I regret to say my experience with Gary Yeomans Ford and Sales Manager Zach Rager was deeply…read moredisappointing. I came in with high expectations, but unfortunately, I felt misled and taken advantage of during the whole process. The transparency I expected was absent, and I encountered issues that were either not disclosed or poorly communicated. I closed a deal for a 2023 Toyota Tacoma, I thought was getting a good deal because believing every word and that the tire package for 5 years, maintenance package was included for free. Not TRUE at all! Then they gave my information completely wrong to Santander. This left me feeling frustrated and undervalued as a customer. Trust is a cornerstone of any business relationship, and sadly, trust is broken here. I hope Gary Yeomans Ford and Sales Manager Zach Rager take this feedback seriously and work to improve their practices to ensure future customers are treated with honesty and respect. I cannot recommend this dealership based on my experience. I would recommend looking for somewhere else to do business. No one deserves this to happen to them. If their own sister company down the street Ford stated, "They screwed you over with the deal!" Ford down the street wanted to help but their sister company couldn't do anything that vehicle has the highest miles of any Toyota for that year and the price they sold to you for $51K too much vehicle is only worth $27 to $30k the maximum. Wow imagine that I can't even trade it anywhere I have tried multiple dealers, even tried refinancing it to make payment as of date. I got approved with Suncoast and the cant even refinance it either. All I am asking was to pay the late fee and put me up to date with payments because of the wrong information. So, I can pay regularly on time inside of play catch up where I won't be able to catch up. Or take the truck back and they can keep it or buy from Santander and find me another bank and this time give me the right information. I believe that wasn't hard to ask. I even called Ford asking for information to be able to help Santander find me. He stated by financing he doesn't have a way of doing that and when I called Santander, they couldn't do anything until they received my information. I even talk to Santander about putting payments towards the end which are unable too. So, how hard is it for the dealership to put my payments up to the current date? You made the error of giving my information wrong to the bank? I don't believe I am asking much. I went into the dealership to talk to see if they could help fix their mistake. The gentlemen stated he will talk about getting this fixed. I said do that, talk to your supervisor, the owner, and Santander. Then the next day I went, it was afternoon around 2pm to see what he was able to do he said try calling Santander left message yesterday, no answer. I thought really, I can get through. Okay how about today? Okay, knowing the situation and I'm supposed to be a valuable and important customer as well knowing what happened you can't take a moment to make calls and get this taken care of as soon as possible. It seemed not so much. So, I said why don't we try to call them now together. Even on the phone with Santander it was no use because I saw the Sales Manager literally making one excuse after another, I don't see you trying to resolve anything. I told him I believe they should fix it, pay it and put me up to date not fair at all. Like I say I was brushed under the rug, sold the vehicle and now I'm not important at all anymore. Especially when they make mistakes with errors and can't even fix them. What is very sad but true is that when a dealership only treats you as a dollar sign and doesn't care about fixing problems they make and effects the client, it can be demoralizing.

Came in this morning to order a truck cover, mats, and custom visor. Iwas waiting for about 11…read moreminutes for the service man to get off the phone of ordering parts from what I could here . Then another guy brings this lady in from the tire shop and instructs her to talk to this gentleman and they proceed to literally stand right in front of me and nobody acknowledges that I've been waiting there. There were also people standing behind the desk that never acknowledge if I need help, could I help you, are you waiting on something, Etc. Worst customer service ever. Almost had the vibe of entitlement. I went to another Ford dealership and purchased everything I needed in Ocala. Totally different experience.