I stopped in very pressed for time, and Ayden got my truck in very quickly to check the brakes. The torx head rotor bolt had come loose causing a grinding when stepping on the brakes. He snugged it up and had me on my way lickety split! To top it off he said, "we don't charge for inspections". I was blown away. Kim was as nice as could be too. Auto Surgeon will get my business in the future and be recommended to others. Yay, Team Auto Surgeon. THANK YOU! Barefield28 read more

Absolutely fabulous! My daughter is a student at MSU and had some desperate problems with her car. Auto Surgeon (Kim) worked with us and the repair even came in under estimate. Everything was above board and ethical. Highly recommended! read more

Our experiences at Auto Surgeon have always been top notch. Accurate diagnostics, quick and complete repair. Never trying to upsell on repairs that aren't required and taking the time to fully explain and document each and every charge and detail. On our latest service I was pretty sure what we needed and of course I had looked online for what repairs should cost. Auto Surgeon was very much in range but because the communication and service (especially getting it done on time!) are so good, there was no reason in my opinion to try to track down a "cheaper" option, because I've found you tend to get what you pay for if you go for the lowball instead of the solidly fair and fast option you get at Auto Surgeon. read more

We love Auto Surgeon for their reliable, dependable, and ethical work. Their prices are fair. They will never upsell you on an unneeded repair. They use an absolutely fantastic system that communicates with you from the beginning to the end, you can see the mechanics report with pictures online, access and forward it to whomever you need. Last time we visited, we forgot that they had sent us a coupon. But Auto Surgeon had it on file, and they reminded us of the coupon and applied it. Who else in this day and age goes out of their way to remind a customer of a coupon they can use? That's why we keep on coming back read more

ORIGINAL Review from 12/21: I wound up not getting the work done that I had intended. Bill at Auto Surgeon was very clear in explaining their cost estimate and the potential outcomes and conveyed the sense that what I wanted to do may just not be worth the cost. I appreciated the sound advice and honesty. The cost for the inspection and diagnostics was very reasonable and identified some things the local dealership had missed; so it was well worth the time and expense. As this was my first time trying Auto Surgeon, I was very glad to find a shop with good standards and well rated by other customers. So I expect I will give them a try again when another need comes up. UPDATE: 3rd time using Auto Surgeon now (Oct '22) and wishing I had given them a try years earlier. One of the best auto shops I've ever worked with anywhere. Again, they repaired what needed repairing and gave cost effective alternatives for the things that could wait. I can't recommend them highly enough. read more

Bill and his mechanics are honest and do quality work for a fair price. We have sent well over 20 people to Auto Surgeon and they have all been treated well and are return customers. read more

My car brakes had a grinding issue I was concerned about, so I took it to Auto Surgeon based on the great reviews. They promptly called me and told me the situation, and that I actually didn't have to do anything to the car quite yet. I was so thrilled!! Bill explained everything to me in an easy way to understand, he answered all my questions, and I genuinely felt taken care of. As a 25 year old woman, I've definitely been taken advantage of at other mechanics for my ignorance about cars. However, at Auto Surgeon, I never had anyone speak to me in a condescending way or try to sell me something. I paid for the service fees, which were not unreasonable. I will be taking my car here as long as I'm living in the area! read more

My fiance and I have taken several cars to Bill at Auto Surgeon over the years. In college, we both drove cars that were high mileage and had seen better days - Bill was always transparent about what was and wasn't worth investing in these cars in terms of repairs and maintenance. When I recently upgraded to a new vehicle, I experienced issues that Bill determined were under manufacturer warranty. He recommended a dealership and sent me on my way without charging me. At the dealership, I was able to advocate for what I needed because Bill had explained the issue and given me paperwork indicating the recall/ warranty coverage. The repair ended up being totally covered by warranty. Of course, I took the car back to Bill for my next oil change and maintenance check up. We love Auto Surgeon! read more

Helped my daughter get her car fixed. Easy and fast service. I had already communicated a greater issue as I was unable to see the car in person, but they were honest and narrowed it down to a smaller less costly issue. read more

front desk guy had an attitude problem, acted like he wasn't even going to look at my car for a week to try to deter me from asking for services, kept asking condescending questions as if he knows the issue and solution without looking at the vehicle. what an arrogant way to operate a business read more

Had my car in for a repair and oil change with tire rotations. Service was done in a timely manner. The people are always friendly and willing to answer questions. I always recommend Auto Surgeon for repair work. read more

