I rarely leave negative reviews, but I am very disappointed by the lack of customer service after our trip.
On the day of our scheduled tour, my husband became seriously ill and required medical treatment. Instead of joining the tour, I stayed with him and took him for medical care while our friends continued with the tour. In addition, one of our friends' sons became seriously ill with food poisoning, further reducing our group size.
As soon as we knew we would not be participating, I notified Prestige Rent that the additional van and driver, along with our lunch and wine tasting reservations for three guests, were no longer needed. We could have simply not notified the company and allowed those services to proceed as originally booked. Instead, we promptly informed them, allowing the additional van, driver, lunch, and wine tasting reservations to be canceled rather than provided unnecessarily.
I requested that the company fairly address the unused services. Rather than providing a decision, they told me they would discuss the matter with their manager and specifically asked me to send a reminder if I had not heard back. I followed up exactly as requested. That was several weeks ago, and I have still not received any response.
What I find most disappointing is not only the lack of communication, but also the failure to fairly address services that were never used because of a genuine medical emergency. Promising to respond and then ignoring a customer is not the level of service I expected.
Unfortunately, based on my experience, I cannot recommend Prestige Rent. read more