No stars deserved. In October, after arriving for a planned RV rental from Calgary to Toronto, they…read morechanged the rules on me. I no longer could carry out my plan to cross into the USA for a conference. Despite my best efforts, the operator and staff at the Calgary location could not find a solution. I drove from Vancouver and then had to make alternate arrangements because the insurance was a Permit from Point A to Point B, expired on a specific day, and was not USA approved. Big surprise. Now, Cruise America (for Cruise Canada) is not providing me with compensation, like the $600 gas credit, free 4,000 km & up to 14 nights accommodation. Cruise Canada uses Cruise America for their bookings.

Cruise Canada and, I suspect Cruise America, are interested only in your money. I imagine most…read morerenters that want to experience the north American experience are coming from abroad. Be aware, their contract only covers mechanical failures. Nothing else in the camper is covered. Bark a bit and you may get a small refund. If you fridge, black and grey water, microwave, bedding or, for that matter, anything to do with camping which was the reason you hired in the first place, that's not their concern. If you push, you may get 10% refund. Please don't even try going up the chain. They already have your money. Their customer service is definitely out for lunch, probably on your money.

Everything was perfect! I was skeptical when I saw pretty much all 5 star reviews, but here I am…read moresubmitting a 5 star review. My experience once I got in the van was flawless. Everything works and is as pictured in the walk-through video. The van was clean, comfortable and you can tell that thought and care went into all the details. It's absolutely worth it! Book a van, you will have zero regrets.

We were super-excited about our Calgary to Vancouver trip, which included a wedding in Lake…read moreCountry. Needless to say, with the recent wildfire evacuations and travel advisories to not travel to Kelowna (two days before our flight), we were disappointed to have to cancel our trip. As we were coming from the U.S., there was simply too much to chance in making the journey. An overnight host in Kelowna told us not to come as he was evacuated, as well. The strict cancellation policy is completely understandable, but perhaps in this new normal of constant wildfires and the consequences of global warming, an updated, more flexible policy is in order, especially when emergency/national warnings and evacuations are implemented.

Aaron and Crystal were extremely helpful. They were very welcoming and went above and beyond to…read moreanswer any questions we had before we reserved and while we were picking up the van. Even when we dropped it off we were curious about other rentals and they were extremely positive and informative and showed us the actual rental that we were inquiring about. They were so personable and easy to work with. They had so many helpful tips and were receptive and welcoming of comments and open to improvements. This was an excellent team, they had great recommendations for locations to visit both on our camping trip and while in town. I can't say enough good things about the knowledge and energetic Calgary team. I would highly recommend Escape camper vans. Their care and attention to detail for the van is very appreciated.

Absolutely incredible experience from start to finish thanks to the team. Loved our van and took it…read morearound Banff, Jasper and Canmore. Saw so much and had incredible flexibility through our trip. HUGE shout-out to Aaron and Joey who helped us get set up and helped us feel safe and ready to go from the start - you guys are amazing! Highly recommend this experience and working with this company. Advice: dress warm for night, definitely go to Jasper and go to every hike around 6am to avoid crowds

My boyfriend and his buddy--skiers from CA--have rented through CanaDream twice. This is my…read moreboyfriend's review: We are extremely satisfied with the service we received. All prices were clearly revealed up front, with no surprises when we turned it in. I have dealt with Susan twice--she is a very nice lady and very helpful to deal with. I recommend asking for her specifically when you are in the office in Calgary. Thanks again for a professional and hassle-free experience! (Susan--Chris and Christian from CA say Hi!)

WARNING: Hidden Damage, Misrepresentation, and a $30,000 Loss…read moreWe purchased a CanDream Inc's used motorhome from ArrKann RV (Rocky View) after being assured by Eva Moser and Brock Simmons that it was "like brand new," fully inspected, and in excellent condition. That was not true. On pickup -- after driving 800 km -- we found multiple obvious issues: torn mattress, missing parts, cracked and unsafe tires, leaking hot water tank, dead TV, electrical problems, and a large stain above the driver's seat that staff called "soap residue." This stain was later proven to be long-term water damage. Months later we were accidentally given CanaDream Inc's internal service history, which ArrKann RV never disclosed. It showed repeated roof leaks and repairs in the exact areas we questioned on day one. None of this was disclosed before the sale. The tires were especially alarming. Despite "passing" an Alberta inspection, they were cracked deep into the tread. Neither ArrKann Rv nor CanaDream Inc. could explain how the inspection signed off on them. We still never received a clear answer. What followed were repeated 860 km trips for repairs -- all at our own cost -- with the motorhome sitting unusable for months while leaks continued. Repairs were delayed, incomplete, or undocumented. We were denied copies of repair records because ArrKann RV and CanaDream Inc. claimed everything was handled through their "internal agreement." ICBC later informed us the motorhome was still registered to CanaDream, meaning ArrKann sold it before it was even properly transferred. After 14 months, when we tried to trade the unit in, an independent dealer found major structural roof damage and hidden repair work that made the unit worth far less. We lost over $30,000 because of undisclosed issues. Stay way from thesis dealerships if you want truth and honesty, you will only be deceived!

Very hard to call them. Like the government they have a telephone system which requires you to go…read morethrough a maze. I left a voicemail a week ago and I'm still waiting for a return phonecall. I went through their virtual attendant and nothing. I guess selling accessories, parts, future purchases are not important in their business model

Had a great experience working with Jarett Schneider, who showed me several truck campers and…read morehelped me decide which model was the right fit for me. I strongly recommend him!

bought a jayco eagle trailer from this dealership. what a…read moregreat experience. our sales guy Robert was amazing and helpful Rhys our Rv outfitter went into detail when picking up our trailer to make sure how everything worked. highly recommend these guys and this company.

