Verbal abuse, false accusations, and unethical data fishing, nepotism. Switched agents…read moreimmediately.I called the them with basic policy and deductible questions because my claims adjuster had been unresponsive despite several attempts to reach them. The receptionist, McKenna, was incredibly dismissive from the start. When I was frustrated about the adjuster ghosting me, she rudely snapped, "Well, you're not their only customer, they have other people." Every time I tried to ask about my deductible, she just kept cutting me off and repeating, "We're not in claims, I'm not in claims," completely unwilling to look up my basic coverage. She kept confirming my number for a callback, and when I asked if it would be today or tomorrow, she brushed me off saying, "Yes, could be tomorrow." Out of pure frustration with her attitude, I said "ok" and hung up. Instead of the office realizing they had an upset customer, McKenna ran to tattle to the office manager--the owner's daughter, Jennifer Tourangeau Loomis. When Jennifer called me back at 4:00 PM, she was completely unhinged, hostile, and looking for a fight. She immediately began complaining to me that she had "an office full of patient people waiting" who she needed to help--clearly trying to imply that I was being impatient just for wanting answers. She spent the entire call constantly interrupting me with "I'm gonna stop you right there." She belittled me by repeatedly using my 1st name in a patronizing tone, as if speaking to a child. When I asked her to stop interrupting, she pouted on the phone & said, "Oh, I thought this was a 2-way conversation, but I guess it's one-way." I said it is a two-way conversation, but not if u won't let me speak. Jennifer then fabricated a story by falsely accusing me of calling in Feb to report wind and snow damage.Total lie!I called in Feb to ask what my deductible was and to have it lowered and I have the emails to prove it & that they tried to sell me more products. During her rant, she threatened to hang up on me at least 20 times. Every time she threatened, I refused to engage with her & told her, "Go ahead and hang up, but have your dad (Chuck) call me back so I can deal with an adult." I reminded her that they are my insurance agency, yet I have never once heard from her dad in over 20 years of being a there! Bec I wouldn't fall for her power trip,& I accidentally called her "Stephanie" bec I truly couldn't care less who she was. Oops! She completely LOST her mind and was livid, screaming, "Oh that's it, oh my God, oh how dare you! Do you know who I am?! I'm Jennifer Tourangeau aka Jennifer Loomis!" She then lied to intimidate me, claiming she had "just got off the phone" with my original claims adjuster.I asked "if you had just talked to my adjuster, why are you asking me for the adjuster's name earlier in the call?" She then had to give me the number for a 2nd claims adjuster. Annoyed that her power trip failed, she demanded sarcastically, "Am I allowed to speak now?" Ugh, just gross maturity level and lack of professionalism. I told her yes, and she gave me the number. To give her a taste of her own medicine, I immediately asked her back, "Am I allowed to speak now?" She snapped, "I'm not stooping to your level." I told her, "Oh, when someone does what you do you see how low you are, huh?" At that point, she resorted to insults, telling me, "You're just nasty, you're a nasty person." When I pointed out that she was now resorting to name-calling, she backtracked and claimed, "No, your actions are nasty. You were nasty to McKenna and you're nasty now." I said she & McKenna needed to look in the mirror. At the very end of the call, she made a final conniving remark about my adjuster and slammed the phone down in my face. I immediately started the process of reporting them. At 4:40 PM, the phone rang again. I answered thinking the owner, Chuck, was finally calling me after 20 yrs of silence. Nope. Never. It was a second rep, Theresa. Theresa totally ignored the toxic exchange, acting clueless and asking, "What's going on?" She then unethically fished for info, trying to dig into who I'm related to customer-wise in the agency. I unfortunately fell for her fakeness & told her who my family is, to which Theresa sweet-talked, "Oh, they're so nice." I'm like, "Yea, so am I." After she got her info, Theresa just repeatedly asked, "Anything else I can do for you?" to sweep everything under the rug. As proof Jennifer was lying, Theresa then said, "ok, it's closing time, time to go home."hmm, I wonder what happened to the "office full of people" Jennifer said she had to help just 40 min ago? Lies! I immediately contacted State Farm, and filed a formal complaint. I also switched to a different State Farm agent the next morning. I'm now reporting Jennifer Loomis and Chuck Tourangeau to Michigan DIFS Licensing Board for misconduct. 20+ years of customer loyalty rewarded with utter trash. Avoid this toxic agency at all costs.

