We bought a 2017 Acura ILX with 36k miles in her. She is a true gem! I finally got around to check…read morethe filters and just regular maintenance on her. This is what the cabin air filter looked like. I purchased a 2015 Civic Si coupe a few years ago and it was the same way, not as bad but it was never changed. Seems to me like that should be the first thing changed considering it affects the interior smell of the car. Anyhow, just sharing. Don't get me wrong, their customer service department is impeccable! They are very attentive but not overbearing. I would gladly purchase another car from them after my Civic was totaled in a rear end accident. Honestly, They are the best dealership around. We did most of the paperwork online and over the phone so all we had to do is go, sign, and drive away. They just need to pay more attention to the little things.

BEWARE! Beware of Carmax vehicles on test drives!…read moremy wife are two kids and I Were on our way home from dinner and got sideswiped by Mercedes-Benz SUV that happened to be a father and daughter on a test drive she was driving And The father was supposed to be driving he signed the paperwork So Carmax travelers insurance is not covering the damage to my vehicle because she was not supposed to be driving and the drivers insurance GEICO said they are not covering it because the daughter was driving even though we have a police report stating that they were at fault. so now I have to use my own insurance to Cover the $4200 worth of damage just thought I'd give a heads up to watch out for any Carmax vehicles on the road because Carmax won't do nothing to help you if you get hit.. Don't buy this one

Well, this review is a long time coming, but I've been dealing with so much from this place this is…read morefinally the first opportunity I've had to sit and write down the entirety of what transpired. In 2022 I really needed a car and had found a vehicle I was interested in at this particular Carmax. I stopped in after work to take a look at it and basically wasn't even greeted or acknowledged for over an hour. Finally, I had to get up and get someone to come help me and while they weren't mean to me, they weren't exactly friendly either. Buying the car was pretty seamless and easy. I did end up getting the extended warranty, which by the way, I highly recommend if you have the displeasure of doing business with this place, bought the car and went on my merry way. Less than a week after I bought the car I started having issues with the transmission sticking so as the sales person had mentioned to me as long as I brought the car back within 30 days they would do any repairs free of charge so that's what I did. I kept telling them what was going on with the transmission and I kept being treated like a stupid woman repeatedly and was told that the transmission fluid only needed to be changed. Long story short that ended up not being the case and a couple months down the line I was driving on I-4 and my transmission completely stopped working, I couldn't shift and I was lucky enough to get onto the shoulder so that my car could be towed away back to Carmax. I of course, was very angry over the situation and insisted because I had already brought the car in for this problem and they wouldn't take me seriously that they take care of fixing this problem and it shouldn't be on my dime. Well I did have a manager reach out to me, her name was Jessica and she told me that because it was documented that I already brought the vehicle in for this issue that they were going to take care of it and give me a loaner car for the duration of the repair. I said great and I was able to come in and get a loaner car and they were just going to do what they needed to do with my vehicle. This whole ordeal took about six months of them, trying to do everything they could to not replace the transmission in my car, but of course it ended with them just replacing the transmission because the problem was not getting better without doing that. So after I thought everything was good and I could wash my hands of this, I picked up my car and went on my way. Well, less than a year down the line my engine gave out and I kind of thought well this is a big repair but I have the extended warranty so shouldn't be a big deal. The car got towed to Carmax, which then they took it to the Ford dealership and that's when I was informed that the transmission repair that was done on my vehicle a year prior was done by using money from my extended warranty, and I didn't have enough left in the extended warranty to cover the engine replacement needless to say I was extremely angry because none of this was ever made clear to me. I've gone through every email to see if it was something that I had missed in the fine print and there was nothing mentioned of this. Carmax in particularly the manager, Jessica scammed me yet again and I was extremely upset over the situation. So after going back-and-forth with them and their legal department for a long time I finally just really needed my car back and I paid the difference and just let it be what it was. I can tell you for 100% certainty that I will never buy a vehicle from this place again and that's any of their locations and I highly recommend to everyone else that they don't either. To this day,I still tell all of my friends and family about the horrible experience that I had here and how I was treated and I just can't in good conscience recommend that anyone buy a car from here because I can promise you it will be nothing but a headache.

Hands Down best Carmax to work with. I had been working with the lakeland location trying to sell…read moremy car and the amount of issues they kept telling me and lack of communication causing severe headache. One call to customer support and them teaming up with the team/manager at Clermont had my entire situation handled from the first phone call and the moment i walked in being assisted through the process making it seamless. Not only are they efficient but how friendly they are. Between Brandi and Barrie. I will most certainly be back and ill be telling everyone to come to their location.

A week ago, or so, I had checked my car's value on KBB and shortly after, I received a call from…read moreEdwin Gonzalez from the Orlando West location for AutoBuy. Although the first offer was not something I would consider, Edwin mentioned that he would call around to see how close he could get to what I wanted and that he would keep me apprised of the progress. Frankly speaking and having lived in South Florida most of my life to understand service levels are typically poor at best, experience told me that this would be the last call I received from AutoBuy. I was therefore pleasantly surprised to see that Edwin was really working the price, and a day or so later, we had an agreement. As much as I probably could have sold the car for $10,000 more or even greater to a retail buyer, I didn't want to be bothered with finding that one retail buyer who would pay the freight, so I proceeded forward, albeit cautiously. Edwin was tenacious, diligent, professional, and friendly, all characteristics that are again, unfortunately uncommon to those of us that live in Miami and interact with people in service businesses. Yesterday, I delivered the car to AutoBuy's Miami Gardens location and even though it was exactly as I said it was, I still expected last minute negotiations, or at least an attempt for the same. To my surprise yet again, and after a quick, but thorough inspection, I received the documents by email for signature and a check for the amount we agreed on. I would be remiss if I didn't say that I appreciated the efficiency of those at the location, all of whom were equally as professional and friendly. To all involved, I will also add that the honesty throughout was greatly appreciated, especially in the car business. The entire experience was perfect and I could not have asked for better service, honesty or professionalism. Well done, AutoBuy!

