I'm embarrassed that I did not come on here immediately after my experience and praise those who…read moreliterally saved me major aggravation.. That's what I do; Yelp and google review the good and bad in my life. And for some reason, this one slipped through the cracks, and for that I profusely apologize. It was about 3 weeks ago and I had been driving around for a week with a headlight out. Not a huge deal, except my husband was out of town, I already had received one warning from a cop, and I had no clue how to do it myself. Bright and early I drove to my usual auto parts store -- which is NOT this one. Mine is just down the road, however. It was right at opening, raining, and I was hoping if I paid someone they would do it for me. I knew I had a crisp $20 in my wallet. I entered the OTHER store; 4 guys were at the counter, talking, drinking coffee. I explained I needed help with picking out a bulb (I had no clue), and would be be willing to pay to have someone install it. There were no other customers in the shop. The four of them got quiet. One looked out the front and said, "Is it the Subaru?" "Yes," I replied. Hem, haw, stammer stammer... "Well, we don't really..." That's all I needed to hear. Obviously not one of these 4 big strong men wanted to get their hands dirty in the rain. I turned to leave. One guy spoke up. "Well, let me..." I snapped back, "You just said you couldn't/won't do it," and I left. What to do, what to do? Then I remembered the fairly newer place, Auto Zone, down in the old Acme building. I'll sum up, and I kick myself daily for forgetting the names of the two amazing people who literally did everything for me at this location. One was a crisply dressed uniformed manager, a female, sharp as a tack. Her assistant -- whose name may have been Kyle -- was equally impressive. They did not hesitate. While she assisted me in selecting the right bulbs, he went out to my car and assessed what tools were needed. This was not an easy job. I have a 21-year-old car. Bulb replacement is not easy. The two of them worked side by side replacing both bulbs, and refused payment for the installation. And remember -- it was raining. And that, OTHER PLACE, is called customer service. Although I did immediately fill out the survey at the bottom of my receipt and named these two by name, I failed to take this extra step in getting my story out to the public. I am so very sorry. I wept on the way home for the state of the world, for my relief at getting this done, and for knowing that good people still exist on this planet.

This please save my life, my truck was really bad and I have the pressure of meet this sr his name…read moreis Greg I owe him a lot thank you guys...! they are the best team I never meet !!!!

I came here to pick up the order I placed online for a car battery. Posted all outside of the store…read moreare signs for free installations for batteries that are bought there but come to find out that's dependent on your cars make and model and if they can do the install in a relatively short period of time. Well turns out that mine didn't meet the criteria for the free installation and I had to just lug my battery out and figure somethings else out. I asked if I could pay to have it done there and I was told that I can pay my mechanic whenever I get around to doing that. The attendant wasn't professional at all having very loud conversations on speaker phone talking openly about other customers and transactions. I won't be back to this Advance Auto Parts for any of my automobile needs. The only reason they get 2 stars is because the online ordering/pickup was convenient.

Right on the Broad Street/Rt. 206 Circle in Hamilton, NJ, this Advance Auto Parts store used to be…read morea Chinese Buffet back in the day. There are similarities in the wide display of everything car/truck related being found on the aisles, the same way the multitude of chicken pieces were dressed up with many sauces, accompanied by veggie and rice alternatives. I came in looking for a jack and lug wrench to replace the original equipment that had gone missing recently (one of the great mysteries of life). Everything Advance had was for much heavier usage. Even the smallest scissor jack was engineered to lift a panel truck, and much too heavy duty (and just plain heavy) for my needs. I did remember to pick up a replacement wiper; finding myself studying the chart to determine which model and level of sophistication was required. For $22 this better last forever. Service was of the DIY variety, which was okay after I located the area of the shop I wanted, but no one volunteered to assist. I guess most customers have been there before.

stay away from as they tell 1 thing on phone then tell you something else when they come out…read morelosers!!!!!!!!!!!!!!!!!!!

From the owner: We buy cars & sell car parts. Make more money with us!…read moreLongest warranty around! Se Habla Español!

My 2010 SS needed a new underhood fuse box and I found one through this supplier…read more 1. It took two weeks to get the part from NEW YORK to PENNSYLVANIA. 2. The price was adjusted upward 400% from comparable parts but I paid it because I needed it. 3. I drove 20 miles to pick it up only to discover that it was broken with a golf ball sized part of the box missing, still apparently worth 400% markup. My sales person was Brian Meddings. Do not use this person who works on markup and made good money on my part, but refused to have it overnighted to my location and made me call him several times to get status on this item. 4. The part was broken and my two week waiting period flushed.

Saved me thousands of dollars Spencer was the best. I highly recommend this company beyond…read moregrateful. Thank you so much.

Too often we are quick to let the world know about our negative encounters with company's and the…read moreemployee(s) and/or owner and we neglect to speak about the great experiences we have. This company was by far one of the best I have ever encountered. The owner allowed me to have my car towed to his parking lot to fix the tire, right there in the parking lot and didn't charge me a dime. He helped me out, checked on me, gave me advice (actually save me a huge headache), gave us water, and when I tried to give him a small token of appreciation, he didn't take it stating that he was glad he could help. He said he's been where I was and was happy that he could return the help to someone else. Additionally, the parts are very reasonably priced (I only bought two items totaling $118, there was no motives). The customer service was phenomenal. The owner of this establishment is heaven sent. I am extremely grateful.

I stopped by today because a friend told me that auto zone will do a free diagnostic when the check…read moreengine light comes on in any vehicle! I had no clue this service was offered. Bruce was the attendant that helped me. He was kind personable, and very knowledgeable. If I need any parts or other items sold here I will definitely be back. Thank you Bruce!

Absolutely stellar service. Really amazing customer service from Clay and other staff. I needed an…read moreair filter and they really were engaged and helpful. I got what I needed and they made it easy. I'm glad. I'd definitely come back here.