My name is Steve and I recently purchased a used 2004 BMW 645Ci Coupe from Vancouver Honda on 850 SW-Marine Dr. Vancouver. I am a Christian Family Man with a wife and 5 beautiful children to which has been taken advantage by Victor Wong (sales rep) and John Lee (General Sales Manager). After signed paperwork to which clearly verifies the Dealership's Multi-Point inspection solidifying the Mechanical & Structural Safety of this vehicle, my wife and I had our BMW delivered to our home (by Victor Wong, our sales-rep) in Abbotsford because we needed to pick up our children from school. We insured the vehicle for ONLY that one day in order just get it in our driveway with NO intention to further insure until Summer-time. One week later I decided to take advantage of a clear-skyed day and wash our BMW so that we may put a newly bought Coupe Car-Cover on it while it sat in our carport for a few months,,,, only to find a 3ft by 3ft OIL-RIDDLED area under the car of where the sales-rep parked it on the day of Dealership Delivery. I immediately phoned Vancouver Honda and talked to GENERAL SALES-MANAGER "JOHN LEE" in order to surface awareness as to this substantial issue in hopes to have him acknowledge and/or even make effort to investigate/rectify the problem. Astonishingly, JOHN LEE was immediately in denial, responding with a lack of sympathy and extreme ignorance. He stated that this was no longer his problem and that even though I have not had a chance to drive (let-alone Insure) the vehicle since my purchase, JOHN LEE (General Sales Manager) did not care!!! I Good night believe my ears Nor could my family understand why a certified dealership would do this to a low income family! He even had the audacity to suggest I bring it to their shop at the dealership Vancouver on the and he would give me 20% off any mechanical disruption that needed to get repaired!!???? I Decided to phone "The Vehicle Sales Authority of British Columbia" So that I may be properly advised to my best course of action. I learn to realise this dealership was in breach of a blanket bindind-contract ("SALE GOODS ACT") to which protects people against being taken advantage of by any dealership when the safety and mechanical structure of any vehicle that they certify and sell as used DO NOT meet the pertinent guidelines/requirements of the VSA!!!! They advised me to make one last (IN-PERSON) attempt to have them make good on thier own accord without the VSA initiating a "LEGAL COURSE OF ACTION"! So I ensured the vehicle for one day only to drive straight to Vancouver Honda and make my final plea, in hopes that JOHN LEE, GENERAL SALES MANAGER) would concede to making things right and NOT CAUSE ANY FURTHER GRIEF TO ME AND MY FAMILY. Unortunately his ignorance and lack of empathy to say the least remained! I was asked to leave the dealership and decided to call the vehicle sales authority of British Columbia back while outside of the dealership inside the BMW, VSA asked me to go back in and ask one final question of whether they wanted to at least look at the vehicle within their mechanic shop, or still have me leave knowing that the vehicle is unsafe for the road...... It was only once I indicated my correspondence with the VSA that Vancouver Honda (JOHN LEE) decided to accept (with great reluctance, I might add)! Another argument about a courtesy-vehicle surfaced when I was told (VERBATIM), "I DONT BELIEVE WE HAVE ANY COURTESY CARS AVAILABLE", and I responded " NO, I BELIEVE (AS A DEALERSHIP) YOU HAVE MANY AVAILABLE COURTESY VEHICLES,,,,,,WHAT YOURE TRYING TO SAY IS THAT YOU DONT HAVE ANY COURTESY VEHICLES AVAILABLE FOR ME!!", only as I started to vacate the premises that JOHN LEE (GSM) somehow found an available courtesy-car for me! NOW ITS BEEN A FEW DAYS LATER AND STILL NOT EVEN A DIAGNOSTIC ANALYSIS?????? I HAVE INITIATED A LEGAL COURSE WITH THE VSA BY MY SIDE, FILED COMPLAINTS WITH THE BETTER BUSINESS BUREAU, CIVIL RESOLUTIONS TRIBUNAL, AND VSA-ONGOING. I REALLY WANT THE PEOPLE OF THIS GOD-BLESSED COUNTRY TO KNOW THE ETHICS OR "LACK THERE-OF" THAT HAS COME TO LIGHT AT THIS DEALERSHIP, (VANCOUVER HONDA on 850 SW MARINE DR) SO THAT ANY PRIOR EXISTENCE OF PEOPLE WHOM MAY HAVE BEEN TAKEN ADVANTAGE OF, CAN COME FORWARD KNOWING THIS BLANKET STIPULATED OBLIGATING CONTRACT (SALE OF GOODS ACT) EXISTS,,, AND ALSO TO ASSIST BETTER FOR FUTURE REFERENCE SO THAT PEOPLE CAN SAVE THE GRIEF FROM THIS DEALERSHIP AND EITHER CHOOSE A DIFFERENT "HONDA DEALERSHIP" OR AT THE LEAST BE EXTRA VIGILANT & CAUTIOUS WHEN YOUR BUSINESS IS DONE THERE!!!! SALES OF GOODS ACT; Is a legal contract that is binding to any contract within the dealership, regardless of whether the dealership mentions them or not!!!! They Trump and/or are binding to absolutely any contract that you sign into at a dealership within our province! They are as follws; a) "FIT FOR THE PURPOSE YOU BOUGHT IT FOR" b) "VEHICLE IS OF MERCHANTABLE QUALITY" c) "DURABLE FOR A REASONABLE PERIOD OF TIME read more