Should be wedontpaythemax. Recently was helping a friend due to his partner passed and he needed to…read moresell one of their vehicles. Autobuy called to speak with him and said the most they could pay was $500 for it due to age, miles, etc. CarMax website quoted $1200. We took it to CarMax and, after inspection, he still walked away with twice what Autobuy was willing to pay.

I was in a serious pickle & Gateway Classic Cars gave me excellent advice & sold the car…read more My son in California bought the car & very unexpectedly passed away. The car was in storage in Orlando, I contacted the competent staff at Gateway, made the appropriate arrangements & the car was on the impressive showroom floor within days After agreeing to a small price adjustment the car is ready to deliver to an enthusiastic new owner. Best car dealer experience ever!

This place has a policy run by scheisters. I took in a classic car with documented original low…read moremileage. It's a one-owner car. They made me sign an affidavit saying that the mileage wasn't original. I balked and told them I wasn't doing it because it would be false and they are crooked for insisting. He told me to take my car and leave because I called him on his deceit. Now, 4 months later tgeyve gone out of business. GOOD! How'd that work out for ya?

Let me start by saying that I hate the whole experience of car buying. From the overbearing,…read moredesperate sales people, to the negotiating, to them treating me like a child because I am in my 20's...I hate all of it. It gives me anxiety. The day before I visited STAG, I had gone to a larger dealership and practically been laughed out the door because of my not great credit (due to losing my steady job last year). I was taken into an office and talked to like I was a child with no idea about finance. I personally felt that because I am a server (Oh, the horror!) and not married with a family, the fact that I am a fully functioning 28 year old adult with a college degree was ignored. I was so angry and disappointed. I felt so disrespected. Now, let me tell you about my experience with Nick and Jeff at STAG. I had seen that they had a Jeep Liberty on the lot at a great price, so the very next day I decided to go and check it out. Upon walking in, the place was clean and welcoming. I was greeted with a smile from Nick, who was only too happy to show me the car. He walked me around it, took a copy of my license and let me take it out for a drive. ON MY OWN. This was so nice as I felt less pressured and more able to check out the car at my own pace. It was so incredibly clean (I was told sometimes they even gut the whole interior just to make sure everything is cleaned... carpets, seats and all!), it ran great, it was exactly what I wanted. I went back in, we ran numbers, I wasn't made to feel inferior because of my job, age, or credit score, and we came to an amazing deal. Jeff even gave me some advice on refinancing in a few months to get my payments down after I build my credit for a little while. I spent 2 hours at STAG and walked out with a new (to me) car. I was so incredibly impressed by the pleasant service and the quality that I brought my boyfriend in not even a week later to make a deal on a truck. We're going in tomorrow to pick it up. Another wonderful experience with some great advice and they're even throwing in some new tires! As far as cons, there are two. They don't offer warranties. You are buying a vehicle as is. Also, they don't haggle on prices. But the prices are very competitive with what you would find as a fair market value, and honestly, it takes so much pressure off. On one hand, you might be missing out on working a better deal, but on the other, you don't have to feel like you're going into battle. I honestly can't recommend this place enough. Nick and Jeff were wonderful and they have definitely earned some customers for life!

BUYER BEWARE, BUYER BEWARE!!!! I bought an f-250 4 wheel…read moredrive from Southern Trust Auto Group, PATRICK was my salesman and used Jesus Christ name so many times, it made me feel he was so honest, wow was I wrong they sold me the truck that had the catalytic converter removed and the computer reprogrammed, 4-wheel drive broken, mirrors broken, now this truck had a 129 point inspection on it I have yet to see it but when I called Patrick an told him he said ho well they did not do anything to the truck so it was not there problem, well I got news for him it is there problem because under Florida Statutes it was illegal for them to even sell this vehicle in Florida!!!! SEE YOU IN COURT!!

Bringing a Porsche in for service can be stressful, but the team at Porsche Orlando makes it…read moreseamless. Service advisor kept me updated throughout the day via text and video walk-throughs from the technician, which I really appreciated. The facility is spotless, the loaner vehicle was brand new, and they finished the work ahead of schedule. It's not the cheapest service in town, but you get exactly what you pay for: peace of mind and expert care.

I was told they did not want my 2014 Cayanne GTS in trade. I…read morewas told my bank loan was not acceptable and I needed to finance through them. I was not allowed access to Porsche Connect for days after taking delivery of the vehicle. I was told that their Porsche Pro would be reaching out to answer my questions and no one has. I was subsequently told that they had reached out and left voice mail, which is not true. I was told the car included active lane keeping (ALK) and it does not. When I asked additional times, I was treated like I was stupid and didn't know how to use it. In fact, the sales staff is still adamant that the car includes this feature that it clearly does not.

I purchased a used vehicle from these guys. The car was in great shape. I expressed some concerns…read moreover one of the salesman that my wife and I were interacting with. The general manager called me personally to resolve any concerns and took full accountability and ownership over the situation. I would hands-down recommend this place. The ownership cares about making a customer feel more than just a transactional experience.

Wonderful Dealership, really nice cars, outstanding quality, ask for Rich Gray he will advise you…read morewell, trading, financing and knowledge on any car. Thank you.