Just picked up my car from the dealership after Annual Service & fixing issues with the centre console; service from calling in to meeting with the service advisor to having reminder 1 day before the appointment, and dropping off and picking up. All through the whole process every detail was done with utmost professionalism!! My Service Advisor Andrea was particularly efficient and friendly, she patiently listened to any issues I brought up regarding the centre console and made sure that it was well looked into; she also kept me informed throughout the process, the unit was replaced under warranty with no other questions asked. The car was washed and vacuumed when I picked it up and everything is working properly so far!! Thanks again to Andrea for your hard work!! Keep up the good work and this will be my designated service shop! read more

Auto West BMW - Here for Annual Service - Car Dealers Near Me - Richmond, British Columbia

See all

here for my scheduled oil change and i tell you, there are measures for hygiene here. the waiting lounge is a cesspool of germs and possible covid infection. some people sneezing and coughing openly , no masks or cover, just polluting the tables, sofa, and chairs, ...no one wiping down anything. i see a cleaner wiping down the coffee machines with the same cloth he is using to wipe down the counters and cupboards...wtf!!!! i witnessed a person sneeze so loud openly and contaminating a set of table and chairs, he left after Nd the 5 mins later, another person used the exact same set. this is how the virus spreads i tell you!! given the current crisis we are facing, Auto West BmW is not practicing its civic duty to maintain a safe and clean workplace for staff and customers. i wanna get out of there but im waiting for my car. i have elderly parents and i dont want to infect them. plus, i dont want people in general to get sick and suffer. the country is in a crisis right now as it is. stay away from this place if you can. they are NOT taking the health crisis seriously and have no regard for public safety. but hey dont worry, ive already heard 2 service people up sell services to a couple of clients causing them to stay longer. update: so had to come back as they were putting another warranty part back in. as usual, procedure shouldve take 30min, but sales again tried to gouge me by upselling wheel alignment and transmission fluid flush....which cost $500 for both. problem is, my car only has 24000kms!!!! they told me its done every 2 yrs, but last time i was there they told a lady she needed to do same thing to her car, and that was it was every 4 yrs. a online check will tell you, these things are done around the 35-50k MILEs mark. not on 24000KM car is still brand new at this point.!! another fine customer service by BMW!! yes, they'll sweet talk you into getting a car but after that...they'll find all and any way to ding you for your hard earned $. in these times of pandemic, the fact that they have the stomach to do this is really appalling and disappointing!! absolutely no regard for customers. just $$$$! Thats Auto West from you!! the manager also responded to me by saying they clean every 1 hr. i was there for 1.5 hrs...the tables and chairs were never wiped down not even once. only the counter...and like ive mentioned...the cloth used to wipe the counters is the same one used to wipe the coffee machines. you guys tell me if thats proper or not!!! read more

Auto West BMW - lounge at auto west bmw - Car Dealers Near Me - Richmond, British Columbia

My partner took her X1 for an oil change, and unfortunately, it turned into a frustrating and costly experience. The dealership reported an engine oil leak without even informing us, which we discovered later at another mechanic's. We took it to another mechanic at Kaltire to fix a tire, and they thought the leak was 95% likely due to the last oil change at the dealer. They recommended we take it back and get it fixed for free as they didn't want to charge us unnecessarily. But when we returned to the dealer, they charged us $300 for a diagnostic and said it's not their fault. The real shock came when they sent us a video claiming multiple problems, including an oil housing gasket leak, quoting over $1000 for the fix. The service manager, Tony Ma, said most of the cost was for labor, but we found out from other mechanics and online sources that it should have been an easy 2-hour job, not $500/hour as they charged. Worse yet, our trusted mechanic friend later found no engine oil leak at all; just leftover residue from the previous oil change, which he easily cleaned. It seems like the dealership tried to tighten a valve from the last oil change and then demanded thousands for unnecessary repairs. This dealership seems complacent in overcharging and taking advantage of BMW owners who might not be familiar with car mechanics. We feel scammed and taken advantage of. My advice: STAY AWAY and find a more honest and reputable place for your car needs. read more

