Efficient knowledgeable great selection great people that care If you're looking for a new or used vehicle, don't skip this one read more

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There is not enough characters available to explain all of the reasons why I would NEVER recommend this dealership in Sanford and any dealership in this group. They failed multiple times to repair issues under factory warrently (3 yrs. 36,000 miles), they damaged my vehicle in the service department, ordered parts and then put in the repairs on CARFAX so the vehicle shows (1) auto accident. No communication, ghost calls, voicemails and emails.... Listen for those with a great experience with this group. I am happy for you... for the rest of us. Drive as far as neccassary to purchase from a repitatable dealership with outstanding customer service that responds AFTER the sale. Read the reviews... all negative reviews reference the group disappearing after the sale, and that is what happend to me. I was never able to speak to GM, Customer Service, called, emailed and came into the dealership... was given the "in a meeting, I will have them call you, not in the office today". no matter how many times I asked or come in. It that someone you want to gample on doing business with... not me. I moved on and couldn't be happier. I could not recommend Ford of Clermont more.... they set the example of what a Ford Dealership should be... well worth your drive. Avoid this dealership. read more

Written $69,500 Certified Offer Issued - Repeated Redemption Attempts Ignored by Dealership, Including General Manager AutoNation Ford Sanford issued me a written $69,500 Certified Offer to purchase my 2023 Audi SQ7, valid for 7 days or 500 miles. Despite repeated documented attempts to redeem it, the dealership never responded. The offer expired. Because the offer was never rescinded or corrected, I relied on it in good faith. Being harmed when it expired through no fault of my own while the dealership remained silent is detrimental reliance in practice. AutoNation Corporate later claimed I was notified the offer was invalid before I attempted to redeem it. That is false. No documentation supports that claim. Their own conduct on March 4, when they called to schedule my redemption appointment, directly contradicts it. They offered $62,000 conditioned on a release of claims. I did not accept it. This is precisely the conduct Florida's Deceptive and Unfair Trade Practices Act addresses. Matter is under review by Florida DHSMV, Florida AG, and BBB. As a disabled veteran acting in good faith, I deserved better. read more

They are very helpful with your service needs or if you're looking for for a new vehicle they have more than one dealer Chevy , Toyota . Mercedes and a lot more all over the United States so your getting best help on selecting your new or preowned vehicle Ryan service director at Autonation Gord is very professional and run s a top Notch service department. I'm very happy with my service. Thanks again.. read more

I went to Autonation Ford in Sanford and the service was spectacular!!! Traci from the Service Dept was the best !! She was so honest and helpful with all my questions. I would go there again and recommend anyone that I know. They meet all my expectations .. Excellent work .. Thank you read more

NEVER EVER EVER buy a car from here. We live in Texas and purchased a car through them and we're led to believe that the car was coming for three weeks. Turns out the car had an issue before it was loaded onto the truck. The dealership did not want to fix so my car was never loaded onto the truck and sat in Florida for the THREE WEEKS that I waited for that car. I even called the dealership to ask for an update on the shipping and they lied to my face saying that the car was picked up ABSOLUTELY unacceptable! Edit: I just called them this morning to figure out what was wrong with my car that prevented them from loading it onto the truck and they refuse to talk to me saying that I would have to talk to the dealership in Houston to find out what was wrong. I tried arguing that the car was at their dealership, but they still refuse to help me. Unbelievable how much they don't care. read more

I have just purchased a brand new 2025 Mustang GT from the dealership. My salesperson, Cedric Lucas was second to none helping me getting the car. Cedric is congenial, polite, knowledgeable and very helpful. Since my purchase, Cedric has been calling me, sending me e-mail just to ensure that I am a satisfied customer. Thank you, Cedric for a job well done. Jean-Pierre T. read more

I purchased a Mercedes Benz s550 4matic from this dealership and also purchased the extended warranty. I was only given 1 keyfob. One of the warranties that I purchased from this dealership was for Keyfob replacement. I contacted the warranty company in regards to getting another keyfob and they told me that it was the dealership's responsibility to provide the second keyfob. I called the dealership and left several messages for the finance department to contact me, and I never heard back from them. I then called and asked to speak with the GM and left a message for him to call me back and never heard back from him. This is the absolute worst customer service that I have received and I would never suggest anyone waste their time with this dealership. They got paid and that was it. There are several other dealerships in the area that you can purchase a vehicle from. read more

