Absolutely horrible customer service. I was calling for a…read morepart estimate an I was rudely hung up on before I even said hello. Once I called back again to which the lady who answered the phone again. Which I found out her name is Sabrina. i was told my estimate for my part and that she could go get it an hold it now, I asked if I could call back once I got more estimates and if I decided to go with them. She said yes I called back after about 10mins of looking to let her know I indeed needed the part and that she could get it an hold it. She answered the phone again rudely saying "I told u we had it before an I could've gotten it then." To which I told her I wanted to call around first that is why I'm letting her know now I didn't find anything cheaper. To which she continues to say remarks like I was back there before u need to wait til I finish up with my customers so hold. I asked her why would she answer come back just to put me on hold again if she could just hold it. She said I gotta relook it back up and she is going to pray for me an said I need Jesus because I seemed tense. I absolutely do not understand the uncalled for remark, I found out her name through another co worker who came back to the phone after 20mins of holding. Sabrina took the phone and said she would hold it. I told her thank you an I confirmed Is your name Sabrina. She said I me e told u my name but yeah it is. So I wouldn't strongly advice someone else to answer calls for a parts shop that's doesn't have an attitude a tell people they need Jesus. I will be informing corporate of this matter as well

What auto parts store doesn't sell window ice scrapers? Perhaps I should ask, what auto parts store…read morehas employees that don't know what a window ice scraper is or where they would be kept? This place, that's where. The two gentlemen working were pleasant enough, and one did try to be helpful. The store is protected by bullet proof glass on the inside. To get out, you must walk around the entire perimeter of the store to get to the exit. Most items that you would want are either behind the counter or on a locked display. It's just not a pleasant consumer experience, and the lacking customer service skills from the associates does nothing to compensate for that.

Today I replaced my battery. Jonathan did a great job and gave me customer service with a smile…read more Battery Installation took about 30 minutes and I was on my way. I love this location because Jonathan and Ron always gives excellent customer service. I'd definitely recommend this location to my friends and family. It was the overall experience for me. Thanks Jonathan

It does the job. I…read morecame into Advance Auto parts today looking for windshield wipers and wind shield cleaning fluid. When I came in there were two customers, one person working the register, and one other employee outside. It took about 5 minutes for me to be waited on, but once I was, service moved pretty quick and they had the blades I needed at a decent price. The store seemed pretty stocked with parts, tools, etc, with several store aisles to walk, and several "behind the counter" aisles, when they vanish, looking for that part you asked for. I've visited this advance auto several times over the years and it's in an awkward place at the corner of Covington highway and Paul Edwin drive, more so to get out than to get in (it's pretty easy to get in the lot). They're also located next to a Honey Baked Ham for reference. Is it the best store? I dunno...but it gets the job done for me

Came to get topped off and I asked if they can check my other fluid levels and both employees were…read moreignoring me and giving me attitude's. They didn't even ask or show which oil they used. My oil level is still the same as it was before I got topped off. When I asked if they can show me my levels they said "your fluids are good" and didnt even check the scanner or open any of the caps. Terrible service.

Worst jiffy lube I've ever been to. I didn't even get to have my car serviced. I came on three…read moreseparate occasions and each time there was a different excuse to why work couldn't be done to my vehicle. First time, system was shut down I was asked to come back and it was never back up. Second time, they were on lunch and I was asked to come back again. Third time, I came back they didn't have the oil filter for my car. My car hadn't even driven into the servicing spot yet. The manager of this location is Nita and the individual who told me they couldn't perform an oil change because of not having an oil filter was Ronnie. There is no desire to perform their job at this location. I have had my oil changed at jiffy lube for YEARS, and I know they can change my oil without changing my filter (I've even declined the option before and only gotten an oil change) I will be filing a formal complaint against this location. Don't waste your time here because they will waste yours, do yourself a favor and go to another location.