I am facing a very bad experience with Auto West service for my 2012 BMW. The team is not at all proactive in updating the status to customers and second, they are not good at technically identifying issues in the car. They might be good in normal regular service, but if your car is having a technical issue, they just try options rather than diagnosing the right issue of the car. Every time you get a call they say the different problem and ask for different charges to fix the issue. Till now after 3 weeks, still they are saying my car might be fixed by changing some parts but not sure yet. They discuss directly with BMW and they go by their advice (mostly just over the phone). My question is when you have a technical expert why it is not possible to identify the exact problem and give me the cost to fix the issue? As of now, they said the first part is having a problem and they charged to replace the part, and still the problem not resolved and now they are asking we need to replace DME to fix and I need to pay for that part too. My car was running fine, it all started when I visited them to address 2 recalls on my car. Post recall done, 2nd day my car broke down and they started stating the problem is nothing to do with the recall. If that is the case, why does it break post recalls? They did a software update as part of the recall, but now DME went bad (as per the latest update), if so the software update is nothing to do with DME. How do you say recall not created a DME issue? When you ask for the service manager to escalate or talk, you get only access to Asst Manager after several requests not to Manager. Till now I am just getting calls to say we fixed one part but have not resolved the issue, hence we need to replace the other part and I need to pay extra to fix the issue. Not a call from the service executive on the status and also no response to my calls requesting the update. My experience so far is, that if your car has any technical issues, avoid going to Auto West or being ready to keep your car for weeks and they keep increasing your bill by just replacing parts to increase the bill even it is not required. The technical persons just learn doing trial and error on your car Srinivas read more

Was warned by other BMW owners to go to BMW Store instead of Auto West for servicing but AW is more convenient for me and I've used them in the past on my 328i with no issues. I was only bringing in my 2018 M2 for a basic service (less than an hour) anyway and figured what could go wrong? I had done oil changes on this car before myself and thought it was fairly idiot proof but boy was I in for a surprise. 2 minutes after leaving the dealership, the check engine light comes on so we immediately bring the car back. The service advisor PJ says to make an appointment and come back another day and we refused as the car did not have any issues before making it highly likely that it's related to the oil change. Finally after speaking to the service manager they agreed to take a look and realized that the oil cap was not put back on causing low oil pressure and a mess in the engine bay. They provided a courtesy car as the 45 minute appointment has now become an overnight ordeal. Upon picking up the car we were given a $200 gift certificate for service/parts which frankly doesn't go very far with their labour rates and parts that cost an arm and a leg. Let this be a warning to you that the team at Auto West are not even capable of handling the most basic service. Worst of all, the service department will even try to send you away rather than taking care of the issue ASAP. This is not only terrible customer service but is completely irresponsible on their part. What if the car was leaking oil from the drain plug or was underfilled? Taking care of the issue right away might just save you from having to replace the engine on an M2 which would be in the tens of thousands. I'm honestly not sure what's more disappointing, the sloppy work or the way it was handled by the service department. This incident has made it clear to me to avoid Auto West's service department at all costs and to go to a different dealership even if it's out of my way. read more

Best part was they provided a rental car for free. Never saw that coming. My advisor Gigi was welcoming and nice. read more