I've been to this dealership many times for service and have never been disappointed. This visit my Service Advisor Keith was friendly and professional. He answered all my questions and kept me informed of how things were going. The Tech sent me a video of the battery meter, air cleaner, fluid levels, etc. as he was doing the inspection. I loved that! When I got my vehicle back it had been washed and vacuumed. Very satisfied! Definitely recommend! read more

Sat there for 2 hours was never given any info on the car we were looking no car fax or service history. Was give one price that was way above market price for the car. When they finally ran my wife's credit which is in the high 700s they come back with a total different price for the car which was higher then the first time. It's a used car with the price they gave us could just buy a brand new one. We will never go back there again. read more

I live 2 miles from Greeneway Ford. After a very poor experience in the Service Department, I took my business to AutoNation Ford in Sanford. What a difference! The guys at AutoNation are professional, knowledgeable, and sincerely want to do a good job. I've been back there three times. I pass Greeneway Ford when I get on 417 and just smile and wave on my way to AutoNation. It's worth the extra 20 miles. Do yourself a favor... if your Ford needs service, bring it to AutoNation. You won't be sorry! read more

Shawn (salesman) and Mauricio (Finance Manager) unfortunately, have allowed my paper tag to expired. Multiple calls, texts, and left messages with no real answer provided and only delays noted. My Corvette is sitting in garage and can't drive it. This should not happen team. Absolutely unacceptable in my book. So disappointed and let down read more

I have been an automotive tech for 35 years and recently encountered a situation with this dealership. Front brake job with manufacturing parts bad brake pulsation. Was told by the dealer the customer will have to pay for inspection then pay for new front rotors while still under 12 months 12000 mile warranty. read more

Champ told us he had a car I was going to buy at their "storage lot" and to come back the next day to get it. I came back and he sold it to someone else. And then sold me a lemon. Cracked windshield, busted radio, and rusted battery. I've had to put more money in the car in the first 6 months of owning it than it's worth. And they sold me the car under the previous owner contract so when it came time to renew my tags I couldn't for TWO MONTHS. Every time I called them they all acted like they didn't know what to do. Champ is a lying sack of shit. Don't even waste your money here. read more

This is the second time that my Ford F150 has been serviced at this dealership and we have received a negative experience. The first time was several months ago, we brought the vehicle to the service department because it had a tire leak. The service department had the nerve to tell my husband and I there was no leak and there was nothing wrong with the tire. After my husband waited in the lobby between 1-2 hours. They did not even take the tire off the vehicle to properly inspect it. The service department just refilled the air in the tire and said there was no leak. The next day the tire pressure went down significantly, which indicates a tire leak. We then took the vehicle to the Gary Yeomans Ford dealership in Daytona where we purchased the vehicle and they inspected the tire and identified a nail in the tire that was causing the leak and repaired it. AutoNation Ford in Sanford Service Department was too lazy to properly inspect the tire to notice the nail and made my husband wait in the lobby when in essence they did nothing. The second time we visited the service department at AutoNation Ford in Sanford was on 6/25/25, this time it was a nail in a different tire and my husband took a picture of the nail in the tire to show them. When he arrived at the service department he tried to ask Alex Morales who is a service advisor for assistance but he brushed off my husband telling him that he is "too busy" and to go to the lobby. It is a good thing my husband didn't listen to him because Alex never told any of the other service advisors that were working there that he needed assistance. My husband had to find another service advisor who wasn't "too busy " to assist a customer. The service advisor my husband found was Dennis Wilkinso and he assisted in fixing the tire on the truck. I would like to thank Dennis for his assistance and communications in repairing the tire. If my husband met you instead of Alex when he walked in the service department I would not be writing this review. It seems like a hit or miss at this dealership service department. We won't come back here again for services for any of our vehicles, and based off our last 2 experiences with the service department. We definitely won't be purchasing our next Ford at this dealership either. If you are in a customer service role and if you are "too busy" to help a customer at least direct the customer to another representative who isn't as busy to assist. Don't just say wait in the lobby and don't notify another representative. My husband could have been sitting in the lobby all afternoon without anyone knowing he was there. How unprofessional! Based on my last 2 experiences I do not recommend this service department. read more

