I first contacted Mike's shop based on word of mouth about good local family-run auto businesses. I…read morehad passed by this place many times without giving it a second thought. I have a later model Ford Maverick, and up until this point, all service had been performed at the dealer. Knowing that I needed new tires (and not wanting the OEMs), I reached out to Houser's and spoke with Mike, detailing what I wanted. Mike communicated effectively and promptly, and he didn't try to pressure me into something else because he could tell I knew what I wanted. We made an appointment about two weeks in advance, as he had to order the tires from a supplier. Mike managed to find the tires cheaper from a different supplier and even found a rebate for the set from Cooper Tire. Bonus! I arrived about 10 minutes early, and they started about 10 minutes after the appointment, which I didn't think was bad at all. I had set my expectation at 90 minutes out the door. About 80 minutes after the start of the appointment, I was ready to roll. The only thing that made me apprehensive was how packed the lot was and the difficulty finding a spot. As Mike stated to me, if you can get off the road (Baltimore Pike), you are good. Seeing the sea of autos on the lot gave me a little anxiety before I opened the door. I thought, oh no, I am walking into a situation where the shop is slammed and I'm going to be here for 3 hours! However, the fact that I didn't have an extended wait time tells me that Mike is managing everything very effectively. The waiting room was comfortable and empty, but occasionally a customer would come in. Mike dealt with their concerns in a friendly and speedy manner.

________________________________________ Tom W hit the nail…read moreon the head! On March 14th, 2024, Hauser sold me two Uniroyal Tiger Paw Touring tires for $176 each (they're $99 from Pep Boys, a 177% markup), and I asked them to put them on the FRONT of the car. On August 9th,2024, they charged me $160 to install two tire pressure sensors (they're $20 each, a 400% markup!). During the sensor installation, they put one of the NEW tires on the REAR of the car. They need to look up the term 'ATTENTION TO DETAIL'. Now I have to pay someone else to move the new tire to the front of the car to FIX THEIR WORK. They also scuffed the paint on my truck installing 4 new tires, again at almost 200% markup. Each time I took my vehicles there, I provided written instructions on the service I wanted. They have never done everything I asked for, but they always sold me something I didn't need with a huge markup. Apparently, they're too short sighted to realize that they can only PRICE GOUGE their customers once or twice, then we get smart and find someone who isn't so GREEDY!

What started as a simple tire installation ended up ALMOST KILLING ME! BEWARE OF THIS SERVICE…read moreCENTER! Came in for service to get tires installed after purchasing them on TireRack. Tire Rack recommends this service center as a premier installer. BIGGEST MISTAKE EVER! (MORE BELOW) Scheduling Service Scheduling service was not difficult at all. I spoke to a representative at this service center and set up an appointment with ease. I spoke to them on a Tuesday and had a service scheduled for Friday morning. The cost to install four tires was about $100. One reason for the loss of a star is because there is a coupon on their website for $20 off of $100 or more in service that the representative did not mention. I had to ask them about it to see if it applied to this service. The service representative said that I could use the coupon and sure enough when the final bill came, it came with $20 deducted from the final cost. Total: -1 star (4 stars) Waiting Area When you first enter the service shop there is a front desk / reception area with chairs. After I checked the car in I sat on the chairs in front of the reception area thinking that was the only waiting area. Later, when I was looking to see if there was some sort of vending machine or water dispenser did I find that there was an entire waiting area inside of the service center that the front desk receptionist failed to mention existed. Minus another star. Total: -1 star (3 stars) Service I brought the car in at about 9AM and was out in a little over an hour and a half. Although there was only one car ahead of me, I was told ahead of time that tire installation usually takes about an hour so a thirty-minute overage is not far outside of the anticipated time. Total: 0 stars (3 stars) PROBLEM Prior to bringing the car in for the tire installation, I noticed that the brakes were making a noise. I specifically asked if the technician could take a look at the brakes. The lady who worked at the front assured me that they would take a look. After the technician dropped off the paperwork I asked her again about the brakes to which she replied (based off of the technician's report) that there was nothing wrong with the brakes. She reiterated that had the technician found any issues with the brakes they would have noted so in the report/receipt once they handed it off to her. Yesterday, my brake pedal started sinking and the brakes were not engaging fully while I was driving southbound on I-95. I had the car looked at and the technician found that the brake pads were completely worn out causing the calipers to break off that led to all the brake fluid draining out of the vehicle. With my Ford E-350 being a front-wheel-drive vehicle, the technician said that there is no way that the brake pads and the calipers in the REAR of the vehicle would have worn down to that point within a couple of weeks. Especially considering the fact that the car is driven only 2 times a week. I am not sure how much trust and respect should be given to an auto service center that can't even see that a brake pad is worn out. Furthermore, I trusted them with this diagnosis that could have ended up causing significant physical harm to myself and others. This is a church passenger vehicle that is used to carry sometimes as many as 11 passengers at a time. Luckily this problem occurred without any other passengers on-board. However, this could have become a very large catastrophe. Please BEWARE of this shop and beware of the work they do. Total: -2 stars (more if possible) (1 star) CONCLUSION: This shop has great reviews from other customers and this may have been a one-time anomaly. However, I felt that future customers should be made aware of this situation and should be able to make an informed decision as to all the positives and NEGATIVE aspects of this auto shop. While this is a service center that does Maryland State Inspections for safety, I want to call into question the thoroughness and validity of the work they do in inspecting vehicles. What should have ended up simply being a brake pad and rotor change ended up costing double because of caliper destruction. I hope that the management and ownership of this service center get a chance to review what happened and make the necessary changes to the work they do. This is the prime example of a service center haphazardly and negligently checking vehicles that put people's lives at risk. This should NEVER happen again.