I've visited twice so far, and both times felt confident that the work was high quality at a fair price. There was no attempt to upsell, just an honest description of the situation and what was needed to keep my car on the road as long as possible. read more

My car had been making strange noises that I couldn't identify and I gave Bill a call to see if I could get my car in. I was told to send a video of the sounds before I could get in so he could be sure that it worth coming in for and safe to drive to the shop. Friendly folks, I was never condescended to (even though my automobile knowledge is...lacking), and great communication on top of reasonable pricing and fast service. I will be back for routine care and issues if/when they crop up. read more

Auto Surgeon is great! They were able to fit me in earlier than expected when I had an engine emergency. I really appreciate that updates on your vehicle's progress are done over text and email. Everything is documented with pictures and you know exactly what is happening and why. read more

called to ask about an estimate and inspection. the man i talked to on the phone was very condescending and sarcastic. he made me feel like i shouldn't have ever even called. asshat. read more

I admit I do not know anything about vehicles, unfortunately. My car was dead and I didn't even know how to jump it (yes, sad, I know). I called and spoke to someone who answered the phone right away. He was so kind, didn't judge me at all for my lack of knowledge. He talked to me about my options and what to do- all of which were about saving me money and helping in the future! He didn't care at all about making a dime- he simply wanted to just help. As someone who could easily be taken advantage of due to my lack of knowledge, I cannot express how comforting this is. Thank you so much for your kindness, integrity, and being a rarity! read more

We live 10 hours away and our child is attending Michigan State. He had an issue with his vehicle, Auto Surgeon came highly recommended, so we have them a try. Could not have been happier with the experience. A+++++!!! Up front discussion about all necessary work, quality service performed and very fair pricing. What more can you ask for from an auto mechanic? If you or someone you love are in the Lansing area, send them to Auto Surgeon. You will not be disappointed. read more

Called and the person I spoke with refused to give me a quote for how much an inspection would cost over the phone. Said it "might be $150" but that he couldn't say for sure. Not sure why an inspection should have a varying price. I'm not going to bring my car in for an inspection where you can decide what you'll charge me after you've already done it and I have no choice but to pay whatever price you decide on the spot. read more

We love AutoSurgeon. We have been going there for over 30 years. Bill and the staff give us wonderful service, especially in emergency situations, they always take great care of us and our vehicles. Thanks Bill. read more

I only had an oil change done, so I can't speak to their mechanical abilities, but what I can say is this establishment is honest. To me that's the most important quality in my local shop. This is how I know they're honest: Some last minute plans required me to drive my girlfriend's car to CA, and I know she does not do regular maintenance at the prescribed intervals, and the car sounded to me like it was making a strange noise. I have some basic car knowledge, but I wanted it checked out by a professional. Bill (owner) recommended a trip inspection where they inspect every major component for safety. I would never normally walk into a shop and say, tell me if there's anything wrong with this car, bc it's just asking to be ripped off if you're mechanic is anything less than honest. A lot of mechanics will MAKE SURE there's something wrong, whether there is or not. But I figured it was more of a gamble to drive this car 3,000 miles at 75mph than to maybe get ripped off. Bill had the car checked out, called me back, and said there is basically nothing wrong with the car! When does that ever happen?! It was overdue for oil, so he did the change, and then told me it needed a few other small things and said "I figured you want to change those yourself instead of paying me to do it". The only thing he really didn't like was the crappy Chinese tires put on by Carmax, and he spent time at the counter researching the best place to replace them once I got to CA! He also gave me some good ol' fashioned tips on finding a good mechanic, etc. Sorry for writing a novel, but I believe Bill went above and beyond for even a small job, and a good review is the least I could do. Too bad I'm moving to CA! Hope I find another Auto Surgeon read more

Bill and staff were helpful and knowledgeable. Not once did I think they were trying to up-charge me for work my vehicle didn't require. Also, they have a few rental cars to use for the day to help with transportation to and from the office. Highly recommend! read more

PROS They did a good job repairing my car. They also did an overview of items that may need to be replaced in the near future. These were things that were not as important at the time, but good to know! They were fast and did not pressure me to fix EVERYTHING right now, just what I chose. CONS They are expensive! If you are strapped for cash I would recommend looking at other places. Their labor costs were as expected, but the part cost was outrageous! They charged me over 550 in parts that I could have bought at Auto Zone for a little less than 300. Overall I am pleased with my repaired car. read more