Absolutely horrible dealership! Sold me a 2016 ram 3500 with a bad front end. On the test drive I told them if they fix the front end I'll get it. Never fixed it. Ive take the truck in the past year 8 times to get worked on the SAME ISSUE from the start. Have taken 4+ weeks off of work to deal with this nonsense, 5 sets of tires I had to come out of pocket for that got messed up due to the front end being messed up. And over $4,000​​​​ of my OWN money for rental vehicles, and to give people money so I could use there vehicle to get to work. About lost my job several times because of this and was just told by automation usa in Sanford that they will NOT be working on my vehicle anymore. the vehicle is still under warranty but they refuse to work on it agin. Think ima have to get a lawyer involved because the issue has NEVER been fixed for more that a month at a time. The truck sat in my driveway for 2 months about a week after getting it because it was not drivable but I was still expected to pay $700 a month for a truck that doesn't drive. There "125" point inspection is a joke. DO NOT EVAN DRIVE DOWN THERE ROAD!!!! AVOID THIS DEALERSHIP AT ALL COST!!!!! VERY HIGH RISK!!!!!! ​ read more

They used a car to bait people to come in and this car doesn't pass their inspection. We spoke to them multiple times and they were not honest. We drove 3 hours to find this out. VERY bad business ethics read more

I do not recommend this dealer. I am having a terrible experience with them. I bought a car and had to return it because it did not meet the standards they supposedly told me (it had several problems). I was able to return it a couple of months ago and they still haven't paid the bank and of course they are screwing up my credit. MAURICIO, THE GENERAL MANAGER, even blocked us and won't answer. How can such a disloyal person be in charge? You can't trust them. Don't buy here. You'll save yourself a lot of trouble. read more

Not a proactive company and no follow through after the sale. Jorge Fuenmayor stated our registration and title work would be completed within 30 days. The day after our 30 day temporary tag expired we attempted multiple calls and receive multiple hangups. When finally reaching the initial salesman, Steve Greenhut, he and a Denise informed us they are waiting on the title from a sister location and issues with the registration. No one bothered to call to inform us and/or to issue a new temporary tag while they attempt to fix their non-disclosed issues. I asked for a refund of the $199 Reg/Tag/Title Fees paid upfront but Steve stated after speaking to a Jessica, AutoNation Ford Sanford declined. I have filed a Consumer Complaint Form with FLHSMV. read more

I just purchased a new vehicle from Autonation. Our salesman Bill was great. The follow up communication had been wonderful. We got exactly what we were looking for. We have used the service center once for a different vehicle and found that to be a good experience as well. I also sold a Toyota to them and they gave a great price for my car. So far, I'm very pleased. read more

