I have been a State Farm policy holder since 2001. My 5 homes and numerous vehicles have been…read morecovered by State Farm in that time in 3 different states. Not a single payment was late or missed on my premium. As a responsible driver and policy holder, I decided a long time ago to safeguard myself and family from potential issues that could arise by carrying Uninsured Motorist Coverage as part of my policy hoping that I would never have to use it. We moved to South Carolina in 2021 where I switched my policy to the Jackie Stokes agency in Conway after doing research and deciding his office would be the best fit for my needs. Shortly thereafter, Jackie retired, and my policy was moved over to the Bobby Clary agency. October of 2022, I had to use my Uninsured Motorist Coverage. I was rearended by a driver who provided false insurance to the police after he ran from the accident. The $200 deductible saved me a few thousand in repairs to my vehicle. In August of 2024, I added my girlfriend and her vehicle to my policy and unfortunately, a few months later she was involved in an accident at a roundabout where it was deemed, she was at fault. Total damages of the two vehicles were around $16,000. Our vehicle was repaired by a great company in town, and we moved on, or so we thought. 2 weeks ago, we received a mailing stating that State Farm would not be renewing our policy citing the two accidents as the justification. I received a missed call from Bobby Clary's office last Friday 6/27 while out of state for work, with no voicemail left. I called the agency yesterday to discuss the missed call and was informed about the cancellation of our policy. Bobby was in meetings all day and was unable to return my request for a callback, so I was communicating with his team throughout the day. I was informed they called and, "either spoke with someone or left a voicemail" on 3/10/2025 to discuss the cancellation. I did not receive a call on that date from their office. And I'd not received ANY calls from their office about them losing a customer until they had ALREADY CANCELLED my policy. We had been driving a financed vehicle with no insurance for over a week. I requested they appeal the decision with their underwriters and was informed they would make that call and have Bobby call me back. I did not hear back from Bobby Clary until the next day (today) to discuss. He said that it only shows me being a State Farm customer 3 years when he took over my policy, but oddly, he knew the name of my agent in Florida, where we moved from, without me mentioning it. 24 years of being a loyal customer that has never missed a payment, and one at fault claim, and they dropped me with absolutely zero communication from my State Farm office other than some supposed mailings that were auto generated. Horrible communication and customer service and lack of accountability and this communication gap. Do yourself a favor and find a different agent in Myrtle Beach and a different carrier for that matter.

Bobby listened to what I needed and was able to give me a great deal! He also was able to bundle…read morelife insurance with a combined cost cheaper than what I was paying auto insurance for at Geico. Great service!

It was a seamless process after my move to South Carolina thanks to Erin Nelson. She explained…read moreeverything clearly regarding my auto policy, the registration process and how to get everything updated at the motor vehicle agency. Because of their professional team and 5-Star customer service I am also sticking with Jay Jefferson's agency for renters/homeowner policy. A BIG THANK YOU to Navdeep Barnes!! for your patience and professionalism.

For simplicity reasons, when purchasing a home in 2010 from the builder, was offered Homeowner…read moreInsurance coverage through the Insurance Company assigned by the Builder/Agent. After many years and price increases and Revised Guidelines, the Insurance Company was unable to offer a Renewal of the Homeowner Policy (due to the age of the home). They offered a Replacement Offer with a distant Broker. Didn't make sense to go that route. Had State Farm Insurance on previous homes in the past, so decided to contact the local State Farm Insurance company for a quote. Happy to say that working with Kevin Crane at Jay Jefferson Agency of State Farm Insurance, was able to attain Homeowner Insurance with a substantial savings for nearly the same coverage as previously - actually better coverage! As always, we hope to never need to file a claim, but know that in that event, we can work with Kevin a local Agent at Jay Jefferson Agency - State Farm Insurance. Frankie & Joe

I went to Jackson and Hewitt last week to file taxes they charged me 259.00 dollars payed up front…read more of I didn't pay up front they would have charged extra $59.00 . I'll never use them again! Been with them for yrs and never payed that amount, I've payed attorneys less money for the amount I got back. *

''Tis was a great experience they were fast friendly and informative thank u Jackson Hewittread more

Needed to inquire about increasing life insurance and I found Travis Rhine...and I'm glad I met…read morehim. Extremely knowledgeable and explained everything. Insurance can be confusing without the proper guide. Questions I couldn't even begin to ask or understand Travis knew. We rolled over old 401k's and it was a breeze, but without his guidance I'd be lost. If your looking for a new policy or want to update an old one, Travis Rhine is your guy.

switched in car insurance and saved hundreds of dollars very polite very nice fast service highly…read morequalified

I had purchased my first auto policy with Progressive following our move from another state…read more Towards the end of the policy period I found a better rate with another insurer and when I called and spoke to the Progressive representative to cancel my policy I was told that this would not be a problem and my remaining 30 day premium would be refunded. While this was true I also was charged $75 to cancel the policy with only 30 days remaining. Although I was given an apology by a Progressive supervisor saying that their rep should have advised me of the fee before cancellation they would not restore the $75 fee. I certainly don't think they acted in good faith in regard to this issue. If by sharing this development can help anyone out there considering canceling a policy with Progressive you've now been advised.

Angie at South State on Grissom Park Way is truly a Rock Star…read more She is always so very helpful and goes out of her way to take care of customers truly and asset to her bank make her a VP

I walked into the Grissom Parkway location with a $50,000 check to deposit and open up an account…read more With about the same amount to be deposited in a couple of months. The very heavyset woman who "helped" me was apathetic. She discouraged me from opening up the account, saying it would be seven days before the cashier's check would clear. I found out from another bank that that was not true. I was disappointed as I had had a good experience with them with my parents in the past. Does management know employees are turning down $100,000 deposits? I think she was just lazy. I would never go back there again. I went down to the street to PNC, where they were happy to help me.

Best Insurance provider on the Grand Strand! Would not buy my homeowners or car insurance from…read moreanyone else. Would give them 6 stars if I could!

They certainly have the best price, especially when you have an expensive go fast car. I've had…read morenothing but wonderful service and definitely a better price than any other.