2.8.24 We came to sell my hubby's SUV. It was time. CarMax…read moregave us an offer online so we came in to finish up the paperwork and drop off the vehicle. The ladies were nice and friendly. It took us about an hour. It would have taken even less time if the one lady would have told the other lady we were waiting before she went home. Over all the process was easy and quick. We walked the lot while we waited. They had a lot of cars and trucks for sale. $20,000+ to $50,000 (for a used car)

I am writing to formally express my disappointment regarding my recent experience at your CarMax…read morelocation on Cyfair with salesman Patrick Cunningham. Mr. Cunningham initially reassured me that I could trust him despite my past negative experiences with other dealerships. I was preapproved for a 2020 Kia Sorento (navy blue) with a $2,000 down payment, and after test driving, I was very excited about the purchase. However, when it came time to finalize my income details, my down payment unexpectedly increased from $2,000 to $2,800--even though I had already chosen my bank and received approval. Since I could not afford the increased amount, I agreed to consider a different option--a 2019 Kia Sorento(burgundy). Mr. Cunningham assured me that this vehicle would be ready for pickup on Friday, September 12. On that day, he asked me for my Social Security number again, which I found unusual, but I complied under the assumption it was a verification step. To my shock, my credit was run two more times that morning. This not only further lowered my credit score but also caused my down payment to increase to $4,100--more than double the original agreement. The experience left me frustrated, upset, and in tears. Instead of offering genuine solutions, I was told my only options were to provide a co-signer or to pay the additional $2,000, which I did not have. For comparison, when I later visited your Southwest Freeway location, salesman Jordan provided outstanding customer service. He worked with me to find alternatives and successfully presented my original credit application to the bank. As a result, I was approved for the 2020 Kia Sorento with the original $2,000 down payment--exactly what should have happened from the start. Instead of picking up my car now I have to wait for the car to get shipped again to a different location further away. This situation caused unnecessary stress, financial strain, and wasted time. While I am happy to have ultimately received the car I wanted, the process at the Cyfair location was unacceptable and avoidable. I hope CarMax takes this feedback seriously and ensures that customers are not subjected to repeated hard inquiries, miscommunication, and misleading information during the car-buying process. I am giving two stars since I am getting the car I wanted originally.

Great customer service and a smooth and easy process. 10/10 would recommend them for anyone looking…read morefor a vehicle.

We purchased a Honda Odyssey from here and I can't say enough good things about this auto dealer!…read moreFadi and Tammy truly care about the integrity of their vehicles and the satisfaction of the customers. We had an issue with the tires which they were quick to address and make right. So refreshing to deal with a car sales business who operates fairly and respectfully!

This is regarding the service department: we all know dealerships can really suck. I used to be a…read moreservice advisor for a Sewell dealership and although they are widely considered "the gold standard", even they have their flaws. With that said, I was very pleased with my overall experience despite one hiccup. My service advisor Janell was professional, communicative and thoughtful. She worked with my extended warranty company to get repairs covered and got my vehicle back to me as quick as possible. Even when she was off one weekend, her counterpart Alex stepped up and was very accommodating as well. They even washed and vacuumed my Jeep before I picked it up, and Janell had it started and running with the AC onbefore I arrived so i didnt get into an oven with the summer heat. I would definitely return for service here in the future. Great job

Return for Maintence oil change for my panda. Waiting at the coffee bar, enjoying a muffin and…read morewaiting on my white chocolate mocha. While my car is complete with service, hopefully it's vacuum and washed this time. I want everything I paid for. The oil change package went up in price yet again. Started at $149 for 3 pill change services, washes, tire rotation, went up to $189, last package purchase $200, NOW it's $220. I'm aware they upgraded from semi synthetic to full synthetic. But that was the second increased. Damn give it a couple years before the next increase. It'll be nice to have some grace for loyalty customers who purchased their vehicles from this location to be grandfather into the same price, as long as it's the same vehicle. This is the type of grace that kept me with Verizon for nearly 18 years. Now I'm thinking of just purchasing oil changes (& car wash) only packages for 2 services for $130.