I normally do not write negative reviews but in this case I felt that I must resort to this measure. My family and I reserved a 2023 Honda Touring from Honda Vancouver located at 850 Southwest Marine Drive in Vancouver, British Columbia. We placed a $1000 deposit and we had stated that we would pay $75,000 in cash for the car. The car was going to arrive in August which was agreed upon. Salesperson MM, was our Salesperson for the purchase of the car. I had spoken with the Parts Department about purchasing running boards and they were going to give me 15% discount but they suggested that I speak with the Salesperson first who may offer a better discount. I called MM who in turn put me through to the Sales Manager, AS. When I spoke with Sales Manager AS, I stated that the Parts Department was going to give me a 15% discount on the running boards and since I was purchasing a new car would he be able to give me a better discount? Sales Manager AS raised his voice and very rudely stated that since I am giving you free floor mats, I am not going to give you a discount on the running boards. I called Salesperson MM to let him know that my family decided to cancel the purchase of the car because of the rudeness and unprofessional behavior of the Sales Manager AS. MM replied that I can go somewhere else to purchase the car without so much as an apology. We contacted another Lower Mainland Honda dealer, Destination Kingsway Honda. Ping and Kevin went above and beyond to assist us with the purchase of our new 2023 Honda Pilot Touring. They were both professional and courteous with our questions and offered better discounts. We ended up paying less for the same car. We highly recommend Destination Kingsway Honda and we were more than happy to give them our business. They provided an extremely stress free experience and excellent customer service. I will definitely not go to Vancouver Honda in future and I will say that this experience has shattered my trust in this dealer and I will not be going back for service, nor would I recommend them for purchase. I will be letting my friends and my family know about this experience. I have been to many other Honda dealerships but have never had such a bad experience. Vancouver Honda shows zero respect for its customers and there are other Honda dealerships who value customer service. Apparently Vancouver Honda has not heard of the Honda commitment to service where they state that "Vancouver Honda aims to deliver exceptional customer experiences throughout the ownership journey." The owners of Vancouver Honda, the Dilawri Group of Companies, should know that one of their dealerships do not follow their mission statement which is "to serve and is committed to building lifelong customer relationships by delivering memorable experiences and to deliver unparalleled customer satisfaction and are professional, ethical, honest, and accountable." I am asking for my $1000 deposit back since I am not paying for the rude and unprofessional behavior of the staff at Vancouver Honda. Clearly they didn't want our business. read more

Just purchased a New 2022 Honda CRV from Vancouver Honda. I want to say the purchase of the car went smoothly. Due to Covid, the wait of about 3.5 months was not long at all. Tim Kanik (salesman) and his team were fantastic throughout the process. They were patient and detailed throughout. Tim K. Always returned phone calls and text messages quickly. I was very satisfied and would recommend Tim K. And his team at Vancouver Honda for your next purchase of a vehicle. Also, would like to say that Dan Quigley (Sales Manager) was great to deal with in getting the purchase done right and professionally. Not like our last purchase of a Honda vehicle in 2018 at a different Honda dealership in Vancouver. read more

I've visited Honda for My Oil Change, while I was waiting to finish the Service, Jocelyn greated me with her big smile and she showed me the New CAR. I ended up trading in my old car to a new one as I got a great deal! So happy with the transaction and service. read more

I recently had a great experience at Vancouver Honda with Jocelyn, she's fantastic! She was knowledgeable about the cars on the lot and gave me some great advice when it came to choosing the best value for my needs. read more

I bought car from honda crv hybrid 2023 . jocelyn is very nice, good salesperson . i am really happy with her service . All staff is very helpful n talks very respectfully. i Recommend go there. read more

had a great experience with Jocelyn! She was kind and very professional. Would highly recommend her!