I could not be happier. I found this facility in google when I needed clutch work on my 2005…read moreSubaru. Kerrie was very helpful in making me feel like a valued customer and was able to have my car looked at very quickly despite the long waits other mechanics had. The mechanic working on my car, Chris, was knowledgeable and I feel took extra care to make sure things were done right. I can't recommend this place enough. The prices were VERY reasonable and the work done was perfect. Thanks again for a great first experience. I will be back with any other car issues I have.

Didn't make a purchase there but I am writing this review to thank them for their honesty…read more Walked in looking for an after market Apple 30 port to lighting and they advised me not to get the ones they carry cause they ll fail. Told me to go to best buy and get an original apple part. Thanks guys i appreciate your honesty!

They did a small job for me a while back and it was perfectly done. Running 12awg zip cord from…read morebattery to cockpit on which I installed Powerpoles. I'm going back in a few weeks and have the same thing done in my new Escalade.

Thanks for going above and beyond to find the brakes I needed for my old car. No other store would…read moregive me the time of day.

I'm giving three stars because I appreciate the sales and discounts they offer however, this…read morelocation sucks. I went in just to grab some engine coolant for a European vehicle. Even though I knew what I wanted, with the screenshot from online, they still manage to give me the wrong product telling me that they just changed the design on the bottle. I had to notate that the part numbers were different therefore the product was different. Mind you it took two servicemen to try and locate what I actually wanted which never was found even though online it said the store had it. Long story short I sat in my car figured it out went back and exchanged the bottles for the correct bottle. They were trying to sell me an Asian car coolant when I have a European car. I'm not sure if this was done on purpose because to my knowledge any car parts store will ask you for the year make and model of your vehicle to make sure they are selling you a product that is for your vehicle. They never once even asked me what vehicle it was for. I think my golden skin got in the way that day

Great prices, they explain everything about their options to you so its easy to understand and make…read morea decision on what you would like. Quick turnaround

Went there to get my 1997 GMC Suburban to get rust undercoating. They did an excellent job, very…read moreprofessional service. Customer service was excellent.

Quality has degraded over the years. Now, beware to take your car here. Lots of mistakes, serious…read moreones at that and no accountability. Frequent management and staff changes. I love Firestone, just find a different shop.

I went to the Firestone location on 202 E. Pulaski Hwy in Elkton, MD. on Tuesday 8/5/25. I got…read morethere at 7:20am. to see about buying 2 tires for my 2019 Chevy Trax SUV. John helped me. He had to order them and was told to come back at 1pm they would be delivered to the store. Somehow, the order was mixed up and my delivery wasn't there until 4:30pm. John made it " right" for me. He and Danai both apologized saying they have never had a mix up in delivery times before. They had a tv and coffee machine so I sat watched two movies and waited. Once the tires were delivered, John had a technician put them in right away. I walked out of the store at 5:30pm, 4 hours later, but understood that " things happen" and it was ok. I was treated very well and I will go back, because their customer service was so good! Thank you John & Danai.

**Yelp Review for Atlantic Auto**…read more I recently took my car to Atlantic Automotive in Perryville MD for a brake pad service, and I can't praise them enough for their honesty and integrity. After dropping off my car, I received a call about an hour later informing me that my brake pads were actually only halfway through their life cycle and did not need to be changed at this time. It's refreshing to find a place that prioritizes honesty over making a quick buck. They could have easily taken advantage of the situation and suggested unnecessary work, but instead, they chose to be transparent with me. I really appreciate their straightforwardness and commitment to customer service. If you're looking for a trustworthy auto service, I highly recommend Atlantic Automotive!!!!

After trying to get my brakes/suspension fixed at the dealer about a month ago in Delaware (I was…read moretold everything was fine, just a loose plate and rolling water bottle), my boyfriend drove my car to pick me up and commented that it was worse. So I took his advice and drove down to Maryland to let Atlantic Automotive take a look. I am so glad I did because not only was my rotors warped, a calibration pin was stuck and a ball joint went bad. Atlantic Automotive was able to get my car repaired on the same day at a reasonable price. My car hasn't been this quiet in months. Definitely recommend.

Got an estimate to install rear view mirror dash came front and rear cameras and to hardwire the…read moredevice. Received estimate of $750, which was ridiculous. Went to CJ Car Audio on Reisterstown Rd and got fast installation for $150. Do the math!

This is my go to place for all my car electronic needs…read more Darren is excellent at what he does. Unlike most places, he doesn't push higher priced items to the consumer. Instead he will find out your specific needs and show you all the options. The service/installation crew are outstanding. We have had complex installations and they knock it out of the park every time. They are a fair priced business. The quality of work and selection will leave you satisfied. I highly recommend these guys.