When I went in to renew my license, I got waited very quickly the gentleman who helped me was very…read morepolite and patient. I'm 76 years old , and I appreciated his help.

During this time of pandemic, these people are keeping their cool and processing us in a timely…read morematter. My visit wasn't even 20 minutes. As long as you have what is needed, come prepared Thank you

I am writing to share feedback regarding a recent interaction at your facility(CENTERVILLE BMV) My…read moreson was in the process of applying for his Temporary Permit, and we encountered a staff member whose conduct I found to be unprofessional and unhelpful. During the identification verification, we presented his USCIS-approved ID. This is currently in use while his Naturalization Certificate is being processed - a situation that often requires a bit more understanding and patience. When a second form of identification was requested, we offered a recent bank statement. Unfortunately, our attempt to have this document printed is (on their printer as she instructed)at the counter was unsuccessful. The staff member, a young lady with curly hair( her ID was flip-back),then informed us that my son would need to retrieve another address-bearing ID from home. While we fully comprehend and respect the need for proper identification, the manner in which this information was conveyed was notably abrupt and dismissive, creating an unnecessarily stressful atmosphere. Further concerns arose when my son attempted to clarify his preference regarding the organ donor question on his application. His initial query was met with an apparent lack of acknowledgment. When I politely reiterated his question, the staff member responded curtly with, "Let me just finish this!" This interaction, delivered without eye contact, felt very dismissive and demonstrated a clear unwillingness to assist with a simple, yet important, clarification. Adding to our disappointment, when I tried to ask a follow-up question concerning the identification requirements, I was interrupted mid-sentence. This repeated pattern of being cut off and disregarded made effective communication extremely difficult. It is particularly disheartening as this is not an isolated incident; we experienced similar rude and interruptive behavior from the same individual during a previous visit in May. The overall lack of courtesy and professional engagement displayed by this staff member was deeply disappointing. We believe that all individuals undertaking official processes deserve to be treated with respect and patience. I hope this detailed feedback will be utilized to review staff conduct and reinforce the importance of professional customer service, ensuring that future applicants have a more positive and respectful experience.

Nobody likes going to the license bureau just because of the hassle the waiting in line the…read morewondering if you got everything that they're looking for and expecting in order to give you a drivers license or renewal plates or whatever I recently relocated from the West Coast and had a very bad experience at the license bureau down in Franklin so when I was in the process of getting my Washington drivers license converted to an Ohio drivers license, I made sure all my subsequent visit that I did not return to the Franklin office because the people that work there Were very unfriendly not knowledgeable. Gave me incorrect information. It was a completely different experience at the Centerville location as the people that work. There were extremely friendly very fast, very efficient and very accurate with the information on what I needed and got me through the process really quickly and painlessly. Absolute definite five star service

Not bad for the BMV, all in all…read more Wanted an ID for Kid K. You need to bring a fair amount of paperwork, plus the kid. Checked in online, easy and efficient. Tell them when you get there, they text you to wait in the car and then when to come in. When I started it said the wait was 45 minutes; total was probably a little less than that, so don't check in super early. Waited inside for 15 or so after they texted to come in. Clerk was friendly and patient. Pretty much like getting a license: some questions, you sign and the kid signs, then gets a picture. A week or two later it will come in the mail. Not bad, and not a horrible wait or experience as far as these things go.

My favorite location in Columbus! It was time to renew my driver's license. I checked in online…read moreand drove up from downtown (15-17 mins). I chose to go here as I always have a good experience at this location. Tags and registration I am not so picky about but for drivers licenses, this is the place to go based on my N/S/E and downtown BMV experiences. As I pulled in the plaza, I confirmed on the phone and walked in. As I was walking in the door my number was called. The longest part was the eye exam and complementing the documents. Friendly agent. No issues with the task and picture was taken with a backdrop and not some web cam on the counter. I was in and out in 15 mins or less. Your times may very but it's a sold choice for the Ohio BMV in Franklin County. BMV location - Franklin County DR #2586 is located at 112 Dillmont Dr., Columbus, Ohio off US-23 North in a nice strip mall plaza above I-270 (outer-belt) and near Lazelle Rd. This location has also been known as the Worthington License Agency though it's above Worthington and probably closer to Lewis Center. All kinds of food options in the area and close to Polaris if you want to grab some food and do some shopping too.

