I am writing to formally express my disappointment regarding my recent experience at your CarMax…read morelocation on Cyfair with salesman Patrick Cunningham. Mr. Cunningham initially reassured me that I could trust him despite my past negative experiences with other dealerships. I was preapproved for a 2020 Kia Sorento (navy blue) with a $2,000 down payment, and after test driving, I was very excited about the purchase. However, when it came time to finalize my income details, my down payment unexpectedly increased from $2,000 to $2,800--even though I had already chosen my bank and received approval. Since I could not afford the increased amount, I agreed to consider a different option--a 2019 Kia Sorento(burgundy). Mr. Cunningham assured me that this vehicle would be ready for pickup on Friday, September 12. On that day, he asked me for my Social Security number again, which I found unusual, but I complied under the assumption it was a verification step. To my shock, my credit was run two more times that morning. This not only further lowered my credit score but also caused my down payment to increase to $4,100--more than double the original agreement. The experience left me frustrated, upset, and in tears. Instead of offering genuine solutions, I was told my only options were to provide a co-signer or to pay the additional $2,000, which I did not have. For comparison, when I later visited your Southwest Freeway location, salesman Jordan provided outstanding customer service. He worked with me to find alternatives and successfully presented my original credit application to the bank. As a result, I was approved for the 2020 Kia Sorento with the original $2,000 down payment--exactly what should have happened from the start. Instead of picking up my car now I have to wait for the car to get shipped again to a different location further away. This situation caused unnecessary stress, financial strain, and wasted time. While I am happy to have ultimately received the car I wanted, the process at the Cyfair location was unacceptable and avoidable. I hope CarMax takes this feedback seriously and ensures that customers are not subjected to repeated hard inquiries, miscommunication, and misleading information during the car-buying process. I am giving two stars since I am getting the car I wanted originally.

2.8.24 We came to sell my hubby's SUV. It was time. CarMax…read moregave us an offer online so we came in to finish up the paperwork and drop off the vehicle. The ladies were nice and friendly. It took us about an hour. It would have taken even less time if the one lady would have told the other lady we were waiting before she went home. Over all the process was easy and quick. We walked the lot while we waited. They had a lot of cars and trucks for sale. $20,000+ to $50,000 (for a used car)

Great customer service and a smooth and easy process. 10/10 would recommend them for anyone looking…read morefor a vehicle.

We purchased a Honda Odyssey from here and I can't say enough good things about this auto dealer!…read moreFadi and Tammy truly care about the integrity of their vehicles and the satisfaction of the customers. We had an issue with the tires which they were quick to address and make right. So refreshing to deal with a car sales business who operates fairly and respectfully!

Highly recommend this dealership if you're looking for a quick, smooth and hassle free experience…read more Ask for Terrance Allen in Sales and Gill in Finance, you won't regret it.

My first review was DELETED, which is shady…read more Two things: test drive the vehicle longer than they suggest and get everything in writing. Do NOT trust the words of the salesperson. They just want the sale. They don't care about your position as the buyer. Hannah was my salesperson. We test drove a 2019 RAM. She didn't know anything about the vehicle we came specifically to test drive, which should've been the first red flag. There were some concerns that I brought up: the tire pressure system did not update and the a/c blew inconsistently. She assured me that they would check out the vehicle if we were interested in buying it. The mileage was decent and there didn't seem to be any other problems, so we agreed to purchase. After we signed the contract, Hannah acted like we never had any conversations about the issues. In fact, they scheduled an appointment to check out the vehicle but expected me to pay for the preexisting issues even though Hannah assured us that it would be handled by the dealership. It's been a week since our purchase, and the truck ran hot two days after the purchase, and there's a slow leak in one of the tires. Hannah worked hard to build rapport and then became snarky in text messages when I asked about the repairs. Do yourself a favor and find another dealership.

The service at this dealership is excellent! From the…read moremoment walking in their door, they were very processional, Knowledgeable and pleasant to deal with. We dealt with Malcolm, hands-down...The BEST car salesman that we have ever dealt with. Would definitely recommend checking this place out for your next used car. Everyone at that dealership was very friendly, and helpful, including the finance guy.

Can't even give it a one star due to the fraud and deception but I had to in order to leave this…read morereview . We were sold an unsafe vehicle by Enterprise Car Sales - BULGES IN THE TIRES, OIL LEAK, ETC.! We could have had a blowout on the freeway. We returned it and submitted a formal complaint--no response, no accountability. SCAMMERS! Don't buy from these fraudsters. Go to Hertz Car Sales instead. Very disappointing experience. Buyer beware.

Didn't get a car. But here is what went down. Talked to Ashley. She is super sweet. Great sales…read morewoman but lies. I was int. In a 2016 ford fusion was told 1495 down. This is an "in house" so what I was told: sedan down : $1495. But when I show int on another car a 21 kia forte now the down is $3500 and payment of 290 bi weekly. I had a friend ask about the same 21 kia forte but she was offered 1495 down 380-420. Theyll get you when you come in

Never have I seen this process so easy and smooth. My cousin is hard to deal with, but Rachel…read morehandled it like a pro. From the test ride to the payment, we were out in with a 2016 Elantra in less than two hours. I highly recommend this establishment. Side note: There was a gentleman there when we got there who had trouble with a car he just paid the note on and was highly pissed. By the time we left, he was back happy and in a loaner (nice Suburban) and said his car would be ready the next day!

So...YOU'RE BUYING A CAR: If you're looking for a great sales experience that gives you honesty and…read moreintegrity, INSTEAD of that smokescreen of unnecessary bells and whistles at other dealerships just so that you can be strong-armed into purchasing something you don't need or even want, then THIS is the place! Husband and wife team Sherry and Sam are friendly and cheerful - always putting their best foot forward in making your car-shopping experience easy, and most importantly, QUICK! We've had a few family members purchase vehicles from them and have been completely satisfied. * No long waits, spending half the day at a dealership * No Salespeople hounding you * No inflated prices * Great in-house rates * In-house and bank financing

Are you looking to finance a new vehicle and you don't have great credit? Sam and Sherry are your…read morego to! I was hesitant at first because I didn't want to get turned away but she welcomed me with open arms and worked her magic. I love my new vehicle and I will definitely send any and everybody in the market for a new car to Auto Land. Thank you Sam and Sherry!!!

DO NOT DO BUSINES WITH THESE SHADE TREE SALESMEN! They kept my down payment & payments made to…read morecredit union, once all their contracts got returned... Then they sat outside my home for 3 days straight terrorizing my family/kids over a car they could not repo. They had no documents and they try scare tactics that almost got them beat down if the police had not show up! These 2 young fake salesmen act as if they want to help people with 2nd chance car deals but want to screw you and take the care back and keep all the money put down and paid on it! They are low life scum who make a living on doing this to people. Now, I have to go file a case at civil court just to get all my money spent back on a car they sold me! Also have to fight a Felony Case on theft lol... I have a clean record in Houston but these dirty salesmen reach to new lows to take back a car and keep all the money! I have all documents & text messages to prove my point and I will gladly share my store to the newspapers, tv stations, etc..... Pissed in Spring, TX

From the owner: Here at CARS 4 U, we strive to find the car for you! We…read morehelp you rebuild your credit!