Note, Autonation USA does not have a yelp page, this dealership is the same company but a mile apart. Review is being left here as there is nowhere to review Autonation USA. TL: DR Autonation is good at selling cars but doesn't stand by their product or customers. While they did nothing illegal they certainly behaved unethically. Buyer beware. We bought a used hybrid from their Autonation USA location in Sanford in June for $15,000. During the buying process we were hesitant as we knew that HV batteries can go bad and are expensive to replace, but we were assured that the extended warranty that they offer for purchase covered a new HV battery if needed, so we bought it for $4,000. Within a month we had an error code and needed to call out their mobile mechanics to diagnose it, to our surprise this was not covered and we had to pay $200 to find out it was a faulty sensor that should have been replaced before sale. They offered to replace it for another $150, however I purchase one for $20 and was able to replace it myself with about 2 minutes labor. A month and a half later our battery started to have an issue where it would not allow a charge (this is a plug in hybrid) which means you can still drive the vehicle with gas power but you cannot use the air conditioning or drive very fast. We again called on their mobile mechanic service and a week later their technician came out for $200 and was able to tell us there was a problem with the battery, but not really what, and suggested we take it somewhere to be looked at. Thinking this was a battery issue we got our paperwork for the extended warranty only to find that not only was this battery not covered by the warranty, but that their warranty also has a clause stating any verbal guarantees are not binding, meaning their inaccurate claim that the HV battery was covered held no legal weight. We returned to Autonation USA to talk with someone who identified themself as Brian, the sales manager. We explained the issue and asked how they could assist, he suggested we take the vehicle to Chevy to verify the mobile mechanic wasn't wrong, so we planned to do so. It took a few weeks to get in with Chevy and another week for the diagnosis to come back that the HV battery was dying and needed to be replaced, which through Chevy would be $13,000. We called Brian the sales manager at Autonation and explained the situation, he said we should come in and he would help us. We returned to Autonation USA the next day with all this information in hand, believing we were going to be helped. We were shown cars by Dario, our initial salesperson, who actually was the only bright spot of this ordeal, he genuinely cared and wanted to help. When we thought we had found a vehicle that was inexpensive and fit our needs we moved forward and that was when a new person came to our table claiming to be the Sales manager, someone other than Brian. This person who either did not give his name or did so quickly was very dismissive and condescending while explaining that the car we brought in was worthless. We explained that the whole reason we were there was for Autonation to make right the vehicle we bought, as $15,000 for a vehicle that lasts 4 months total with only one month without issue is obviously not acceptable. He again was dismissive, this time saying even if he wanted to overlook the battery issue the vehicle is only really worth $3,000. I challenged this, asking how it could lose $12,000 in value in 4 months with few miles, he quickly became defensive and repeated something about marked prices and that they only sell fair deals here, but not really addressing the question. Finally he sat down and went over the math that even at best we'd be carrying $9,000 over in negative equity, meaning they wouldn't be able to get us in a new vehicle and he didn't offer any other type of help. His only suggestion was that we get a new down payment and purchase a new vehicle from them, starting a second car payment and continuing to pay off the non-functioning car they'd already sold us. We got a auto email to see how our visit went afterwords, so we emailed the General Manager back to inform them and to let them make this right but as of now there's been no response. read more

STAY AWAY FROM AUTONATION FORD SANFORD. Bought a F250 truck 4/26/2024 that was defective. Got rid of it in August. Cancelled all of the warranties that I bought on the front end. Can't get them to reimburse me on the policies that state funds are to be paid within 30 days. Still waiting 5 months later. The finance guy Mauricio Garces doesn't answer his phone or respond to voice messages. I call and ask to speak to the store manager and they send the call to an empty desk. Communication is horrible. I've already contacted the States Attorney's office. read more

The company I work for has been working with this location and Champ for over a year. We have purchased 6 vehicles so when it came time to purchase one personally, I knew who to call. Champ has integrity and is a straight shooter. When we first were looking, he knew the numbers wouldn't work so we saved and came back. When we came back he ensured we were 100000% happy with the vehicle we purchased. He was able to get us a rate under 4% and a maintenance package. Literally insane! Champ is literally the best! read more

A fantastic car buying experience and I'm in love with my 2024 Ford Bronco Sport. My salesperson, Christian, was honest, genuine and knowledgeable. The whole experience was great. read more

AutoNation Ford Sanford - Car Dealers Near Me - Sanford, Florida

I got helped by Emily and she was great. Super friendly and smooth process. DJMike was also pretty great too!!