Can't even give it a one star due to the fraud and deception but I had to in order to leave this…read morereview . We were sold an unsafe vehicle by Enterprise Car Sales - BULGES IN THE TIRES, OIL LEAK, ETC.! We could have had a blowout on the freeway. We returned it and submitted a formal complaint--no response, no accountability. SCAMMERS! Don't buy from these fraudsters. Go to Hertz Car Sales instead. Very disappointing experience. Buyer beware.

They tried, they are nice, but too many things kept going wrong. I don't think I can return to…read moreenterprise for rentals or for sales. Its easy to forgive mistakes but I can't forget. I don't even want to go into detail so here is a non explanatory list. -car sold is not ready -rental kept -car delayed and then later canceled -new car is similar. Almost ready -rental, after 3 weeks had a issue -got the new car -rental tryna overcharge -new car battery died same day....theres more. All this took almost 30 days though. And with the car accident causing a total loss of MY car...this process was extra stress just to replace my car.

Didn't get a car. But here is what went down. Talked to Ashley. She is super sweet. Great sales…read morewoman but lies. I was int. In a 2016 ford fusion was told 1495 down. This is an "in house" so what I was told: sedan down : $1495. But when I show int on another car a 21 kia forte now the down is $3500 and payment of 290 bi weekly. I had a friend ask about the same 21 kia forte but she was offered 1495 down 380-420. Theyll get you when you come in

Never have I seen this process so easy and smooth. My cousin is hard to deal with, but Rachel…read morehandled it like a pro. From the test ride to the payment, we were out in with a 2016 Elantra in less than two hours. I highly recommend this establishment. Side note: There was a gentleman there when we got there who had trouble with a car he just paid the note on and was highly pissed. By the time we left, he was back happy and in a loaner (nice Suburban) and said his car would be ready the next day!

So...YOU'RE BUYING A CAR: If you're looking for a great sales experience that gives you honesty and…read moreintegrity, INSTEAD of that smokescreen of unnecessary bells and whistles at other dealerships just so that you can be strong-armed into purchasing something you don't need or even want, then THIS is the place! Husband and wife team Sherry and Sam are friendly and cheerful - always putting their best foot forward in making your car-shopping experience easy, and most importantly, QUICK! We've had a few family members purchase vehicles from them and have been completely satisfied. * No long waits, spending half the day at a dealership * No Salespeople hounding you * No inflated prices * Great in-house rates * In-house and bank financing

Are you looking to finance a new vehicle and you don't have great credit? Sam and Sherry are your…read morego to! I was hesitant at first because I didn't want to get turned away but she welcomed me with open arms and worked her magic. I love my new vehicle and I will definitely send any and everybody in the market for a new car to Auto Land. Thank you Sam and Sherry!!!

DO NOT DO BUSINES WITH THESE SHADE TREE SALESMEN! They kept my down payment & payments made to…read morecredit union, once all their contracts got returned... Then they sat outside my home for 3 days straight terrorizing my family/kids over a car they could not repo. They had no documents and they try scare tactics that almost got them beat down if the police had not show up! These 2 young fake salesmen act as if they want to help people with 2nd chance car deals but want to screw you and take the care back and keep all the money put down and paid on it! They are low life scum who make a living on doing this to people. Now, I have to go file a case at civil court just to get all my money spent back on a car they sold me! Also have to fight a Felony Case on theft lol... I have a clean record in Houston but these dirty salesmen reach to new lows to take back a car and keep all the money! I have all documents & text messages to prove my point and I will gladly share my store to the newspapers, tv stations, etc..... Pissed in Spring, TX

From the owner: Here at CARS 4 U, we strive to find the car for you! We…read morehelp you rebuild your credit!