseren Kunden Service rund ums Automobil, u. a. Neu- und Gebrauchtwagenverkauf, Werkstatt-Service mit 24h Notdienst, Karosserie- und Lackarbeiten sowie eine eigene Autovermietung. Und das alles in einem erstklassigen Preis- / Leistungsverhältnis. In diesem Sinne sind wir immer gerne für Sie da.
Vergölst Reifen + Autoservice
(5 reviews)
Last Monday we drove our campervan in as the business was closing for the day. We had a puncture…read moreand a bad spare tyre on, and hundreds of miles still to go to get a ferry. Vergoelst Reifen were wonderful, one of the service engineers stayed late to replace the tyre with a good one, checked the other side tyre and added air. They proved a true diamond for complete strangers who they knew would never be returning for more work. Thanks.
Every spring and fall in Germany summer and winter tires get exchanged. So folks usually own both…read moresets. When I was young dad and I would do it in the driveway and store the spare set in the garage. Fast forward 40 years. Dad's in a wheelchair and we've got no garage. But no worries. We can just take our vehicle to Vergölst and they take care of everything including storage. And if you don't want to bother with taking your car to the TÜV, they'll do it for you too!
NP Autocenter
Excellent businesses. They speak English, and have fixed both my truck and motorcycle. They accept…read moreVAT forms; their prices are very reasonable; they don't force you to order replacement parts from them, and they won't turn a wrench without your permission. This is my go-to garage here in Germany! Absolutely fantastic service! A word of caution though: due to their excellent service, they are very busy and you will need to call them to check the status of your vehicle. Don't wait on them to call you, it could be a while.
Second time I have had work done here. Body work and now clutch replacement. My car was towed, and…read morean estimate was given free of charge.. After the assessement the telephoned for permission to work and only did the work I authorized them to do. They also provided a rental for the duration of the time, which was cheaper that most of the other rental companies around K-Town. All work and service was done for a very fair price and in a timely manner. I would go there again and recommend to a friend.
The Used Car Guys Service Center
(2 reviews)
Bought a car from the dealership and first week had a couple major issues with the vehicle. The…read morefirst issue they resolved In a reasonable amount of time. Got the vehicle back. Had it for another week or so and the transmission decided to go out. No big deal. Gave it back to service center for them to fix because it's part of the 1 year warranty. After about a month with no update about how long it's going to take I decided to get involved in trying to see how long it's going to take. They said they had ordered the wrong parts and that they had no idea when the new parts would be ordered/arrived. Chased them around for another few weeks trying to get answers then they finally said they ordered the transmission but had no idea when it would arrive. Another couple weeks goes by they finally get the part then tell me they don't know when it will get fixed because they weren't going to fix it in there shop due to being busy. Mind you I've been waiting 2 months at this point. Another week or so goes by and they just keep stringing me along not knowing how long it's going to take yada yada yada. They finally tell me it's at a different shop and the maintenance has started. More issues with the vehicle and doing quality insurance drives. Finally after 2.5 months. I get the call that it's done. I go in to pick it up. A nice lady is helping me and then Edward Armstrong walks in. He's being very aggressive with me for no reason telling me that if anything else happens with the vehicle to take it elsewhere. That's not the deal. I have a 1 year warranty with them to fix it is what I said. He decides he wants to square up acting like he wants to get physical and aggressive trying to tell me how to be a mechanic. That's not my job. The individual finally walks away. The nice lady at the counter had no words. By far the worst customers service I've ever had. The worst I've ever been treated at a place of business. I go back in to give them the courtesy vehicle keys and ask for this individuals name. He comes flying in acting aggressive again like what did he do wrong. I tell him. Tell him it's the worst customer service I've ever had. He continues to be disrespectful and smug about it and walks away. Absolutely flabbergasted that this took place.I would not recommend using this company for a used car.
I had called a few shops and needed to get a full set of tires on my car and quick. The tires are…read morelarger SUV tires and I wanted something quick and convenient to the Air Base and on the West side. Of all the shops I called, they were the nicest, most accommodating and the price was nice. I had replaced the same size tires and a similar brand (not Chinese tires) three years ago and paid much more per tire. They had it done in under two hours and the car rides amazing. The guys also knocked out a 35 point inspection to give me a little peace of mind that my aging SUV is still rocking solid!