I'm not sure if all the Travelland rvs service groups are this way but I have been dealing with the…read moreAirdrie service group since January 2024 and it has been a terrible experience. 1) their service representative will not return phone calls or get back to you when the parts come in. I have to keep calling her and emailing her to find out if the parts arrived. This was not just one incident . 2) they forgot or neglect to submit warranty work to the manufacturer. I waited 2 months to confirm my warranty work was approved. I called them every 2 weeks over a 2 month period and when the service representative finally returned my call she said that they were still waiting to hear from Thor. I asked her for the reference number so I could call Thor myself and she said they don't get a reference number. I finally called Thor and found out that they hadn't even submitted the warranty request at all and if they had submitted it there would have been a PA number. When I texted Travelland and asked for the GMs number, I got a very quick response....but the GMs number was never provided. 3) the service techs are unable to complete the work within the warranty time allotment so they need to charge extra. Apparently it took the service tech 1 hour to find out where the inverter was in my motorhome so he could turn it on. This was not the flat 1 hour minimum fee as a bunch of other warranty work was being done at the same time. 4) they are quoting two hours to replace some plastic trim on the ceiling that is only held in place by 8 screws. Of course this is one hour longer than Thor warranty group will authorize...and about 1 hour and 45 minutes longer than it would actually take. Even Thor is calling Travelland trying to understand how they are inventing these numbers. 5) I suspect the issues with Travelland stems from the top as the service representative said in an email that they would not be charging more time above the warranty period if I had bought my rv from them. And I never did receive the GM is phone number.

Here's a polished and professional rewrite of your review/complaint:…read more I purchased a used 2019 Rockwood Lite trailer and picked it up on May 1. Shortly after taking possession, I notified Parker, the salesperson, that the fridge was going into "check" mode when plugged into shore power and also when running on propane. The trailer was also tripping the breaker at my house. Parker and I agreed that I would take the trailer camping over the May long weekend and then return it afterward for repairs. The service department was very helpful. They replaced a part on the fridge and advised me that it was working properly. I brought the trailer home, plugged it in, and everything initially seemed fine. The following day, I checked on the trailer and found the fridge had gone back into "check" mode and was sounding the alarm. I switched the fridge to propane while leaving the trailer plugged in, but the same issue continued and the alarm kept sounding. I contacted the service department and let them hear the noise over the phone. Another service appointment was scheduled, and I continued using the trailer. During this time, I unplugged the trailer from the power and operated it on battery power with the fridge running on propane. Under those conditions, the fridge worked perfectly. When I returned the trailer for service, I explained that the fridge operated properly on propane when the trailer was not plugged in, but consistently went into "check" mode and sounded the alarm whenever shore power was connected. Today, I received a call from the service department informing me that the refrigerator control board needed to be replaced. The manager stated that this was a different problem than the one previously repaired and that I would be responsible for up to $500 in repair costs. Unfortunately, this is not the first issue I have had with management. When I purchased the trailer for $34,000, the front window was cracked and needed replacement. The manager had the salesperson ask whether I would pay the additional $1,400 required for the repair. When I became upset and indicated that I wanted to cancel the entire purchase, the manager suddenly changed his position and claimed it had all been a misunderstanding. Would I purchase another RV from this dealer? Absolutely not. I would strongly recommend that others look elsewhere. In my opinion, this trailer had not been properly serviced before it was sold. It was not even properly cleaned. I found a baby bottle nipple in the bed area, and the outside kitchen was quite dirty. To be fair, the service department has been very good to deal with and has tried to help. My concerns are with the overall management of the dealership, which has been disappointing. Service Department: Very Good Management: Not Recommended This version keeps the facts and frustration intact while making it clearer, more professional, and more persuasive if you're posting it as a public review or submitting it as a formal complaint.

Recently placed a order for trailer doors, despite the parts manager not placing my order when I…read moregave my credit card card we had to repeat this process a number of weeks later. We will disregard the other issues I encountered alongside the way. after the doors arrived I came to pick them up..the incorrect windows were installed and they have refused to return my $750 deposit. I highly recommend not leaving a deposit or doing business with the parts department at rangeland in Calgary. Customers shouldn't have to pay for what they didn't order. I didn't take the product and they kept my money.

AMAZING Customer Service. North Campervans made for an…read moreawesome way to experience Banff/Jasper for my wife, 2 sons (8 and 10) and I. Sleeping on top- the kids loved it and the stars at night were incredible- and the car drove just like any other minivan- not slow/bulky - not a gas guzzler. Plus burner and fridge allowed us to have good food and drink throughout without facing high season prices.

From the owner: North Campervans is a Canadian campervan rental business focused on equipping you with all the…read morebasics required for a successful camping road trip. Serving Calgary, AB we are set to get you out and enjoying the Canadian prairies, mountains and coast anytime from May through to November.

A quick and informative company. Was able to strike up a conversation directly through their…read morewebsite, which was convenient. Found the car I wanted and buying it was facilitated through one of their employees, Ish. Very straightforward process and the car is exactly as described. Happy with the purchase.

buyer BEWARE!!!! this dealership does not do an AMVIC inspection as required by law!!! They do…read morehowever provide a complete BS inspection that checks all the boxes!!! I would strongly recommend that you insist on a private pre-purchase inspection prior to signing on the dotted line or you could be in for some major surprises and a whole lot of expensive repairs!!