TLDR - This shady business sold my nearly senior parents a lemon. They lied and told them that they were getting a full (not limited) warranty on the vehicle with their purchase for the first year, however what they got was just an engine warranty. If you want to read the whole story about just how manipulative this company is, then go ahead and continue reading. About 8 months ago my parents went to Auto Nation Ford Sanford because my mother needed a new vehicle after some idiot was driving both with no insurance and no license and smashed into her car and totaled it. They received $8,000 to put towards a new vehicle. They figured that they see Auto Nation license plates all the time and they were having a "sale" where the vehicle she wanted was better priced there than anywhere else (well they found out why). They spent most a Saturday morning there browsing models, filling out paperwork, the usual. At the time of the sale they were told that they asked for and were told they were receiving a "full coverage" warranty for the first year. So about 3-4 months later my mother noticed that the vehicle began using gas at a much faster rate. She called the company to have the vehicle serviced, they waited about 2-3 days to call her back, they had no appointments available for the next month. They proceeded to tell her to go to her local Ford Dealership to have the vehicle serviced. They then proceeded to set up an appointment for a few weeks later. During that 2 week period a problem became rather noticeable. If the vehicle runs for more than an hour or so at a time the air conditioning basically stops working outright, blowing nothing but minimally cooled air. Okay they brought that up as well prior to the appointment so that Ford was aware prior. So the day of the appointment comes, the vehicle is dropped off, and diagnosed, then about 2 days later they get a call back and are told that the vehicle is not covered for the repairs that it needs, and that the problem is the transmission. Okay so they call AutoNation and they ask why it isn't covered, and were confused, because if Ford wouldn't do the repairs as part of the warranty, then why send them there in the first place? So eventually they get put on the phone with the Director - Charlie. Charlie goes over their paperwork for the purchased vehicle and they find out that they did not have the "Full Coverage" warranty they asked for, and instead were given a limited warranty that only covered the Engine...and nothing else...literally the worst warranty the place offered, and best yet, this terrible, basically useless warranty costed an additional $3000 on the loan, for a used vehicle. Okay so they were livid. Not only that, but it turned out that they had to pay Ford for the diagnostic, because, even though AutoNation told my parents that the diagnostic was covered, well, it turns out that was only if they went to an AutoNation vendor, and when they recommended going to a Ford retailer they didn't bother telling them that it wasn't covered if they went there instead. So, after numerous phone calls throughout the week, they would eventually proceed to head down to AN Sanford to ask what the heck is going on, why they were lied to, and why nothing is getting done. So they sat down with Charlie, went over the whole story, how they were lied to by the salesman, and how they can't afford to pay over $2000 to repair a vehicle they haven't even had half a year, let alone the fact that this is around 1/10th of what the the vehicle was even worth, as well as having to pay for the vehicles overpriced warranty that was basically completely useless and a total sham. Charlie proceeds to tell them a sob stowy abowt his wife and her hewth issues, and how he understands because my mom has health issues of her own. He gets them to trust him. Tells them that will help them and make sure they are taken care of. They will make the repairs, and once the repairs are done they will let them upgrade to the warranty plan that they were supposed to have to begin with, and since my mom already had to pay for the diagnostic, she wouldn't have to pay for it again when they come back (even though the problem was already diagnosed and it shouldn't need one in the first place). However they don't have anyone available to make repairs to the transmission for 3 months. Alright, everything will be fine. Charlie seems like a great and understanding guy who's going to really help them out... So 3 months go by. Its finally time for the appointment. So I proceed to go with my mother to appointment, so I could take her back home. The diagnostic? They tried to charge her for it. The transmission? Well now they have to pay for that too. Then the final option they give is to give them a whole HALF of the cash they put down initially towards one of their other vehicles. Oh and where was Charlie? He claimed none of the prior discussion ever happened. Moral - Record everything this scum says. read more

I had a recall over a year on my 2020 Ford super duty, diesel, it took 2 1/2 weeks but they got it done for me and I really appreciate it with Auto Nation Ford in Sanford they have made some great changes in the last year as far as management and mechanics for the better all I can say is I know John for a few years now and Derek and those guys get it done . Ryan has taken over as Service Manager and has done a phenomenal job, he's always there. He gives me his personal cell phone number. If I have a serious problem, i would say this company is heading in the right direction in the service department. There are some people in those mgr positions that should not be there starting up front ,But they're are always flaws in companies, these three guys would work for me any day read more

Typical dealer and games. Starts off with insultingly low trade value. My trade specifically was selling all day on auto trader and at other dealers for $16,000 to $19,000...they offer me $9,000! I get up and start walking out and magically my car is worth thousands more. Next the salesman promised a full detail and to replace a broken trim piece. I leave dealership and try to collect on their promises only to be told it wasn't in writing. Next they would NOT accept a draft from my bank and I couldn't purchase the car unless I used their financing at a higher rate. Long story short I take their financing warranty and leave the dealership. Several days later I refinanced the car and canceled the warranty before the dealership gets any money or credit. DO NOT DO BUSINESS WITH THIS DEALERSHIP read more

After the sale service is very very bad even the person that sold you the car is like they never seen you before .The service Department needs training. read more

By far the service center is the absolute worst!! Extremely poor communication and service by Sheldon and his team. This is the second time I have taken a car there and it will be the last time. Over two weeks to have a water pump replaced, no answers to calls about ETA for completion, I had to go to the dealership only to be told several wrong dates. Was quoted one price and on pick it, the bill had increased another $500. Sheldon was extremely unprofessional and kept calling me "Dude." I can't speak for the sales side of the house but AVOID the service side at all cost!!! BTW you could run the car through a car wash after charging several grand for service instead of delivering a car that looked like it drove through the Baja! Unbelievable read more