Autoglas Reifen24 GmbH
(1 review)
From the owner: Ihr Autoglas Partner rund um die Uhr! Haben Sie ein…read moreSteinschlag? Hat sich der Riss auf der Scheibe sich verbreitet? Keine Sorge, unsere Spezialisten Vorort sind für Sie da! Rufen Sie uns an oder kommen Sie einfach vorbei und lassen Sie sich professionell beraten. Nicht nur in Autoglas sind wir spezialisiert sondern auch alles ums Rad. Soll es um Reifen oder auch Felgen Beschaffung, Reifenwechsel, Montage oder auch Reparatur, der ganze Service bieten wir für Sie an. Alle Marken sind bei uns erhältlich. Unser Notdienst ist für Sie 24h erreichbar unter die: 0176/45773464. Erklären Sie uns Ihr anliegen und wir werden für Sie eine Lösung finden.
Roland Schubnell Kfz-Reparatur GmbH
(3 reviews)
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Premium cars, premium service and premium price. That's what Audi is all about, they make the best…read moreand most beautiful premium cars affordable enough for most ordinary people. Mom's car A1 had to undergo the first maintenance and we wanted to get it done at an Audi dealer which is closely located to our home. So we made an appointment for the next day in the morning so we could pick it up the same day. We received a little card with the appointment date and we also got a day-ticket for public transport so we could return home while it's being done. We got a phone call in the afternoon that it's finished so I went back, paid and the car has been brought to the front door. Absolutely premium class service throughout the whole process without any flaws but oil change was premium price as well.
Sehr enttäuschende Kommunikation - Transparenz erst nachträglich, danach Funkstille…read more Ich habe mich ernsthaft für einen bei Ihnen angebotenen Volvo S60 T8 Recharge interessiert und hierzu zweimal (!!) ausführlich per E-Mail Kontakt aufgenommen. Beide E-Mails wurden laut Lesebestätigung geöffnet - eine Antwort habe ich jedoch bis heute nicht erhalten. Statt einer Rückmeldung wurde die Anzeige zwischenzeitlich stillschweigend angepasst. Erst danach war plötzlich zu lesen, dass es sich um ein Fahrzeug mit repariertem Unfallschaden handelt, mit Reparaturkosten von über 17.600 € (bei Volvo repariert). Diese wesentliche Information fehlte zuvor vollständig. Kurz darauf war das Fahrzeug auf einmal gar nicht mehr als verfügbar gelistet. Auch hierzu gab es keinerlei Rückmeldung. Eine kurze Nachricht - egal in welcher Form - wäre aus meiner Sicht das Mindeste gewesen, insbesondere bei einem Interessenten mit klar bekundetem Kaufinteresse. Leider wurden zudem sämtliche Rückfragen zu: - Art und Umfang des Unfallschadens - Batterie-Zertifikat - tatsächlicher Ausstattung (z. B. Harman/Kardon Audio) - widersprüchlichen Angaben zu den Felgengrößen komplett ignoriert! Dass E-Mails zwar gelesen, aber nicht beantwortet werden, während relevante Informationen nachträglich ergänzt und das Fahrzeug anschließend einfach "verschwindet", empfinde ich als wenig kundenorientiert und unprofessionell. Schade - das Fahrzeug war interessant und der Preis attraktiv. Kundenservice und transparente Kommunikation scheinen bei Hedtke jedoch leider keinen hohen Stellenwert zu haben. Fazit: Fahrzeuge mögen gut sein - die Kundenbetreuung leider nicht.
While waiting for my service on my XC 40. I asked for a appointment to talk about buying a new…read moreelectric XC 40 , I was told 30 minutes so I waited for two hours for my car without one person coming back to talk to me about the new car. Don't buy a car from Hedike Volvo....Buy from another dealer. Never again While sitting in the waiting circle I was told to turn off my earbuds because they want it quite, but I have to sit here and listen to babies crying and people talking from the front counter. The sales people are so loud because they have no glass walls for their office. All you hear is noise from the people that work here but my earbud music is not allowed I use the music to calm my PTSD This place is not the place for me anymore. Save your time go to Autohaus Hessengarage GmbH Volvo Centrum Nied, much better service. Now they want to have a new appointment to fix the heater. This place had my car for 4 months to fix the wiring in the car and messed up the heater now they want to keep it for another day and charge me to fix it. DON'T COME HERE FOR SERVICE OR A NEW CAR!!!!!!!!!