Auto West BMW - Car Dealers Near Me - Richmond, British Columbia

Let me give you a story about Auto West BMW. I walked into the dealership and saw a pre-owned BMW M2. I asked to test drive it and one of the junior salesmen at the dealership walked up to talk about the car and give me a high-level introduction. I already knew everything about the car as I have always been a bimmer fan. I asked for a test drive and he said sure, but he had to run it by his manager to get the keys. Well, it turned out his manager, Mr. Nan Wang of Auto West BMW, took a look at me through the glass window of his office and told his sales rep that he would not allow me to test drive. I walked into Nan's office and asked him why he would not allow me to test drive and this was his response and I quote: "We only allow previous M-car owners to test drive BMW M-cars." I was appalled. I responded with a question of my own and asked him "then how does anyone get started to buy a BMW M car without test driving first? Maybe their dad has one so then he can buy one?" Nan Wang gave me a run-around answer and continued to hold to his logic. I asked for his name and business card, which he immediately refused to provide worried that it would become a PR nightmare. At the time, I was wearing Nike sweatpants and a black t-shirt. Nan Wang saw my attire I was in that day and automatically deemed that I did not have the financial backing to purchase/finance the car. The next week I found a listing for a BMW M2 Competition at BMW Langley. I drove over an hour to go out there to take a look at the car. The sales manager there Mr. Joe Brar and Mr. TJ Dhanoya were extremely helpful and even though I was dressed in casual athletic attire, let me test drive the BMW M2 Competition right away. I bought the car all-cash 2 days later. Also it was an M2 Competition opposed to just an M2. Moral of the story is Mr. Nan Wang - do not treat your customers like sh*t and judge them beforehand because you lost a life long customer and now I am calling you out on this. I actually drove back to Auto West BMW the following week in my all new, all black M2C and I was in a full fitted suit this time as I was coming from work. Nan Wang didn't even remember whom I was and came out to service me right away due to my attire and presentation. I reminded him whom I was and the look on his face - PRICELESS. Regards, Jacob read more

4 stars for spiffiness of this monster size and for the balls to move out of the auto mall several years ago. Simply outgrew themselves.expected Probably 25 cars inside the show room, how's that for shock and awe. Nice guest lounge with TV, coffee, etc. Washrooms simply club-like, high end, no one would know if you did your #2 here lol. But as to be expected, it's all about the name here, you can get so much more AND reliability if you go the Acura or Nexus route. Still, the only ones I'd consider would be the new 4 Series, replaced the 3 series coupe and includes a 4 door, or the X5 for its 3rd row seating. Kudos to their lease return executive program, comes with 2 year bonus warranty or 170,000 km. read more

Auto West BMW - Car Dealers Near Me - Richmond, British Columbia

See all

Send five stars to Anson! Very patient, responsible and trustworthy. In March last year, my husband and I met Anson in the shop, and we realized that he was very proficient in car business. Anson made us make up our mind very efficiently, bought our ideal car and got the reasonable price. In April this year, I bought a suitable car from him again. He is careful and trustworthy. I recommend Anson to you and buy a car with him. You will satisfied and you'll have one more friend who knows about cars. @Joachim Neumann Thank you for your support. You are a generous and responsible entrepreneur. read more

This review is directly because of the poor management and absolute disregard for customer experience shown by Brett the general manager and his staff namely Anh Hoang (financial services manager) and Ellison Kan (financial services manager). My aunt leased a new BMW X6 from this dealership and needed to transfer the lease to another party. My aunt specifically recalled Anh stated the last lease payment would not be deducted from her account. It was deducted anyway without her permission. Upon realizing this mistake she returned to the dealership only to be rudely informed by Anh, then Ellison who stepped in to translate, that there was nothing the dealership could do. At this point they brought Brett in to 'manage' the situation. Ridiculously Brett stated again, nothing they could do but if she wanted to purchase a new car, he could give her a discount off the new car. That is absolutely, laughable. The lease payment was $1250 and I guess they must have smelled another commission bonus and sale around the corner and instead of addressing her issue directly, jumped through hoops to NOT deal with it. I emailed Brett and his pathetic excuse is 'this dealership is a franchise, we can't do anything, call head office yourself'. I'm sorry. I must have mistaken this for an Audi or Mercedes dealership. I did not realize this was a completely different company, different brand. Even if it was a 'franchise', this dealership should have owned up to their mistake and stepped in to assist with getting the refund back from head office. Needless to say, if you want to waste your money on a shiny new car only to experience the worst customer service of your life, please come on down to BMW Auto West. My aunt walked to Mercedes right after and bought a SL550. She will never buy or even step foot in any BMW dealership again. read more

This is the worst and unorganized bmw dealer I have ever dealt with. I had to take my car in due to a flat tire, the service manager reserved a courtesy car for me but, when I arrived there was no car there. I had to drive all the way to west Vancouver with flat tire and it was so unsafe for me. Honestly thinking of suing them. Especially the sales manager Jason Mina and the sales consultant Morgan Pitcher were insulting me. Do never give them your business you will regret. read more

