I'm going to start off saying we have been a customer for years. We have loved having the…read moreconvenience of the car wash and have been a happy customer for years. In July, our brand new Denali HD Longbed got damaged in the touchless wash. Stupid me for taking a brand new truck to a touchless car wash, but wanted to knock the dust off before our wedding. I didn't stop when the wash said to stop and I know or thought I was a few inches too far forward, so I backed up a few inches. Long story short, the wash scratched up the tailgate. Blame is on me. I just wanted a simple phone call to talk to someone about what happened and to have a cordial conversation. Instead, I asked in person 3 times following the incident for a phone call. No phone call over 4 weeks later. I sent in an email inquiring, and the response was pure blame on me and basically calling it unfortunate. Great customer service. I was never going to ask for them to fix anything, but as a result of their terrible customer service, I'll be cancelling our membership. Damage was minor. Scuffed the black plastic, scuffed the white paint around it, and scratched the GMC emblem. Just know that the wash takes ONE snapshot of your vehicle when you stop and doesn't bother to check ever again. Lesson learned.

That the end product is free of dirt and grime. Spent $38 , pre soaked, brushed, rinsed, wax,…read morerinse, clear coat protectant, rinsed should have left an extremely cleaned finish. So tell me why my towel was dirty after drying? Brushed my tires and they look like I didn't touch them. When I pulled out of the bay into the sun all I saw was a film of dirt/grime. Had to run a towel over entire truck to make it look like I just washed it. Ridiculous and over priced.

Amazing customer service. The woman who helped us was friendly and knowledgeable, and allowed us to…read morego back through after there was a bit of dirt left on our car. Free vacuuming available with different vacuum heads and lots of open parking spaces. We were visiting from Tacoma and I wish there was a car wash this friendly and thorough over there. We will be back! Thank you for the great service! :)

I get my car washed pretty frequently and I've noticed that none of the automatic car washes are…read moreparticularly good at getting vehicles clean. I actually wonder why the technology hasn't improved over the years. Seems simple enough that if something doesn't work well, you tweak it and make it better. At least most industries do. Not the automatic car wash industry evidently because we'll just keep coming by spending our money for an almost clean ride. Splash Express is by far the worst automatic car wash that I've used in several years though. The staff is friendly enough but the actual wash tunnel does not even begin to come close to cleaning your car. There were at least 3 or 4 of the brushes that didn't even touch my car on the right side. I'm used to a little dirt left over on my side mirrors and maybe a little dead center on the back of the car but this was terrible. I had leftover dirt on almost every panel and I say almost because I think that the roof was actually clean. I even ponied up the $20 for their best offered wash and this is what I get for my money? No thank you! They do offer free vacuums after your wash but they might want to stop that because it gives the customer time to see how dirty their car still is. I can't even say that if I had gone through multiple times that it would get any better. Do yourself a favor and wash your car at home. The investment is much lower and the job should get done right.

DO NOT GO THROUGH THE AUTO WASH!!!…read more My car received a huge scrap on the roof and it did not even clean the back. I'm so angry!!

This is for the dog wash station located with the car wash on Mission St…read more The place smells like dog poop because there is dog sh*t embedded in the rubber floor mats. The place is filthy.

I've been coming to the Auto Spa for a couple of years now. It's super handy for me. I just joined…read morethe wash club this month. My cars are very happy and dust free. The service has been friendly and prompt. I would recommend them to friends.

We love the service and the automatic wash does a pretty good job. Wish the pre-wash was water and…read morenot soapy scrub-- not good for paint to scrub dirt into it.

The owner and people here are very nice, always make sure to get all the dirty spots without being…read moreasked. They often give out free goodies like interior car wipes or car fresheners. Really friendly and good service, worth the money. My car stays clean for Atleast a week and a half ( ideal given the dust in Yakima). Highly recommend.

Great wash, too bad it scratched the holy hell out of my truck…read more Wont be going back, now I have to get my truck repainted to repair the damage.

We brought our car in and it was filthy. JOSE at the Tieton and 38th location did an awesome job on…read morethe prewash. We have been longtime members of the AutoSpa daily wash program and he was definitely the best we have come across! ​

i recently cancelled my unlimited wash subscription purely based on very poor customer service and…read moredamage that had occurred to a new vehicle. Patrons beware if anything breaks on your vehicle you are at fault. below is the email i received in response to reporting an incident at this car wash. Auto spas response: Thanks for reaching out to us. We appreciate you stopping into our AutoSpa location! I am sorry to hear about your wash experience. We strive to provide a worry free customer experience for all our customers. I hear what you are saying but I'm afraid there isn't much that we can do on our end. Our wash did nothing wrong. It was not our machines fault for the damage that occurred to the spoiler. With it coming off in the blowers that could have occurred at any car wash in town or even on the freeway. We do hope that you can understand that. The wash or blower did not malfunction and cause damage. If you have any other questions or concerns I am happy to chat! Thanks, Jesse

No free vacuum or detailing cloths. Other car washes offer…read morethose amenities for the same price point.

Great touch-less car wash, with attentive service and decent prices for monthly unlim washes.read more

This place is permanently closed now. Too bad because it was a great place to have your vehicle…read morequick washed or detailed.

They should probably add a clause they close if the weather isn't looking great. Just unpredictable…read morefor customers. I really needed an inside detail because my manager is doing a ride along with me tomorrow and they closed shop at 2:50 vs 6 pm. I understand not wanting to be open if you're not making money but no customer likes that level of unpredictability

I had a great experience with ProStar Collision. From start to finish, they were extremely helpful,…read morehonest, and straightforward. They took the time to walk me through the entire process, answered all my questions, and provided solid advice so I knew exactly what to expect. It's clear they truly care about doing right by their customers, not just getting the job done. The work was high-quality and the customer service was top-notch. I highly recommend ProStar Collision to anyone needing repairs, you'll be in good hands.

My 2007 Chevy Pickup needed a little sprucing up, and I needed some advice on the future of the…read moretruck. ProStar made it look amazing, I had no idea that pretty truck was under there! The advice I got on the slightly rotten bed was solid, honest, and no BS. I would go back any day of the week.

Kind guy running the wash There is manual and automatic car…read morewash and vacuum Worth ur money

What a great place. The service guys are so helpful and gracious. My car was sparkling. The only…read moreplace I'll take me car from now on.