Great service, great people they have saved me so much money in the 3 years Ive had with them. Keep…read moreit up!

I was introduced to the Duncan Agency from a friend and I used them for years because I thought I…read morewas getting a good deal. My rates were increased year after year, even with NO claims and no traffic violations. I made several calls asking for someone to explain the increases. It was typical to have to call them back or they would tell me they would look into it. Long story short, I found local competitor that saved me OVER $2000.00 per year on my homeowners and auto combined! The bulk of it being auto ins. The Duncan agency clearly did not work in my best interest and I feel as though I was robbed of hard earned money for years. I WOULD NOT RECOMMEND THIS COMPANY

Dave and his team do a phenomenal job with my home and auto policies. I was previously going with a…read morefriends agency when Dave and Elisabeth came recommended to me. I was shocked at how much money I saved and I had more coverage! I work in the mortgage industry and truly understand home policies and Duncan goes over and beyond not only with the policies themselves but with providing excellent communication & customer service. Everyone I've spoken with in their office is polite and eager to answer my questions or offer assistance. I have recommended them to my clients and friends and will continue to do so! Thank you Duncan Insurance!

Very responsive. Dealt with Karen and she was able to meet our needs. She also helped my daughter.read more

Below is a copy and paste from an email exchange i had with this company. They dont care about you!…read more I am sorry we are not meeting your service needs. I would suggest you look for another insurance agent to better match your requirements. We can help | Buy Michigan Health Insurance | bcbsm.com Matthew Wolf, MBA, CPRIA, AAI, LIC Partner at Wolf-Chandler Agency, LLC Address 30903 Northwestern Hwy. Suite 120 Farmington Hills MI 48334 Phone 248-952-9500 Email matt@wolfchandlercom Website wwwwolfchandler.om IMPORTANT: The contents of this email and any attachments are confidential. They are intended for the named recipient(s) only. If you have received this email by mistake, please notify the sender immediately and do not disclose the contents to anyone or make copies thereof. Coverage cannot be bound, changed or modified via email, phone or text unless confirmation has been given. From: Tank, George GeorgeTank@e Sent: Tuesday, November 2, 2021 10:56 AM To: Matthew Wolf matt@wolfchandlercom; Joy E. Grunwald joy@wolfchandlercom Subject: RE: Insurance Cards Matt, Really! This is very upsetting and with us getting ready to upgrade our insurance to the silver plan. We want to make sure we are working with a company that their focus is on detail and customer relationship. Need to schedule a meeting? Check my availability here. Best regards George Tank

This has been my go to Insurance Place for years. Have treated me fairly and like family. The…read morecustomer service is great and you can tell they truly care for you. Highly Recommend!

Emmanuel was a great help in the process of me obtaining insurance for a new car and for all my…read moreother insurance needs. Timely responses with helpful information upon each inquiry.

We're missing Gloria in the office, but Malik has filled in nicely. He's always ready and…read moreknowledgable to explain any questions that I have about my policy and any options available to me.

From day one to moving to this branch and company it has been nothing but problems. And they like…read moreto make it seem like it's your fault even when it was completely out of your control. Avoid at all cost. This company and location. I will say they are nice in the office but horrible at running a business. Hot garbage of a company.

Sara was very polite, professional and quick with getting my Home, rental home, umbrella, golf cart…read moreand car insurance quotes to me. Their prices were great, saving me about $500/year with better coverage than I originally had. Sara reviewed my policies with me and clearly explained any wording I didn't quite understand. She took care of cancelling all of my current policies and transferring my insurance carrier with my mortgage company. I would (and already have) recommend Sara's Allstate agency to my friends and family. Thank you.

Over the past several weeks I went through a run around with my health insurance getting a document…read moreI needed for my car insurance. Nicholas Bernardi stuck beside me and helped me through until the matter was finally taken care of. It would have been much more confusing without Nicholas's guidance and patience. I am happy to have this resolved. Thank you much Mr. Bernardi

Sean is very thorough and answers Any questions we ask. he always gets back with us on a timely…read moremanner.

Sean and his team are amazing to work with! They are always helpful and expedient with their care…read more Seems like they would answer the phone any time, day or night. We have used them for our insurance for years. From navigating how to insure a Skoolie conversion to Homeowners insurance and cars they have all the answers!