This review is based upon Multiple visits. I didn't want to jump the gun after one visit, two…read morevisits or even three. I've been here multiple times and consistently they have been spectacular with quick and efficient customer service. From the moment of arriving, addressing the issue, waiting and being on my way. Local garages are almost an after thought in the 21st century due to the big corporate automotive places that seek to do the all in one stop shop for your car needs. What i respect from Fairburn Tire is they are straight to the point. No waiting around to get a job completed. They provide you options on what you want to do and make the choice right there on the spot. I HIGHLY recommend this place if you have a defect on your tire, slow leak, full replacement, rotations, etc. Prices are very reasonable as well. You won't be disappointed in the service. Grade: A++++

I will forever be grateful to them. My parents were stranded with a flat tire and they are elderly…read more They had no idea how to put on the spare tire. This company came to get them and put on the spare tire for them and had them follow them back to their shop. they Also worked to locate them the right tire for their car. Awesome customer service. Awesome guys.

Loved the convenience of this mobile service. My tire was losing air as I was driving but I made it…read moreto a gas station to put air into it but quickly realized it had a puncture. It was around 9 pm so there wasn't any service places open at that time. I found this place on the Internet and decided to take a chance because I didn't have many options and wanted the tire repaired versus putting the spare on. The guy came with his trailer and it became a "pop-up" repair shop. I was impressed. He took the tire off and rolled it into the "shop" and repaired my tire. After he put the tire back on he proceeded to check my other tires' air pressure. It was dark and I was alone (had someone on the phone though) but he made me feel very comfortable. I would definitely use this service again.

AJ was very helpful and saved me from leaving my car some place all day to do what he did in about…read morethirty minutes in my driveway. He came to turn a couple of tires around that another place had installed inside out. Looking forward to using his services again. Y'all keep his info handy in case you're stranded somewhere and need tires.

Got a flat tire and literally happened to drive past this place where the guy outside raised his…read morehand up lol. Great customer service and fast!

I went to the shop after I got off work because I needed to head out of town. I was heading to a…read moredifferent used tire spot which I should've went to but end up going to theirs. They did not have the correct tire size and still wanted to charge me $85 which is the price for a new tire. I had to hurry up and leave so I went ahead and purchased a tire now I'm back home driving my car and now there's a rattle sound coming from the right front wheel that was replaced .This space was only Cash so I had to run across the street to Quiktrip to get money out of the ATM to pay for a tire that was too small for my vehicle tire is from 2016. You could look out on the DOT on the tire that is from 2016. And this is what I get trying to support businesses when I should've just went to the spot I was going to.

Joe wife or secretary whoever it is answeri the phone lied and said they had a tire for my truck…read moremind you my tire is flat so I had to pay for a uber 26 dollars there and back and Joe didn't have the tire I needed instead of helping Joe had an entire attitude speaking loudly and aggressively towards me because his wife called me back and said he had a tire this is ridiculous no one should be treated that way especially when I'm trying to spend my money at your place of business. I couldn't post my review without adding a star but the star definitely is not needed worst place ever

Definition of a hard-working man. Be coming to the tire shop for about the last 8 years. He has…read morenever let me down

As the owner of JB3Logistics, a 5-Star personal driving service, my vehicle has to be reliable at…read moreall times. My clients depend on me for airport trips, evenings out, lost luggage deliveries, and senior transportation -- so downtime isn't an option. That's why I trust NW Tires and Auto Care. They're professional, fair, and incredibly accommodating with my schedule. Pricing is transparent, the work is solid, and they're honest about what needs attention now versus what can wait. They've also helped me plan ahead so repairs don't turn into surprises. I believe in supporting small businesses that take pride in their work, and NW Tire and Auto has earned my trust. If you're looking for a shop that treats your car -- and your time -- with respect, I highly recommend them. -- Fred JB3Logistics 470-826-6780

Was running late for work and Had a slow leak. They repaired the tire and got me on my way within…read more30 minutes. Great service