Avoid getting your car serviced here. They may be giving you "top service" when buying a car but when it comes to repair and service, all they do is try their best to milk every dollar from you. I had my car serviced there due to my lemon pre owned certified 535i under 35000km at least 6 time past year and a half. Each time with multiple issues. Yes, I wait until I have multiple issues because I don't like bothering them and also I don't have time to spare. Everytime I had to make sure I hold my ground when the so called service advisor that I'd like to call disguised sales told me that if no fault was found, I may be charged of the time they inspect my vehicle WHILE IT'S FULLY UNDER COMPREHENSIVE WARRANTY. I mean if no fault was found based on a customers complaint for an issue, that just shows how incompetent the dealership is troubleshooting and solving the issue, NOT the customer's. They misplaced the part in the wrong door when the issue was the rear left door but they swapped the rear right. Door rattling sound when closing, fixed but reappeared after a month. Sent back to repair but same thing remained. I'd love to take it back but I have a busy life. The car should serve me and not the other way around. This time I was told that my warranty expired in December 2017 when everytime they scanned my key it showed September 22, 2018. Obvoiusly internal glitch of their system which confused themselves and their customer. Instead of sorting it out within BMW internally the manager Kyle called and told me the car is out of warranty. Again,I had to stand my ground as a customer who is confused by their system and fight my way through. Urging Kyle that he better listen to customer's complaint and does his job if he was not being swore at or being unreasonably cursed at as he kept saying to call me back when I am calm. I was firm and angry due to your fault so a customer has every right to complaint. Completely thrown away when he pulled the calm down card yet not focusing on customer's concern and issue. Coming from a customer service background I am deeply disappointed by how Auto West BMW serve their customer. They are spoiled by rich people who doesn't need their car fixed as frequent. They rely on sales by cash rich people in Richmond. Such a disappointment for BMW. I loved beemer since I was a child and my first beemer experience is ruined by Auto West. BMW isn't a small brand, it's one of German's main car maker and luxury car leader. Such a shame for its name amd reputation to be ruined by auto west. Guess that's why its employees are leaving for other dealership. read more

Purchased an X3 from AutoWest, car has turned out to be a lemon. Every year it needs to go to the shop to get engine repairs. Autowest BMW did not care that they sold me a vehicle with constant mechanical issues. If you are looking for a BMW, save yourself a lot of frustration and buy from a different BMW dealership. read more

This review is about a sales experience only. Specifically it is regarding one salesperson in particular. Her name is Fiona. When it comes to haggling for a new car I would generally rather jump into a swimming pool full of double-sided razor blades then deal with your typical car sales person. However my experience with Fiona is starting to change my perception of auto dealerships and sales people. While I don't believe in astrology I am a Scorpio and it is true that you really only get one chance with me. For life. And my future lives if that's actually a thing. I like things straightforward , to the point, and as transparent as possible. I don't know if Fiona is this way with everyone but she clearly recognized that this is how I operate and adapted to that. I had what I can only describe as the most straightforward and honest car buying experience yet. There were no typical car sales tactics here. To be clear if you're expecting to go into a dealership and expect them to lose money to sell you a car it's not gonna happen. But based on my experience with Fiona there is no BS. Anyways if you're in the market for a BMW and you are shopping in Richmond at Auto West I highly recommend Fiona. I've interacted with 13 or 14 car sales people in the past few years and this experience was head and shoulders above the rest. And I'm a Scorpio so my praise actually mean something. read more

Having boughten a few family vehicles from here over the last few years, I can honestly say that I love it. Now, do I love it because I leave here driving a bmw or do I love it because of the service that they offer? Well, I'm not gonna lie, and I'll definitely have to say it's a combination of the 2 (weighing a lot heavier on the first option however). 1. Yes, quite obviously, any day you drive home in a BMW is a good day 2. Their initial service is amazing... then you actually buy the car... (*cue suspenseful music*) - and that's pretty much when the service goes to hell. Bringing in the car for its scheduled maintenences was a headache because although I would have an 11am appt, someone wouldn't even acknowledge the fact that I was there until almost 1120am! And then they would say, it should only take an hour and we don't have a courtesy car. Ok fine. I can sit around and look at pretty cars for an hour. 4 HOURS LATER. not even joking here. Would I buy another car from here? Maybe, but maybe not. I suppose it depends on my mood that day. I love BMW's, but perhaps Brian Jessel would be able to offer better follow up customer service to me? read more

