been here numerous times for various vehicles. I've never really had an issue, in fact it's the…read morefastest DMV i've been to. Just remember to bring all the paperwork and documents! (Chat GPT helps)

I came in today to renew my license.there was no wait and service was great. Brook was very…read moreefficient, helpful and friendly. I was in and out in no time.

When I went in to renew my license, I got waited very quickly the gentleman who helped me was very…read morepolite and patient. I'm 76 years old , and I appreciated his help.

During this time of pandemic, these people are keeping their cool and processing us in a timely…read morematter. My visit wasn't even 20 minutes. As long as you have what is needed, come prepared Thank you

Super fast, everyone is friendly, but don't get your license renewed here unless you want to look…read morefat and stoned in your photo. They have the camera way down on a table aimed upward so you have to look down at it. You'll end up with a double chin and half closed eyes in your photo. And I'm only 5'2

So the young girl that greets you is dressed very dumpy in old flannel shirt and old tights. She is…read morenot pleasant at all and she acts like she enjoys being hateful to people. When I asked her a question, she responded" what are you trying to say"?? I work in hospitality, so I can put up with alot. This ,however is ridiculous. When I got called up the lady was hateful as well ( Window 3). I really do not understand, even short staffed, why anywhere would tolerate this behavior in customer service positions. I would be ashamed.

Nobody likes going to the license bureau just because of the hassle the waiting in line the…read morewondering if you got everything that they're looking for and expecting in order to give you a drivers license or renewal plates or whatever I recently relocated from the West Coast and had a very bad experience at the license bureau down in Franklin so when I was in the process of getting my Washington drivers license converted to an Ohio drivers license, I made sure all my subsequent visit that I did not return to the Franklin office because the people that work there Were very unfriendly not knowledgeable. Gave me incorrect information. It was a completely different experience at the Centerville location as the people that work. There were extremely friendly very fast, very efficient and very accurate with the information on what I needed and got me through the process really quickly and painlessly. Absolute definite five star service

I am writing to share feedback regarding a recent interaction at your facility(CENTERVILLE BMV) My…read moreson was in the process of applying for his Temporary Permit, and we encountered a staff member whose conduct I found to be unprofessional and unhelpful. During the identification verification, we presented his USCIS-approved ID. This is currently in use while his Naturalization Certificate is being processed - a situation that often requires a bit more understanding and patience. When a second form of identification was requested, we offered a recent bank statement. Unfortunately, our attempt to have this document printed is (on their printer as she instructed)at the counter was unsuccessful. The staff member, a young lady with curly hair( her ID was flip-back),then informed us that my son would need to retrieve another address-bearing ID from home. While we fully comprehend and respect the need for proper identification, the manner in which this information was conveyed was notably abrupt and dismissive, creating an unnecessarily stressful atmosphere. Further concerns arose when my son attempted to clarify his preference regarding the organ donor question on his application. His initial query was met with an apparent lack of acknowledgment. When I politely reiterated his question, the staff member responded curtly with, "Let me just finish this!" This interaction, delivered without eye contact, felt very dismissive and demonstrated a clear unwillingness to assist with a simple, yet important, clarification. Adding to our disappointment, when I tried to ask a follow-up question concerning the identification requirements, I was interrupted mid-sentence. This repeated pattern of being cut off and disregarded made effective communication extremely difficult. It is particularly disheartening as this is not an isolated incident; we experienced similar rude and interruptive behavior from the same individual during a previous visit in May. The overall lack of courtesy and professional engagement displayed by this staff member was deeply disappointing. We believe that all individuals undertaking official processes deserve to be treated with respect and patience. I hope this detailed feedback will be utilized to review staff conduct and reinforce the importance of professional customer service, ensuring that future applicants have a more positive and respectful experience.

I won't go to any other BMV after going to this location...Their system works great... Of course…read moreonce in awhile there is a pretty good wait... But they are all like that. The staff here is the best! So helpful and considerate. Answers my questions and directs me too what I may need to do. Thanks for all the help!

