Horrible experience so far with this office. I had been a client with another company for 20+…read moreyears. I decided to shop around after my insurance increased with this other company. I approached State Farm and worked with Hunter. I was quoted homeowners insurance and automobile. The quote appeared very reasonable on the homeowners and was high on the auto. Hunter explained that I had a recent claim on my auto that appeared in the system as a accident claim. It was actually an error on part of my previous company. I bought both policy's with the belief that I would be getting a lower auto once I had the error corrected. I got the error corrected and notified Hunter that I had this completed. Shortly after that I received a updated policy on my homeowners for a higher amount than I was quoted. When I called Hunter to ask why I had the higher policy, and follow up on the auto, I was told that according to the system I had misstated the type of siding that was on my home. He said that it appeared that I had cedar siding even though I stated that I had vinyl siding. My house is covered in vinyl siding and always has been. He stated that he would get in touch with the underwriters and get this corrected. After waiting for a phone call back from him, two weeks, I finally reached out to him again to get a answer on my auto insurance and the homeowners. No apology for not getting back with me and then starts telling me that the car report was just corrected and the underwriters were reviewing it and that now the reason for my homeowners increase was due to a old claim I had filed that they did not see when they originally wrote my policy. I have never filed a claim on my homeowners policy on this or any other house. He proceeded to tell me that according to this system they look at that I had filed a claim in 2019. Now I am supposed to get a letter of experience from my previous company to get them to correct this. I highly recommend that you steer clear of this company and this agency in particular. I feel that I was mislead from the start and now I cannot get a call back from them. They are not very professional and I cannot recommend them.

I switched all my policies over to Wesley Greene State Farm- I saved money and the people in his…read moreoffice are fantastic. They helped me do everything, made it so easy. I annoyingly call them all the time with questions and they are very patient and helpful. Did I mention they saved me money? Highly recommended, I've had state farm for some stuff for years and am happy to have switched everything over to one company.

Hands down the best experience I've ever had with a mechanic or shop. Passing through Asheville,…read moreour radiator went out. I called their shop and Billy came out of his way to check on our car before we had it towed to his shop. By the time we got to the shop Billy had the part there waiting for us. This was probably about 30 minutes after the shop closed. Billy stayed for 2 more hours to get us on the road and then gave us a price that is unheard of these days. His family was at the shop, and by the time our van was done, we felt like we were a part of the family. We will be planning our future services around our travels through Asheville... that's how good the service was.

I brought my own tire and you helped me get it on the car it was already on the rim I was driving…read morewith a spare

These guys have taken care of my vehicles for the last 20 years! I live out of state now but still…read morestop in for a hello and an oil change when I'm home for the holidays. Honest crew that does impeccable work and charges fairly.

I took my 2008 Prius in to get work done and it was returned with a very large scratch in the…read morewindshiel. The manager refused to take responsibility and tried to claim it was from snow even though something very clearly was dropped. They were also unable to email a quote to us.

I opened CDs and saving accounts for my grandchildren. It was a challenging process for me because…read moreI had various types of accounts to open and close. Neph helped me, He was patient and explained everything clearer to me. I laugh, at one point I questioned his math and insisted I was right. I was wrong. He was gracious and patiently explained it to me. He was everything a great bank employee needs to be. I am very thankful he works at South French Broad Self Help Credit Union, Thank you Neph.

My entire 10+ years banking with self help has been nothing but a hassle and not very helpful when…read moreit comes to anything. After being with them and given several opportunities to fix issues where I have had money taken out my account without consent forced to pay fees for things that I have not purchased , never received a refund once. and now after having my account closed from fraud I had to paid for it to be reopened and all of my account information was lost upon reopening the account after being told nothing would change. I will be closing my account after 12 years because self help cannot provide any help to it long standing customers or solutions.

Got hung up on a rail tie in Swannanoa and called Hall's. They showed up in about 15 or 20 minutes…read moreand got me freed up. The guy was polite and efficient and professional. This is actually the fourth time Halls has rescued us over the past 10 years or so. Always quick, professional and reasonably priced

Reckless driver: We driving on nc-129 and the tow truck driver was driving very recklessly behind…read moreme during a construction zone. We felt so scared and unsafe with him behind us that we pulled off the road to allow him to pass us. It was around 10:50am on the 22nd of July. The driver did not have a car on his truck. He was just driving recklessly. The license plate I believe was IE-6543 North Carolina plate. I've called and made a complaint but the person did not seem to act as if it was a big deal. I would never recommend them the way their drivers drive

Cybele did what the others continually made a mess of. As I write this I'm happily recovering from…read morea major medical event. Cybele got me great insurance at a phenomenal price and just in time. about a month after she helped me I had to use it! Thank goodness for Cybele's experience, attention to detail and care. She listened to me but more importantly I listened to her. She is truly an expert. Listen to Cybele. Call her now! Manley Nelson Broker-in-charge PinDrop Group LLC

Health insurance is expensive and a daunting process that seems futile at times. I booked a free…read moreconsultation with Brooke thinking that it would just be another runaround trying to get me to commit to plans that were much more expensive than I could afford but she was super down to earth and easy to talk to. She quickly gathered that I am eligible for ACA(Affordable Care Act) and my jaw dropped when I saw how affordable the options were. After looking in to a few plans and her explaining what they mean, I'm enrolled to have substantial coverage for a fraction of the cost of everything that I researched myself. We'll see how the coverage goes but as of right now I am a seriously happy camper. Thanks Brooke!

I recently used Biltmore Body to repair front-end damage on my relatively new car. I picked it up…read morethree days ago, and it looks and drives amazingly. They repaired steering components, wheel assembly, body panels, headlight assembly, etc., and one would never know the car was in an accident. I couldn't be happier. My insurance company handled everything; I just paid the deductible when picking up the vehicle. Great experience!

I had my car repaired here recently per the recommendation of my insurance company (Nationwide)…read more Customer service- The woman you will most interact with who answers the phone was always very nice to me. She was good about communicating during the repair process. She called me every so often, and texted me pictures of my car as time progressed. The owner was also very nice. When I went to pick my car up he walked out to it with me, pointed out all that had been done and things I should look out for in the future. This is comforting since it suggests that he personally checks the work of his mechanics. Quality of repair- As far as looks, I can't tell there was ever an accident in the first place. On a practical level, everything works as it did before. Speed- My car was hit on the side by an ambulance (it wasn't on the way to or from a call, it was just driving without the lights or siren on) and honestly looked pretty terrible. The way the body was damaged made the car undrivable. They had my car fixed in a week and a half, which I think is pretty amazing. Price- This is hard to guage since insurance covered everything. That being said, the price seemed reasonable to me. I'd go to Biltmore Body again.

Our journey of building a small cabin in the mountains began just before the pandemic. After…read morecompleting the basement and shell, our initial crew (not Casteel) disappeared due to a car breakdown. A second crew (also not Casteel) completed our deck but demanded a much higher payment than initially quoted. We were left in a tough spot, unsure of our next steps. Luckily, we found Mike, Jordan and Diana Casteel and decided to hire them for the interior and finish work. The Casteel team was a breath of fresh air, consistently arriving on time as promised. Their efficiency, meticulous attention to detail, and exceptional craftsmanship truly stood out. Plus, Mike's pricing was very reasonable. We wholeheartedly recommend Casteel Construction for any carpentry needs. Reach out to us, we'll give you a tour and show you their work.

Ms. Diana is a ton of high spirited fun. She works with you to come up with innovative solutions to…read morethe problems you are trying to protect yourself from in the future. When you do not think one product is the right fight she will continue searching until she finds one that works exactly for your needs.