Before I begin my rant, note that this review is about the Service Department. I took in my vehicle for an overall servicing appointment. I was expecting a hefty cost as I expected, what I didn't expect was the terrible service by the people I was dealing with. I dropped my vehicle off in the morning and was told it the service would be completed by late-afternoon. I got a call saying that there was a factory re-call issue on my vehicle (they did not tell me what the issue was, and the person hung up, without mentioning if the vehicle would be ready). So I called back and was told someone by the name of PJ would call me back - no call. I called back at 6PM and was given the same response, keeping in mind they close at 6:30PM - I'm now stranded. I was offered a courtesy vehicle at a cost of $25, hmmm, so courtesy now costs $25? I kindly declined as I believed they vehicle would be ready at the time that was promised. Maybe they didn't make a factory defect a priority when fixing my car but it was not ready until the next evening. I was kept in the dark about what was happening with my vehicle nor was I given an answer when I called to see what was going on. I'll go back to my previous BMW dealership, not to return to Auto West even if it closer to my work. read more

Don't even think about bringing your expensive vehicle here for repairs. That is unless you like having your car rode hard and put away wet. The young valet boys who drive the vehicles back and forth from the repair garage on Vanguard Road to the dealership on Cambie beat the absolute crap out of your cars while they're being "repaired". If your transmission blows up a week after you get your car back you'll know why. Some of the vehicles are customer's, and some are brand new. So that "brand new" BMW with 10km on it is 10km of hard, gear bashing, abuse. The kids easily hit 80kph on a narrow, busy industrial road. Often hitting super high rpm on and off the throttle hard. I miss the days when dealerships respected their neighbours and customers. The next time this happens it will be the RCMP who get a phone call. read more

It barely gets 3 stars because I like the fact that no-one bothers me there when I'm looking at cars. However, if you're looking for attention, go elsewhere like The BMW store in Vanc. Great physical structure, nice selection of cars. Used Bimmers are too highly priced. read more

I went in today after going to 3 dealerships they offered $8000 less on my car then last 3 dealerships. When I talked to the salesman Rana I explained I was coming from a far city and please find out that they would not low ball me in my trade in. I explained this is last 3 dealership I went and got a value in. He assured me I would get a fair tradein value. To my surprise the manager gave me $8000 less for my trade then any other dealership. They are absolute savages I definitely would stay away from here. If you have a trade look around and inquirer what it's worth from other dealerships as they will rip you off like there is no tomorrow. read more

During my last visit, I had the worst service advisor anywhere. She was unfriendly and unprofessional. Never received any updates as promised, even three hours after dropping off my vehicle. Didn't bother to return calls. Even the receptionist was surprised the advisor hadn't returned my call yet. When I picked up my vehicle, she didn't even bother to quickly go over the items on the invoice, she just flipped right to the last page and told me to sign and pay. Upon closer inspection of the details on the first couple of pages, I noticed she over charged me by over $200. When I questioned her about it, she was rude and unapologetic. My previous visit was even worse! I called and purchased a set of winter tires and rims package worth over $5000. I booked the appointment two weeks in in advance to have them installed. When I arrived they told me the rims that I already paid for weren't available! No courtesy phone call, no email, nothing. If they are unwilling to take their customers seriously, then they don't deserve my business. It's unfortunate, now I have to go to Vancouver to get my service done. If you happen to get Andrea, good luck. read more

I bought my 2011 X6's from Auto West BMW dealer. After my purchase I've never get any problem about their service, maintenance and repair. I'm very satisfied with their quality service. If you like to buy BMW or if you like to go there for maintenance or repair you won't be regret. I'm totally recommending. Thanks you. read more

