Fair price. Honest. Courteous. Professional. They made it easy for me. They have earned my business.read more

Brooke and Kimberlie are very knowledgeable. They were able to get us the coverage that we are…read morecomfortable with and fits our needs.

#Grateful I am so proud to be number 100 have a 5-star…read morerating I'm certain Judy Stroud is proud she has found Brandon Jones I'm sure he's not wearing high heels but he has definitely got some big shoes to fill with tears in my eyes I think of all the awesome conversations I've had with Judy making me feel like I was the most important customer in Hendersonville what a legacy

Absolutely terrible customer service! My daughter has called this office no less than 7 times in…read morethe last two months to inquire about a refund I'm owed from my homeowners insurance after I sold the house. "The check is in the mail" since the end of April! If we call and get voicemail, no one returns calls. I'm convinced they intend to keep my money. It's not a lot, but I'm retired and every little bit helps. It's the principal of the matter that bothers me most. You're supposed to be able to trust your insurance agents to do right by their customers. I don't know if the problem is with this specific office or with State Farm in general, but I won't do business with either ever again.

My husband David and I have been clients of Morrow Insurance for many years now, but we have never…read moreencountered the degree of preparation, knowledge and general competence provided to us at a recent meeting with Linda Singleton at the Morrow office in Hendersonville. She pointed out the areas where we could be vulnerable, provided costs/benefits, and all with a demeanor of warmth and patience. We very highly recommend her for all your insurance needs.

Shout out to Alex for his help recently. So glad we decided to go with the Dan Morrow Agency -…read moreeveryone is fantastic and helpful. They work to get the best rates possible.

To summarize: Allstate cancelled our policy with no communication and we traveled across the…read morecountry with no insurance for almost three months and had no idea because they failed to notify us via email, text, nor a phone call which could have avoided the entire situation. Long story: To start, let me just say that Tim was awesome when we set up our policy with him in June 2019. He helped us get the best coverage for our converted van and put our concerns at ease about traveling across the country in it. What is not awesome is that they cancelled our paid in full policy two months later - they could not verify our NC address, which makes sense since we explained how we were traveling for the foreseeable future and had sold our house before we left - but here's the inexcusable part. There was absolutely no effort made on their part to contact us to ask us about our residency or to inform us that our policy had been terminated. We only found out when we went to add a vehicle to the policy and to our surprise, saw CANCELLED in large, red letters. A simple phone call, or text, or email, could have resolved this. Our temporary residency was still in NC but they failed to even invest a small amount of time to contact us. I hate to imagine what would have happened to us if we had been involved in any kind of accident after they cancelled our policy. It could have ruined both our lives just from the amount of debt that would have resulted. The lack of communication is what makes this entire situation so upsetting. There are multiple ways to contact people these days and yet they failed to even use one of them. Tim knew what we were doing, even came and looked at the van, and still failed to show any interest in making sure his customers were taken care of. While he helped us out a lot on getting our policy started, the lack of communication says a lot more about how he treats his clients.

I have been a customer since 2012 with Tim Hoffman Allstate agency. Any time I've had a problem Tim…read morewas always there to help. I have always made my payments on time because they are directly deposited from my account. Tim is unable to speak with his customers anymore. I had an issue a few months ago where his office manager Ruben took upon himself to add full coverage to a 2004 vehicle because I requested pricing for full coverage on that particular vehicle. I never signed anything nor said to add it. I called back to explain this and Rude Ruben answered with attitude. He started off with taking no responsibility saying I agreed and signed for it...WRONG. Now Tim Hoffman will not return my calls to get reimbursed for the mistake the office manager Rude RUBEN made. This man is very unprofessional, and rude. STAY AWAY for this Office!!!!!!

I'm not sure what these people do aside from take your money and let you know they could care less…read more Catty and rude. Nice at first. They'll cancel your insurance at the drop of a hat and not even bother sending an email. They'd rather do that than try to do better themselves. If a disaster happened I'm sure they'd be too busy and annoyed to even help you out. They'd probably just cancel it bc they had a barbecue to attend and didn't want to be bothered. Take my advice and go elsewhere to give them your business.

My agent offered discounts for bundling home and auto. After I took out the policy the savings…read morewere not going to be applicable until after a YEAR upon renewal. Also raised my premium within months of having a home owners policy do to a technicality they say they overlooked. Include undisclosed "membership " fees and you realize they are less than honest and straightforward. The agent would ring my phone off the hook to try to get a new policy but not available to reconcile issues. Also after months of discussion my agent still does not know my name, calling me by a different first name repeatedly. I will be looking for another agency next year. VERY dissatisfied

My fiancee came here for a quote with Amy. She said she would have it for her in 3 days. We called…read moreher after the 3 days passed and she said it would be 30 minutes. It's been a week and we still have not heard anything. Apparently this company does not want to take on new customers. Do not waist your time in getting a quote with this company because you may or may not get it in a timely manner.

I cannot say enough good things about Mike Gilliam and his staff. They are amazing to work with…read more They are kind and professional. They take time to get to know you so that they can really help you with all of your insurance needs. I feel like I am more than just a customer with them. They are so good at explaining things in a way that is easily understood. Mike is extremely nice. The whole agency makes you feel valued. I highly recommend them for all of your insurance needs!

Great customer service centered business for all insurance needs. Everyone is great to work with…read moreand very thorough and knowledgeable with all areas of insurance. Thank you!!

From the owner: Earle Insurance Agency is a dedicated Hendersonville, NC Health-Insurance firm setting a superior…read morestandard in the industry. Good quality of life, regardless of your required plan, is what's most important. Call us today.

Skip and his "team" are legends in the insurance business - in their own mind's. If you have one…read moreclaim you'll probably be ok. But if you're local and have a relationship, not a good customer service experience.

State Farm is great They handled my claims very promptly I am very pleased with them and highly…read morerecommend them