My son recently bought his first car, a Mustang. We brought it here for 100k service. Cameron took great care of us, was honest and straightforward about what needed to be done. John, the service manager was also friendly and honest, easy to work with. I will highly recommend this dealership for service. We will return. read more

Awesome car buying experience I bought a 2021 Tesla plaid from this dealership. Everything was so easy and the salesman David made everything easy as possible took delivery of the car. It was much better condition than I thought the sales team and the managers were awesome to deal with. The show room was absolutely beautiful with the most beautiful cars you have ever seen in a very large selection of really nice high-end cars like you would never find anywhere else I was really impressed. Thanks, Limo Mike. read more

horrible customer service. I bought a brand new 2023 Ford ranger FX four front window tent has defects. neither the general manager, Ryan Mathews, nor the service manager Ryan Benstill will return my calls after several times, trying to get a hold of them to get my vehicle fixed. I will never buy another vehicle from these people and I trade in and buy new about every three years but it won't be with AutoNation. I don't care what dealership it is if it's owned by AutoNation, I will not do business with them. read more

ZERO STARS DESERVED!! multiple calls to service manager, messages left with several persons who answered phone that supposedly emailed him, called him, paged him, etc etc., AND still never a return call, this is not the first time, as this is ongoing with these guys for years! Your just a sale to them. you may have one or two decent people that you deal with there, but the main person, if needed, being the service manager is non-existent! Will never ever do service with these guys again!! I come from a family of ford workers, we all buy fords, BUT this is my last Ford I will ever own!!!! read more

I'm going to keep it nice and simple, you want a new or used car? You gotta ask for champ edirisinghe, CHAMP for short, he give me the easiest process of getting what I wanted he worked some magic along the way! Thanks champ my 2022 Nissan pathfinder SL looks very nice in my driveway!! -JESUS P. read more

We recently traded in a Ranger Tremor for a F-150 Lariat Powerboost FX4 and are so happy with our experience. Daniel Moritz was the best salesman I've ever done business with - super professional, knowledgeable, and truly eager to help get folks a good deal. We are beyond happy and highly recommend him and this dealership! read more

Came all the way here from East Orlando for services on my 2019 Ford Raptor. I chose this dealership because of the good reviews they had. What a huge mistake and waste of time that was. Before dropping off my truck, I was assured and promised that they worked with fidelity warranty. After diagnosing that I was having can phaser rattle on cold startups, Traci told me to pick up the truck and she will call the warranty company on Monday because she was off the next 4 days. Monday comes and she did not call. She promised and assured me that on Tuesday morning she will call again. I have never heard back. What kind of crappy customer service is this? Instead of following through with what she said she would do, she decided to waste my time and stop replying. This shows the huge lack of respect for customers. I will never return to this dealership and will never purchase a car from here even though no one there gives a crap. They will make false promises and lead you on for nothing. I'm sure I will get a generic response from the owner and nothing will ever be done about anything here. Traci has been a service advisor there since 2016 and this is her top notch customer service read more

CON MEN OF THE HIGHEST ORDER! Do not trust this dealership! Do not buy a car from Ford Sanford! They sold me a used car that was not safe to drive and needed $15,000 worth of repairs. read more

Very patient and attentive staff. I can here with my boyfriend who was ending his lease and buying his car. The same guy helped him from the time he started his lease. He answered all of our questions and was very patient with us through the process. He gave us his honest opinion ask on what warranty would work for his needs. Great experience overall! read more

We have been diligently searching for a "cool" Jeep as a third vehicle, but wanted something fun, tough looking and well maintained. We found the perfect Jeep at AutoNation Sandford. We had two salesmen - Jody and Steve. Both were very kind, funny and helpful as the dealership was packed that day and they were going in a million directions. I would recommend AN Sanford, even though it took a long time to get to the paperwork closing, but again the dealership was very busy that day. Also, they do not put gas in used vehicles and do not negotiate pricing. Those would be my only negatives in the whole buying process from AN Sanford. Overall, we are pleased with our purchase and wouldn't hesitate to buy again in the future. read more