In the same building as the title bureau and assorted Union County offices, this small BMV office…read morehas longer lines than the title place but is still faster and friendlier than most. There is a side door in the large Union County building for easy access to the BMV and title office; go around to the right and look for the door. Take a number, wait a few minutes, and do your business. I was renewing one set and getting historical plates for another car; it would have taken about 15 minutes total except that they had a computer issue. Still, half an hour is about normal for a BMV. Service was friendly and helpful. It's a nice enough place to wait, with 20 or so chairs and a TV.

Despite the incredibly long wait, even with online advance check-in, I am giving them grace for how…read morewell they weathered the rush as we are slowly emerging from all that Covid impacted. The online check - in method not only saves you time but also provides you with continuous updates on your place in line. Once I made it through the line I was warmly greeted by a staff person who reviewed all of my needed documentation and assisted me in efficient & friendly fashion.

Monday 8am and BMV lady already in bad mood. They also have 2020 Covid era plexiglass barrier and…read morethey "low talk" so in a noisy lobby you hear all the people in line behind you but can't hear the BMV employees...need voice hole cut in plexiglass at each station and better attitude on staff.

My son got his Driver's License from this office. The Staff are one of the best - very…read moreprofessional, patient and helpful! . The Tech on Waiting and Processing and the App made it very smooth experience with the Smartphones as compared to other offices of similar nature.

I come from NJ state run DMV, animals. Here the staff very professional they actually talk nice to…read morepeople, smiles across the counters. In NJ I think there entry exam is must be nasty and suck on bitter lemons prior to start your day. GREAT JOB OHIO

My car registration was about to expire... Now, I'm not one who likes to stand in a long line with…read morea bunch of irritated customers and then deal with some stressed out employees, so I decided to use the Ohio BMV Express inside the Kroger on the corner of Stringtown Road and Home Road. It's super easy guys. It's a kiosk that you sign into with your license plate number and Social Security number and then pay with a credit card. You'll go through about a dozen or so screens which takes about 7 or 8 minutes in total. Once the kiosk has all your info and payment, it'll print out your new registration and license sticker and you're on your way. A user friendly government service? That's worth 5 Stars And Here's A Little Tip For You: ** Chances are that no one else is using the kiosk so no waiting. ** There are multiple locations throughout Ohio. ** Go to https://ohiobmvexpress.com/map to find the closest location or to get some more detailed information.

I won't go to any other BMV after going to this location...Their system works great... Of course…read moreonce in awhile there is a pretty good wait... But they are all like that. The staff here is the best! So helpful and considerate. Answers my questions and directs me too what I may need to do. Thanks for all the help!

I just left this facility. Raegan assisted me with my license renewal. It was quick and easy…read more Absolutely no issues. Thank you Raegan.

been here numerous times for various vehicles. I've never really had an issue, in fact it's the…read morefastest DMV i've been to. Just remember to bring all the paperwork and documents! (Chat GPT helps)

I came in today to renew my license.there was no wait and service was great. Brook was very…read moreefficient, helpful and friendly. I was in and out in no time.

Worst DMV I have ever been to. I was there at noon, and I've been waiting for 3 hours for a written…read moretest. There has to be a better way of running things Gunther. What a shame ...

Place is always very slow and workers are not properly trained. Someone needs to do an…read moreinvestigation of this place. I have heard from many customers that there eye testing machine is very old and outdated leading people who have good eyes to flunk its drivers eye test. I myself wear good glasses with prescription and had trouble following their eye test due to low lighting and shadows inside the machine. I barely passed but this has never happened to me before at other BMVs where I always pass eye tests. Until you update your machines we are going somewhere else.