Autowest BMW has been truly exceptional in helping me find the right BMW for me. It wasn't just buying a car, it was an "Autowest" experience. Justin and Teresa made sure I felt comfortable and allowed me to take my time to make my decision. Teresa gave me all the information I needed and not once did I feel pressured buy or buy more than I needed. And now, I love my brand new Bimmer! They went the extra mile making it stress free to get out of my current car so I can enjoy my new BMW now. Make sure you ask for Teresa Li (604 303-8034）at Autowest. You won't regret it. First time customer turned lifetime customer. Dr. Wong read more

We live in the interior, but we're travelling from Victoria through when our engine light came on. We detoured through Richmond to get to Auto West, Where we bough the vehicle And we're told they wouldn't help us, we needed to make an appointment. Offering no help at all they sent us on our way. No appreciation at all for being customers, and trying to support their business again. Will not but our next vehicle here. Happy to take your money initially, but no follow through. read more

I recently had my car in for service and since it was being looked at anyways I added a couple complaints I have noticed over the past few months, i.e. rattling speaker in passenger door and an occasional rough idle on a warm engine. Now first of all I got a brand new BMW loaner (which I care a lot about) but despite the mechanics not being able to recreate the fault codes for the above two complaints they replaced the speaker and cleaned the carbon off the intake valves. Anybody that has ever tried getting a dealer to fix something on warranty without the car producing the corresponding fault code will know that it is typically a futile task. Highly recommend any dealership that puts the customer first. Now everything is good as new and i will be a returning customer. read more

Went to Auto West BMW Richmond looking to purchase a used BMW. Dealt with a decent salesperson but when trying to negotiate the price, the Pre-Owned Sales Manager, Lam Nguyen was rude, condensing and disrespectful. When I wrote to the General Manager to complain about this behavior, not the price of the vehicle, I was told that they were trying to protect their employees and practice "social distancing" which in the GM's mind warranted the Sales Manager rudeness and allowed him to deal with customers disrespectfully. Definitely won't be going back and would highly suggest you consider a different dealership unless you don't mind being treated like crap when you're a customer dropping a pretty penny! read more

If there is option for no star, I will choose it for the careless / blind ripoff service I got from their repair department. One of my breaklignt is off so I went for checking and quotation. After 6 days waiting. The answer is I need to order an new parts for $500, labor is $165 ! So I decide to check with other car repair shop. Guess what, I booked same day appointment and got my light fixed in 30 mins with NO CHARGE! The owner just told me come for maintenance with them in the future! For sure! I will never go back for repair/service with Autowest BMW! read more

I just leased my third BMW with auto west BMW and Fiona Su is the best salesperson. She is absolutely doing the best job at auto west BMW. She's super helpful and super nice. If anyone wants to buy or lease a bmw, I highly recommend Fiona to everyone. read more

Even one star is over rating. Be careful that they are cheating on you. We did buy a demo car, which they confirmed no accident by written, until later we found there was an over $9000 damage before we bought. The worst thing is they try to stay away from the issue, refuse to admit the fact of their cheating. Don't risk yourself to all these disgusting issues with them. read more

Buying a used car - Pls read! I recently bought a used 2008 M3 BMW from Autowest BMW in Richmond BC. I found this car on the internet and called the dealership to inquire about its condition. I spoke with Alrick numerous times on the phone and he said the paint was flawless and gave me other details of the vehicle, including pictures and videos. After receiving assurances about the condition of the car, I put a deposit on it. I flew out to Vancouver to confirm the condition of the car, and test drive it in person before purchasing. Myself and two other people thoroughly inspected the body for scratches, nicks, alignment, paint color etc. and found no issues. I drove the car back to Calgary and upon arriving home I washed it at a touchless car wash to remove the road grime. I immediately noticed significant scratches exposed by the hot pressure washer on the driver's door and passenger's front quarter panel. The scratches were approximately 4-6 inches in length, and numerous on both sides. I've called the dealership and asked to speak with the Sales Manager and have been put in touch with Morris, only to be playing voice tag with him. I've sent him an email with the pictures of the scratches on both panels, with no reply. I find it very deceitful that these scratches were concealed by the dealership during their pre-sales polish treatment, and am now required to have the panels repainted at significant cost before having protective 3M coating applied to the car. I would highly recommend severe scrutiny of any car being sold at this dealership, even going so far as to recommend a high pressure wash before buying, as the scratches were completely invisible in the customer pick up area. I'm still waiting for a reply from Morris to discuss compensation, as this was a $55,000 purchase, a significant birthday gift for myself. The experience has unfortunately soured my enjoyment of the vehicle. If I have further information related to any resolution (or not, as the case may be) I will update this post, but the purpose here is to inform and warn, so that others may avoid having to go through the same experience. read more

