I started by reaching out online. Salesperson Chaseton began texting me. He sent me a video…read moreevidencing the vehicle's real-time availability, which, of course, piqued my interest. After engaging in the dance of preliminary negotiation, I decided to visit the dealership to see it in person. Happily, the car looked just like it did in the video and pictures.
I wanted to take the car to an independent mechanic for an inspection, but was informed the dealership did not permit that, which was disappointing. I decided to go for it anyway. Chaseton assured me that if anything was found to be awry after my purchase they "will address them then." I test drove it and then made the purchase.
The sales process was one of the least painful car dealership experiences I've had. I felt no pushiness, and no underhandedness. There was no constant rotating cast of characters trying to convince me of one thing or another and trick me into parting with more and more of my money by trying to wear me down over time. I felt comfortable with their processes, the offerings, and the final numbers, including ultimately choosing financing through them instead of the financing I came there with.
Chaseton was especially a joy to work with. Having experience with sales, I understand his role is to seal the deal. As a prepared salesperson, he had responses ready for all of my inquiries and requests. As a human, he was warm, personable, patient, and calm. I appreciate these qualities, especially in sales transactions. His team members were just as a likeable. Five stars for Chaseton. He handled me in a way that left me feeling good about my purchase, which I am very happy with!
