1. OpenRoad Lexus Richmond

1. OpenRoad Lexus Richmond

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Richmond, BC

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OpenRoad Lexus Richmond

3.7 (40 reviews)
Open 9:00 am - 9:00 pm

Services - OpenRoad Lexus Richmond

Auto brake repair

Auto general diagnosis

Auto HVAC repair

OpenRoad Lexus Richmond Photos

Recommended Reviews - OpenRoad Lexus Richmond

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Reviews With Photos

Protruding window frame guards on both sides

BUYERS BEWARE!!! Dealership is shady and irresponsible. They sold me a barely used Lexus and didn't disclose $7000+ in damages (broken rear spoiler, severed radio wires, and window frame guards protruding from the window). The trunk even makes a grinding noise when closing, all due to these issues. The dealership knew about these things before selling and covered it up. Took the car to another Lexus dealership for inspection, and the mechanics confirmed the dealer was aware of the problems before selling the vehicle. Despite having a comprehensive warranty, the dealership is refusing to repair it. Avoid this place and take your business elsewhere!!!

LFA
Lisa S.

Came here for coffee and cars event today. Although I didn't buy my Lexus at this dealership, the service has always been excellent. Everyone is super friendly and helpful. It's a gorgeous space. I don't feel pressure sales when I walk into this dealership. I will probably buy my next car from these guys.

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OpenRoad Auto Group

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16 years ago

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12 years ago

Manager needs to learn how to talk nicely and answer the questions

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14 years ago

The best service ever. I totally recommend them to anyone, great staff and a awesome lounge room.

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Review Highlights - OpenRoad Lexus Richmond

Pierre took his customer service skills and professionalism to such a level that I didn't even know exist.

Mentioned in 4 reviews

Read more highlights

Napa Autopro - ABC Main Auto Centre

Napa Autopro - ABC Main Auto Centre

(33 reviews)

Mount Pleasant

Professional!! Don't…read morego anywhere else. I was just driving up island and got a flat. These guys were absolutely delightful. I was not in the best mood and left feeling well taken care of.

I recently brought my 1977 Dodge Tradesman van into this shop for an oil change and an overall…read moreinspection before I embarked on a road trip through B.C. into the Kootaney mountains. When I picked up my vehicle, I was told that everything was fine but an adjustment was made to my brakes. I do not know the full extent of what was done, but I should mention that these were brand new brakes with less than 2000 km of driving on them, and I have never had any issues since replacing them a couple of years ago. They also didn't fix the one issue I did highlight to them b/c they didn't have the "right tools" to work on such an old vehicle. In hindsight, this should have been a red flag and I should have taken my vehicle to another mechanic for a second opinion. Well, I left on my road trip 2 days ago and yesterday morning I was coming into Creston, B.C., which if anyone knows is a very high mountain pass and a very steep descent into the valley. I noticed my brakes coming down the mountain were not working very well, but thankfully the problem didn't fully set in until I was nearing the bottom of the descent. Long story short, my brand new brakes completely failed and at 80 km/h I was unable to stop my vehicle. The emergency brake didn't work either, but thankfully I was able turn onto a side road which nearly tipped the vehicle at the speed I was going. My van had so much momentum that I continued to move and before I entered another turn I made the decision to throw my van into park at 60 km/h. This stopped the vehicle, but I can't imagine was good for the transmission. My van was now stopped, but I couldn't even reverse because when it was in gear I had no brakes to stop it from moving. There was then a loud explosion, which was my tire that exploded due to the heat from the brakes. This then started a fire in the wheel well of my vehicle, and with a van carrying 2 full propane tanks you can imagine how panicked of a situation this was. Happy and fortunate to say that I was able to extinguish the fire with a 5 Gallon jug of water. So here I am today in Creston, BC without an operable vehicle, and a town without an open mechanic until Tuesday. Needless to say my end of summer vacation has been ruined, but I also realize how much worse this situation could have ended up. To the Owner of ABC Tireland and Main Auto Centre, I will be considering litigation and exposure to media outlets in order to ensure that this situation is rectified. Please provide me with a contact phone number to get ahold of you ASAP, or you will be hearing from my Lawyer next.

OpenRoad Lexus Richmond - car_dealers - Updated July 2026

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