Terrible advisor input and technicians, they over charged and not even fixed. I had a few terrible experience at bmw auto west in Richmond bc. I had an advisor name Kenny Law, he originally quoted me $550 dollars to replace cable to read the temperature for the Engine to my dashboard, after few hours of bringing my car in, they said it is finished and fixed. After, i got my car back it was absolutely not FIXED, i brought it back to them again and they quoted me another $600! WHAT THE HELL is that?! After, a month later, i had to bring my car in to change the Brakes, i made an appointment 1 week in advanced to get my brakes changed, after arriving to my appointment on time, they told me they DID NOT have brakes in stock, so i would need to bring in my car again another day. wow was i ever so pissed, not only that they screwed up and didn't order my part upon my appointment, they also quoted me $1600 for changing ALL front and rear brakes for my car, wow. I was really pissed because they didn't even look at my car, they just estimated that i needed these changed, they also tried to quote me another $2200 to change all four tires for my car which i thought was ridiculous. I went to a local car shop that specializes in BMW, wow did they get my car resolved in a professional manner also, did a great job on it as well and the price they offered me was 1/3 the price BMW auto west tried to charge me! I had to speak out on this, don't be fooled by there' outrageous prices, please check your local car repair shops, read some reviews online on the company and you will get a way better deal then getting ripped off at BMW Auto West. I hope this review can help others be smart about spending money on there cars and hopefully this can help you to prevent you from being ripped off on simple things for your car. Happy holidays to everyone out there, it's Dec 21 christmas is around the corner and a happy new years to everyone! read more

Summary: buy your car here if you must, but service it somewhere else if time and/or money are important to you. Bought a certified bmw here a couple years ago. Sales experience is ok, not worst but not great either. Expect an adverserial tough negotiation rather than a consultative sale, complete with the "let me check with my manager" routine. Fair enough, this is the reputation of the car sales industry. The $300 nitrogen tire warranty is total bull crap. What has driven me to write this review is the after sales service and parts, the real money maker of the car sales business. Each time I have had any service done on the car I have left with anger or disappointment. I once paid for an hour of work at about $200, only to be told that they couldn't locate the problem, would need to do another $500+ worth of work to find it. A year later, a different technician of theirs worked on the car and they told me it was a bad fuse, something they had allegedly checked already. Very shady indeed. When I bought the car, loaner vehicles were complimentary. Shortly thereafter they became $25. What is frustrating is that repair estimates are all over the map, sometimes time it is ready is earlier, but usually is later. Expense is more than expected. Somehow they aren't effective at telling me what the cost will be before it is done. Really I have realized that my problems with Autowest BMW are related to expectations that are too high. I expect things to be like they are said to be. For example the parts department to be open till 6pm (Monday -Saturday ) as per their listed hours. Really it's only open till the workers want to go home. I expect the work I pay for to get done, when really it's unpredictable. I don't expect the service car reminder to come on right after the car is serviced. read more

Customer service is horrible. I believe it really depends on how you dress, and how you look. I went in a few times. 2/5 times I get served with a really pushy but convincable person, the other 3 times I get ignored. The only good thing is, if you get a really good service, they can actually bring the price down a bit, but you have to negotiate with them. Cars wise, may be a little pricey, but it is a BMW. I may or may not buy it depending on the service I get. read more

