Today, we sold my daughter's vehicle to Crazy Rays. Ryan, the attendant was very cordial and…read morehelpful. The young man, Dunbar, was very professional and helpful voluntarily remove the license plates from the vehicle with a smile. I am extremely happy with service at Crazy Rays. Thanks for making my day.

Not good spent most of the day getting rear springs off a old lincoln they charged me 56 dollars i…read morecould have gotten them for 77 dollars on line and that included new shocks waste of time

This used to be great place for getting parts at reasonable prices, but in the last few years, it's…read morethe last place I try. Between Ebay, Rock Auto and Facebook Marketplace, there are much better alternatives that are cheaper and less hassle. Plus, the attitude that the middle age lady cashier has is plain rude, like this is the last place she wants to be, is the best reason to shop elsewhere. She must be related to the owners, because if she treated customers like this any place else, she would have been fired long ago, Most annoying is that the cashier pretty much makes up the prices as you go. Sure there is a list of prices, but they often upcharge for a part. Example, needed a cruise control module. Price shows $37. Cashier insists its a ENGINE CONTROL MODULE and wanted to charge $84. I left without it and bought one on Ebay for $30 shipped. Other time I needed a hood insulator. The thin fabric liner attached to the hood and about the size of a floor mat. A floor mat is $7 but there is no price listed for the hood insulator, so the cashier says, $30. I said no thanks and bought one brand new at the dealer for $42. I was behind a guy checking out and he had a pile of parts. Bumper cover, fender, headlight, radiator core support with radiator, condenser, cooling fans, etc. Total with fees and tax was almost $750! Just a couple of years ago that would have been $300 max. I wanted to go up to him and say he could buy the whole car at a salvage auction for less than that. Another ripoff is an "Environmental Fee." It's about 8% added to the price of the part. They say, This fee ensures that we provide you with a clean and safe working environment while pulling your parts in our yards. So you have to charge a fee to make sure your customers are safe? That's like a supermarket charging an 8% additional fee on groceries to make sure the floors are clean and the lights are working. Geez, what is the $3 admission fee for, then? And lastly, the optional 90 day guaranty is not optional anymore. So the fender that was a reasonable $40 before, if you declined the warranty, is now $68. Why would anyone need a warranty on a fender? Also, if you are a business, they don't accept tax exempt sales, even though I registered with LKQ for that. And there is no number to call to straighten that out. Will be contacting the Comptroller of MD about that. The only positive thing I can say is that they post their inventory online so at least there is a good chance of finding what you need.

Five stars for the Friendly staff at entrance. Very Easy to find the car with part I needed. Rude…read moreunfriendly woman at the checkout. Prices were strangely high for a dirty headrest and a very dirty Car mat I found on the muddy ground. Total $24

Sales associate was clueless, talking on the phone the entire time. Manager was sitting in the back…read moreroom, while a line of 5+ customers formed. Searched for parts on my own, after asking for help. The line didn't move the entire 20 minutes I spent looking for my part. Did not find what I was looking for.

We bought wipers in the rain and both staffers refused to help us put them on. While putting them…read moreon, the staff watched us through the window, laughing. Smh

Nick & Dezmond are truly the best!!!!!! Go see them if you are considering purchasing a SUV. I…read morefirst contacted this dealership Tuesday, 6/30, and I was lucky to get Nick. Although, I loved the vehicle, I was hesitant due to price and the dealership being over an hour away. I did an application over the phone and within an hour Dezmond had an approval. I still wasn't comfortable with the payments. Nick DID NOT let me say it again DID NOT put any pressure on me when I declined. Fast forward to Friday Nick called me back, and advised me Dezmond was able to get me a better rate. This rate would keep my payments the same with Gap and extended warranty included. I made the drive and I was not disappointed. Nick is very knowledgeable and patient. He explained the details of the car, my contract and answered ALL my questions. Nick and Dezmond both was very personable and made me very comfortable. Never did I feel pressured or bamboozled. They were more than fair. Gave me adequate money for my trade and provided exemplary service. This whole experience was 1000/10. An although and hour away, these two are the only ones I want to purchase a vehicle from. Going forward they have all of my referrals. Ourisman please give these guys their kudos. PLEASE acknowledge them. They truly had a pleasant experience. AND best of all, after the test drive ans I officially said, YES, to the vehicle the process was less than an hr. Prior to coming to this dealership, I visited several others including, Mercedes and Landrover, this by far was my best experience. Ourisman again, please give them a bonus, I'm a hard customer. They make you be and look GREAT!!!! And anyone who needs a vehicle, please go see Nick and Dezmond.

Was treated with dignity and respect and got an amazing vehicle! They really work for you to get…read morethe best deal for your situation.

This might be the most incompetent auto parts store around. Went in looking for r134a refrigerant…read morefor automotive applications, with receipt from previous purchase. Attendant at desk proceeds to offer to sell 3 cans, which he has 5 cases of, for numerous different prices, up to $80 each down to $16.99 a piece. Receipt says $12.99. Attendant is so incompetent he can't find an item, for which I have a receipt, in his system. Waste of precious weekend time. GO ELSEWHERE. You have been warned. Astonishing, shameful experience.

This review is specific to A-1's junkyard at the 1200 Pulaski Highway location…read more The yard itself is relatively small and is bordered by US Route 40 on the west and the Acela train corridor on the east. There is no cost to go onto the lot to examine cars in the "pick your part" section. My current complaint is that A-1 uploads misleading photos to the various junkyard and car-part databases. A-1 apparently photographs a salvage vehicle upon its arrival, when the car looks its best. Then, to move the vehicle into the yard, A-1 utilizes a frontend loader with a fork attachment to pierce the windshield. This results in irreparable damage to the interior (and sometimes other body parts). Naturally, like junkyard catfishing, the car and the interior parts look far worse in person than in their online photographs. To compound the problem, on cars where A-1 has removed the transaxle or engine, A-1 thereafter dumps the half shafts and other tangential parts into the interior of the car (soaking the interior parts with transmission fluid, oil, grease, or all three). A-1 needs to either change its operating procedure or photograph the cars once they are actually in the yard.