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    Automall Network

    2.8 (4 reviews)
    Closed • Closed

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    Toronto Kia - Toronto Kia Customer Service and shameful extended Warranty

    Toronto Kia

    (36 reviews)

    The Danforth

    Excellent front-end sales, terrible and pushy backend sales, no sense of time…read more Let me start by saying that I had a wonderful experience with Marco being the salesman of the car. He was patient, helpful, answered my questions and made the experience smooth. It is a good showroom with good Kia cars and the test drive experience was smooth. The problem started after I put in the deposit and I was transferred to Sebastian for the financing portion. Sebastian is everything that you read about or see on TV about the stereotypical car salesman. He tried to scare us into buying their showrooms warranty, used most power sales tactics in the book, was pushy, even disrespectful at times trying to make us feel cheap for not buying his product. Thankfully my wife and I understand the financing math and did not fall into his tactics. But it left a real bad taste in the mouth. Once we purchased the car, Marko requested us to collect it at 4 pm on a weekday. When we asked for 4.30, he requested if we could make it at 4 because of xyz reasons. We reached at 4.03 pm and were kept waiting for 45 minutes before he arrived with the car and then we went through the paperwork. That was very unprofessional as well. Conclusion: Stay away from Sebastian, have patience with delays and you will be okay here.

    I must express my disappointment with Toronto KIA, despite the exceptional service provided by…read moreShafayat Karim. He was truly amazing and conducted himself professionally. However, my experience took a negative turn when Mike Jafri intervened and informed me that the vehicle had been "sold" to another buyer solely based on an electronic deposit, despite my readiness to finalize the purchase with cash on hand and a willingness to sign a bill of sale. This decision seemed unjust, especially considering that the other buyer did not possess a signed bill of sale and only left an electronic deposit. The lack of transparency and fairness in this process is concerning and tarnishes the otherwise commendable service provided by the salesperson. Just so we're on the same page, At Toronto KIA, all it takes is a deposit to "buy" a car. No bill of sale needs to be signed. If that's the case anyone can pay a refundable deposit and just pull out days later. This dealership left a very sour taste in my mouth considering how unfair this service was. First and last time dealing with this dealership. Mike Jafri did not even have the courtesy to offer to follow up with me if the deal fell through. This dealership is greedy to get finance deals over cash as they receive kickbacks. 0/5 stars

    Automall Network - car_dealers - Updated September 2026

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