I just left this facility. Raegan assisted me with my license renewal. It was quick and easy…read more Absolutely no issues. Thank you Raegan.

In the same building as the title bureau and assorted Union County offices, this small BMV office…read morehas longer lines than the title place but is still faster and friendlier than most. There is a side door in the large Union County building for easy access to the BMV and title office; go around to the right and look for the door. Take a number, wait a few minutes, and do your business. I was renewing one set and getting historical plates for another car; it would have taken about 15 minutes total except that they had a computer issue. Still, half an hour is about normal for a BMV. Service was friendly and helpful. It's a nice enough place to wait, with 20 or so chairs and a TV.

Okay, I am not a fan of how things are being done but at least I can still get things done…read more I got her right at 8am but missed the first round of customers in the door so I had to stand outside and wait maybe 15 minutes, then inside for another 10 or so after checking in. Still faster than normal in my opinion so heck how can I complain. I would say considering the new way things are being handled the BMV staff here did an amazing job of handling things and deserve a high five, but since that isn't allowed here is a virtual thank you

This is bureaucracy at its finest…read more The Bureau of Motor Vehicles in MIddletown must lie within a no parking zone because those ladies keep it moving! Walked in on a Friday afternoon, made my way through the gauntlet (a silly maze which was by far the biggest ordeal I encountered during this trip to the BMV) and took my place in line behind four other people. Within five (that's right, five!) minutes I was greeted by a cheerful lady who took my documents for tags and invited me to take a seat on the bench lining one wall of the BMV. No less than three minutes later, I was being called to window four where I wrote the check, received my tags and walked out the door. These ladies have a system and it is obviously working. Which leads me to wonder, why is this not a system implemented by all BMVs? Last year at the Mason branch, we stood in line, many moons passed, civilizations were created and destroyed. I had some lady beg me for my spot since she had to pick up her kids after school (of course I gave it to her) and then I stood at the window for about ten minutes while papers were processed, "i"s dotted and "t"s crossed, before I made my escape. At the Middletown branch, I spent ten minutes. There. Line, window, everything. Ten minutes. Thank you, Middletown BMV!

I always come here since the customer service is so on point. Friendly, professional and…read moreknowledgeable. Right now there's a greeter who is fantastic and helps direct foot traffic, getting you where you need to go. The staff deftly handles people who are returning with documents so they don't have to wait in line again. Folks are masked and there are acrylic dividers for covid transmission prevention.. I was here to retake eye exam after doing poorly due to cataracts. Now that the catarcts are off I did pass an the staffer gave me a high 5! Made this old lady's day.

The employees are very rude the wait is extremely long for absolutely no reason lack of…read moreprofessionalism need more training to treat people professionally

This was the best DMV experiences I have had in quite a while. The staff are very helpful, polite…read moreand were smiling. It was not busy when I got in, but there was a bit of wait after. But the line moved quickly. Overall a great place. I would definitely go here again. I did not have an appointment.

This is the closest license bureau for us services that let me go to. One side is for driver's…read morelicenses except and the other side is for titles. I do know for the side for the driver's licenses There's a computer kiosk as you go in and you sign in using your cell phone. They used to have you take a number and be called but now it's that system. Of course it's more busy on the weekends and at lunch hour. If there's no parking there's parking on the street across the street across the street across the street across the street across the street in front of the church. Everyone was friendly and helpful. The décor in there's really kind of needs an upgrade It appears old and shabby

I have always had great experiences at this license bureau. It always seems to be less crowded than…read morethe other ones in the area and the staff is always very friendly. What really impressed me was when I had to go back after it had been shut down for several weeks due to Covid. The lines were long since people haven't been able to get in and they had to adhere to Covid restrictions but they had a system to keep track of everyone and they were rocking it! When I finally did get inside to get my license plates the staff were friendly and did not let the situation bother them Even though I am sure people were less than friendly with them. Hats off to this branch and their people! Special thanks to Shannon for dealing with the crowds!