I've been taking my car to Auto Surgeon for the last 6+ years. They are always honest and thorough. The first time I took a car there it was towed after breaking down on the freeway. Auto Surgeon told me it would cost more to fix than the car was worth after they did lots of research about getting a new engine. After all that they didn't charge me for labor. What I appreciate most is that I never feel spoken down to. They respect the little knowledge I have of cars and offer to explain the issue. In fact, I once had a mechanic show me the problem with the car while it was in the lift. read more

Trustworthy repair shop, good quality work done on our vehicles, centralized location, and fair pricing. I've been going to this mechanic shop for years and so have my parents. I've never had an issue with this shop. Highly recommended. read more

We have had vehicles serviced by Bill and his crew for years. I am so very impressed with the honesty and integrity of these guys. They ALWAYS provide honest, reliable, and reasonably priced service. I cannot over state how nice it is to have a trustworthy repair facility in our community. Five star service all the way! read more

This place rocks! Bill (owner) is the man when it comes to car advice. He's also not out to take advantage of your wallet/purse. He's very knowledgeable and never talks down to you, no matter how trivial your question may be. You can tell he loves what he does and he's very much into gaining your trust. I can't recommend him enough. read more

Highly recommend Auto Surgeon! I had several issues with my 2009 Honda Civic and they were able to address each and every one, either by repairing it or providing recommendations for the future. I was kept in the loop during the entire appointment via text, phone call, or email. Everything was explained clearly and they were very up front with costs. Hopefully I will not have more issues with my car anytime soon, but I sure know where to go if I do! read more

I have a very good mechanic that I trust in my home town (Kalamazoo). But I had a serious issue when I was in Lansing, and had to find a trustworthy and reliable place to take my car for what could be a very expensive fix, just so I could get home. I called Auto Surgeon and they got me in that morning. I described the problem, and they listened, asked a few more questions, and proposed a plan of action. They called me promptly when they found the problem, and gave me enough information to talk to my "primary care mechanic" to figure out a strategy. Bottom line is that I am able to get home, with a car that works, and I am informed and able to make good decisions about my car. Probably not the cheapest in town, but trust is worth something. If I lived in Lansing, these guys would be my primary care mechanics. It takes a village, even when you're out of town. Very glad I found them! read more

I trust the mechanics here. They provide stellar customer service in a very timely manner and I would not hesitate to recommend them to anyone in need of car repair. read more

Bill is the best. Made my car headache disappear and went above and beyond to be helpful - past what he needed to do. He is very knowledgeable and all the work he and his folks have done on my car is reliable. It's reassuring to be able to have trust in a good mechanic! read more

I NEVER WRITE REVIEWS. But I wanted to wait a few months to write a review, just so I didn't jinx myself or my car. But I've never had such a good experience with my car here. I was calling around to different shops for a certain part, and AutoSurgeon had the best price. Not only were they $200-300 cheaper, but they got me in the same day, and even gave me a ride back to work. It was in and out within just a few hours and after 3 years of issues with my car not starting randomly, violently shaking, going into "reduced-power mode" they were certain it was my throttle body. They switched it out, programmed it and it has been running like a brand new car for over 2 months now.I will be taking my car here with any further issues I have, thanks to Bill and his staff. They were helpful in every way, even emailed me an estimate which I confirmed via email before any repairs were made.They made this simple, smooth, and painless for me. Thanks guys! read more

Fantastic service. I was able to get my car looked and and repaired in a little over 24 hrs and the price was very reasonable. They are very easy to talk to, and will answer any questions that you have in simple terms. I very much trust the mechanics, and if I have any problems with my vehicle again, I will absolutely take back to Auto Surgeon! read more

amazing service and the mechanics are the best. Bill is honest to a fault and I would never take my car anywhere else

Bill and his crew are about as honest and professional as they come. Every time we've dropped our car of with them they've been very prompt about calling us with a diagnosis and getting the job done (whatever it may be) quickly. It's also nice that Bill (the owner) is always there and really cares about his customers and keeping them coming back. Highly recommended. read more

We had our car towed to Auto Surgeon as it wouldn't start one extremely cold day. We were charged $100 for a "diagnosis" that the mechanic wasn't "even sure of" and couldn't tell us that it wasn't in need of just a simple alternator repair and didn't actually "know what to do with the car." We were also given a quote totaling almost $800 for a simple repair of a neutral safety switch which is typically a part that costs $80-$200 but would cost Auto Surgeon (us) almost $500 for just the part. Not being able to afford the $800 repair, we decided to forgo the repair, went to get the vehicle, and it started right up (still had to pay $100 for basically nothing). read more