Surprised by the responses on here. I bought a car from them earlier this year and the service was great overall. Like any car buying purchase, there was some back and forth negotiating, but hey, comes with the territory I guess. Shopped around, but found the staff here the most down to earth. Few months later also had a warranty issue since Bimmers are such technical cars, and fixed without a hitch! Thanks Auto West! read more

Nice lounge. Professional employees. Car appointment was on time and promised on schedule. Would be nice if they offered a parts or service discount considering my car was sold through them but no unfortunately. read more

We had been looking for a year but finally had to purchase a vehicle when our trusty Subaru was written off in a car accident. Service was good but the whole process took a little too long in my opinion as our salesperson was trying to bounce between us and another customer. We've been happy so far with the car but recently wanted to install a bike rack and was quoted a price plus 3 hours labor at $200/hour. $600 of labor to install a bike rack......that's crazy. read more

Service manager and forman are rip off artists. I had two quotes 4 months apart for an oil leak and there was a $1400 difference in the two quotes for the same work. When they do recall warranty work they tick off boxes for their "complimentary 15 point visual inspection" without actually doing the inspection. They ticked off my breaks were all good and within a week my dash break warning light came on. I had the breaks replaced by another mechanic and took the old breaks back to show them. They insisted there was still almost 50% left and there definitely wasn't. Rather than owning up to their mistakes they give you the run around. Part of there service is to wash and vacuum. This was ticked off as well and wasn't done. The worst customer service I have ever experienced in car mechanical repairs." read more

I'm surprised by the negative reviews because I had a wonderful experience at Autowest from the beginning to the end. Car shopping isn't always fun but my salesperson was wonderful. He was very knowledgeable, genuine and not pushy at all. Once I decided which car I wanted he worked with me to find a price that worked for me. I just wish all big purchases went as smoothly as this. Thanks again Autowest! read more

Fabulous service by Fiona. First time experience with BMW and totally love the attention. We bought a new 5 series and the entire process was seamless. The Finance manager, Andre is very knowledgable and takes the time to explain every small detail. Even though it's a bit far from our home, I would still go back there to get my car service done. read more

I bought my winter tires from them. They changed the tires, washed the car and even have a storage service for the tires during summer. Great service overall and I was very satisfied with them. The only reason I bought my winter tires from them instead of Park Show BMW (where I leased my BMW from) was because at Auto West BMW they happened to have the rims I wanted. read more

I am not usually one to write a bad review but I feel I have to let others know my experience with this dealership. Back in Nov I bought a 2017 330i and it was a good experience. Within 1 week servce lights went on and started to flash .. not a good sign. Was in the service dept for a week ( they gave me a civic for a loaner ??) Got a call from The manager and to my surprise they explained the car was in a $18,000 accident and they apologized for selling me this car without disclosing the accident. They wanted to take the easy road and give all my money back "BS" doesn't help my family only helps them get rid of me . I pushed them to get me the same car and over then next few days I felt like I was dealing with used car dealership not a BMW dealer. Lots of phone calls etc they found me a 2018 330i same Color . After going through all of this they did give me a better deal on the car had to pay more than I should have but we needed a car. I talked with the manager and he said he would compensate me with some bmw accessories for my troubles ... sounded good until I picked up the car the next day and they gifted me with 2 coffee mugs $30 ... basically a insult. I still was not going to right a bad review though many said I should ... until today . Last week I recieved a call from autowest service dept saying my car needed service . So I made a appointment for this morning . Took the morning off work to bring the car in... drive 40 min to get there only to have the service person say why did I make a service appointment because my car does not need service ..... autowest called me ???? I told them I was not coming back unless a manager calls me today . At 2pm still no call , so I call Nicky and left a message . Still no call backs . I was not going to write this review but I feel others should know how this dealership treats costumers . If I ever get a call or they make up for all my time wasted I'll update this review and inform everyone!! I don't expect a call back or anything ... just a crappy experience. One positive thing was our sales person Jack he was great to deal with . Update ... I have received 1 call from the manager but never called me back to connect again ..I think they just don't care .... If they ever contact me and make this right I'll take this review off or update ... read more