Great customer service. My check engine light came on. Drove to AutoZone fearful of why & what…read moreshould I do. I needed a diagnostic. Oliver calmed my fears. He diagnosed my car and even printed information out for me. Thank you Oliver!

My daughter lives near Shippensburgh, and had problems getting her car started. Took it to Advance,…read moreas it was closest to her home. They thought it was a battery issue. The guys at the store installed a new one, and everything seemed fine, except that when she tried to restart it, no go! There is an auto repair shop across the street, they determined that the problem was actually the alternator. The kicker here is that I am in Pittsburgh, and can't do anything physically to help. I dud pay for the parts and repairs. The guys at the store went above and beyond to help her- single mom with two year old on a very hot day. People always write when they are pissed off. I thought it only right that when people do the right thing, if it is also noted. Thank you guys! And regional managers please take the time to recognize exlempery behavior. I will be certain to patronize Advance anywhere I happen to be as a thank you for these folks!

We couldn't have asked for a better buying experience! Joel was our sales rep and from the…read morebeginning of my first conversation with him over the phone, three states away, until we drove off the lot with our new Suburban, he was absolutely wonderful. Joel ensured the vehicle we were interested in was available and to our liking before we set off on the road trip from Virginia to Pennsylvania. Once we arrived, Joel welcomed us and showed the vehicle. It was perfect! Joel made sure the rest of the process went smoothly, which it did. He took the time to explain all the features of the vehicle and even helped setup the OnStar system. The entire team was an absolute pleasure to work with. Will definitely be coming back for our next vehicle. The team at H&H Chevrolet really treat you like family. Thank you Joel for a wonderful buying experience!

Original 3 Star Review: overcharged the hell out of me. i thought i was getting free estimates for…read moreall of my car's issues, and was just going to have them fix the issues i specified, and they did that, but they also charged me for all the estimates. very kind customer service agents. so much so that i remember his name (Alex). 5 Star Update: 6 hours after posting this, the owner of the dealership called me from his personal phone number and said his guys had accidentally rung a passenger side mirror part for $206 more than what it should have been and is in the works with my mother who paid for the work. He is refunding that $206. Mickey is a kind man, who takes great pride in treating his customers fairly. i think when my mom gets off the phone with him, he will have his lesson handed to him justly for this costly mistake. he was so profusely sorry though, the work done was of high quality, and the service agent was great that even due to this mistake i would take my car here again. Bonus Points: awarded to the kind man that helped me get into my car literally 10 minutes after i picked it up when i locked myself out with the engine running, and Alex for playing along when i called my car by her name (Tonya) during the drop off and pickup paperwork session. some people's cars are their babies and they understand that and take great care of them as if they were their own cars.

I took my Jeep to another dealership and they were to have road forced balanced my tires. The other…read moredealership did it 2 times supposedly. Jeep was still shaking and other dealer ship was telling me my 4 brand new tires were bad. Took it here they did the road force balancing correctly now it runs normal. Not sure what other dealership did.

I needed a new key calibration for my new jeep and they got me in the next day. All the employees…read morewere friendly and the work was done quickly. I plan to use this dealership for all my services.